Program Manager

• Drive program and engagement progress across multiple client engagements with multiple capabilities, practices, communities, stakeholders and levels of oversight with assurance on maintaining progress, timeliness, and effective resource utilization rates on a weekly basis.
• Develop strategic program management delivery plans, detailed schedules, program deliverable controls, cost forecasting, risk management, issues forecast and resolution planning, resource burn-rate analysis, forecasting, and reporting, and daily task management.
• Partner with Operations teams to develop and communicate service delivery strategies across multiple internal practices and departments.
• Accountable for the progress of the overall engagement and all related projects that may comprise the program or solutions.
• Accountable for driving timelines by creating and maintaining schedules (including key deliverables, milestones, and dependencies), understanding the deliverables and the progress toward each milestone, identifying, and managing issues, risks, and other potential delays ahead of time, and identifying and driving resolution of all engagement related risks and issues.
• Demonstrate expert-level of knowledge of Program Management best practices, process and supporting systems to drive client outcomes.
• Identify, forecast, manage, control, and communicate risk management plans, issues, and impacts across multiple levels of leadership, operations and client.
• Ensure a common understanding by setting expectations in accordance with the Program Delivery Plan, to align the stakeholders and ensure the customers goals and expectations are achieved.
• Assist in the development of Program Management business delivery strategies, program health analysis & internal reporting.
• Lead the composition of program delivery schedules, resource models and granular execution plans
• Take proactive steps to protect Optiv’s best interests while simultaneously balancing the Customer expectations and scope of work.
• Be able to perform work as an individual contributor while collaborating with multiple internal functions to best manage program delivery strategies from initial planning and on-boarding through ramp-down and closure.
• Communicate client concerns, questions and conflicts to internal stakeholders and take the necessary actions to resolve and/or troubleshoot challenges in a strategic manner.
• Assign tasks to program team members and ensure timely completion or adequate escalation.
• Generate and distribute program reports and lead program meetings to disseminate the appropriate information to the program team and stakeholders.
• Proactively monitor and report on engagement budget, margin and engagement resource variance to plan
• Works closely with the sales and account teams, demand and solution teams to scope program solution design, tools and reporting
• Analyze, report, and disseminate program status reports to Practice Leadership.
• Provide support across the AFC portfolio to address at risk engagements and escalations where necessary.
• Maintain awareness of emerging technologies and applicable program management techniques and tools
• Manage multiple multi-year engagements
• May lead or contribute to efforts in the development of business unit reporting, department or operational standards and framework procedures, financial analysis, communication, and/or strategic planning activities.
• Assist in documenting case studies, requirements documents, procedures and lessons learned
• Performs other duties as assigned.

• Help implement operational strategies and standardization across QTS
• Support college recruiting, internships and TA Technologies
• Partner with support teams to ensure legal compliance
• Manage recruitment related technologies and reporting
• Partner with technology teams in identifying system challenges/fixes and testing

Partner, Talent Acquisition – Program Management

• Provides management oversight to the Crisis Response Center operations.
• Ensures tele-video assessments are done timely and accurately to ensure individuals are evaluated as quickly as possible, while simultaneously, ensuring the quality of services is in the best interest of the person served.
• Ensures Crisis Support Specialists and Crisis Clinicians duties are performed, and contract requirements are met for the Crisis Response Center, including tele-video screening and crisis intervention support.
• Conducts scheduled and consistent supervision, to licensed and unlicensed staff, to assure adherence to established principles and standards of credentialing boards.
• Accessible during scheduled shifts and on call to ensure 24/7 access to supervision for staff is available.
• Ensures all procedures and protocols are followed on every phone queue, including the 988 Suicide and Crisis Lifeline.
• Ensures timely and adequate follow up to all quality-of-care concerns.
• Ensures the maintenance of call quality and adherence to company guidelines and practices, by performing reviews on calls and screens handled by staff.
• Promotes a positive image of HealthSource by initiating, developing and sustaining effective business relationships in the communities served by HealthSource.
• Adapts to changing work priorities and a fast-paced environment while maintaining a professional and positive attitude.
• Provide education, supportive counseling, problem solving, role modeling, referral, advocacy, crisis intervention, and other information as needed.
• Participates in the hiring, training, and evaluation of those supervised.
• Actively engages in the quality initiatives undertaken by HealthSource and influences programs within the division or company that refine systems and processes and improve overall performance that are data driven.
• Manages shift coverage with other managers to ensure 24/7 support of Crisis Response Center, per contractual obligations.
• Provides crisis call and screen coverage as necessary to ensure minimal disruption in business operations.
• Leads with and promotes HealthSource values.
• Supports staff engagement and retention.
• Performs all other duties as assigned.

Crisis Communication Program Manager

• Lead end-to-end project management for operational initiatives from intake through execution and delivery
• Coordinate across Operations, Product, Technology, Network, Finance and external stakeholders to align on scope, timelines, and deliverables
• Develop and maintain project plans, trackers, and timelines to manage milestones, dependencies, and ownership
• Drive accountability across teams to ensure work progresses as expected and deadlines are met
• Take point on managing initiatives driven by external partners and key clients, ensuring alignment across internal teams
• Proactively identify risks, gaps, and impacts to operations and drive resolution
• Act as the central coordination point across operations functions to ensure work is aligned and sequenced effectively
• Analyze operational data, project performance metrics, and trends to identify risks, gaps, and improvement opportunities
• Provide clear and consistent updates on project status, risks, and progress to leadership

Program Manager, Operations

• Develop integration strategy and execution plan for the FTI Productivity Advantage Program
• Lead and manage transformation initiatives, ensuring alignment with the VP of Operations
• Drive efficiencies by optimizing people, processes, and profitability through KPIs and Lean Construction practices
• Provide clear direction, feedback, and accountability across cross-functional teams
• Directs the initiation, coordination, and tracking of projects for assignment across the team
• Champion company culture and productivity initiatives, ensuring compliance with operational standards
• Collaborate on developing dashboards to track performance metrics and promote a high-performance culture

Productivity Program Operations Director

• Drive operational efficiencies, provide leadership and collaboration across teams, and oversee key strategic initiatives
• Develop integration strategy and execution plan for the FTI Productivity Advantage Program
• Lead transformation initiatives and ensure alignment with the VP of Operations
• Drive efficiencies by optimizing people, processes, and profitability through KPIs and Lean Construction practices
• Foster collaboration across teams and integrate them into productivity strategies
• Direct the initiation, coordination, and tracking of projects across the team
• Champion company culture and productivity initiatives, ensuring compliance with operational standards

• Develop and manage end-to-end program and project plans, including timelines, milestones, and budget tracking
• Lead ERP and enterprise application programs, ensuring alignment to business value and strategic roadmap delivery
• Identify risks and dependencies, and implement mitigation strategies to keep delivery on track
• Manage resource allocation across internal teams and third-party vendors, resolving conflicts as needed
• Partner with stakeholders across IT, Finance, and corporate functions to align on priorities and business outcomes
• Support portfolio planning, prioritization, and continuous improvement initiatives across the PMO

Senior Program Manager

• The OEM Services Program Manager is responsible for aligning digital marketing and retailing strategies for large, complex OEM clients with Dealer.com and Cox Automotive solutions.
• This role ensures delivery against OEM and intermediary agreements through strong relationship management, strategic thinking, and effective cross-functional coordination.
• The position partners closely with sales, account leadership, and performance teams to drive client retention, program growth, and overall program success.
• Establish and maintain program-level relationships with OEM clients to ensure they receive maximum value from their partnership with Dealer.com and Cox Automotive.
• Partner with OEM clients to understand annual marketing strategies and align them to available products, services, and technical solutions, including custom product needs and budget considerations.
• Collaborate across internal teams including sales, performance management, contracts, billing, and support to execute program initiatives and ensure a consistent client experience.
• Monitor program performance and financial health, identifying risks and opportunities, and partnering with internal teams to drive retention and revenue growth.
• Develop strategic initiatives that enable sales and performance teams to execute against program goals.
• Support development, delivery, and execution of OEM partner agreements in collaboration with the CAI OEM Account Sales Team.
• Deliver monthly service reviews to OEM partners, summarizing performance, customer service metrics, product updates, and KPI and SLA progress.
• Provide regular updates to internal leadership, including program wins, challenges, risks, and growth opportunities.
• Lead quarterly business reviews with OEM partners, aligning program performance to strategic goals and sharing product roadmap updates.

OEM Services Program Manager

• Manage an active pipeline of custom program opportunities to meet annual sales goals.
• Collaborate with the Institutional Relations team to generate new program leads and secure new institutional partnerships.
• Build relationships with partners by understanding their needs and objectives and delivering strong customer service.
• Collaborate with international teams to draft program budgets, create program proposals, and write contracts.
• Manage the pre-departure planning and preparation process with partners and CIEE staff.
• Engage in CIEE and industry conferences and events to sell and promote CIEE’s Custom Programs.
• Assist with special projects and other tasks as necessary to ensure smooth operation of Custom Programs.

Program Manager – Custom Program

Program Manager, Custom Program

• Oversee Immigration Program
• Identify, triage, and resolve related risks, presenting risks and solutions to key stakeholders throughout the company
• Coordinate with outside counsel, federal agencies, and state agencies for timely and correct filing of immigrant and nonimmigrant visa petitions
• Manage the relationship with hiring managers; foreign national employees, outside legal counsel, and federal agencies
• Federal regulation compliance training, advising and implementation
• Managing and processing the timely and accurate filing of a high volume of U.S. immigration applications and/or petitions
• Assess internal need for immigration-related policy and balance corporate immigration policy with corporate legal liability
• Communicate policies to hiring managers and foreign nationals and oversee compliance with corporate immigration policy
• Interacting directly with government agencies such as the Department of Homeland Security, Department of Labor, and/or the Department of State
• Performing legal research
• Maintain Public Access Files
• Utilizing interactive databases as well as MS Office Suite, including Outlook scheduling and e-mail systems, to closely monitor foreign national employees’ cases to ensure that they maintain lawful work status
• Coordinating and conducting training sessions for HR, peers, managers, and foreign nationals on immigration areas of interest
• Developing, monitoring, and advising about immigration-related policy and practices

Program Manager – Immigration

• Develop agency-specific adoption plans accounting for procurement, security, staffing, and change-management constraints
• Identify and enable AI use cases for government workflows, supporting responsible adoption of aiR capabilities
• Build repeatable workflows across litigation support, public records, investigations, compliance review, and law department modernization
• Support Sales and Customer Success through discovery sessions, workshops, pilots, and expansion conversations
• Represent Relativity as a subject-matter expert at government forums, industry events, and customer briefings
• Translate voice-of-customer insights into product feedback for Product, Engineering, AI, Security, and GRC teams
• Build relationships with state attorneys general, city and county legal departments, inspectors general, public records teams, and legal service provider partners

Program Manager – Public Sector, State & Local

• Provides project management leadership for moderately complex, cross‑functional initiatives within a diverse customer and stakeholder base
• Partners closely with both customers and internal teams to define project needs, develop structured project plans, and drive successful execution from initiation through close‑out
• Ensures consistent application of project management methodologies, tools, and best practices while identifying opportunities for continuous improvement
• Collaborates with customer stakeholders to understand key business challenges, operational needs, and process issues
• Identifies where and how organizational capabilities and solutions can address customer requirements and deliver value
• Works with internal functional teams to define detailed project scope, objectives, deliverables, and success measures based on client expectations
• Creates and maintains comprehensive project plans covering schedule, tasks, resources, risks, and dependencies
• Supports end‑to‑end project execution, including requirements gathering and documentation, project charter creation, scope definition and validation, detailed project planning and timeline management, change control processes, risk and issue identification, tracking, and mitigation, project close‑out activities and lessons learned, status reporting and communication across stakeholders

Senior Customer Project/Program Manager

• Develop understanding of the business environment and use that understanding to make informed decisions and drive results
• Define program goals and objectives for LADOTD modernization
• Develop project plans and schedules, including resource allocation, timelines, and budgets
• Lead cross-functional teams to deliver programs and projects on time and within budget
• Manage risks and communicate project status
• Ensure compliance with LADOTD and State standards
• Provide day-to-day support for ongoing processes
• Conduct ongoing evaluation and improvements for processes, providing data analysis support for the agency’s workload demands
• Manage risks and issues, and implement mitigation strategies as needed
• Communicate project status and progress to stakeholders, including senior management
• Collaborate with stakeholders and teams to ensure program and project goals are met
• Ensure compliance with program management processes and standards
• Provide ongoing evaluation and improvements for program management processes and practices

Application Program Manager

• Lives by and supports the Tanaq Core Values of Purpose-driven environmental work, Safety, Engaging Culture, Trust and Respect, Transparency, and Agility.
• Responsible for successful oversight of all elements of multiple contract scopes of work (SOWs), including development of and adherence to project schedules and budgets.
• Supervises a team of TEL project managers and technical staff to develop technical approaches and cost proposals in response to client requests for proposals (RFPs), supports management team throughout negotiations of new contracts and/or task orders, and leads teams of project professionals, technicians, and support staff throughout the execution of contracts.
• Serves as the primary point of contact (POC) for assigned government client(s) and ensures all client expectations are met or exceeded.
• Identifies work requests or requirements that are outside the contract, and immediately communicates out-of-scope items to the client and to the General Manager.
• Coordinates with corporate and project-level safety and quality management staff to ensure all contracts are conducted in accordance with applicable safety and quality standards.
• Identifies safety and quality issues regarding contract execution and, when necessary, develops and implements corrective actions.
• Conduct monthly program/project budget reviews to monitor financial health, verify expenditures, perform what-if analysis, and ensure company-wide financial goals are met.
• Reports directly to the general manager and assists in developing budgets, strategic goals, and long-term growth strategies.

Environmental Program Manager – HTRW

• Works across Scrum Teams to identify and help prioritize formative and summative research opportunities and coordinates with internal stakeholders and external vendors to plan and enable research.
• Supports formation and maintenance of a continuous voice of customer and lean testing approach, including recruiting of research pool participants, and creates and maintains a view of results from research for team members and leaders.
• Collaborates with product, technology and business teams to inform intuitive and engaging customer experiences by planning and conducting research together.
• Champions design of experience enhancements informed using research data from across effective samples of patients and providers and participates in end-to-end product design by helping designers and other team members understand and apply research insights.
• Practices and defines formative and summative research methodologies, creating reusable, teachable frameworks and continuously teaching and mentoring designers and other stakeholders to multiply Banner’s ability to inform design with data.
• Supports clear rationale for research and truly meaningful new qualitative and quantitative insights into behaviors, needs and motivations, distilling findings into clearly articulated and actionable insights to influence the direction of research and continuous product design and definition.
• Advocates for the people Banner serves through human-centered design methodologies, leading and contributing along the double diamond process, informing framing of problems, ideation and definition of design intent that serves patient and provider needs and meets business objectives.
• Co-facilitates and contributes to Design Sprints to rapidly move from discovered needs to tested concepts and participates in Minimum Lovable Product, Lean Business Canvas and other processes to inform decisions with outcome-driven research insights, such as patients’ top Jobs to Be Done and Journey analysis.
• Coordinates selection of subscriptions and manage vendor relationships and contracts to ensure team members have tools needed to engage in research.

Senior Digital Product Design Research Program Manager

• Manage framework for multiple related projects submission, review, vetting with key functional stakeholders
• Partner with senior leadership representatives to review and confirm strategic and financial alignment
• Direct and manage project managers and others within a program
• Assure appropriate communication and coordination with business sponsors, program or project owners and project team members
• Organize and lead quarterly ad-hoc sessions to provide program and project information to the Steering Committee
• Responsible for charters, schedules, and business cases
• Provide guidance and expertise in issue management and resolution
• Partner with cross-functional teams to align on processes, budgets, and other data
• Identify and implement process improvement needs

• Own and build the full RFP lifecycle from intake through submission, ensuring accuracy, compliance, and on-time delivery.
• Implement and leverage an RFP management system to manage content, coordinate contributors, and maintain version control.
• Write, edit, and assemble clear, concise, customer-ready proposal responses aligned with brand voice and go-to-market messaging.
• Synthesize technical, legal, security, and commercial inputs into cohesive, well-structured and persuasive answers.
• Drive cross-functional collaboration by setting timelines, defining ownership, and keeping stakeholders aligned throughout the process.
• Develop, maintain, and continuously improve proposal content libraries, templates, and standardized responses.
• Perform rigorous quality reviews to ensure submissions are complete, consistent, and error-free.

RFP Program Manager

• Create and manage the master class schedule across all client locations
• Assign trainers to classes and arrange for qualified substitutes as needed to prevent disruptions
• Ensure all trainers are properly certified and compliant with Live 2 B Healthy standards
• Conduct regular site visits, class observations, and provide ongoing feedback and support
• Help recruit, interview, and onboard new trainers
• Coordinate initial training and ensure all new hires are fully prepared to lead classes independently
• Serve as the primary point of contact for communities regarding class times, schedule changes, and trainer assignments
• Monitor and support trainer performance, identify areas for improvement, and facilitate continuing education opportunities
• Serve as a backup instructor and fill in for classes when needed to maintain continuity of service

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Program Manager, Custom Program

Program Manager – Immigration

Program Manager – Public Sector, State & Local

Senior Customer Project/Program Manager

Application Program Manager

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Program Manager

RFP Program Manager

Fitness Program Manager