Site Reliability Engineer

CSC Generation

Site Reliability Engineer ensuring reliability, performance, and scalability across Backcountry's multi-cloud platform. Collaborating with engineering teams to improve systems and support features.

Posted 7/21/2026full-timeRemote • 🇨🇷 Costa RicaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in service resiliency, performance tuning, and system design, with a strong focus on automation and observability in cloud environments. Proficient in leveraging AI-assisted engineering tools and managing containerized production services across multi-cloud platforms.

Highest-signal resume keywords

Kubernetes ManagementInfrastructure as Code (Terraform, AWS CDK, Ansible)Cloud Experience (Google Cloud Platform, AWS)Observability Tooling (Grafana, Prometheus, Loki)Scripting and Programming (Bash, Python, TypeScript)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Kubernetes ManagementInfrastructure as CodeCloud ExperienceScripting Languages (Bash, Python, TypeScript)Observability ToolingAI-Assisted Coding ToolsLinux ManagementInternet Application ProtocolsGitOpsDevOps Practices

Soft Skills

Advanced English Communication

Tools & Technologies

Claude CodeGitHub CopilotTerraformAWS CDKAnsibleGrafanaPrometheusLokiOpenSearchArgoCD

Industry Keywords

Site Reliability EngineeringService Level Indicators (SLIs)Service Level Objectives (SLOs)FinOpsMulti-Cloud Stack

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudDNSGoogle Cloud PlatformGrafanaJavaScriptKubernetesLinuxNode.jsPrometheusPythonTerraformTypeScript

About the role

Key responsibilities & impact

Work on service resiliency, performance tuning, and system design across Backcountry's platform
Drive resolution of critical incidents and ensure fixes are methodically implemented through postmortems
Leverage AI-assisted engineering tools (Claude Code, GitHub Copilot, MCP-based agents) to investigate, automate, and ship fixes across infrastructure and application repositories
Reduce toil by designing and implementing automation
Partner with other Site Reliability Engineers, developers, and architects to evaluate and implement best practices for current and future workloads
Monitor system health and capacity, taking proactive action to fix problems before they occur
Collaborate with engineering teams to build, deploy, and support features
Build and maintain observability (metrics, logs, traces, profiles) and SLI/SLO instrumentation for Backcountry services
Participate in FinOps initiatives across GCP and AWS, including capacity planning and committed-use discount strategy
Participate in the on-call support rotation within the SRE team

Requirements

What you’ll need

3+ years of experience supporting containerized production services, preferably running Kubernetes
3+ years of experience with Infrastructure as Code (Terraform, AWS CDK, Ansible, etc.)
3+ years of cloud experience operating in Google Cloud Platform and/or AWS (multi-cloud stack; Azure/Entra exposure is a plus)
Comfortable diagnosing issues and shipping bug fixes directly to application code (not just infrastructure) to keep services reliable and stable
Comfortable performing deep dives across both infrastructure and application/software git repositories to trace issues end-to-end
Proficient with AI-assisted coding tools (e.g., Claude Code, GitHub Copilot) and MCP-based agents, used to accelerate investigation, code review, and automation
Strong knowledge of scripting and programming languages (Bash, Python, and TypeScript/Node.js)
Experience managing Linux (any major distribution) in production environments
Excellent understanding of internet application protocols (DHCP, DNS, HTTPS, SSH, etc.)
Understanding of how DevOps (CI/CD) and SRE practices (SLOs, SLIs) apply to daily work
Hands-on experience with observability tooling (Grafana, Prometheus, Loki, OpenSearch, or equivalents) and SLI/SLO instrumentation
Experience with GitOps and Kubernetes packaging (ArgoCD, Helm, Kustomize)
Proactively track emerging technology trends and developments, evaluating which ones are worth bringing into engineering practice
Bachelor's degree in computer science or similar, or equivalent experience
Advanced-level English communication skills, both verbal and written.

Benefits

Comp & perks

Competitive Benefits: We offer an attractive benefits package including primarily remote work, private medical and life insurance, additional paid time off, monthly allowances and reimbursements, employee discounts, and opportunities for professional growth.