Aoop Cloud Solutions

ServiceNow

• Create and improve interfaces for Workspaces, Portals, and overall platform experience.
• Develop wireframes, prototypes, and flows following ServiceNow native patterns.
• Ensure alignment with the Design System, UI Framework, and platform components.
• Collaborate with the development team to maintain visual and functional consistency.
• Conduct user research, usability testing, and map user journeys.
• Document best practices and internal guidelines.

Tech Lead – UX Specialist, ServiceNow Portals

• Responsible for managing the strategic relationship with the client, ensuring that ServiceNow initiatives generate business value, expand opportunities, and strengthen the partnership between the client and Aoop.
• Act as the client’s focal point, ensuring satisfaction and strategic alignment.
• Identify new business opportunities and opportunities to expand platform usage.
• Translate client needs into requests and priorities for the allocated teams.
• Monitor the portfolio of initiatives, aligning scope, value, and expected outcomes.
• Define and monitor working agreements and delivery processes.
• Track value indicators and promote continuous improvements in the relationship and in deliveries.
• Support the financial and contractual management of deliveries.

Engagement Manager – ServiceNow

• Map business requirements based on ServiceNow platform best practices.
• Lead process and best-practice workshops within ServiceNow.
• Write user stories and plan sprints (using Scrum methodology).
• Monitor development and integrated and functional testing of our clients' solutions on the ServiceNow platform.

Tech Lead – UX Specialist, ServiceNow Portals

Engagement Manager – ServiceNow

Business Process Consultant – ServiceNow