Senior HVAC Quality Program Manager

Palmetto

Quality Program Manager overseeing quality assurance for HVAC and geothermal installations. Leading a team to ensure compliance and operational excellence at Palmetto Clean Technology.

Posted 7/13/2026full-timeRemote • Massachusetts, North Carolina, South Carolina • 🇺🇸 United StatesSenior💰 $119,000 - $160,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and operationalizing quality assurance frameworks for residential HVAC and geothermal systems, ensuring compliance and high standards across installations. Strong ability to lead teams, optimize processes, and drive performance excellence in a matrixed environment.

Highest-signal resume keywords

Quality Assurance Framework DevelopmentHVAC And Geothermal Systems ExpertiseData Analytics And Performance ReportingProgram And SOP DevelopmentCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Standards DevelopmentTechnical Expertise In HVACPerformance BenchmarkingContractor Approval RequirementsInstallation ComplianceProcess OptimizationTraining And OnboardingDocumentation ManagementData AnalysisSOP Operationalization

Soft Skills

Exceptional Communication SkillsInfluencing SkillsOrganizational SkillsAttention To DetailCollaboration

Industry Keywords

Residential Energy TechnologiesComfort Product LinesMatrixed Management EnvironmentCertified ContractorsProject Rejections Reduction

About the role

Key responsibilities & impact

The Quality Program Manager, Comfort is responsible for building and scaling the quality assurance framework that supports Palmetto’s expansion across multiple residential energy technologies—including HVAC, geothermal, water heaters, and generators.
This role owns the standards, training, and review processes that ensure high-quality, code-compliant installations by Certified Contractors across all Comfort product lines.
Lead the QC Technician team, oversee daily milestone review throughput, and partner cross-functionally to optimize processes, reduce friction, and ensure volume and SLA goals are achieved.
Develop and maintain quality standards, documentation, and contractor approval requirements for HVAC, geothermal, water heater, and generator installations.
Establish performance benchmarks and feedback loops to reduce project rejections while maintaining system quality standards.
Conduct onboarding calls with new contractors and support ongoing training and pipeline reviews across all Comfort products.

Requirements

What you’ll need

7+ years of experience in a technical or construction-based role with a strong foundation in residential HVAC and/or geothermal systems.
4+ years of demonstrated experience developing and operationalizing programs and SOPs.
Demonstrated ability to extend technical expertise across adjacent mechanical or energy system technologies.
Experience in data analytics and performance reporting.
Strong collaboration with tech enablement teams.
Exceptional oral and written communication skills with the ability to influence third parties.
Demonstrated ability to drive product and operations excellence while supporting business growth and commercial objectives.
Proven ability to operate effectively in a matrixed management environment with multiple stakeholders and reporting relationships.
Highly organized with a strong attention to detail.
Bachelor’s degree in Mechanical Engineering, HVAC Engineering, Energy Systems Engineering, Building Services Engineering, or a related field.

Benefits

Comp & perks

unlimited PTO
medical coverage
dental coverage
vision coverage
paid parental leave
retirement plans
more