Senior Program Manager, Marketing PMO

Zillow

Senior Program Manager driving project intake and prioritization in marketing PMO. Enhancing processes with AI for efficiency in cross-functional environments.

Posted 6/12/2026full-timeRemote • California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Ohio, Rhode Island, Vermont, Virginia, Washington • 🇺🇸 United StatesSenior💰 $109,000 - $174,000 per yearWebsite

About the role

Key responsibilities & impact

Own and continuously evolve the PMO’s central project intake processes, managing numerous incoming workflows from business and marketing teams and ensuring each is routed and scoped with clarity
Drive prioritization and trade-off discussions across competing initiatives, balancing senior leadership vision with working-level constraints and execution-team capacity
Identify and implement AI-driven solutions across the work the PMO touches — brief writing and review, project roadmapping, prioritization, status tracking, and hand-offs
Lead change management and communications as the marketing organization adopts new AI-enabled processes, tools, and ways of working — driving adoption, not just rollout
Anticipate cross-functional dependencies and provide clear status of initiatives from working groups up to senior leadership, ensuring on-time, on-scope delivery
Establish and track program KPIs, milestones, and success metrics, including two-sided SLAs between strategy and execution teams, with clear and actionable reporting to leadership
Contribute to the Project Management Center of Excellence and lead retrospectives — building the playbooks, best practices, and improvements that keep our “Always On” model connected to annual planning and increase overall marketing efficiency

Requirements

What you’ll need

7+ years of Program and Project Management experience, including a background in program management within a marketing organization and a track record delivering for large, cross-functional teams
A holistic, ownership-minded thinker who takes an idea or process and iterates and evolves it over time rather than simply maintaining it
Decisive yet nuanced in prioritization and trade-off calls, comfortable making and defending decisions amid ambiguity
Demonstrates AI-first thinking, with demonstrable success adopting AI-driven solutions to automate or streamline processes and workflows
Thrives in a fast-paced, highly-matrixed environment, bringing structure to ambiguous problems in a complex organization
An excellent communicator and facilitator who synthesizes complex information into clear narratives, with proven strength in organizational change management
Expert proficiency with project management, workflow, and collaboration tools (e.g., Jira, Confluence, G Suite)

Benefits

Comp & perks

competitive base salary
equity awards based on factors such as experience, performance and location

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Program ManagementProject ManagementAI-driven solutionsChange ManagementKPI trackingStatus trackingWorkflow managementCollaboration tools

Soft Skills

Ownership-minded thinkingDecisivenessPrioritizationCommunicationFacilitationSynthesis of complex informationAdaptabilityProblem-solving