Representative

• Respond to clients via telephone and electronic inquiry tools for multiple lines of business
• Use problem-solving skills to assist participants with their requests
• Apply industry, systems, processes, and available-resource knowledge to provide complete and accurate solutions
• Represent Sentinel to participants and demonstrate superior quality service
• Serve as a liaison between participants and internal departments by building relationships

Service Center Representative supporting U.S. employee benefits participants at Sentinel Group

Service Center Representative

Service Center Representative supporting U.S. employee benefits participants at Sentinel Group. Handling inquiries about 401(k), flexible spending accounts, and COBRA plans.

• Prepare, validate, and complete all steps needed to clear new cases for pre-scheduled services
• Validate and gather insurance and demographic information
• Contact insurance companies by website, phone, or fax to verify benefits and obtain authorizations
• Identify insurance guidelines and facilitate communication
• Use the EPIC system to verify benefits and eligibility
• Complete and obtain necessary authorizations for scheduled services
• Collaborate with clinical providers, on-site case management, and LPN/RN or Nurse Auditor staff
• Perform pre-service collection estimation and communicate patient liability
• Provide point-of-service information and logistics to support an exceptional patient experience
• Maintain compliance with applicable laws, accreditation standards, regulations, privacy, and safety requirements
• Perform other related duties as required

Pre-Service Representative verifying insurance and authorizations for Ochsner Health patients

Pre-Service Representative

Pre-Service Representative verifying insurance benefits and securing authorizations for Ochsner Health patients. Communicating liability and coordinating pre-service requirements before scheduled care.

• Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate customer quality and packaging performance improvement
• Service customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials
• Perform and complete package/shrink bag and machine audits on packaging machines
• Identify machinery and packaging film/shrink bag problems and ensure that they are properly communicated to the appropriate staff representatives
• Participate in field trials of new packaging materials
• Assist in the installation and start-up of all packaging equipment manufactured and sold by Amcor and provide input into the design, installation and start-up of packaging equipment manufactured by outside suppliers
• Train customers on proper operation and maintenance of equipment and Amcor film, as well as training other Amcor Technical Service Reps on how to train the customer

Technical Service Representative providing customer support for packaging equipment operations

Technical Service Representative

Technical Service Representative providing technical assistance and training on packaging equipment operations. Role involves significant domestic travel within Northeastern US, primarily focused around Boston area.

• Execute brand strategy and tactics in field
• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc.
• Create pre-call plan using SMART objectives and execute post-call evaluation
• Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges
• Develop and execute a call plan that achieves set call metrics and optimizes coverage
• Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise

Specialty Representative in GI Care managing territory sales and customer relationships

Specialty Representative, GI Care

Specialty Representative in GI Care responsible for executing brand strategy and managing sales performance. Building customer relationships and patient-centered care in the assigned territory.

• Advise Project Owner on all aspects of commercial construction projects from concept to completion.
• Ensure compliance with environmental regulations and permits throughout the construction process, including environmental impact assessments and mitigation measures.
• Monitor all project schedules, provide early feedback on performance and risk to those schedules, and support timely completion of all project milestones.
• Identify potential risks and develop mitigation strategies to better position the project for success.
• Monitor the Contractor’s quality control measures to ensure construction activities meet industry standards and Owner expectations.
• Serve as a key conduit of information exchange between all on-site stakeholders, providing regular updates on project progress and addressing any concerns that may arise.
• Observe and influence the activities of construction teams, subcontractors, and support staff on behalf of the Owner, fostering a collaborative and safety-focused work environment.
• Consult to ensure compliance with safety regulations and best practices and recommend corrective actions to maintain a safe work environment for all personnel.
• Maintain accurate project documentation, including contracts, permits, change orders, and progress reports, and provide regular reporting to stakeholders.

Construction Manager serving as Owner's Representative for large-scale projects

Owner's Representative

Construction Manager serving as Owner's Representative in remote environments. Overseeing construction management responsibilities and ensuring alignment with Owner's vision and objectives.

• Effective technical service to support product application at customer’s sites and create superior account satisfaction and retention
• Manage multiple customers across given geography that utilize a variety of product lines
• Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction
• Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service
• Ability to report, document communicate findings, abnormal conditions and offer recommendations
• Demonstrate a strong technical aptitude by resolving customer’s technical challenges and assist with improving processes
• Effectively communicate and collaborate with team members, as well as other cross functional support employees
• Learn and assist with DuBois eTools, System Surveys and Cost Calculators
• Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service
• Travel to assigned customers to conduct service audits
• Must be able to perform the essential functions of this position with or without reasonable accommodations

Service Representative supporting DuBois paper mill customers

Service Representative

Service Representative at DuBois seeking to support paper mill customers in central Maine. Requires technical service skills and excellent customer interaction abilities.

• Responsible for onboarding of new accounts, activations, and quality control of all new merchant accounts.
• Reviewing daily assignment queue for account onboarding.
• Reviewing application, pricing, and approval parameters to ensure record completion.
• Keying and synching account data as required to ensure onboarding is accurately completed promptly.
• Communicate with partners and staff members as needed in cases where additional information may be needed.
• Data entry as required for completing corrections, action items and additional step request items.
• Data sensitive maintenance requests.
• Account updates.
• Department related projects and assignments.
• Departmental communication for efficiently managing workload.
• Attending required department meetings and training.
• Supporting specialized projects on an as-needed basis as directed by Department or Company leadership.
• Other duties as assigned.

Boarding Representative II responsible for onboarding merchant accounts remotely

Boarding Representative II

Boarding Representative II responsible for onboarding merchant accounts for Maverick Payments. Handling account activations and quality control from a remote setting.

• Provide accurate, professional, courteous, and timely responses to candidate inquiries via telephone, email, and chat for LSAT programs.
• Efficiently processes candidates’ inquiries, researches, and resolves candidate concerns.
• Representing LSAC, providing first-level telephone, email, and chat support to LSAC registrants in fast-paced Contact Center.
• Work under supervision of the Director of Customer Relationships assisted by Supervisory team.
• Enter their availability to work various shifts between 9:00am - 9:00pm, and then are scheduled up to 29 hours a week.
• Must be available to work 40 hours a week for your first 2 weeks for paid training.
• All CRRs must be available and are scheduled to work a minimum of eight weekends a year to meet our client's needs.

Customer Relationship Representative providing support via phone, email, and chat.

Customer Relationship Representative – Part-Time

Customer Relationship Representative providing accurate responses to LSAT program inquiries via telephone, email, and chat. Working remotely to process candidate inquiries and resolve concerns within a fast-paced Contact Center.

• Serve as the primary technical field support resource for Rebel Power and communications products
• Provide on-site assistance to defense, government, and commercial customers
• Support customer demonstrations, training, product integration, troubleshooting, and operational field exercises
• Serve as the technical liaison between customers and internal teams
• Work closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment

Field Service Representative providing technical support for Rebel Power products

Field Service Representative

Field Service Representative providing technical support for Rebel Power and communications products. On-site assistance for customers, supporting demos, training, and deployments.

• Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
• Negotiates account resolution and accurately inputs and documents actions within the collection systems.
• Maintains up-to-date customer contact information in the collections systems.
• May be required to support other queues to facilitate teamwork in the department.
• Escalates and assists other team members with calls as needed.
• Serves as a resource/subject matter expert and may provide training to fellow team members.
• May be required to initiate external contact with customers and may perform advanced loss prevention activities.
• Review the Month to Date (MTD) sent by the clubs for accuracy.
• Daily review of ABC on prior day dues collections and all club entries.
• Process all refunds from ABC and Point of Sale (POS). Research all refunds from the clubs for accuracy.
• Oversees 3rd party collections and all communication that is needed to the clubs from Swift.
• Works as the liaison between ABC and the Club Operations Managers.
• Timely, responsive, courteous communication with all member inquiries, questions, concerns, and needs.

Member Services Representative handling day-to-day management of dues growth

Member Services Representative

Member Services Representative working for UFC GYM managing dues growth and providing customer service via calls. Responsible for account resolutions and supporting team members.

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