Senior ServiceNow Technical Consultant

Aoop Cloud Solutions

Senior ServiceNow Technical Consultant developing scalable solutions for digital transformation. Collaborating on projects using ServiceNow modules for operational efficiency.

Posted 7/17/2026full-timeRemote • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and automating business processes on the ServiceNow platform, with a strong focus on ITSM, ITOM, HRSD, and CSM modules. Proficient in translating business requirements into technical solutions while adhering to development best practices and agile methodologies.

Highest-signal resume keywords

ServiceNow Platform DevelopmentJavaScript ProficiencyServiceNow IntegrationsAgile MethodologiesServiceNow Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentBusiness Process AutomationApplication DevelopmentWorkflow ConfigurationIntegration DevelopmentJavaScriptFlow DesignerPlatform AdministrationRequirements GatheringTroubleshooting

Soft Skills

CollaborationProblem SolvingCommunication

Tools & Technologies

ServiceNowITSMITOMHRSDCSMApp Engine

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS)

Industry Keywords

Agile MethodologiesBusiness Process ImprovementTechnical DiscoveryGovernanceMultidisciplinary Teams

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Develop and automate business processes and services on the ServiceNow platform.
Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others.
Develop applications using App Engine.
Create and configure workflows, forms, integrations, and business rules.
Participate in technical discovery and requirements gathering with clients.
Identify opportunities for improvement and propose solutions.
Ensure development best practices and governance on the platform.
Work on projects using agile methodologies (Scrum/Kanban).
Support troubleshooting and continuous improvement of delivered solutions.
Collaborate with multidisciplinary teams (functional, business, and architecture).

Requirements

What you’ll need

Experience with modules such as ITSM, ITOM, CSM, HRSD, and others.
Platform configuration and administration.
Strong knowledge of JavaScript.
Experience with Flow Designer.
Experience with ServiceNow integrations (inbound/outbound).
Experience working with agile methodologies.
Ability to understand business requirements and translate them into technical solutions.
Advanced English (desirable for international projects).
ServiceNow certifications (CSA, CAD and/or CIS).
Advanced Spanish
Fluent English
Postgraduate degree / MBA

Benefits

Comp & perks

Flexible benefits: meal voucher / food allowance.
SulAmérica Health Insurance - no co-pay and 100% employer-paid.
Dental plan - SulAmérica - 100% employer-paid.
Home office allowance.
Life insurance.
Childcare assistance.
Performance-based bonus (PPR).
Well-being and quality of life: Wellhub (Gympass).
Digital urgent care (24/7 telemedicine with consultations available within 20 minutes).
Teleconsultations with medical specialists.
Chronic disease management (personalized, multidisciplinary care).
Pregnancy program: comprehensive support throughout pregnancy by trained professionals.
Nutrition program: support for employees to improve eating habits and consultations with nutritionists.
Social support: social workers and legal and financial guidance.
Emotional health: check-ups, psychotherapy and urgent/emergency support services.
Benefits club: education and career — partnerships with courses, universities and language schools.
Shark Academy: responsible for upskilling our Aoopers with continuous training and certifications fully covered.
#sharkteam: exchange of experience and knowledge with a market-leading team.
Aoop Lovers: gamification program where, besides having fun and interacting, you can redeem earned points for great prizes.