Aoop Cloud Solutions

ServiceNow

• Map business requirements based on ServiceNow platform best practices.
• Lead process workshops and promote best practices within ServiceNow.
• Write user stories and plan sprints using Scrum methodology.
• Monitor development and integrated and functional testing of our clients' solutions on the ServiceNow platform.

Business Process Consultant – ServiceNow

• Map and distribute tasks to the team following ServiceNow best practices.
• Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others.
• Plan and architect sprints based on user stories (using Scrum methodology).
• Monitor and support the team in implementing solutions on the ServiceNow platform.
• Develop and automate business processes and services on the ServiceNow platform.
• Develop APIs using RESTful principles for integration with other services.
• Work on projects using agile methodologies (Scrum/Kanban).
• Assist in resolving technical issues and driving continuous improvement of delivered solutions.
• Collaborate with multidisciplinary teams (functional, business, and architecture).

Tech Lead – ServiceNow

• Develop and automate business processes and services on the ServiceNow platform.
• Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others.
• Develop applications using App Engine.
• Create and configure workflows, forms, integrations, and business rules.
• Participate in technical discovery and requirements gathering with clients.
• Identify opportunities for improvement and propose solutions.
• Ensure development best practices and governance on the platform.
• Work on projects using agile methodologies (Scrum/Kanban).
• Support troubleshooting and continuous improvement of delivered solutions.
• Collaborate with multidisciplinary teams (functional, business, and architecture).

Senior ServiceNow Technical Consultant

• We are seeking a Technical Consultant with strong experience in IT Asset Management (ITAM), particularly with the HAM (Hardware Asset Management) module.
• This professional will be responsible for designing the solution architecture, defining processes, and implementing or evolving the HAM module.
• Advise clients on ITAM best practices, prioritizing standard platform usage and avoiding unnecessary customizations.
• Assess asset management maturity and propose continuous improvements to the hardware lifecycle.
• Structure and optimize data normalization to ensure data quality in the production environment.
• Develop automations for asset lifecycle events using Flow Designer.
• Implement and sustain hardware asset management processes on the ServiceNow platform.
• Ensure the quality and reliability of CMDB data, including attributes and relationships.
• Create and maintain asset inventories, adjust dependencies, and develop HAM dashboards.
• Collaborate with areas such as Procurement, Finance, Security, and IT to ensure the asset lifecycle.
• Provide technical support and sustainment for ITAM, ensuring best practices, performance, and compliance.

Business Process Consultant – ServiceNow

Tech Lead – ServiceNow

Senior ServiceNow Technical Consultant

ServiceNow Technical Consultant – HAM