Excelsior Works

Customer Success Manager

• Providing prompt, professional, and empathetic customer support in French and English via chat, email, and other channels
• Guiding users through the features and functionalities of our platform and educating them when needed
• Resolving customer issues efficiently while maintaining a high standard of service and communication
• Actively gathering and sharing customer feedback, working closely with product and development teams to improve the user experience
• Monitoring customer satisfaction and contributing ideas to improve engagement and loyalty
• Working in shifts, including late and night shifts

Customer Success Representative, French – English