Program Manager

• Oversee total Program Integration Management for multiple complex projects and major systems, focusing on customer relationships, cost, schedule, and technical planning.
• Track and report on project status, technical execution, and overall program performance.
• Manage high-risk programs with budgets of $20M or greater, involving high customer interaction.
• Supervise program and project staff to ensure successful project outcomes.
• Lead proposal tasks from first customer interaction, including defining requirements, creating basis of estimates, negotiating, and securing contract awards.
• Participate in business resource planning and tracking in coordination with other corporate entities.
• Identify, track, and resolve program issues and problems.
• Manage program risks by identifying, mitigating, tracking, and managing them.

Program Manager II

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations
• Partners across leadership to align priorities and ensure successful execution of key program initiatives
• Drives integrated planning across hiring, operations, technology, and process to support channel growth and scalability
• Partners on workforce strategy, including FTE planning and capacity modeling, to expand chat availability and meet demand
• Supports the expansion of chat capabilities by identifying opportunities to enable more servicing within the channel
• Drives efforts to improve efficiency through technology, automation, and streamlined processes
• Partners closely with technology and product teams to prioritize enhancements that improve both agent and client experience
• Supports agile planning and execution, including prioritization, backlog management, and delivery tracking
• Contributes to business case development, funding strategy, and investment planning to enable long-term growth
• Monitors performance across key metrics, helping identify trends, risks, and opportunities for improvement
• Coordinates across operations, training, risk, and line of business partners to ensure readiness and successful implementation
• Provides clear communication and updates to stakeholders, ensuring alignment and transparency across all levels.

Program Manager – Client Services Chat

• You will own multi-million-dollar capital expenditure (CapEx) budgets, negotiate with external automation and general contractors, and ensure aggressive timelines match our hyper-growth trajectory.
• You will pioneer the integration of advanced automation (e.g., AS/RS, robotics, complex conveyor systems) to radically maximize density and throughput.
• You will lead complex layout overhauls utilizing advanced CAD/SketchUp modeling integrated with predictive data analytics.
• You will establish robust engineering metrics, predictive throughput models, and centralized Power BI/SQL frameworks.
• You will manage high-value vendor relationships, negotiate service-level agreements (SLAs), and foster cross-functional alignment to mitigate deployment risks.

Senior Program Manager – Industrial Engineer

• Act as the primary customer advocate, building strong relationships to deliver high-quality customer experiences that drive long-term loyalty.
• Collaborate cross-functionally with pre- & post-sale teams to ensure on-time delivery while proactively managing risks and changes throughout the program lifecycle.
• Leverage your technical expertise in engineering and manufacturing alongside strong program management skills to identify risks early, develop risk mitigation plans, and manage changes to keep projects on track.
• Serve as the Subject Matter Expert (SME) for the program, providing valuable insights and guidance to both internal teams and customers to ensure alignment and clarity.
• Monitor and report program milestones making necessary adjustments to timelines and deliverables, to meet customer expectations and maintain high-quality standards.
• Identify opportunities for process improvements and collaborate with cross-functional teams to enhance operational efficiency and customer satisfaction.
• Facilitate regular status meetings with customers and internal teams to clearly communicate requirements, timelines, and quality standards, ensuring alignment and proactively resolving any blockers.
• All employees are expected to maintain and contribute to the QMS.

Strategic Program Manager

• Participates in the identification, design, development and implementation of assigned projects.
• Assigned projects may be general or systems related in nature.
• Interfaces with internal and external resources to ensure successful and timely completion in accordance with user needs.
• Participates in training users and evaluating the project.
• Manages performance of the project team and evaluates overall team performance.

National Sales Program Manager

• Serve as the primary point of contact with CMS on Program Integrity operations, including status reporting, project initiation within required timelines (10 business days), issue escalation, and delivery of Initial and Final Project Reports per SOW requirements; notify CMS within 24 hours prior to engaging external stakeholders in the absence of a Joint Operating Agreement.
• Own and administer the quality assurance and inter-rater reliability process for all Program Integrity medical record reviews, including development of QA protocols, peer review assessments, and corrective action procedures; maintain a 95% or greater accuracy score each month.
• Direct clinical reviewers to identify potential FWA indicators in medical records, including falsified documentation, altered records, billing pattern anomalies, medically unnecessary services, and evidence of patient harm; ensure review findings are documented consistent with CMS and FIG standards.
• Directly supervise and manage the clinical review team (RN, LPN, coder, and support staff), including hiring, onboarding, performance management, workload distribution, and ongoing training.
• Analyze Medicare claims data and medical record documentation to identify FWA patterns, billing anomalies, provider-specific trends, and program vulnerabilities; develop lead recommendations and supporting data for submission to CMS for consideration of additional review projects or referrals.
• Maintain current working knowledge of Medicare coverage rules, CMS Program Integrity Manual (IOM 100-8), Unified Case Management (UCM) system procedures, UPIC coordination protocols, and applicable law enforcement referral standards governing fraud-focused medical review activities.
• Lead the Program Integrity medical review workstream, including coordination with UPICs, law enforcement agencies, state agencies, and other external stakeholders as directed by CMS; ensure all referrals, overpayment recoupments, and field work are executed in compliance with SOW requirements and FIG protocols.

Medical Review Manager – Program Integrity, RN, BSN, MSN required

• Serve as primary liaison with Government stakeholders.
• Manage project schedule, budget, risks, and deliverables.
• Lead Agile delivery teams.
• Coordinate modernization, migration, testing, deployment, and operations.
• Prepare executive briefings and status reports.
• Ensure compliance with federal standards and contract requirements.
• Manage overall contract performance
• Develop and maintain the Project Plan within 10 days of award
• Lead weekly status meetings and reporting
• Manage schedule, risks, budget, resources, and deliverables
• Coordinate stakeholder engagement and approvals
• Oversee discovery, design, development, testing, deployment, and sustainment
• Coordinate with client leadership and cybersecurity teams
• Manage subcontractors and cloud providers

• Own and/or manage programs and initiatives that improve design team success (team health, design efficiency, and/or design impact).
• Establishing the program goals, strategy, operating model, and governance, navigating ambiguity and aligning stakeholders
• Executing program tactics, from goal and scope setting to conclusion, within defined schedule, budget, and quality parameters.
• Identifying issues and driving them to resolution
• Identifying connections to other programs, teams, and partners and engaging key stakeholders to align program goals for mutual success
• Planning and facilitating meetings, creating key communications, and keeping team and program on track with commitments
• Design and lead design sprints to accelerate design of user-facing products and of internal programs and services
• Coach and support design team members, in achievement of design adjacent tasks such as work prioritization, level-of-effort estimating, asset management, and knowledge sharing
• Design and implement new ways of working that further DesignOps effectiveness and goals, using design thinking methods, and collaborating with team members and key stakeholders
• Aid DesignOps scalability through designing, documenting, and sharing best practices and resources
• Help champion the growth of DesignOps, working with other teams within Autodesk to align, share and support the growth of the discipline across the company

Principal Program Manager – Design Operations

• Oversee day-to-day BSA/AML/OFAC operations, including workload allocation, SLA adherence, regulatory timelines, and team performance.
• Manage transaction monitoring, alert review, SAR and CTR filings, OFAC/sanctions screening, IRS reporting, and 314(a)/(b) processes, ensuring accuracy, timeliness, and escalation of potential risks.
• Conduct QA/QC reviews of BSA work products, maintain integrity of BSA systems and data sources, and partner with IT/data teams to resolve issues.
• Lead and support BSA/AML/OFAC risk assessments, risk and control self-assessments (RCSA), and development of controls to mitigate identified and emerging risks.
• Serve as liaison for regulatory exams, internal audit, and DFS 504 certification; coordinate responses to findings and ensure timely remediation.
• Develop and update BSA/AML/OFAC policies, procedures, and training programs to ensure ongoing regulatory compliance and team readiness.
• Support execution of the BSA/AML program, including system implementations, vendor management, risk scoring methodologies, and third-party due diligence.
• Manage BSA-related projects, including system enhancements, product/service launches, onboarding initiatives, UAT/test plan development, and pilot execution.
• Create and deliver metrics, dashboards, and reporting for leadership, governance forums, and the Board; identify trends, risks, and performance gaps.
• Maintain deep knowledge of BSA/AML/OFAC regulations and emerging risks; provide guidance, interpretation, and recommendations to leadership.
• Serve as a key liaison across Compliance, Risk, IT, and business partners to support program execution and continuous improvement.
• Perform special projects, and additional duties and responsibilities as required.

AVP/BSA Program Manager

• Plan and direct one or more cross-functional strategic initiatives.
• In partnership with leadership, define the scope and objectives of each initiative and achieve Stakeholder and team buy-in of objectives.
• Drive execution of initiatives working with team to develop actionable program roadmaps and milestones.
• Help with estimation and drive resource planning.
• Build, develop, and maintain strategic, cross-functional stakeholder relationships by identifying key partnerships across the company.
• Ensure appropriate engagement by Process and Enterprise Architecture, Change Enablement, Technology and Business Stakeholders.
• Evaluate program performance by comparing objectives to actual results, identifying, measuring, and analyzing key performance indicators (KPIs), and trend data.
• Understand program risks and issues and manage appropriately.
• Effectively communicate initiative progress to executive leadership, Association management, and general staff.
• Partner with Change Enablement team and champion standards of effective change.

Senior Program Manager

• Partner across talent teams to improve hiring workflows, tools, and experiences
• Translate hiring needs into clear processes, resources, and standards that support consistency and quality
• Support the design and implementation of a self-serve hiring model for hiring managers
• Support hiring practices that promote equitable access, reduce bias, and create inclusive candidate experiences
• Translate hiring processes into scalable solutions within platforms such as Workday, Paradox, and related tools
• Partner with People Technology and cross-functional teams to build and evolve systems that are intuitive and sustainable
• Support agile ways of working, including planning cycles, prioritization, and cross-functional coordination

Talent Enablement & Experience Program Manager

• Own and continuously evolve the PMO’s central project intake processes, managing numerous incoming workflows from business and marketing teams and ensuring each is routed and scoped with clarity
• Drive prioritization and trade-off discussions across competing initiatives, balancing senior leadership vision with working-level constraints and execution-team capacity
• Identify and implement AI-driven solutions across the work the PMO touches — brief writing and review, project roadmapping, prioritization, status tracking, and hand-offs
• Lead change management and communications as the marketing organization adopts new AI-enabled processes, tools, and ways of working — driving adoption, not just rollout
• Anticipate cross-functional dependencies and provide clear status of initiatives from working groups up to senior leadership, ensuring on-time, on-scope delivery
• Establish and track program KPIs, milestones, and success metrics, including two-sided SLAs between strategy and execution teams, with clear and actionable reporting to leadership
• Contribute to the Project Management Center of Excellence and lead retrospectives — building the playbooks, best practices, and improvements that keep our “Always On” model connected to annual planning and increase overall marketing efficiency

Senior Program Manager, Marketing PMO

• Conduct facility risk assessments and facilitate emergency exercises.
• Update emergency operations plans and collaborate with leaders on preparedness initiatives.
• Oversee the development and implementation of emergency management activities for the Banner Health System.
• Coordinate exercises and training, maintain the emergency management plan, and support actual incident responses.

Emergency Preparedness Program Manager

• Support the execution of Comcast Business construction delivery across enterprise and large-scale customer programs
• Partner across Service Delivery, Construction, Sales, and Operations to drive revenue realization, reduce cancellations, and improve delivery speed
• Manage complex, cross-functional construction initiatives and ensure programs are executed efficiently
• Provide clear updates to leadership on project status, risks, and performance

Program Manager 4 – Construction Delivery Excellence

• Supporting sales, inventory and operational planning (SIOP) activities for customer premise and network engineering equipment
• Analyzing equipment forecasts to identify cost opportunities and mitigate supplier risk
• Making recommendations on inventory targets and equipment rebalancing
• Driving effective management of excess and obsolete inventory

Customer Equipment Supply Chain Program Manager

• Lead end-to-end project management for operational initiatives from intake through execution and delivery
• Coordinate across Operations, Product, Technology, Network, Finance and external stakeholders to align on scope, timelines, and deliverables
• Develop and maintain project plans, trackers, and timelines to manage milestones, dependencies, and ownership
• Drive accountability across teams to ensure work progresses as expected and deadlines are met
• Take point on managing initiatives driven by external partners and key clients, ensuring alignment across internal teams
• Proactively identify risks, gaps, and impacts to operations and drive resolution
• Act as the central coordination point across operations functions to ensure work is aligned and sequenced effectively
• Analyze operational data, project performance metrics, and trends to identify risks, gaps, and improvement opportunities
• Provide clear and consistent updates on project status, risks, and progress to leadership

Program Manager, Operations

• Manage client onboarding from discovery through transition to lifecycle support for complex engagements
• Participate in the sales process, engaging in discovery and strategy sessions
• Define onboarding program scope and manage detailed program plans
• Identify internal/external stakeholders and ensure alignment with onboarding plan
• Develop customer-specific implementation and lifecycle support models
• Communicate project status and risks in both planned and ad hoc scenarios
• Influence and coordinate teams across various functions to deliver high-quality projects on time and within budget

Principal Implementation Program Manager

• Serve as the critical link between brand partners, merchandising, and content teams.
• Architect and maintain the escalatory frameworks that protect the presence on the Amazon Marketplace.
• Transform reactive troubleshooting into proactive, scalable systems that drive Week-over-Week (WoW) growth and maintain a gold standard of brand excellence.

Program Manager – Suppression

• Plans, directs, and monitors project(s) to ensure work scope, schedule, and budget are maintained
• Responsible for the project level profit and loss
• Defines, generates, and reviews project management related material
• Ensures that all required resources such as engineering, manpower, production, and facilities are available for the program
• Works closely with the assigned project staff to ensure adequate direction is provided regarding budgeting and execution of program
• Works closely with the assigned project staff to ensure all program deliverables are met satisfactorily
• Works closely with VTS management to ensure that all program risks and issues are identified early and proactively elevated and properly acted upon
• Serves as primary customer contact for project information
• Pursues follow-on and new business opportunities directly with customers
• Ensure adherence to all internal Program Management processes
• Participate in customer meetings, peer reviews, and problem-solving meetings
• Input into creation of proposals for follow-on work
• Other related duties as assigned

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