Representative

• Respond to clients via telephone and electronic inquiry tools for multiple lines of business
• Use problem-solving skills to assist participants with their requests
• Apply industry, systems, processes, and available-resource knowledge to provide complete and accurate solutions
• Represent Sentinel to participants and demonstrate superior quality service
• Serve as a liaison between participants and internal departments by building relationships

Service Center Representative supporting U.S. employee benefits participants at Sentinel Group

Service Center Representative

Service Center Representative supporting U.S. employee benefits participants at Sentinel Group. Handling inquiries about 401(k), flexible spending accounts, and COBRA plans.

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts
• Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts
• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives
• Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance
• Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers
• Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities
• Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution

Specialty Representative executing brand strategy in GI Care at AbbVie

Specialty Representative, GI Care

Specialty Representative executing brand strategy for AbbVie in GI Care, building customer relationships and achieving sales performance. Field-based role requiring proximity to key areas including Portland, ME, Burlington, VT, and Lebanon, NH.

• Advise Project Owner on all aspects of commercial construction projects from concept to completion.
• Ensure compliance with environmental regulations and permits throughout the construction process, including environmental impact assessments and mitigation measures.
• Monitor all project schedules, provide early feedback on performance and risk to those schedules, and support timely completion of all project milestones.
• Identify potential risks and develop mitigation strategies to better position the project for success.
• Monitor the Contractor’s quality control measures to ensure construction activities meet industry standards and Owner expectations.
• Serve as a key conduit of information exchange between all on-site stakeholders, providing regular updates on project progress and addressing any concerns that may arise.
• Observe and influence the activities of construction teams, subcontractors, and support staff on behalf of the Owner, fostering a collaborative and safety-focused work environment.
• Consult to ensure compliance with safety regulations and best practices and recommend corrective actions to maintain a safe work environment for all personnel.
• Maintain accurate project documentation, including contracts, permits, change orders, and progress reports, and provide regular reporting to stakeholders.

Construction Manager serving as Owner's Representative for large-scale projects

Owner's Representative

Construction Manager serving as Owner's Representative in remote environments. Overseeing construction management responsibilities and ensuring alignment with Owner's vision and objectives.

• Achieve annual budget targets while developing a forward-looking, high-potential customer portfolio with an emphasis on OEM and cable assembly targets
• Promote PEI’s corporate vision and ICARE values to encourage teamwork, continual improvement, customer focus and ethical behavior
• Utilize NetSuite CRM as his or her premier sales tool to make informed, data-driven decisions and to communicate activity regarding growth targets and sales leads
• Continually develop industry-leading product knowledge via all available internal and external resources, striving to become a well-rounded and well-informed technical advisor within the assigned territory
• Execute strategic plans set forth by Regional and Branch leadership to maximize PEI’s effectiveness.
• Influence financial and operational success by setting and tracking individual goals and objectives
• Provide routine updates to the Branch Manager and Regional Sales Manager on the results of territory strategies and initiatives as well as notable developments with individual accounts
• Build relationships with internal and external customers, recognizing the value of relationships with different facets of each organization for procurement, engineering and key decision-makers
• Prospect strategic business accounts and targeted companies via cold calling, emailing and social-networking strategies
• Plan travel strategically to best facilitate business growth via in-person meetings
• Collaborate with departments such as Finance and Product Management to penetrate and grow accounts within his or her customer base
• Utilize all regional resources to drive design-in sales growth, aiming to achieve or exceed year-over-year growth targets for this business
• Engage with local suppliers and supplier manufacturers’ representatives.
• Participate in supplier business reviews scheduled by the Branch Manager/Regional Sales Manager to discuss top customers and growth opportunities for the assigned territory
• Stay informed of competitor activities, industry trends and emerging markets to defend and grow PEI’s market share and provide key decision-making information during budget/forecasting processes and reviews
• Maintain a healthy sales and design pipeline for future business, continually adding and managing opportunities in the funnel by qualifying new leads and exploring growth potential at current key accounts
• Escalate critical situations concerning sales and customer activities to the appropriate manager or decision-maker

Territory Development Representative driving sales in the New England region.

Territory Development Representative

Territory Development Representative responsible for sales in the New England region for PEI-Genesis. Engaging with customers and promoting corporate vision as a trusted advisor on electronic connectors and cables.

• Handle client customer service and technical support product related inquiries via phone, chat, and email in multiple languages
• Ask probing questions and use critical thinking to determine next steps with empathy and patience
• Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)
• Follow proper and professional escalation procedures

Lead Development Representative providing remote support for payroll services

Lead Development Representative – Spanish

Lead Development Representative supporting payroll inquiries remotely. Utilizing customer service skills in a fast-paced environment with a focus on client details.

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Care Center Representative assisting with medical alerts and providing support

Care Center Representative – 2ND SHIFT ONLY

Care Center Representative responding to emergency and non-emergency calls, assisting members with medical alerts. Ensuring proper dispatch and providing compassionate customer support in a remote setting.

Care Center Representative providing support during emergency and non-emergency calls

Care Center Representative – Overnight

Care Center Representative providing compassionate support and monitoring medical alerts during emergency situations. Importance placed on customer service in a remote setting.

• Serve as the primary technical field support resource for Rebel Power and communications products
• Provide on-site assistance to defense, government, and commercial customers
• Support customer demonstrations, training, product integration, troubleshooting, and operational field exercises
• Serve as the technical liaison between customers and internal teams
• Work closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment

Field Service Representative providing technical support for Rebel Power products

Field Service Representative

Field Service Representative providing technical support for Rebel Power and communications products. On-site assistance for customers, supporting demos, training, and deployments.

• Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
• Negotiates account resolution and accurately inputs and documents actions within the collection systems.
• Maintains up-to-date customer contact information in the collections systems.
• May be required to support other queues to facilitate teamwork in the department.
• Escalates and assists other team members with calls as needed.
• Serves as a resource/subject matter expert and may provide training to fellow team members.
• May be required to initiate external contact with customers and may perform advanced loss prevention activities.
• Review the Month to Date (MTD) sent by the clubs for accuracy.
• Daily review of ABC on prior day dues collections and all club entries.
• Process all refunds from ABC and Point of Sale (POS). Research all refunds from the clubs for accuracy.
• Oversees 3rd party collections and all communication that is needed to the clubs from Swift.
• Works as the liaison between ABC and the Club Operations Managers.
• Timely, responsive, courteous communication with all member inquiries, questions, concerns, and needs.

Member Services Representative handling day-to-day management of dues growth

Member Services Representative

Member Services Representative working for UFC GYM managing dues growth and providing customer service via calls. Responsible for account resolutions and supporting team members.

Representative jobs in New Hampshire

See all jobs on JobTailor