Excelsior Works

Account Executive

• Engage and convert qualified leads into active, long-term customers via phone, chat, and email.
• Own the early user journey, improving conversion through thoughtful follow-up and guidance.
• Proactively re-engage partially onboarded or high-intent users by identifying and removing friction points.
• Educate users on product features, onboarding steps, available options, and overall value proposition.
• Confidently handle objections related to trust, payments, verification, and product understanding using a consultative approach.
• Guide users through onboarding and payment flows to reduce drop-off and increase activation rates.
• Manage leads across multiple acquisition channels, including partnerships, paid campaigns, organic traffic, and internal reactivation efforts.
• Prioritize and segment leads based on intent, quality, and predicted long-term value.
• Identify friction points in the funnel and propose improvements to processes, messaging, and tools.
• Provide structured feedback to marketing and growth teams on lead quality, channel performance, and user behavior.
• Operate with full awareness of regulatory and compliance requirements in a structured digital environment.
• Apply ethical and responsible engagement principles in every interaction.
• Focus on sustainable, long-term value rather than short-term conversion wins.

Excelsior Works

Sales Representative

Sales Representative – Shift-based Role