Program Manager

• Responsible for the creation and distribution of daily, weekly, monthly, and quarterly reports for senior leadership to help gauge performance on branch productivity and goal attainment.
• Create and develop analyses to help the business recognize challenges, identify opportunities, and build solutions to improve overall branch and banker performance.
• Lead weekly, monthly, and ad hoc analyses with best-in-class tools to deliver timely, precise, and actionable insights across a variety of forums and publications.
• Collaborate with key stakeholders to plan, support, and deliver analytical deep dives on relevant topics related to branch performance.
• Support performance management and goal-setting projects across the branch network, including deep dive analysis projects and the maintenance of performance frameworks, metrics, and scorecards.
• Maintain a high degree of compliance excellence by managing all documentation for branch performance programs and ensuring timely updates and accuracy.
• Act as a powerful storyteller, able to create compelling performance narratives, both written and visual, to translate complex data and analyses into actionable insights for senior management and other key business stakeholders.
• Support the design and governance of performance metrics and scorecards, ensuring alignment with business strategy and consistent evaluation practices.

Branch Performance Strategy & Execution – Program Management Lead

• The Secretary of the Department of Veterans Affairs (SECVA) tasked the Office of Suicide Prevention (OSP) with reviewing current efforts the Veteran Health Administration (VHA) is undertaking that are effective in reducing Veteran suicide, and to identify innovative initiatives to further reduce Veteran deaths by suicide. A result of this examination is the Veteran Suicide Prevention FY 2026 Strategic Sprints. An enterprise-wide approach is required to streamline increasing interactions, promote alternative methods for chronic pain management, link Veterans with faith-based resources in their communities, and bridge the care coordination gaps between VA and CITC providers. Gritter Francona is looking for a Senior Program Analyst to support this potential effort.
• Job duties include:
• - Support VHA in the analysis and evaluation of healthcare program effectiveness.
• - Program reviews requiring systematic ways of assessing the quality of current and future VHA programs to determine ways to improve programs and measuring success, outcomes, and improvement programs.
• - Assist VHA in executing program operations to meet the previously established goals and objectives
• - Provide input on the program evaluation and improvement of the organization and management of projects and programs to increase productivity/program performance.
• - Assist VHA in the identification of program resources and assist in the development of program reports

Senior Program Analyst – Veteran Suicide Prevention

• Lead end‑to‑end execution of defined strategic initiatives, including: M&A integration and operational harmonization, process redesign, standardization, and automation, data, reporting, and operating model improvements
• Translate strategic objectives into actionable project plans with clear milestones, dependencies, and success metrics.
• Drive disciplined execution using best‑practice project and program management methodologies.
• Serve as the primary execution lead coordinating across: IT, Supply Chain, Operations, Finance, Commercial, Real Estate, and External Partners
• Facilitate governance forums, steering committees, and executive updates.
• Anticipate and proactively manage risks, issues, and interdependencies across initiatives.
• Influence without authority to align teams with differing priorities toward shared outcomes.
• Partner with functional leaders to ensure transformation initiatives are embedded into day‑to‑day operations.
• Support change management efforts including communications, training coordination, and readiness assessments.
• Identify adoption risks and ensure business teams are prepared to operate in the future state.
• Apply continuous improvement principles (Lean, Kaizen, Six Sigma) to identify inefficiencies and improvement opportunities.
• Define and track value realization metrics (cost, service, productivity, scalability).
• Ensure benefits are measurable and sustained post‑implementation.
• Own project financials including budget tracking, forecasting, and variance management.
• Manage external vendors and system integrators, ensuring accountability and performance.
• Maintain high standards for documentation, reporting, and audit readiness.

Transformation Program Manager

• Planning, initiating, managing, executing and closing out programs in support of an integrated Health Care System

Program Manager – Veteran Suicide Prevention

• Lead and execute complex IT projects, ensuring they align seamlessly with business objectives and foster innovation.
• Drive strategic outcomes by partnering with business leaders.
• Ensure successful delivery of transformation programs that create measurable value across the organization.
• Report directly to the Director of IT and collaborate with teams across business functions.
• Assess business readiness for change and implement strategies for adoption.
• Drive innovation in delivery approaches, stakeholder engagement, and value measurement.

IT Program Management Lead

• Provides leadership and has overall responsibility for planning, directing, and coordinating activities pertaining to the regional bank with a focus on the regional bank’s real estate group.
• Creates analyses and strategies for the regional bank with a focus on commercial real estate customers and relationship managers.
• Creates reports, analysis, dashboards, and other key metrics for leadership and tracking.
• Researches regional banking and real estate customers to identify key attributes for segmentation purposes.
• Coordinates and monitors the scheduling and performance of programs.
• Ensures projects are completed on time and within budget and that appropriate governance is followed.
• Develops understanding of credit procedures, policies, exposure, and other credit related data points for real estate customers.
• Acts as advisor to project teams regarding tasks, follow-ups, and operations.
• Works with business segment manager(s) and program/project sponsors to establish the project scope, deliverables, budget and schedule.
• Performs other duties as assigned.

Regional Bank CRE Program Manager

• Support the build and execution of the Corporate Functions Risk (CFR) Artificial Intelligence (AI) Risk Program
• Serve as a central point of coordination for AI use case onboarding and production governance
• Provide consultative guidance to stakeholders on AI policy requirements, risk considerations, and governance expectations
• Perform intake quality control (QC) to ensure completeness, proper classification, and readiness for downstream risk and governance processes
• Coordinate routing of AI use cases to appropriate partners (CFR Technology Risk, Law Division, ISS, RM&C, etc.)
• Support the end‑to‑end management of the AI Use Case Registry for CFR, ensuring all AI-use cases and technologies are accurately documented and maintained throughout their lifecycle
• Validate completeness and accuracy of key registry attributes, including: AI category, risk tier, and autonomy level; Data classification and system dependencies; Use case purpose, ownership, and lifecycle status
• Coordinate updates to the registry for material changes, enhancements, and decommissioning events
• Contribute to development and refinement of registry standards, data requirements, and governance workflows
• Establish and support risk‑based performance monitoring for AI use cases outside Model Risk Management (MRM) scope, including definition of metrics, thresholds, and escalation triggers to detect performance degradation, unintended outcomes, or emerging risk post‑deployment
• Support execution of AI risk tiering processes, including identification of triggers requiring reassessment
• Translate AI Technology Policy requirements into practical intake standards, guidance, and job aids for business stakeholders
• Partner with cross‑functional risk teams to ensure alignment with Model Risk Management, Third Party Risk Management, Enterprise Data Governance, and other enterprise policies and programs

AI Risk Program Manager

• Lead, coach, and develop a team of Content Writer/Editors based across global locations.
• Co-own the knowledge base content strategy for frontline employees, ensuring agents can quickly find accurate, up-to-date information that improves resolution speed and customer satisfaction.
• Identify and solve for gaps and emerging needs in knowledge management program and process capabilities, including evaluating opportunities to leverage AI-powered content and search tools.
• Drive go-to-market program, project, and process management for content and knowledge management across Operations customer service, aligning tools and approach across teams.
• Elevate teams' knowledge and expertise in the use of project management methodologies and tools within your functional area.
• Assess the success and impact of the knowledge base and content programs through data analysis and stakeholder feedback, then drive continuous improvement in outcomes.
• Build a roadmap, prioritize initiatives, and coordinate across cross-functional teams to deliver on strategic objectives.
• Routinely review key milestones with senior leaders. Troubleshoot major roadblocks and delays autonomously.

Manager I, Content Program Management

• Structure and manage complex global initiatives, ensuring alignment and readiness from inception through launch, connecting business case development, solution design, company-wide readiness, and execution tracking.
• Monitor initiative progress, dependencies, and risks, using data and insights to inform prioritization, performance measurement, and executive decision-making.
• Drive clear communication, transparency, and accountability across cross-functional stakeholders and leadership.
• Enable teams - from individual contributors to executives - to effectively apply Genesys operational frameworks, tools, and processes.
• Contribute to the ongoing evolution and improvement of Genesys operational frameworks based on strategic priorities and lessons learned.

Senior Product Program Manager

• Lead end-to-end project and program management for large-scale, complex AI transformation engineering initiatives within the Security Business Group.
• Collaborate with engineering, product management, architecture, and cross-functional teams to define project scope, objectives, and deliverables aligned with business goals.
• Manage project schedules, budgets, risks, and resources to ensure on-time, within-budget, and high-quality delivery.
• Identify and mitigate risks and issues proactively, developing contingency plans to maintain project momentum.
• Drive coordination and communication across multiple teams and stakeholders, including partner and third-party resources when applicable.
• Support contract change management processes and ensure compliance with Cisco’s policies and procedures.
• Engage with senior leadership to provide project status, escalate critical issues, and align on strategic priorities.
• Facilitate adoption of best practices, tools, and methodologies for project and program management within the Security Business Group.
• Contribute to the strategic planning and execution of Cisco’s security product and solution roadmap, supporting innovation and market growth.

Lead, Engineering Project and Program Management

• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members.
• Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings to discuss access trends.
• Compile and share PSC performance data to support field strategies and account planning.
• Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners.
• Support implementation of new patient access programs, payer policy updates, and field reimbursement playbooks.

Field Liaison, PSC Program Operations

• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members.
• Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings.
• Clearly communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations with HCP offices and patients.
• Compile and share PSC performance data to support field strategies and account planning.
• Maintain structured feedback loops and accurate documentation of interactions in CRM and PSC case management platforms.
• Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners.
• Troubleshoot patient and account specific reimbursement challenges and assistance programs.
• Identify field-reported access barriers and partner with PSC Operations leadership on process improvements.

Field Liaison – PSC Program Operations

• Support the planning and execution of Digital Trust initiatives, ensuring milestones, deliverables, and timelines are met.
• Maintain program plans, track dependencies, and monitor progress against goals.
• Identify risks and issues, escalating as appropriate and contributing to mitigation plans.
• Partner with cross-functional teams including engineering, legal, risk, compliance, and product.
• Help coordinate activities across multiple workstreams to ensure alignment.
• Manage day-to-day program operations, including status tracking, documentation, and reporting.
• Help improve processes, tools, and ways of working across the Digital Trust PMO.

Program Manager – Digital Trust Enablement

• Scale the Transformation PMO, including governance frameworks, operating cadence, and performance management standards
• Drive portfolio prioritization, resource allocation, and alignment to strategic business objectives
• Monitor program progress, risks, and outcomes to ensure delivery against enterprise goals
• Provide oversight and guidance across a portfolio of transformation programs, including digital implementation, organizational redesign, and strategic initiatives
• Partner with program leaders and stakeholders to shape strategy, remove barriers, and ensure execution excellence
• Drive alignment of program outcomes with business growth, profitability, and market share objectives
• Serve as a liaison to the CHVAC Senior Leadership Team
• Translate strategic priorities into actionable roadmaps, milestones, and measurable outcomes with team
• Develop and deliver executive-level updates, insights, and recommendations on program performance
• Champion a growth mindset and foster a culture of innovation and thought leadership across the organization
• Enable the business to evolve in response to market dynamics, customer needs, and strategic priorities

Associate Director – Transformation Program Management

• Create project plans and monitor projects through governance structures.
• Manage day-to-day activities of assigned projects including requirements gathering, identification and monitoring of key success factors and metrics, risk/issue management, dependencies and workflows, communications, plan development and maintenance, and preparation of presentation materials.
• Manage relationships, resolve conflicts, and facilitate and manage the political aspects of stakeholder management.
• Develop business strategies, techniques, and tools to identify barriers to success and facilitate prevention strategies.
• Collaborate with colleagues across a global organization.
• Operate as a first line of communication with junior team members; propose resource allocation improvements.
• Work independently and make appropriate project-related decisions with as-needed guidance from the Group Leader.
• Proactively seek, document, and incorporate stakeholder and customer feedback.
• Recommend plan customizations, as appropriate, to best serve project needs.
• Work on sensitive projects or with sensitive data.

Analyst, Program Manager

• Manage multiple projects within the program, ensuring alignment with organizational goals and objectives
• Develop and manage program schedules
• Coordinate and collaborate with cross-functional teams
• Identify and mitigate risks, resolve issues, and ensure timely completion of program deliverables
• Convey program status, progress, and challenges to stakeholders and senior management
• Lead continuous improvement initiatives to enhance program efficiency and effectiveness
• Support retention and outreach initiatives for new students
• Address and resolve student issues and challenges
• Enhance the new student onboarding experience by tailoring it to the unique needs of various student segments

Program Manager, Student Experience – Career/Employability

• Supporting sales, inventory and operational planning (SIOP) activities for customer premise and network engineering equipment
• Analyzing equipment forecasts to identify cost opportunities and mitigate supplier risk
• Making recommendations on inventory targets and equipment rebalancing
• Driving effective management of excess and obsolete inventory

Customer Equipment Supply Chain Program Manager

• Lead end-to-end project management for operational initiatives from intake through execution and delivery
• Coordinate across Operations, Product, Technology, Network, Finance and external stakeholders to align on scope, timelines, and deliverables
• Develop and maintain project plans, trackers, and timelines to manage milestones, dependencies, and ownership
• Drive accountability across teams to ensure work progresses as expected and deadlines are met
• Take point on managing initiatives driven by external partners and key clients, ensuring alignment across internal teams
• Proactively identify risks, gaps, and impacts to operations and drive resolution
• Act as the central coordination point across operations functions to ensure work is aligned and sequenced effectively
• Analyze operational data, project performance metrics, and trends to identify risks, gaps, and improvement opportunities
• Provide clear and consistent updates on project status, risks, and progress to leadership

Program Manager, Operations

• Overseeing programs and projects specific to corporate change initiatives
• Serving as the primary contact to executive management for critical change initiatives
• Delivering board level updates and materials on results aligned to program strategy
• Engaging and driving relationships with business partners through strategic leadership

Program Management Executive

• Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
• Facilitates meetings with executive management and project / program sponsors to define solutions and delivery.
• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
• Performs analyses, root cause identification and development and recommendation of key work products.
• Negotiates agreements, settles disputes equitably and diffuses situations.
• Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Adheres to governance rigor required for work efforts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

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