ServiceNow Technical Consultant – HAM

Aoop Cloud Solutions

Technical Consultant focused on ITAM and ServiceNow solutions for NTT DATA. Responsible for optimizing asset management processes and enhancing client practices.

Posted 7/17/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Asset Management (ITAM) with a focus on Hardware Asset Management (HAM) processes and solution architecture on the ServiceNow platform. Proficient in data normalization, CMDB governance, and asset lifecycle management, ensuring compliance and best practices.

Highest-signal resume keywords

IT Asset Management (ITAM)ServiceNow PlatformCIS-HAM CertificationCMDB GovernanceITIL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware Asset Management (HAM)Data NormalizationFlow Designer AutomationAsset Lifecycle ManagementCMDB Data Quality

Soft Skills

Strong Communication SkillsSense of OwnershipAdaptabilityContinuous Learning

Tools & Technologies

ServiceNowFlow Designer

Certifications & Qualifications

CIS-HAMCIS-SAMCIS-DiscoveryCSA

Industry Keywords

Asset Governance PracticesITILService Management

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

We are seeking a Technical Consultant with strong experience in IT Asset Management (ITAM), particularly with the HAM (Hardware Asset Management) module.
This professional will be responsible for designing the solution architecture, defining processes, and implementing or evolving the HAM module.
Advise clients on ITAM best practices, prioritizing standard platform usage and avoiding unnecessary customizations.
Assess asset management maturity and propose continuous improvements to the hardware lifecycle.
Structure and optimize data normalization to ensure data quality in the production environment.
Develop automations for asset lifecycle events using Flow Designer.
Implement and sustain hardware asset management processes on the ServiceNow platform.
Ensure the quality and reliability of CMDB data, including attributes and relationships.
Create and maintain asset inventories, adjust dependencies, and develop HAM dashboards.
Collaborate with areas such as Procurement, Finance, Security, and IT to ensure the asset lifecycle.
Provide technical support and sustainment for ITAM, ensuring best practices, performance, and compliance.

Requirements

What you’ll need

Experience in ServiceNow ITAM projects.
Certifications such as CIS-HAM, CIS-SAM, CIS-Discovery, and CSA.
Knowledge of asset governance practices (ITAM).
Solid knowledge of CMDB, including governance and relationships.
Knowledge of ITIL and service management practices.
Intermediate / Advanced English.
Sense of ownership and initiative in deliveries.
Strong communication skills for working with technical teams and clients.
Continuous interest in learning and professional development.
Adaptability to dynamic and growing environments.
English Fluent
Spanish Advanced
Postgraduate / MBA

Benefits

Comp & perks

Flexible Benefits: Meal voucher / Food allowance.
SulAmérica Health Insurance - no co-payment and 100% company-paid.
Dental Plan - SulAmérica - 100% company-paid.
Home Office Allowance.
Life Insurance.
Childcare Assistance.
PPR (Profit Sharing).
Quality of Life and Well-being: Wellhub (Gympass).
Digital Urgent Care (24/7 Telemedicine available every day with responses within up to 20 minutes).
Teleconsultations with medical specialists.
Chronic Care Management (personalized, multidisciplinary care).
Pregnancy Program: Full prenatal support by qualified professionals.
Nutrition Program: Support for better eating habits and consultations with nutritionists.
Social Support: Social workers and legal and financial guidance.
Emotional Health: Check-ups, psychotherapy, and an urgent and emergency support center.
Benefits Club: Education and Career: Partnerships with training courses, universities, and language schools.
Shark Academy: Responsible for upskilling our Aoopers, with ongoing training and 100% company-funded certifications.
#sharkteam: Exchange of experience and knowledge with a market-leading team.
Aoop Lovers: Gamification program where, in addition to having fun and interacting, you can redeem points earned for fantastic prizes.