Sales Representative – Shift-based Role

Excelsior Works

Sales Representative converting leads into active customers for a digital platform focused on fairness and transparency. Own the early user journey with a consultative approach to engagement and conversion.

Posted 7/2/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Engage and convert qualified leads into active, long-term customers via phone, chat, and email.
Own the early user journey, improving conversion through thoughtful follow-up and guidance.
Proactively re-engage partially onboarded or high-intent users by identifying and removing friction points.
Educate users on product features, onboarding steps, available options, and overall value proposition.
Confidently handle objections related to trust, payments, verification, and product understanding using a consultative approach.
Guide users through onboarding and payment flows to reduce drop-off and increase activation rates.
Manage leads across multiple acquisition channels, including partnerships, paid campaigns, organic traffic, and internal reactivation efforts.
Prioritize and segment leads based on intent, quality, and predicted long-term value.
Identify friction points in the funnel and propose improvements to processes, messaging, and tools.
Provide structured feedback to marketing and growth teams on lead quality, channel performance, and user behavior.
Operate with full awareness of regulatory and compliance requirements in a structured digital environment.
Apply ethical and responsible engagement principles in every interaction.
Focus on sustainable, long-term value rather than short-term conversion wins.

Requirements

What you’ll need

Experience in Sales, Customer Success, Conversion, or Lead Management roles.
Strong commercial mindset - you know how to convert while maintaining trust.
Excellent communication skills and confidence in handling objections and guiding decisions.
Ability to quickly build rapport and understand user intent.
Comfortable working with data, CRM systems, and structured pipelines.
High ownership mindset - you treat your pipeline like your own business.
Experience in fintech, payments, SaaS, or other high-trust environments is a strong advantage.

Benefits

Comp & perks

Competitive salary and annual performance bonus.
Premium health insurance.
Up to 25 days paid annual leave
1 work-from-home day per week.
Opportunity to grow within a dynamic international company.
A collaborative, fun, and forward-thinking work culture.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesCustomer SuccessConversionLead ManagementData Analysis

Soft Skills

Excellent CommunicationConfidence in Handling ObjectionsBuilding RapportHigh Ownership Mindset