Business Process Consultant – ServiceNow

Aoop Cloud Solutions

Business Process Consultant implementing ServiceNow solutions and facilitating workshops for leading firms. Engages in mapping business requirements and drives agile project management.

Posted 7/23/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in implementing ServiceNow solutions, particularly in ITSM, ITBM, or CSM modules, while effectively leading Agile processes and workshops. Proficient in writing user stories and planning sprints, with strong communication skills in both English and Spanish.

Highest-signal resume keywords

ServiceNow ImplementationAgile MethodologiesScrum MethodologyCIS ITSM CertificationAdvanced Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNowITSMITBMCSMUser Story WritingSprint PlanningIntegrated TestingFunctional Testing

Soft Skills

Strong CommunicationInterpersonal SkillsPresentation Skills

Certifications & Qualifications

CIS ITSMCIS CSMCIS HRSMCIS DiscoveryCIS MappingCIS VRMCAD

Industry Keywords

ServiceNow Best PracticesProcess WorkshopsBusiness Requirements Mapping

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Map business requirements based on ServiceNow platform best practices.
Lead process workshops and promote best practices within ServiceNow.
Write user stories and plan sprints using Scrum methodology.
Monitor development and integrated and functional testing of our clients' solutions on the ServiceNow platform.

Requirements

What you’ll need

Experience implementing ServiceNow or similar platforms in one of the following modules: ITSM, ITBM, or CSM.
Experience leading platform solution implementations.
Experience with Agile methodologies (Scrum).
Strong communication and interpersonal skills across different organizational levels and experience conducting presentations/workshops.
Hold at least one of the following certifications: CIS ITSM, CIS CSM, CIS HRSM, CIS Discovery, CIS Mapping, CIS VRM, or CAD.
Advanced Spanish.
Fluent English.
Postgraduate degree / MBA.

Benefits

Comp & perks

Flexible Benefits: Meal allowance / Food allowance.
SulAmérica Health Insurance - no co-pay and 100% covered.
Dental Plan - SulAmérica - 100% covered.
Home Office allowance.
Life Insurance.
Childcare Assistance.
Performance Bonus (PPR).
Health and wellness: Wellhub (Gympass).
Immediate Digital Care (24/7 telemedicine with response within 20 minutes).
Remote consultations with medical specialists.
Chronic Care Management (personalized, multidisciplinary care).
Pregnancy Program: Continuous support throughout pregnancy by qualified professionals.
Nutrition Program: Support for healthier eating and consultations with nutritionists.
Social Support: Social workers and legal and financial guidance.
Mental health: Check-ups, psychotherapy, and emergency/urgent care hotline.
Benefits Club: Education and Career: Partnerships with courses, universities, and language schools.