Service Center Representative

Sentinel Group

Service Center Representative supporting U.S. employee benefits participants at Sentinel Group.

Posted 8/15/2026full-timeRemote • Arizona, Connecticut, Florida, Illinois, Iowa, Louisiana, Maine, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a customer-centric attitude with a strong commitment to providing superior service in the financial services industry. Capable of building relationships and effectively communicating with participants while multitasking across various applications.

Highest-signal resume keywords

Customer Service ExperienceBenefits AdministrationHuman ResourcesInvestment ServicesTeam-Oriented Attitude

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-Solving SkillsPositive PerspectiveContinuous LearnerAbility to Accept FeedbackQuick Learner

Industry Keywords

Financial ServicesParticipant-FacingLiaisonRelationship BuildingMultitasking

About the role

Key responsibilities & impact

Respond to clients via telephone and electronic inquiry tools for multiple lines of business
Use problem-solving skills to assist participants with their requests
Apply industry, systems, processes, and available-resource knowledge to provide complete and accurate solutions
Represent Sentinel to participants and demonstrate superior quality service
Serve as a liaison between participants and internal departments by building relationships

Requirements

What you’ll need

Customer-centric attitude and commitment to doing what is right for participants
Positive and fun perspective in daily interactions
Team player and continuous learner
Ability to provide and accept feedback and apply it to improve work processes
Openness to new learning opportunities and desire to grow within the company
Quick learner able to multitask and work in multiple applications
Participant-facing customer service experience preferred
Sincere interest in working within and learning about the financial services industry
Passion for customer service
Team-oriented attitude and ability to work well with others toward common goals
Experience in benefits administration, human resources, investment services, and/or related fields preferred
Bachelor's degree preferred but not required
Ability to work Monday-Friday, 10:30am-7:00pm EST
Candidates must be located in Massachusetts, New York, Michigan, Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maine, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New Mexico, Nevada, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, or Washington

Benefits

Comp & perks

Flexible work schedules, including remote and hybrid options
Career pathing and career development
Parental leave and family care programs
Mental health resources
Tuition reimbursement program
Generous time off policies, including unlimited Flexible Time Off after 2 years of service
Employee events (holiday parties, summer cookouts, wellness days, etc.)
Free guidance from a Financial Planner who will help with your retirement investments
Four-week paid sabbatical after 10 years of service
PTO (vacation, sick, personal time bank)
FTO (Flexible time off for vacation, sick, and personal time) after 2 years of service
12 Paid Holidays (10 stated and 2 floating holidays)
2 Community Volunteer Days
5 Summer Half Days
Medical, Dental, Vision Life Insurance
LTD & STD
Retirement Plan with 4% Employer Match