Operations

• Ensure all contributions, grants, and money movement transactions are accounted for and accurately recorded
• Lead a team of at least 8 associates in Texas or Salt Lake City
• Design and generate reports to measure and communicate the team’s progress against KPIs/metrics
• Serve as the initial point of escalation for service issues
• Continually evaluate work distribution and performance
• Deliver complex analysis and advice to senior management
• Lead quality and timely work to meet donor and non-profit organization needs

Senior Operations Manager

• Develop and implement operational strategies and programs to support Jabil's growth objectives within the US market
• Lead cross-functional teams in identifying, analyzing, and resolving complex operational challenges
• Drive continuous improvement initiatives using Lean, Six Sigma, and other methodologies
• Collaborate with business development, sales, and site leadership to translate growth opportunities into actionable operational plans
• Manage project portfolios, including scope definition, resource allocation, timeline management, and budget control
• Conduct thorough operational assessments and audits to identify areas for improvement
• Develop and deliver training programs for operational teams on new processes, tools, and best practices
• Monitor key performance indicators (KPIs) and report on the effectiveness of operational development initiatives
• Act as a subject matter expert in manufacturing operations, supply chain, and logistics
• Foster a culture of operational excellence and continuous improvement throughout the US organization

Operations Development Manager II – US Growth

• Build and run the operating model for the Alliances organization, creating the planning, governance, and execution cadence that connects Product, GTM, and alliance priorities into one integrated partner plan
• Establish program management rigor across alliance initiatives, including goals, milestones, dependencies, decision points, risk tracking, and executive readouts
• Own the business rhythm for alliances, including integrated planning cycles, QBRs, status reviews, governance forums, and leadership communications
• Create and maintain a single source of truth for alliance initiatives, readiness, execution status, pipeline visibility, and business outcomes
• Partner with Alliance leaders to translate strategic priorities into scalable programs, measurable workstreams, and repeatable execution models
• Drive co-sell and pipeline operating discipline, including initiative tracking, inspection cadence, funnel visibility, and performance reporting in partnership with Sales and GTM stakeholders
• Coordinate cross functional readiness for alliance launches, integrations, field activation, and strategic programs
• Define what production ready means across alliance initiatives, ensuring teams are aligned on requirements, handoffs, launch criteria, and dependencies
• Standardize templates, workflows, governance processes, and reporting frameworks that improve scalability and consistency across alliance motions
• Track and communicate impact across product, GTM, and operating dimensions, helping leadership understand priorities, progress, blockers, and outcomes
• Surface risks early, drive follow through across stakeholders, and help teams resolve execution gaps before they slow customer or partner impact.

Alliances Programs & Operations Manager

• Responsible for all aspects of the donor center when the Center Manager is not present.
• Collaborates with Training and Quality staff to ensure that training and quality goals are met.
• Coaches and leads through effective feedback to employees through the Operations Supervisor(s).
• Monitor and evaluate operations.
• Works with the Center Manager to develop action plans to maximize center efficiency and supervises the implementation of improvements.
• Makes critical decisions for the modifications of action plans.
• Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
• Partners with the Center Manager in budget preparation and oversees facility to achieve production targets and quality goals at the agreed-upon cost structure.
• Actively delegates, monitors, and holds responsible the operations supervisors for their performance.

Operations Manager – Plasma Center

• Lead and manage IT operations including the design and implementation of infrastructure, network, cloud services, data centers, service desk, and end-user support.
• Collaborate with the CTO to develop and implement IT operational strategies and roadmaps, aligning them with the overall technical and business objectives.
• Oversee the performance, availability, and scalability of enterprise systems and networks.
• Develop and implement IT operational policies, procedures, and best practices to ensure high availability and efficiency.
• Manage and mentor a team of IT professionals, including resources within sys ops, dev ops, networking, and corporate IT, fostering a high-performing and collaborative environment.
• Manage the relationships, service level agreements (SLAs), and contracts for IT vendors and service providers.
• Develop and manage IT operations budgets, ensuring cost-effectiveness, cost controls, and efficient resource allocation.
• Identify and implement process improvements and automation opportunities to enhance efficiency and reduce costs.
• Lead incident response, disaster recovery, and business continuity planning and execution.
• Drive innovation in IT operations, exploring new technologies and solutions to support business growth.

Director of IT Operations

• managing numerous occupational health clinics on construction sites in the Mountain, West and Pacific regions
• responsible for managing local and corporate client relationships
• managing local and corporate client relationships including: developing a professional and personal relationship that engenders trust and respect, promoting Medcor, Inc.’s ethics and values
• supervision and leadership within a team environment of all full-time, part-time and contract clinic staff at multiple clinic sites
• monitoring budgets and partnering with leadership to control expenses effectively
• supporting the protocol-based mission of the clinics and contributing to the overall strategy of the Division and clients
• significant travel required (up to 75%) across the United States
• responsible for budget management at assigned clinics, including: maximizing revenue generation; controlling expenses; maximizing cash flow and volume; managing site budget setting process
• accountable for assuring standard operating procedures are in place and utilized in clinics
• developing relationships with client executives, supervising physicians and other local health care providers as needed
• work effectively and relate well with others including supervisors, colleagues, and individuals inside and outside the company

Operations Manager – Construction

• Responsible for managing local and corporate client relationships including: Developing a professional and personal relationship that engenders trust and respect
• Promoting Medcor, Inc.s ethics and values
• Understanding the organizational environment of the clinics
• Responsible for the management and leadership of staff at clinic sites including: Supervision of staff which involves direct and indirect responsibilities for interviewing, selection, training, motivating, wage and salary administration, documented & timely feedback, performance appraisal, developing goals, and developing procedures to ensure achievement of goals
• Assisting with problem solving at sites and the proper use of electronic medical records by staff
• Responsible for budget management at assigned clinics, including: Maximizing revenue generation; controlling expenses
• Maximizing cash flow and volume, and managing site budget setting process
• Monitors performance and acts to ensure financial targets and objectives are met
• Assures accurate monthly financial billing and contract rate compliance in such billings
• Accountable for assuring standard operating procedures are in place and utilized in clinics in addition to growth in clinic volumes and services
• Develops relationships with client executives, supervising physicians and other local health care providers as needed
• Works closely with Medcor corporate office to share information and improve the quality of our clinic services and solve problems in the field
• Responsible for sites including: Coordination with corporate, training needs, local client relations
• Coordination with Medcor and client IT staff for computer requirements and needs
• Coordination with Medcor HR for staffing needs
• Coordination with Medcor accounting to confirm accounting procedures
• Insure medical and office supplies are in place
• Support training via Medcor training department and other development of staff as needed
• Institutes and participates in regular staff meetings and operations management team meetings
• Work effectively and relates well with others including supervisors, colleagues, and individuals inside and outside the company

Manager, Operations – Construction

• Lead Cloud Financial Strategy & Governance
• Drive FinOps practices across AWS and Azure using the FinOps Foundation Framework domains
• Establish and maintain cost allocation models, tagging standards, and governance frameworks
• Develop and enforce cloud financial policies, standards, and operational best practices
• Partner with leadership to support cloud cost reduction initiatives and long-term infrastructure efficiency goals
• Drive Cost Visibility & Financial Insights
• Own and manage CloudZero configuration, including taxonomy, tagging governance, and cost allocation rules
• Deliver actionable reporting and analysis for Engineering, Product, Finance, and leadership stakeholders
• Maintain visibility across AWS, Azure, Datadog, Elastic, and related platforms
• Advance cost intelligence initiatives, including unit economics and cost-per-customer analysis
• Optimize Cloud & SaaS Spend
• Identify and drive optimization opportunities across Reserved Instances, Savings Plans, rightsizing, storage optimization, and SaaS licensing
• Develop and maintain utilization and cost-per-unit reporting across key infrastructure and vendor platforms
• Partner with Engineering teams to improve cost-aware architecture and operational decision-making
• Track optimization initiatives through measurable outcomes and ongoing KPI reporting
• Build & Scale the FinOps Practice
• Embed FinOps processes into budgeting, forecasting, operational reviews, and engineering workflows
• Coach Engineering and CloudOps teams on cost accountability and sustainable financial operations
• Automate repeatable governance and reporting workflows using SQL, Python, and infrastructure tooling
• Drive adoption of emerging FinOps standards
• Support Emerging AI & Platform Cost Management

Staff FinOps Engineer

• Partnering across all operational areas to drive optimal performance by monitoring key metrics
• Facilitating a central operating rhythm and ensuring coordination across multiple teams within a diverse client portfolio
• Leveraging revenue cycle expertise to identify opportunities to reduce defects and improve process outcomes
• Developing meeting content and facilitating meetings
• Action item tracking and partnership with global teams
• Building and participating in the operational rhythm of the business including appropriate communication, insight and incident management
• Collaborating with onshore and global leaders to optimize efficiencies around revenue cycle operations adhering to compliance requirements

Senior Operations Lead, Performance Management

• Support and maintain recruiting workflows and operational processes within Greenhouse ATS
• Manage requisition structure, opening setup, pipeline integrity, and workflow hygiene across Talent Acquisition
• Partner with TA leadership to improve recruiting operations, candidate movement workflows, and pipeline health visibility
• Help identify, troubleshoot, and resolve workflow gaps, operational bottlenecks, and reporting inconsistencies
• Build, maintain, and validate TA dashboards, reports, and operational metrics
• Support recruiter attribution tracking, SLA reporting, pipeline health reporting, and recruiting analytics
• Audit recruiting data to ensure reporting accuracy and operational integrity across systems
• Help maintain alignment across Greenhouse, Jira, and TA reporting workflows
• Create and maintain SOPs, workflow documentation, operational guidance, and reporting standards
• Support operational audits and recruiting process governance initiatives
• Monitor recruiting operational health and proactively identify opportunities for process improvement
• Partner closely with Talent Acquisition, Staffing, People Operations, and Hiring Teams to support operational consistency
• Assist with operational rollout of new recruiting workflows, reporting structures, and process improvements
• Support change management and operational scaling efforts as TA continues to evolve

TA Operations and Systems Specialist

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Central Operations – Process Optimization

• Function as an effective resource to executives, management teams, and our board of directors
• Advise and partner with senior management and the C-suite to develop and implement growth strategies for each product line
• Direct the strategic and business planning for enterprise initiatives, product business line strategies, and operational improvements for the company
• Develop perspectives on market conditions, competition, opportunities, and strategic relationships to be considered for each product line
• Create actionable insights and implement strategies to help grow and support the business
• Own and manage key operational metrics and KPIs for the business units and company
• Create scalable internal processes and systems that connect and support company operational improvement across Finance, Customer Success, and Go-to-Market (GTM)
• Communicate analyses and recommendations to key leaders across the organization

Strategy & Operations Associate – Senior Associate

• Leverage AI tools and build AI solutions to accelerate the development of internal automation and tooling
• Design, build, and maintain CI/CD pipelines to ensure fast, reliable, and secure software delivery
• Automate repetitive engineering and operational workflows to eliminate manual overhead and reduce human error across teams
• Build and maintain internal tooling and scripts that improve productivity for developers and internal stakeholders.
• Monitor system health using New Relic and Sentry, investigate incidents, and implement lasting fixes.
• Set up and refine alerting, dashboards, and logging to give teams proactive visibility into system behavior.
• Act as a tier 2 escalation point for Customer Success, diagnosing and resolving complex technical issues
• Collaborate with Product and Engineering teams to surface recurring issues and drive systemic improvements.

Operational Excellence Engineer

• Lead the strategy, execution, and continuous evolution of DSV’s North American Contract Logistics (HT2), high velocity launch offering.
• Deliver rapidly deployable, scalable launch solutions, supporting new customer implementations, startup facilities, expansions, and major operational transformations across the network.
• Oversee both centralized project management functions and field-based launch execution teams, ensuring launches are operationally successful, financially sustainable, and aligned with customer expectations.
• Drive results across a highly matrixed environment involving operations, engineering, finance, IT, commercial teams, customers, and external partners.
• Build organizational capability in rapid launch execution, project governance, and startup stabilization.
• Design, implement, and continuously improve DSV’s high-velocity launch operating model for new customer implementations and facility startups.
• Develop scalable launch frameworks, playbooks, governance models, and standardized deployment methodologies in support of rapid deployments.
• Partner closely with commercial and solutions engineering teams during pre-sale and implementation phases to ensure operational readiness, financial planning, and execution alignment.
• Own launch-related financial performance and sustainability metrics, including EBIT performance, ROIC achievement, Startup expense forecasting & management, and Labor ramp efficiency.
• Ensure launches are delivered on-time, within budget, and aligned to operational KPIs and customer SLAs.

Director, High-Velocity Launch Operations

• Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs).
• Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts.
• Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience.
• Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support.
• Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles).
• Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes.

Technical User Operations Specialist

• Design and implement Nava’s enterprise knowledge framework from the ground up: taxonomy, metadata standards, content architecture, and tooling built for both human findability and AI readiness
• Assess, maintain, and re-structure Nava’s knowledge base into a scalable base across Nava’s internal systems (Confluence, GDrive, and integrated platforms), ensuring content is structured, deduplicated, and consistently organized
• Establish and own documentation standards company-wide: content templates, review cycles, ownership models, and quality criteria
• Improve discoverability through information architecture and enterprise search optimization, so the right knowledge surfaces at the right moment across tools and workflows
• Own the strategy for making Nava’s knowledge infrastructure AI-ready: ensure content is structured, tagged, and governed in a way that supports AI tools, intelligent search, and agentic workflows
• Lead integration between Nava’s knowledge systems (Confluence, GDrive, etc) and the platforms that enable automated and AI-assisted workflows; partner with Technology and Operations to define the framework for how content is consumed by AI systems
• Stay current on emerging AI and knowledge engineering capabilities; bring informed recommendations to leadership on where Nava can gain leverage as tooling evolves
• Define and enforce governance standards for the full content lifecycle, from creation and review through archival and retirement, ensuring accuracy, compliance, and version control at scale
• Partner with subject matter experts across functions to capture and convert tacit knowledge into structured, reusable content
• Build the measurement framework for knowledge management at Nava: define KPIs for content health, usage, search success, and time saved, and track attribution back to business impact
• Build proactive relationships with leaders across Delivery, People Operations, Finance, Growth, and Operations to surface knowledge gaps and align on priorities; develop training, templates, and playbooks that enable contributors across functions to create and maintain knowledge that meets Nava’s standards
• Opportunity to build a team as the function scales, based on business need

Manager, Central Operations – Knowledge Management

• Lead Cloud Financial Strategy & Governance
• Drive Cost Visibility & Financial Insights
• Optimize Cloud & SaaS Spend
• Build & Scale the FinOps Practice
• Support Emerging AI & Platform Cost Management

• Assist with the inspection of airfield to comply with Federal Aviation Regulations including 12 CFR Part 139
• Closely monitor all airfield areas
• Ensure safe and smooth flow of aircraft
• Complete all required paperwork, communication and training to maintain FAA airport certifications
• Respond to inquiries, requests, and complaints
• Ensure TSR 1542 compliance
• Strictly maintain authorized airfield access via ID/media monitoring
• Monitor, inspect, and routinely patrol all airport areas for safety concerns, operation and security issues, and compliance with federal, state and local law, rules, and regulations
• Ensure all airport electrical systems/equipment, radio equipment, landing direction indicators, air traffic control tower, access gates, parking toll booths, baggage belts, ticket counters, boarding gates, and all other airport-owned equipment is fully operational 24/7
• Perform other related duties as required

Airport Operations Specialist I-III

• Collaborate with cross-functional teams to establish and uphold office standards and guidelines that reflect a high-quality and consistent experience for prospects, customers, and teammates.
• Serve as the warm, welcoming connection at the front desk by greeting visitors, assisting with location logistics, and providing seamless support.
• Guide customers, guests, and candidates through check-in and deliver a professional handoff to appropriate team members.
• Partner with sales, customer success, and innovation teams to coordinate onsite customer and prospect meetings, innovation center sessions, customer training and other strategic engagements.
• Support campus recruiting on site and in operating center events.
• Assist with office space planning, moves, and modifications by aligning efforts with departmental needs and priorities.
• Maintain relationships with community partners and schedule teammates for events.
• Organize and support company-provided meals, and office events to support the needs of employees and organizational initiatives.
• Provide additional administrative support across departments, including calendar management and meeting coordination.
• Book travel for new hires and customers.
• Serve as the communication hub between departments, property management, and vendors to ensure policies and processes are seamless and consistent organization-wide.
• Handle incoming and outgoing mail, deliveries, and additional logistics with attention to detail and timeliness.
• Coordinate travel arrangements including large company events.
• Support cross-functional projects, enabling departments to focus on strategic objectives while you manage operational execution.
• Order supplies, stock supplies and manage inventory.
• Maintain office cleanliness and repairs.
• Publish and maintain global digital signage across operating centers.

Operations Specialist

• Oversee day-to-day NERC compliance execution for all AES Clean Energy Operational sites
• Act as an Operations Standard SME for NERC Compliance Standards like Facility Ratings, Protection and Control, Emergency Operations and Voltage regulation
• Partner with Operations, Maintenance, Engineering, Protection and Control, Asset Management and NERC Compliance Teams to translate NERC regulatory requirements into executable processes, technical controls, maintenance programs and audit ready evidence.
• Document and ensure rigorous adherence to all AES NERC Compliance procedures relevant NERC O&P standards (e.g. FAC, PRC, EOP, VAR standards) in the operation and maintenance of generation assets, as well as compliance with any applicable Federal Energy Regulatory Commission (FERC), regional entity (e.g., MRO, WECC, SERC) and ISO requirements
• Oversee the Milestones and Project Manage the Timelines for Execution of Ops Compliance standards
• Directly support the submission of data needed from AES Tools/SCADA to deliver to Regulatory Entities
• Validate the Execution of NERC Compliance standards impacting SCADA Alarm Standards and HMIs to meet NERC Guidance, Recommendations, and Standards.
• Manage Analyst for submission of NERC GADS data through OATI Portal
• Establish optimal mapping of PRC compliance requirements for PSMP sheets to SAP Maintenance Plans, FLOCs, and Equipment.
• Serve as SME in all NERC compliance audits, self-certifications, spot checks, and investigations, both internal and external.
• Collaborate with NERC Compliance team in the preparation and submission of comprehensive compliance evidence and documentation, including Reliability Standard Audit Worksheets (RSAWs), procedures, one-line diagrams, maintenance records, and operating logs.
• Ensure an organized evidence repository and robust record-keeping practices for all compliance obligations.
• Assess reliability risk associated with implementation of existing NERC Compliance Standard specific procedures and develop internal controls to mitigate reliability risks.

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