Senior Analyst, ServiceNow ITOM

Vivo (Telefônica Brasil)

ServiceNow developer supporting ITOM initiatives at Vivo. Collaborates on configurations, documentation, and platform governance in São Paulo.

Posted 6/11/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies

JavaScriptServiceNow

About the role

Key responsibilities & impact

Serve as a ServiceNow developer supporting initiatives within ITOM domains.
The Analyst will provide operational support and participate in platform configuration, maintenance, governance, and documentation activities, collaborating with technical and business teams.
Support basic configurations and maintenance in the ITOM module.
Assist in platform administration and sustainment (tasks, queues, minor adjustments, initial troubleshooting).
Participate in workshops, stakeholder interactions, and requirements gathering.
Contribute to the creation and updating of documentation, KB articles, operational procedures, and internal guides.
Support existing integrations by performing initial analyses and escalating incidents when necessary.
Collaborate on platform governance (controls, access management, versioning, testing).

Requirements

What you’ll need

High school diploma - certificate of completion
Bachelor's degree preferred
ServiceNow certifications (certificate)
Knowledge of ServiceNow and interest in developing skills in ITOM
Familiarity with IT processes (ITIL Foundation is a plus)
Basic programming logic (GlideScript/JavaScript is a plus)
Strong analytical skills and willingness to learn platform technologies
Basic English for reading

Benefits

Comp & perks

Choose the benefits that best suit you and your dependents via a digital platform with multiple categories such as gym, meal voucher (VR), grocery allowance (VA), pharmacy assistance, health insurance, dental care, and life insurance;
Company mobile phone — a brand-new smartphone for you;
Unlimited voice and data plan with Vivo's high‑speed 5G network;
Exclusive Vivo offer with special discounts on landline, broadband, TV, and apps;
Eligible for an annual bonus or PPR (performance-based bonus);
Plan your future through a private pension plan (retirement savings);
If you have children, receive a subsidy to help cover expenses for school, daycare, or childcare;
Work in an environment that respects your personality, dress style, and individuality, where you can be authentic. #ComeAsYouAre
Work remotely up to 2 days per week. #Mobility
Flexible working hours;
Enjoy a day off to celebrate your birthday;
Participate in one of the largest corporate volunteer programs to help make a difference;
Benefit from our Educational Development Program offering partnerships with educational institutions at discounted rates, as well as certifications and online courses;
Boost your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #VivoMyCareer
Access a range of initiatives to improve your physical, emotional, and social wellbeing through our #VivoWellbeing program, including consultations with nutritionists, psychologists, social workers, telemedicine services, and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowITOMGlideScriptJavaScriptplatform configurationplatform administrationtroubleshootingdocumentationintegrationsaccess management

Soft Skills

analytical skillscollaborationcommunicationwillingness to learnstakeholder interactionrequirements gatheringgovernancedocumentation creationoperational supportparticipation in workshops

Certifications

ServiceNow certificationITIL Foundation