Scrum Master

• Lead planning and execution of enterprise-level Data, Cloud, and AI transformation programs
• Develop and manage project roadmaps, delivery plans, milestones, and dependencies
• Drive accountability across business, technical, and vendor teams to ensure delivery success
• Facilitate decision-making and proactively remove obstacles impacting timelines
• Balance Agile methodologies with strong project governance and executive reporting
• Build and maintain strong stakeholder relationships, including executive sponsors
• Communicate project health, risks, dependencies, and decisions clearly across all levels
• Manage comprehensive project controls including schedule, scope, RAID logs, and reporting
• Monitor risks and implement mitigation strategies and contingency plans
• Support Agile teams with planning, prioritization, and delivery execution
• Enable alignment between business goals and technology solutions
• Support AI-enabled process automation and operational transformation initiatives

Senior Project Manager – Agile Delivery & Business Transformation

• Supports and facilitates generally one to two Scrum Teams in various functions by fostering Agile values and practices.
• Ensures team adherence to Agile principles.
• Provides coaching to the Scrum Team(s) on how to execute the Scrum framework.
• Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk.
• Tracks and communicates the overall team progress providing visibility to stakeholders.
• Serves as a filter to remove impediments to progress as identified by the team.
• Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities.
• Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team.

• Coach teams in Agile principles, Scrum practices, and continuous improvement to strengthen delivery outcomes.
• Help teams develop effective ways of planning, collaborating, and inspecting and adapting their work.
• Facilitate key Scrum events (Sprint Planning, Reviews, Retrospectives, etc.) while encouraging increasing team ownership of these activities.
• Guide teams in identifying improvement opportunities and experimenting with new ways of working.
• Partner with Product Owners to strengthen backlog clarity, prioritization, and alignment with business outcomes.
• Identify impediments to team progress and help address them at the team, program, or organizational level.
• Encourage transparency and coach teams to use metrics and feedback to improve predictability and flow.
• Foster strong collaboration among developers, Product Owners, architects, and stakeholders.
• Support the broader organization in understanding and evolving Agile ways of working.

Scrum Master / Agile Coach

• Facilitate Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and backlog grooming.
• Coach teams on Scrum principles, Agile best practices, and continuous improvement.
• Work closely with Product Owners, Data Analysts, and Engineering teams to align delivery with business priorities.
• Remove blockers and resolve dependencies to ensure smooth sprint execution.
• Track sprint progress, team velocity, and key performance indicators.
• Support the delivery of data analytics initiatives, including dashboards, reporting frameworks, and business intelligence solutions.
• Ensure effective collaboration between business stakeholders and technical teams.
• Drive transparency in project status, risks, and delivery timelines.
• Foster a high-performing and accountable Agile team culture.

• Facilitate Scrum ceremonies (Sprint Planning, Daily Scrum, Review, and Retrospective) and ensure they are time-boxed, effective, and outcome-oriented.
• Own and administer Jira boards (backlog, sprint, and Kanban as needed): workflows, statuses, fields, dashboards, filters, and reporting.
• Partner with Product Owners, engineers, and stakeholders to remove impediments, manage dependencies, and drive execution against sprint goals.
• Provide transparent delivery reporting (burn-down/up, velocity, throughput, cycle time) and maintain clear communication through Jira dashboards and stakeholder updates.
• Ensure team adherence to Agile principles.
• Provides coaching to the Scrum Team(s) on how to execute the Scrum framework.
• Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk.
• Tracks and communicates the overall team progress providing visibility to stakeholders.
• Serves as a filter to remove impediments to progress as identified by the team.
• Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities.
• Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team.

Scrum Master – Data and Analytics Technology, Jira, Sprint Planning, Agile

• Foster Agile values and practices
• Support a Scrum team
• Ensure team adherence to Agile principles
• Assist with coaching a Scrum team on executing the Scrum framework
• Experiment with processes and tools for continuous improvement
• Work with senior scrum masters to protect the team from outside influences
• Partner with Product Owner to ensure prioritization of backlog items

• Guide and mentor teams, set standardized Agile practices, and resolve escalations across the organization.
• Drive Agile maturity by assessing team progress, identifying improvement areas, and implementing enhancements in ceremonies, metrics, and working agreements.
• Facilitate essential Scrum events—Sprint Planning, Daily Scrum, Reviews, and Retrospectives— especially for complex or multi-team work to ensure effective outcomes and time management.
• Remove impediments and manage cross-team dependencies, proactively unblocking teams and coordinating risks across products and platforms.
• Enable predictable delivery by partnering with Product Owners and engineering leaders to prioritize tasks, increase throughput, and stabilize commitments.
• Track and interpret delivery metrics (velocity, cycle time, throughput, defects), communicate insights, and provide transparent progress and risk updates to stakeholders.
• Promote operational excellence and quality by reinforcing readiness and release standards, aligning test strategies, and maintaining incident/defect feedback loops.
• Collaborate with key stakeholders, including Product, Network, Business, DevOps, and Testing teams, to clarify requirements and align priorities for organizational success.

Lead Scrum Master

• Own end-to-end delivery accountability across two teams or a complex team, ensuring predictable, high-quality outcomes
• Establish and operate the delivery model, including sprint cadence, backlog readiness, planning, reviews, retrospectives, and release coordination
• Facilitate all agile ceremonies, including backlog refinement, daily stand‑ups, sprint planning, reviews/demos, and retrospectives
• Coach the Product Owner and team to ensure work items have clear scope, sizing, dependencies, risks, and acceptance criteria
• Define a sprint and release scope based on product prioritization and engineering capacity
• Lead integrated planning across product, engineering, UX, QA, and release management
• Lead pre‑release planning, including development, validation, and readiness of Release Scope Statements; assess capacity and communicate risks and dependencies
• Manage release‑level capacity planning, estimation, sequencing, and delivery tracking
• Proactively manage cross‑team dependencies, risks, and constraints impacting delivery timelines and scope; provide transparent milestone tracking
• Drive delivery trade‑off decisions and escalation paths with clear options and recommendations
• Ensure visibility and transparency through delivery dashboards and reporting
• Maintain Jira hygiene, enforce Definition of Ready and Definition of Done, and ensure runbook updates are completed as required
• Lead non-prod WAR/MIM rooms to resolve time-sensitive non-production issues as needed for Dev, QA or Staging environments in preparation for upcoming releases
• Maintain accurate PlainView (PV) update for the scrum team with the corresponding project and product attributes
• Ensure weekly time-tracking is reported by the scrum team; facilitate review of the time tracking reports with the Leadership Team frequently
• Serve as a liaison between Product Owners, Development Teams, and external stakeholders to maintain alignment on priorities and objectives
• Provide executive level communication on delivery status, risks, dependencies, and mitigation strategies
• Influence decision making through data driven insights, delivery metrics, and clear narrative
• Facilitate governance forums, milestone reviews, and executive checkpoints
• Partner closely with Product Owners and technical leaders to maintain a build ready backlog for next 3-6 sprints
• Proactively manage cross team dependencies and delivery impediments to protect release timelines
• Ensure adherence to governance and compliance standards, including Release Scope Statements, Scope Change Requests (SCRs), and ServiceNow change requests (CRs)
• Lead cross‑team risk identification and mitigation using ROAM or equivalent practices; escalate critical risks with clear mitigation plans
• Ensure delivery evidence and artifacts are created to support audits and regulatory requirements
• Coordinate overall testing readiness and execution in partnership with QA, including QA, UAT, regression, integration, and performance testing
• Ensure all testing requirements (including NFRs) are defined, tracked, and aligned with exit criteria
• Ensure timely creation, review, and approval of testing artifacts (e.g., test strategy, test plans)
• Coordinate integration testing readiness, including external vendors and system dependencies
• Drive effective defect management, including prioritization, closure, and root cause analysis
• Support planning activities to align team capacity with release objectives
• Coach and mentor scrum teams on agile practices, ADLC maturity, and enterprise delivery standards, raising overall delivery maturity
• Champion continuous agile maturity improvement across teams, utilize delivery metrics, KPIs, and dashboards
• Analyze delivery metrics and trends to identify systemic improvements
• Contribute to the evolution of Ontada’s Agile Delivery Lifecycle (ADLC) and enterprise delivery practices

Senior Scrum Master

• Coach squad members in self‑management and cross‑functionality, reinforcing Agile and Scrum values.
• Help the squad focus on creating high‑value increments that meet the Definition of Done.
• Influence the removal of impediments that block squad progress.
• Ensure all Scrum events occur and are positive, productive, and time‑boxed (Sprint Planning, Backlog Refinement, Standups, Sprint Reviews, Retrospectives, Release Planning, and Roadmapping).
• Support the Product Owner in effective Product Goal definition and backlog management techniques.
• Facilitate squad understanding of clear and concise Product Backlog Items.
• Promote empirical product planning for complex environments.
• Facilitate stakeholder collaboration when needed.
• Lead, train, and coach the organization in Scrum adoption.
• Help team members and stakeholders adopt an empirical approach to complex work.
• Remove barriers between stakeholders and Scrum Squads.

• Develop agile based SDLC/APLC for new software development organization creating necessary standards, tools and best practices in a clearly documented form.
• Participate and support initial development pilots during the initial phases of the project.
• Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings.
• Track and communicate team velocity and sprint/release progress.
• Maintain process documentation.
• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Update agile tracking systems to provide transparency on Product & Sprint Backlogs.
• Recommend improvements and assist in changes to best practice.
• Support the development managers and project leads as necessary.
• Assist with internal and external communication, improving transparency, and radiating information.
• Assist team with making appropriate commitments through story selection and task definition.
• Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal.
• Facilitate discussion and conflict resolution.
• Empower the teams to self-organize
• Improve the productivity of the teams in any way possible.
• Ensure the team strives to make each increment of functionality potentially shippable.
• Participate in the organization and planning of the development schedule based on methodology that has been developed to create a cohesive plan with identifiable critical path, task dependencies, and major milestones, and manages the agreed project plans and schedules, ensuring successful completion within scope, budget, time, and quality parameters.
• Adapt project plans, schedules, and resource assignments as required throughout pilot projects to respond to emerging requirements and risks.

Manager – Scrum Master

• Serve a critical role in our transforming organization responsible for coaching and supporting Scrum Masters and Kanban Leads in your product by actively advocating for and coaching growth in, Agile capabilities and mindset
• Enable and accelerate quality outcomes by assertively and proactively raising issues to influence change
• Manage and develop Scaled Agile portfolios of the highest complexity
• Guide the teams to follow Agile and Scrum practices to promote prioritization, team readiness, and commitment for each Sprint
• Optimize scrum team velocity to identify improvement opportunities to achieve higher levels of team performance
• Oversee systemic impediments to team agility and guide the teams on methods to escalate
• Deliver capabilities using agile practices while following the Software Development Lifecycle, business process mapping, and various release processes to ensure all risk, security, and development requirements are met
• Partner with discipline managers to convey their concerns to scrum teams about governance policies and adherence to corporate standards
• Collaborate with product owners, program or project managers to communicate delivery of work product from the teams and escalate key risks and issues impeding scrum team effectiveness
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Train other Scrum Masters and serve as a mentor to less experienced staff

• Serve as a dedicated Scrum Master for 2-3 teams, ensuring adherence to Agile values, principles, and practices.
• Facilitate daily stand-ups, sprint planning, reviews, and retrospectives.
• Drive the team's commitment to achieving sprint goals and maintaining a sustainable pace.
• Remove obstacles, address conflicts, and manage impediments to allow the team to focus on delivering high-quality results.
• Maintain and track key metrics such as team velocity and sprint burn-downs.
• Mentor team members on Agile best practices and continuously refine processes for maximum efficiency.
• Foster a culture of trust and open communication among the development team, QA, architects, and other technical contributors.
• Engage closely with project managers, product owners, and technical leads to ensure alignment on project objectives and delivery timelines.
• Collaborate with stakeholders across different departments to address project dependencies and resolve conflicts.
• Manage Agile projects with technical proficiency, focusing on software development lifecycles and modern Agile frameworks.
• Develop comprehensive project plans, including scope, schedules, resources, and risk management.
• Ensure that project deliverables are completed on time, within scope, and within budget.
• Guide teams in the proper use of Agile tools like Jira and Confluence.
• Coach and support team members to promote engagement, foster innovation, and improve overall productivity.
• Lead by example, maintaining a hands-on approach and staying closely connected to the day-to-day operations of the team.

Agile Scrum Master

• Lead agile teams as the Scrum Master for customer servicing platform initiatives
• Collaborate with product owners, technical leads, and stakeholders to deliver innovative solutions
• Generate progress reports indicating team velocity and burn-down
• Facilitate Agile ceremonies and manage Sprint processes
• Coach Agile behavior and remove distractions affecting team operations

AVP, Digital Scrum Master

• Guide the scrum teams and organization to follow generally accepted Agile/Engaged development practices and daily activity. As well as actively promote prioritization, team readiness and commitment for each sprint.
• Partner with Product Owner(s) to ensure continuous refinement of the product backlog across multiple initiatives.
• Partner with Program and Portfolio managers to ensure delivery is consistent with roadmap expectations and broader initiatives
• Communicate delivery of work product from the scrum teams and escalate key risks and issues impeding scrum team effectiveness.
• Adhere to existing Software Development Lifecycle and release processes, to ensure all risk, security and development requirements are met.
• Facilitating and accountable for owning the Scrum ceremonies for the scrum team(s).
• Play role in driving Scrum adoption across all levels in the organization.

Salesforce Scrum Master

• Coaching, mentoring, and developing Scrum Masters across multiple teams to elevate agile maturity and consistency.
• Facilitating and coordinating ART-level ceremonies including PI Planning, Scrum of Scrums, Inspect & Adapt, and System Demos.
• Assessing team-level agile practices and providing targeted guidance to improve delivery, collaboration, and continuous improvement.
• Establishing and evolving agile best practices, frameworks, and playbooks for use across the organization.
• Identifying and escalating cross-team impediments, dependencies, and risks, driving resolution at the program level.
• Partnering with Product Management, leadership, and stakeholders to align team execution with strategic objectives.
• Tracking program-level metrics (velocity, predictability, quality) and using data to guide coaching conversations and organizational improvements.
• Building a community of practice among Scrum Masters to foster knowledge sharing, peer support, and professional growth.
• Serving as the dedicated Scrum Master for one to two scrum teams, facilitating all scrum events and ensuring adherence to agile values and principles.
• Planning, managing, and supporting delivery of solutions using agile methodology, techniques, and frameworks such as Scrum or Kanban.
• Determining and managing tasks, issues, risks, and action items for assigned teams.
• Monitoring team progress and performance, helping teams identify and implement improvements.
• Ensuring the proper use of collaborative processes and proactively removing impediments.
• Planning and organizing demos, sprint reviews, and product/system testing activities.
• Preparing and presenting status reports to stakeholders.

Senior Scrum Master / Release Train Engineer

• Create solutions supporting the DoD and its ISR missions
• Coach development team to achieve performance level while ensuring Scrum project is successfully progressed
• Work on complex problems and introduce leading-edge concepts
• Provide innovative solutions to team and stakeholders

• Facilitate all Scrum ceremonies (Sprint Planning, Daily Stand ups, Reviews, and Retrospectives) for one or more Agile teams
• Coach teams and stakeholders on Agile principles while balancing delivery, risk management, and regulatory requirements
• Identify, escalate, and remove impediments, including dependency, governance, and compliance related blockers
• Partner with Product Owners to ensure well defined, prioritized backlogs aligned with business value and regulatory needs
• Promote transparency through Agile metrics (velocity, burndown, flow, predictability, team health)
• Foster a culture of accountability, continuous improvement, and psychological safety
• Collaborate with Risk, Compliance, Audit, and Security stakeholders to ensure Agile practices align with internal controls
• Support scaled Agile initiatives and cross team coordination across portfolios or value streams

• Guiding and coaching the Scrum Teams on how to apply agile values and principles, and use the Scrum Framework to delight customers
• Protect the development team from outside influences and remove impediment
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
• Facilitating getting the work done without coercion, assigning, or dictating the work
• Assisting with internal and external communication, improving transparency, and radiating information
• Supporting and educating the Product Owner, especially with respect to refining and ordering the product backlog
• Working closely with the Product Owner to ensure product backlog is visible and prioritized towards business value
• Facilitating various Scrum events such as: Daily Scrum, Sprint Planning, Sprint Reviews, and Sprint Retrospectives
• Empowering the team to be self-organized

Scrum Master I

• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-Ups, Sprint Reviews, and Retrospectives.
• Enable cross-functional teams to achieve high performance through continuous improvement and adherence to Agile and Scrum methodologies.
• Act as a servant leader, coaching team members and stakeholders to ensure optimal self-organization, accountability, and delivery.
• Identify, track, and remove impediments impacting team delivery, supporting a seamless workflow.
• Promote collaboration and transparency among product owners, development teams, and stakeholders.
• Ensure Scrum principles and best practices are consistently applied across teams.
• Support reporting on velocity, sprint metrics, and delivery progress using Agile lifecycle management tools.
• Align team objectives and delivery with program and organizational goals.
• Foster an environment of continuous learning and adaptation.
• Other duties as assigned.

• Guiding and coaching the Scrum Teams on how to apply agile values and principles, and use the Scrum Framework to delight customers
• Protect the development team from outside influences and remove impediments
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
• Facilitating getting the work done without coercion, assigning, or dictating the work
• Assisting with internal and external communication, improving transparency, and radiating information
• Supporting and educating the Product Owner, especially with respect to refining and ordering the product backlog
• Working closely with the Product Owner to ensure product backlog is visible and prioritized towards business value
• Facilitating various Scrum events such as: Daily Scrum, Sprint Planning, Sprint Reviews, and Sprint Retrospectives
• Empowering the team to be self-organized

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