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Runtalent

ServiceNow Analyst – ITSM, ITOM, CMDB, HAM – Senior

Runtalent

Analista ServiceNow (ITSM / ITOM / CMDB / HAM) - Sênior em âmbito remoto. O trabalho envolve administração e suporte da plataforma ServiceNow.

Posted 6/13/2026full-timeRemote • 🇧🇷 BrazilSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
ServiceNowITSMITOMCMDBHAMautomationdigital transformationfunctional documentationtechnical documentation
Soft Skills
requirement gatheringstakeholder interactionprocess optimizationquality assurancegovernance
Industry Keywords
IT governanceservice managementincident managementproblem managementchange managementrequest management

Tech Stack

Tools & technologies
ITSMServiceNow

About the role

Key responsibilities & impact
  • Maintain and continuously improve the ServiceNow platform.
  • Configure, administer, and enhance the ITSM, ITOM, CMDB, and HAM modules.
  • Support and optimize processes including Incident Management, Problem Management, Change Management, and Request Management.
  • Ensure the quality, governance, and integrity of CMDB data.
  • Gather and analyze requirements with business areas.
  • Translate functional needs into solutions within the ServiceNow platform.
  • Participate in automation and digital transformation projects.
  • Prepare functional and technical documentation.
  • Identify opportunities to improve and optimize processes.
  • Provide support to global users and stakeholders.

Requirements

What you’ll need
  • Hands-on experience administering and configuring the ServiceNow platform.
  • Strong knowledge of the following modules: ITSM (IT Service Management), ITOM (IT Operations Management), CMDB (Configuration Management Database), HAM (Hardware Asset Management).
  • Experience in corporate environments with structured IT processes.
  • Background in supporting and evolving enterprise platforms.
  • Knowledge of IT governance best practices and service management.
  • Ability to gather requirements and interact with business areas.

Benefits

Comp & perks
  • Remote work 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score