Service Representative

DuBois Chemicals, Inc.

Service Representative at DuBois seeking to support paper mill customers in central Maine. Requires technical service skills and excellent customer interaction abilities.

Posted 7/20/2026full-timeRemote • Maine • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical aptitude in mechanical and chemical applications, providing effective customer service and support while managing multiple accounts. Proficient in data collection and analysis, ensuring customer satisfaction through effective communication and problem-solving.

Highest-signal resume keywords

Mechanical AptitudeTechnical/Mechanical On-Site TestingCustomer Relationship Management (CRM)Microsoft Products ProficiencyTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical ExperienceChemical ExperienceIndustrial ExperienceEquipment RepairChemical TestingInventory ManagementData CollectionService AuditsProblem SolvingProcess Improvement

Soft Skills

Attention to DetailExcellent Communication SkillsAdaptabilityIndependenceCollaboration

Tools & Technologies

DuBois eToolsSystem SurveysCost CalculatorsAnalytics

Industry Keywords

Customer SatisfactionAccount ManagementTechnical ServiceValue-Add ServiceField Service

About the role

Key responsibilities & impact

Effective technical service to support product application at customer’s sites and create superior account satisfaction and retention
Manage multiple customers across given geography that utilize a variety of product lines
Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction
Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service
Ability to report, document communicate findings, abnormal conditions and offer recommendations
Demonstrate a strong technical aptitude by resolving customer’s technical challenges and assist with improving processes
Effectively communicate and collaborate with team members, as well as other cross functional support employees
Learn and assist with DuBois eTools, System Surveys and Cost Calculators
Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service
Travel to assigned customers to conduct service audits
Must be able to perform the essential functions of this position with or without reasonable accommodations

Requirements

What you’ll need

2+ years of mechanical, chemical, or industrial experience
Mechanical Aptitude in electrical and pipefitting preferred
Strong time management skills with attention to detail
Ability to understand the products and services offered by the company
Excellent oral and written communication skills
Proficient in performing technical/mechanical on-site testing
Ability to adjust to various customer needs and situations
Ability to work independently with minimal supervision
Proficient in Microsoft Products, Customer Relationship Management (CRM), and other analytical tools
Ability to walk many miles per day
Ability to lift 50 pounds
Ability to travel up to 25% including overnight travel

Benefits

Comp & perks

health insurance
dental insurance
vision insurance
life insurance
401k with company match
paid holidays
vacation time
income protection plans