CSC Generation

Account Executive

• Manage and grow relationships with vendors and customers, ensuring timely order processing, communication, and fulfillment accuracy.
• Track and follow up on open quotes, purchase orders, and sales opportunities to help drive revenue and maintain customer satisfaction.
• Coordinate with vendors on product availability, pricing updates, and shipping timelines to ensure a seamless customer experience.
• Prepare and send sales and performance reports to internal teams and vendor partners to highlight trends and opportunities.
• Support the sales and merchandising teams by keeping product listings, pricing, and promotional details up to date across systems.
• Partner cross-functionally with operations, finance, and customer service teams to troubleshoot issues and ensure smooth order flow.

IDS Sales Representative

Account Manager

• Generate revenue via email, phone calls, or in-person meetings
• Drive a potential prospect’s progression through each stage of the sales cycle, from lead development to close, by overcoming objections throughout the sales process
• Meet or exceed monthly and quarterly sales goals/expectations
• Participate in ongoing procedural and sales training sessions
• Work directly with Backcountry Vendors regarding inventory needs
• Accurately and diligently maintain track of all customers and prospects through CRM
• Exhibit behaviors consistent with Backcountry values

Group Sales Account Manager, Gearhead III

Business Analyst

• Develop and validate queries, detect data issues, and generate reports to support business teams.
• Provide financial data support, including invoice reconciliation and demand/shipping performance reporting.
• Build and maintain dashboards and reporting tools for real-time business performance monitoring.
• Conduct analyses to support marketing campaigns, customer behavior insights, and loyalty program evaluations.
• Collaborate with data engineering to enhance datasets, data pipelines, and system integrations.
• Design and automate reporting processes using Python, SQL, and BI tools.
• Address cross-functional data requests and deliver on special projects such as vendor performance, SKU analysis, and event sales reporting.
• Analyze and track email marketing performance and customer acquisition strategies.

Frontend Engineer

• Architect, design, and implement full-stack applications and services in TypeScript/JavaScript on AWS Serverless (Lambda, CloudFront, CodePipeline).
• Develop responsive, functional components in React for web applications.
• Publish and maintain APIs, SDKs, and CLIs for internal developer use across the organization.
• Partner with Product and Design teams to deliver new features and enhancements that improve both customer and business experiences.
• Participate in the full software development lifecycle – requirements gathering, design, development, testing, deployment, monitoring, and documentation.
• Advocate for solving real business problems in every story; prioritize simplicity, scalability, and maintainability in all solutions.
• Ensure reliability and performance through robust automated testing, monitoring, and alerting.
• Conduct code reviews, promote engineering best practices, and contribute to technical design discussions.
• Mentor junior engineers, provide architectural guidance, and occasionally lead small project teams.
• Stay up to date with industry trends, emerging tools, and modern practices, sharing knowledge to help elevate the team.

Senior Full Stack Engineer, Typescript

Manager

• Collaborates cross functionally to drive a key priority or initiative that impacts overall store operations nationwide.
• Ensures customer service standards are consistently met across the district.
• Creates an environment where employees are informed and capable by directing and following up on training initiatives for the district.
• Maintains an active performance development process. Provides coaching in the moment and performance feedback to managers using the appropriate levels of direction and support. Conducts formal performance reviews.
• Analyzes and measures district sales results and trends to achieve sales driving initiatives.

District Manager

Customer Support

• Handle inbound customer calls, providing assistance and information in a professional and courteous manner.
• Respond to inquiries about products, services, billing, and account issues.
• Ensure that a ticket is created for every customer interaction using the ticketing system, logging detailed notes and customer information.
• Diagnose and troubleshoot customer problems, escalating complex issues to higher support levels as necessary.
• Maintain and update customer records in the system after each interaction.
• Follow up with customers to provide status updates and confirm issue resolution.
• Adhere to company policies, procedures, and quality standards for call handling and ticket creation.
• Meet performance metrics such as but not limited to call handling time, first call resolution, pieces per hour, and customer satisfaction.
• Collaborate with other team members and departments to ensure seamless customer service delivery.
• Participate in ongoing training and development to stay updated on product knowledge and customer service techniques.

Bilingual Customer Service Representative – Seasonal

Product Manager

• Manage the full lifecycle of the MotoSport.com tech ecosystem including front-end site experience, merchandising tools, and core back-end integrations
• Build, maintain, and communicate a clear product roadmap aligned with company strategy
• Write detailed and technically sound product requirements documents (PRDs)
• Collaborate closely with engineering to evaluate tradeoffs, ensure feasibility, and simplify technical solutions
• Serve as the connective tissue between technical and non-technical teams
• Use data to rigorously evaluate opportunities, size business impact, and prioritize effectively
• Define success metrics for initiatives and track outcomes to drive accountability
• Identify and mitigate risks across systems and workflows
• Partner with merchandising, marketing, operations, and customer service to ensure tools and systems enable their success
• Lead cross-team alignment and manage competing priorities with flexibility and pragmatism
• Report into the VP of Product and UX

Executive Assistant

• Orchestrate priorities so the CEO’s time maps to the highest-leverage work.
• Build simple, durable systems that keep calendars, communications, and commitments aligned.
• Own internal and external coordination by maintaining a single source of truth with current notes, locked confirmations, and day-of plans.
• Surface decisions early, clear blockers, and drive follow-through across stakeholders.
• Apply AI to draft, summarize, schedule, and automate workflows to increase speed and quality.

Executive Assistant to the CEO

• Develop well-designed, testable, and scalable web applications using React, TypeScript, and modern frameworks.
• Explore and integrate AI tools to streamline development and improve user engagement.
• Work in an agile environment to deliver new features and optimize existing experiences at speed and scale.
• Participate in code reviews, provide feedback, and mentor junior engineers.
• Write and maintain unit tests and automated test suites to ensure code quality and reliability.
• Keep up with the latest trends in frontend engineering, design patterns, and AI-driven development.

Senior Front-End Engineer

• Support recruitment, training, and ongoing development of a high-performing culinary and retail team.
• Provide coaching and feedback to ensure outstanding customer experience and develop team members.
• Represent Sur La Table’s brand by creating memorable, educational experiences to inspire customer loyalty.
• Maintain product expertise through training and independent learning.
• Lead a customer-focused, Guest Obsessed culture and resolve customer concerns promptly.
• Partner with General/Store Manager to develop and implement merchandising, marketing, and engagement strategies to exceed sales goals.
• Analyze daily performance metrics, apply insights, and lead team follow-ups to drive results.
• Assist with daily store operations, inventory accuracy, shrink minimization, merchandising, store safety, and cleanliness.
• Maintain accuracy and integrity of associate records and adhere to wage and hour laws and SOPs.
• Perform physical tasks including retrieving merchandise, operating POS systems, and using ladders as needed.

Assistant Store Manager

• Support recruitment, training, and ongoing development of a high-performing retail and culinary team
• Provide coaching and feedback to ensure team members deliver outstanding customer experience
• Assist in development plans to support individual and team growth
• Represent Sur La Table’s brand and create memorable, educational experiences to inspire repeat visits
• Stay current on products and engage in available training
• Lead a customer-focused, Guest Obsessed culture and address customer concerns promptly
• Partner with the General/Store Manager to develop and implement merchandising, marketing, and customer engagement strategies
• Analyze daily performance metrics and apply insights to drive results
• Consistently meet or exceed monthly sales goals measured by KPIs (sales volume, AOV, conversion)
• Assist with daily store operations, ensure compliance with company policies and procedures
• Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising
• Ensure store safety and cleanliness and address maintenance needs
• Maintain accuracy and integrity of associate records (time and attendance, certifications, personal information)
• Adhere to wage and hour laws and record time worked according to policy
• Model and ensure Sur La Table policies and SOPs are communicated and followed
• Perform physical tasks: retrieve and replenish merchandise, operate ladders, lift up to 50 lbs, and operate POS/computer systems

Sales

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
• Maintain product expertise by engaging in available training and independently seeking additional resources
• Actively engage customers, identify their needs, recommend relevant products or experiences, and lead a customer-focused, Guest Obsessed culture
• Maximize selling opportunities by identifying customer needs and offering relevant solutions
• Promote add-on sales and support events that grow store traffic and customer engagement
• Consistently meet or exceed monthly sales goals measured by KPIs such as individual sales volume, average transaction value, and customer conversion rates
• Collaborate with team members to maintain a positive, inclusive, and high-performing store culture
• Support onboarding of new associates by sharing product knowledge and best practices
• Accurately and efficiently process transactions including sales, returns, and price checks using the POS system
• Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards
• Complete inventory transactions including receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests)
• Adhere to wage and hour laws and accurately record time worked according to SLT Policy
• Model and ensure Sur La Table policies and standard operating procedures (SOPs) are communicated and followed

Sales Associate

• Greet and assist customers with their purchases
• Provide product information, advice, and recommendations to customers
• Process sales transactions accurately and efficiently
• Maintain a clean and organized store environment
• Manage inventory levels and restock merchandise
• Participate in company-wide promotions and marketing campaigns
• Collaborate with the marketing and buying teams to ensure product offerings align with customer needs
• Continuously strive to improve customer satisfaction and exceed sales targets
• Develop and maintain knowledge of products, industry trends, and competitors
• Specialized knowledge in skiing, snowboarding, biking, climbing, fly fishing, or other outdoor sport preferred
• Outdoor industry and retail experience, nice to have

Retail Sales Associate

• Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.
• Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
• Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintain product expertise by staying current on products, engaging in training, and seeking additional resources.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture and addressing customer concerns.
• Develop and implement merchandising, marketing, and customer engagement strategies to exceed sales and financial goals.
• Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.
• Deliver culinary classes and customer experiences to drive engagement and sales; meet KPIs such as class sign-ups and retail sales.
• Oversee daily store operations, ensuring compliance with company policies and procedures.
• Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
• Ensure store safety and cleanliness and address maintenance needs promptly.
• Maintain accuracy and integrity of associates’ records including time and attendance and food safety certifications.
• Adhere to applicable wage and hour laws and accurately record time worked according to SLT Policy.
• Model and ensure Sur La Table policies and SOPs are communicated, maintained, and consistently followed.
• Operate computer, POS systems, merchandise scanners and other systems to accomplish work.

General Manager

• Analyze data models and deliver logical conclusions to support business decision-making
• Develop innovative solutions for operational and strategic changes within acquired companies
• Prepare materials that enable efficient executive decision-making
• Conduct due diligence, financial modeling, and valuation for potential acquisition opportunities
• Collaborate with cross-functional teams to identify areas for improvement and implement data-driven solutions
• Support the development and roll-out of next-generation financial management platforms
• Create detailed requirements and design documentation for various projects

Senior Business Analyst

Recruitment

• We are looking for a motivated and detail-oriented Junior Human Resources Recruiter to join our HR team.
• Support end-to-end recruitment process from sourcing and screening candidates to coordinating interviews and assisting with onboarding.
• Assist in posting job openings on various platforms (LinkedIn, Indeed, internal portals, etc.)
• Source and screen potential candidates through job boards, social media, and referrals
• Conduct initial phone screenings and schedule interviews
• Coordinate communication between candidates and hiring managers
• Support with reference checks and background verifications
• Maintain candidate databases and track recruitment metrics
• Participate in onboarding activities for new hires
• Provide administrative support to the HR team as needed

Bilingual Junior Human Resources Recruiter

Marketing

• We are looking for a creative and collaborative Marketing professional to support a wide range of marketing initiatives. This role will focus on assisting content production, community engagement, campaign execution, UGC and collaborator management, and retail store marketing support. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced environment where creativity meets execution.
• Key Responsibilities
• Support Content Production
• · Assist in the creation, editing, and distribution of marketing content across digital channels (blogs, social media, email, video, and more).
• · Partner with internal teams and external vendors to ensure timely production and delivery of assets.
• · Maintain content calendars, ensuring consistent messaging aligned with brand guidelines.
• · Develop rich, compelling, and educational content ideations for our social media channels including LinkedIn, Instagram, Pinterest, Facebook, TikTok and emerging platforms based on trending topics and analytic data
• •
• General Marketing Functions
• · Support day-to-day marketing operations including scheduling, reporting, and campaign coordination.
• · Assist with marketing collateral development, merchandising updates, and internal communications.
• · Contribute ideas to enhance brand storytelling and marketing effectiveness.
• SEO Discovery & Content Planning
• · Perform keyword research, competitive SEO analysis, and content gap analysis to inform editorial strategies.
• · Collaborate with content creators to ensure SEO best practices are integrated into planning and publishing.
• · Track organic performance metrics, identifying opportunities to improve rankings, traffic, and conversions.
• Community Engagement & Campaign Implementation
• · Evaluate, onboard, and manage campaigns for lifestyle influencers and curate meaningful content to drive brand awareness and engagement
• · Create and manage a social media rhythm of business throughout the year that is proactive, responsive, and aligned to our strategic communication goals
• · Manage community interactions across social media platforms, responding to comments, messages, and feedback in a timely manner.
• · Support the planning and execution of marketing campaigns that drive engagement, awareness, and sales.
• · Track and report on campaign performance metrics to identify successes and opportunities.
• UGC & Collaborator Management
• · Identify, engage, and nurture relationships with brand advocates, influencers, and content collaborators.
• · Curate and manage user-generated content (UGC) for brand channels, ensuring alignment with brand voice and standards.
• · Collaborate with external partners to co-create content and campaigns that expand reach and credibility.
• Retail Store Marketing
• · Coordinate marketing support for retail store initiatives, including in-store promotions, signage, and events.
• · Collaborate with retail teams to ensure alignment between online and offline brand experiences.
• · Track and evaluate store-level marketing activities to optimize effectiveness.
•
• Qualifications
• · Bachelor’s degree in Marketing, Communications, or related field.
• · 3-5 years of marketing experience, preferably with exposure to content creation, social media, or community management.
• · Strong organizational skills with the ability to manage multiple projects simultaneously.
• · Excellent communication skills, both written and verbal.
• · Confident and articulate creative problem solver.
• · Must be outgoing, positive, willing to contribute to a positive, team-oriented workplace.
• · Must have the ability to work independently, self-starter, and be exceedingly responsible
• · Ability to perform at high levels in a fast-paced ever-changing work environment.
• · Ability to anticipate work needs and follow through with minimal direction.
• · Proficiency in tools such as Canva, Adobe Creative Suite, Asana, Later, Pixlee, social media platforms, and project management systems.
• · Experience with retail or consumer-facing brands is a plus.
• · Must be able to safely lift, carry, move at least 40 lbs.
•
• Success in This Role Looks Like
• · Consistent production of high-quality marketing content that supports brand growth.
• · Increased engagement and positive interactions within brand communities.
• · Strong collaboration with influencers, partners, and retail teams that amplify brand presence.
• · Smooth execution of marketing campaigns that connect digital, community, and in-store experiences.
•

IDS Sales Representative

Group Sales Account Manager, Gearhead III

Business Analyst

Senior Full Stack Engineer, Typescript

District Manager

Bilingual Customer Service Representative – Seasonal

Product Manager

Executive Assistant to the CEO

Senior Front-End Engineer

Assistant Store Manager

Assistant Store Manager

Sales Associate

Retail Sales Associate

General Manager

Senior Business Analyst

Bilingual Junior Human Resources Recruiter

Integrated Marketing Specialist