Head of Retail Stores – Operations

CSC Generation

Head of Retail Stores leading high-performing retail organization across Backcountry. Driving growth and operational excellence through a customer-obsessed culture and data-driven insights.

Posted 7/13/2026full-timeCottonwood Heights • Utah • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in multi-unit retail leadership, focusing on driving sales, profitability, and operational excellence while fostering a customer-obsessed culture. Proven ability to leverage AI and technology for data-driven decision-making and enhance both customer and employee experiences.

Highest-signal resume keywords

Multi-Unit Retail LeadershipP&L ManagementOperational ExcellenceCustomer-Obsessed CultureAI and Technology Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales GrowthBudgetingForecastingFleet ManagementOperational ExecutionOrganizational Change ManagementData-Driven InsightsTalent DevelopmentScalable Operating PracticesProfitability Management

Soft Skills

Exceptional CommunicationCollaborationCross-Functional LeadershipAccountabilityContinuous Improvement

Industry Keywords

Retail OperationsEquipment RentalCustomer ExperienceStrategic InitiativesTalent Retention

Tech Stack

Tools & technologies

SaltStack

About the role

Key responsibilities & impact

The Head of Stores is responsible for leading and growing a high-performing retail organization across Backcountry and Backcountry Outlet.
This executive will drive profitable growth by developing people, fostering a customer-obsessed culture, expanding rentals and services, and delivering operational excellence across an evolving store portfolio.
You will own a lot, move fast, and make decisions with full end-to-end responsibility.
Build capabilities, talent, and operating model needed to support growth while leveraging AI, technology, and data-driven insights to improve decision-making, simplify operations, and enhance the customer and employee experience.
Recruit, develop, and retain top talent while building a culture of accountability, collaboration, innovation, and continuous improvement.
Partner cross-functionally with Merchandising, Marketing, Finance, HR, Real Estate, and Operations to execute strategic initiatives and support business growth.

Requirements

What you’ll need

10+ years of progressive multi-unit retail leadership experience.
Proven success driving sales, profitability, operational excellence, and a customer-obsessed culture.
Demonstrated ability to develop high-performing leaders and scale a growing retail organization.
Strong financial acumen with experience managing P&L, budgeting, forecasting, and labor.
Experience leading equipment rental or service-based retail operations, including oversight of fleet management, operational execution, and profitability.
Experience leading organizational change and implementing scalable operating practices.
Proven ability to leverage AI, technology, and analytics to improve business performance, productivity, and decision-making.
Exceptional communication, collaboration, and cross-functional leadership skills.
Based in, or willing to relocate to, the Salt Lake City area, with the ability to travel frequently.

Benefits

Comp & perks

Paid time off policies
401(k) match
Medical/dental/vision and a variety of supplemental policies
Employee discounts across our portfolio of brands