Technical Account Manager

• Handle calls, emails and tickets in accordance with agreed SLAs
• Provide phone and written support for card payment terminals and ATMs
• Assist with installations, terminal replacements and activations
• Analyze and resolve technical and commercial inquiries (e.g., troubleshooting, error codes, connectivity issues)
• Escalate complex cases and document thoroughly in the ticketing system
• Support portal access and perform selected back-office tasks

Technical Customer Advisor – Payments & POS, German & English

Account Manager

• Proactively reach out to lapsed B2B corporate clients to manage their reactivation, platform onboarding, and renewed campaign engagement
• Manage a dedicated portfolio of business accounts, building long-term advisory relationships with marketing managers and corporate decision-makers
• Develop and execute structured territory growth plans to increase client investment in premium digital marketing and advertising solutions
• Interact with clients dynamically through structured phone calls, strategic email cadences, and face-to-face online consultation meetings
• Diagnose client business objectives to provide tailored, data-driven advertising campaign recommendations
• Meet and exceed defined monthly KPIs, revenue sales targets, and quarterly milestone goals

Italian Speaking Account Manager

Account Executive

• Engage and convert qualified leads into active, long-term customers via phone, chat, and email.
• Own the early user journey, improving conversion through thoughtful follow-up and guidance.
• Proactively re-engage partially onboarded or high-intent users by identifying and removing friction points.
• Educate users on product features, onboarding steps, available options, and overall value proposition.
• Confidently handle objections related to trust, payments, verification, and product understanding using a consultative approach.
• Guide users through onboarding and payment flows to reduce drop-off and increase activation rates.
• Manage leads across multiple acquisition channels, including partnerships, paid campaigns, organic traffic, and internal reactivation efforts.
• Prioritize and segment leads based on intent, quality, and predicted long-term value.
• Identify friction points in the funnel and propose improvements to processes, messaging, and tools.
• Provide structured feedback to marketing and growth teams on lead quality, channel performance, and user behavior.
• Operate with full awareness of regulatory and compliance requirements in a structured digital environment.
• Apply ethical and responsible engagement principles in every interaction.
• Focus on sustainable, long-term value rather than short-term conversion wins.

Sales Representative – Shift-based Role

Sales Representative

• As account owner, responsible for all Schaeffler activities with assigned partners and prospects
• Steering and responsibility for customer satisfaction
• Budget responsibility for revenue, profitability and growth within the framework of compliance and other applicable rules (e.g. competition law)
• Active acquisition, development and setup of new partners, as well as strategic development of existing partners
• Execution of price and contract negotiations within framework of relevant approval guidelines
• Identification of end customer and partner specific requirements and definition of solutions (e.g. supply models, logistics, digital solutions)
• Documentation of market potentials, opportunities, customer contacts and all activities in CRM
• Responsibility for sales planning and budgeting ("Sales360)
• Contribution to and implementation of sales support campaigns and initiatives
• Active acquisition, marketing and training support for partners
• Establishment and maintenance of contacts with associations and organizations and using these contacts for strategic market development
• Following of competitor activities
• Common customer visits to end customers considering competition rules
• Evaluation, training & motivation of partners’ sales team
• Identification of main sectors, focus customers, applications with the partners
• Checking warehouse, understanding stock requirements
• Implementation of Schaeffler Corporate Identity

Sales Account Manager – Industrial Bearings

• Identify and engage high-potential prospects - mainly in Western Europe and North America.
• Build and execute multichannel outbound strategies using your personal network, cold outreach (phone, LinkedIn, email), and industry events.
• Own the entire sales cycle - from lead generation, to meetings and presentations, to closing the deal and transitioning accounts to the Account Management team.
• Use CRM tools to manage pipelines, report KPIs, and continuously refine your sales approach.
• Collaborate cross-functionally to evolve our messaging and sharpen our go-to-market strategy based on real-world insights.

Senior Sales Executive

Sales

• You achieve your revenue-based targets by selling or renewing products and services.
• You identify suitable upselling opportunities and proactively present them to customers.
• You manage customers within a defined sales territory.
• You guide customers through the post-purchase onboarding process and help them use the products strategically and effectively.
• You help improve the customer experience and shorten time-to-value for customers.
• You work closely with other teams and management to further optimize sales processes, systems, and workflows.
• You maintain all relevant customer data accurately and promptly in the CRM system.

Sales Specialist – Business Networking Platform

• Actively assist in the daily business activities of the Commercial Department within the company;
• Present the company's products to clients, dealers, and suppliers, and assist in attracting potential clients;
• Prepare leasing contracts and organize their signing;
• Prepare documents, provide information, and perform related tasks;
• Facilitate the internal flow of information to and from the Commercial Department;
• Execute assigned administrative and organizational tasks;
• Properly organize and archive business and corporate documentation;
• Handle phone calls and inquiries directed to the Commercial Department, processing them appropriately.

Sales Specialist

Inside Sales

• Lead, coach, and develop a team of nine Inside Sales Representatives selling across France, Benelux, the Nordics, Italy, Iberia, and META.
• Own regional revenue delivery across new business acquisitions, expansion into existing accounts, and renewal protection for the Infrastructure BU product portfolio.
• Monitor sales KPIs (pipeline creation, conversion, win rates) and use them to coach Inside Sales Representatives and optimize performance.
• Drive new business sales through leads and outbound prospecting, and farm into existing customer accounts to drive expansions and cross-sell opportunities.
• Own the accuracy of deal forecasting by reviewing pipeline health, deal stages, and close probabilities.
• Run structured weekly forecast meetings with your team.
• Drive improvements in sales process efficiency and repeatability.
• Leverage AI tools to prioritize accounts, personalize outreach, generate messaging, and spot early risk signals in deals.
• Coordinate with internal stakeholders including Channel Management, Sales Engineering, Product, Marketing, and Support to accelerate deal velocity and remove roadblocks.
• Attract top talent and ensure new hires are onboarded effectively with clear ramp plans and performance metrics.
• Ensure data hygiene and full utilization of CRM and sales enablement tools.

Manager, Inside Sales – Maternity Cover

• Conduct requirements gathering, gap analysis, testing and support sessions with customers.
• Work directly with Zuora Product Engineers on customer use cases and feedback
• Create, review and understand data/object models documentation.
• Create, review and understand process flows and architecture diagrams.
• Help maintain the overall customer health and be focused on the technical health of the customer.
• Establish and maintain system configuration, architectures and an overall runbook for each of your customers.
• Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices.
• Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off.
• Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations.
• Provide guidance and updated best practices to customers using quarterly roadmaps and new features.
• Follow up with customers to ensure delivered work meets original requirements and approved designs.
• Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed
• Develops and delivers custom customer solution specific training materials.
• Supports the customer with regularly scheduled calls to answer functional and technical questions.

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