Tech Lead – ServiceNow

Aoop Cloud Solutions

Tech Lead for ServiceNow projects at Aoop. Leading task distribution and solution implementation for digital transformation efforts.

Posted 7/17/2026full-timeRemote • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow platform development, including ITSM, ITOM, HRSD, and CSM modules, while effectively applying agile methodologies to deliver technical solutions that meet business requirements. Strong leadership and communication skills facilitate collaboration across multidisciplinary teams.

Highest-signal resume keywords

ServiceNow DevelopmentAgile MethodologiesAPI DevelopmentServiceNow CertificationsTask Mapping and Distribution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow PlatformITSMITOMHRSDCSMRESTful API DevelopmentScrum MethodologyKanban MethodologyBusiness Process AutomationTechnical Issue Resolution

Soft Skills

Strong Communication SkillsLeadership SkillsRelationship Building

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS)

Industry Keywords

ServiceNow Best PracticesContinuous ImprovementMultidisciplinary TeamsUser StoriesTechnical Consultant

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Map and distribute tasks to the team following ServiceNow best practices.
Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others.
Plan and architect sprints based on user stories (using Scrum methodology).
Monitor and support the team in implementing solutions on the ServiceNow platform.
Develop and automate business processes and services on the ServiceNow platform.
Develop APIs using RESTful principles for integration with other services.
Work on projects using agile methodologies (Scrum/Kanban).
Assist in resolving technical issues and driving continuous improvement of delivered solutions.
Collaborate with multidisciplinary teams (functional, business, and architecture).

Requirements

What you’ll need

Proven experience as a Senior Developer or Technical Consultant in ServiceNow.
Hands-on experience and certifications on the ServiceNow platform.
Experience with modules such as ITSM, ITOM, CSM, HRSD, and others.
Experience working with agile methodologies.
Ability to understand business requirements and translate them into technical solutions.
Strong communication skills and ability to build relationships across different levels.
Leadership skills.
Advanced English (desirable for international projects).
ServiceNow certifications (CSA, CAD and/or CIS).

Benefits

Comp & perks

Flexible benefits: meal allowance / food allowance.
SulAmérica Health Insurance - no copayment and 100% employer-funded.
Dental plan - SulAmérica - 100% employer-funded.
Home office allowance.
Life insurance.
Childcare allowance.
Profit-sharing / performance bonus (PPR).
Well-being and quality of life: Wellhub (Gympass).
Digital urgent care (24/7 telemedicine with service within up to 20 minutes).
Teleconsultations with medical specialties.
Chronic care management (personalized, multidisciplinary care).
Pregnancy program: support throughout pregnancy by trained professionals.
Nutrition program: support for healthier eating and consultations with nutritionists.
Social support: social workers and legal and financial guidance.
Emotional health: check-ups, psychotherapy, and urgent/emergency support.
Benefits club: education and career — partnerships with courses, universities, and language schools.