Operations

• Manage end-to-end digital solution processes, standardizing regional job tracking, mastering complex billing frameworks, and collaborating with global production teams to maximize processing efficiency
• Partner closely with internal execution teams, external clients, and executive leadership (up to VP level) to secure project resources, deliver comprehensive training programs, and resolve high-level portfolio risks
• Maintain strict compliance with organizational standards, Statement of Work (SOW) guidelines, and business continuity/disaster recovery plans across all local and remote operating environments
• Travel extensively to multiple sites to lead short-term project deployments and optimize workflows.

Operations Field Support Manager

• Supervises billing leadership and staff, including hiring, training new team members, performance evaluation, workload allocation, and professional development.
• Serves as the department’s subject matter expert on coding and billing processes.
• Serves as the subject matter expert for each project’s clearinghouse and advises best practices within the client’s clearinghouse.
• Responsible for reviewing improvements with clients pertaining to billing and DNFB recommendations.
• Responsible for reviewing, advising, and building clearinghouse edits and bridge routines to ensure industry standard clean claim rates.
• Ensure compliance with HIPAA, State, and Federal laws and guidelines among team members.
• Implement audit and productivity standards to uphold compliance across the billing teams.
• Ensure leadership teams are informed proactively pertaining to client billing issues and opportunities; attend client meetings as needed for explanations.
• Strive to meet or exceed all KPIs and goals.
• Coach and mentor supervisors when employees do not meet expectations.
• Design, implement, and maintain billing best practice workflows and policies.
• Foster teamwork and a positive working environment.
• Support supervisors with team member payroll accuracy and approvals as needed.
• Participate in client or internal meetings as requested.
• Complete all assigned projects promptly.
• Perform other related duties as needed.

Operations Manager – Billing

• The Payments Operations Specialist is responsible for the accurate and timely processing of incoming and outgoing payments across multiple channels.
• Support back-end operational functions including system configuration, data reporting, payment reconciliation and balancing, client billing, payment investigations, fraud monitoring, and OFAC screening and decisioning.
• Ensure transactions comply with internal policies and regulatory requirements while contributing to operational efficiency.
• Process daily payment transactions including ACH, wire transfers, foreign checks, positive pay/corporate share drafts, and other payments according to established procedures and SLAs.
• Monitor payment queues and escalate exceptions, failures, or suspicious activity to appropriate team.
• Respond to internal inquiries from support, accounting, compliance/risk, and account management regarding payment status and issues.
• Collaborate with the Payments Support Specialist team to share operational insights, root cause findings, and process updates that support front-line interactions.
• Review and decision OFAC alerts generated by sanctions screening system for all applicable payment types, exercising independent judgment to evaluate risk.
• Monitor payment transaction activity for signs of unauthorized, fraudulent, or anomalous entries using established screening tools and criteria.
• Research and resolve payment exceptions including failed transactions, duplicate payments, unauthorized entries, and misdirected funds.
• Perform daily reconciliation of ACH, wire, and positive pay/corporate share draft transactions against general ledger accounts to ensure accuracy and completeness.

Payments Operations Specialist

• Manage end-to-end logistics operations for U.S. deliveries, including the design of logistics solutions, planning, scheduling, routing, and cost control across all relevant shipping activities.
• Oversee carrier and freight-forwarder relationships, ensuring service levels, capacity, and rates are negotiated and maintained to meet business needs.
• Ensure full compliance with U.S. and federal transportation regulations, including DOT, FMCSA, and applicable hazardous-materials (HazMat) and dangerous-goods requirements.
• Monitor key performance indicators — on-time delivery, freight cost per unit, damage rates, and lead times — and take corrective action to keep operations on target.
• Develop and implement the regional logistics strategy in support of business objectives for safety, quality, delivery, and cost.
• Drive digitalization and automation initiatives for the regional function in alignment with the global team.
• Lead projects focused on cost-out, process improvement, and other strategic business initiatives, applying structured project-management methods.
• Facilitate the use of planning and forecasting tools to simplify logistics processes and improve communication with logistics service providers.
• Serve as the regional subject-matter expert for operational logistics best practices.
• Lead, mentor, and develop a team, setting clear goals, providing regular coaching and feedback, and supporting career growth.
• Build the team's in-depth logistics knowledge and foster a culture of safety, accountability, and continuous improvement.
• Manage staffing, workload allocation, and performance to ensure the team consistently meets operational commitments.
• Work cross-functionally with Supply Chain Operations, Procurement, Project Management, Sales, Finance, and other teams to execute strategy in a way that maximizes customer outcomes.
• Analyze situations holistically, clarify the positions of different stakeholders, and act as a facilitator who builds a constructive working atmosphere — particularly in conflict situations.

Logistics Operations Manager

• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members, ensuring consistent communication on patient access cases, access trends, and PSC operational updates.
• Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings to discuss access trends, payer changes, and field-identified barriers; translate insights into PSC action plans.
• Clearly communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations with HCP offices and patients.
• Compile and share PSC performance data (e.g., benefit investigations, time-to-therapy, prior authorization turnaround, rejection and denial trends, appeal outcomes) to support field strategies and account planning.

Field Liaison, PSC Operations

• Lead, mentor, and motivate team members to achieve performance goals and high customer satisfaction.
• Oversee day-to-day operations, ensuring adherence to policies, procedures, and service level agreements (SLAs).
• Monitor key performance indicators (KPIs) and identify areas for operational improvement.
• Ensure all operations follow industry regulations and company standards.
• Analyze customer feedback to drive service enhancements and resolve issues.
• Collaborate with cross-functional teams and external partners to streamline processes and improve workflow in a respectful and positive manner.
• Supervise, coach, and mentor a team of 50+ direct and indirect reports, ensuring excellent patient service.
• Foster a positive, inclusive, and high-performance work culture.
• Responsible for the creation and delivery of presentations to internal stakeholders related to compliance, status of patient care, successes in operations, opportunities for improvement, and quarterly business reviews.
• Strong compliance approach, ensuring teams have a clear understanding of patient privacy laws.
• Stay abreast of industry trends and regulatory updates that may impact program delivery.
• Up to 25% travel required, primarily to Pittsburgh, PA.

Associate Director, PSC Operations

• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members
• Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings to discuss access trends, payer changes, and field-identified barriers
• Clearly communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations with HCP offices and patients
• Compile and share PSC performance data to support field strategies and account planning
• Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners
• Support implementation of new patient access programs, payer policy updates, and field reimbursement playbooks by ensuring team readiness
• Ensure all communications and materials align with non-promotional requirements and compliance standards.

• This position is responsible for maintaining and supporting the organization’s ERP system to ensure optimal performance, reliability, and security.
• Lead and manage a distributed production support team responsible for day-to-day operational support of Oracle Fusion Cloud (ERP, SCM) and ancillary systems.
• Oversee the availability, integrity, and performance of Oracle Fusion environments.
• Act as primary liaison with Oracle for service requests (SRs), escalations, patching, and service updates.
• Coordinate and support quarterly Oracle patch testing and deployment.
• Act as Level 2/3 support for service tickets related to Oracle Fusion ERP and SCM.
• Set up and monitor system health, alerting, and escalation processes.

ERP Operations Manager

• Leading associates and educating in complex operational issues
• Coordinating and supervising Transaction Service Representatives (TSR)
• Reporting, overtime needs, scheduling and coaching around transaction processing
• Driving high satisfaction, quality and efficiency for both clients and Fidelity

Operations Manager, Client Experience

• Designing and implementing frameworks, processes, and tools that optimize cloud financial management
• Ensure that cloud resources deliver maximum business value for their cost
• Bridge the gap between finance, operations, and engineering through automation, data-driven insights, and governance
• Identify and resolve discrepancies or issues related to cloud expenses and cost optimization.

Cloud FinOps Engineer, Full-Time

• Reporting to the Continuous Improvement Director, the Operations Excellence, Sr Manager serves as a regional CI leader with accountability for driving continuous improvement strategy, governance, and results.
• The Operations Excellence, Sr Manager is responsible for auditing, coaching, coordinating, and sustaining CI initiatives across multiple manufacturing plants.
• Partnering with the Corporate CI team, Plant Leadership, and Maintenance teams, this role monitors, audits, coaches, and drives the strategic deployment of CI strategies and best practices to enhance operational efficiency, equipment reliability, and overall plant performance.
• The CI Manager evaluates the organization’s operational systems at a regional level to ensure accuracy, efficiency, and compliance with organizational standards.
• Adhere to and ensure compliance to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and PPE requirements across assigned region.
• Audit, evaluate, and coach Continuous Improvement (CI) strategies aligned with company goals, providing regional oversight in collaborating with Plant Leadership, Corporate CI, and Maintenance teams.
• Lead, facilitate, and coach Kaizen events for high‑impact regional initiatives and complex cross‑site opportunities to drive sustainable improvements in safety, quality, labor efficiency, yield, and maintenance effectiveness.
• Train and mentor employees and plant leadership teams in Lean methodologies, including 5S, SMED, Centerlining, PdM, RCA, and Standard Work to foster a culture of continuous improvement and consistent application across sites.
• Identify and implement process improvements that enhance equipment reliability, operational efficiency, and waste reduction while ensuring compliance with OSHA, EPA, and FDA regulations.
• Track and report key performance indicators (KPIs) for operational management systems, ensuring accountability and continuous improvement across the region.

Senior Operations Excellence Manager

• Monitoring application and system alerts, performing initial triage, and executing alert-based steps to restore service quickly.
• Working closely with production support and cross-functional technical teams to escalate and coordinate issue resolution as needed, ensuring minimal impact to operations.
• Following established event management processes and focusing on timely response, accurate diagnosis, and disciplined alert handling.
• Being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications.
• Performing initial investigations, mitigating impacts through routines and engaging in triages, responding to user requests, and working with technology teams to identify, troubleshoot, and resolve issues.
• Following well-defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration.

Production Operations Specialist

• Deliver products safely and professionally.
• Carry out general labor responsibilities promptly and efficiently.
• Prepare trucks and railcars for loading/unloading.
• Load and unload agricultural inputs using machinery or equipment.
• Conduct and record repairs and maintenance tasks.
• Monitor and maintain inventory quality.
• Ensure compliance with all regulations including hours of service.
• Maintain clean and safe work areas.
• Perform grounds and warehouse maintenance.
• Report safety or customer issues promptly.
• Maintain strong safety culture.
• Perform other assigned duties

Truck Driver – Operations Specialist

• Coordinate projects and workflows across departments — content, marketing, partnerships, and support
• Maintain project management tools and ensure tasks are assigned, tracked, and closed
• Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items
• Identify process inefficiencies and help implement improvements
• Manage internal documentation — SOPs, templates, and company wikis
• Handle vendor and contractor onboarding and offboarding logistics
• Support leadership with reporting, scheduling, and operational tasks

Operations Coordinator

• Communicate with customers, vendors and team members to ensure customer commitments are met
• Demonstrate an understanding of GXO’s quality policies; establish procedures for maintaining quality objectives
• Provide guidance to supervisors with respect to personnel, quality and safety
• Hire, train, develop and appraise staff effectively
• Make recommendations on programs to improve operations
• Handle equipment and coordinate all maintenance needs with the maintenance team
• Ensure records are maintained appropriately and reports are completed in a timely manner
• Adhere to and enforce all safe work practices, ensuring the warehouse is compliant with Occupational Safety and Health Administration (OSHA) and other pertinent standards/regulations

Manager, SC Operations – 2nd Shift

Warehouse Operations Manager – 3rd Shift

• Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
• Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
• Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
• Perform network assessments, security audits, and system enhancement consultations
• Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Provide implementation support for key risk initiatives
• Collaborate with and influence all levels of professionals, analysts, or associates
• Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
• Manage allocation of people and financial resources for Systems Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Senior Systems Operations Manager

• Drive operational excellence for the North America C&E/S&C warehouse, chemical and logistics businesses.
• Ensure flawless delivery of products, delivered on time per customer requirement.
• Establish warehousing and logistics operations strategies to support C&E/S&C customer needs and business growth objectives.
• Establish and maintain relationships with senior leaders of key functions and major customers.
• Proactively and quickly makes sense of complex issues; responds effectively to complex and ambiguous situations; communicates complicated information simply.

Director, BGS Operations – Distribution

• Lead and connect with the team
• Directly manage 6–10 closers, escrow officers, and processors across hiring, onboarding, coaching, and career development
• Run consistent 1:1s, huddles, and performance reviews
• Set the tone for a high-trust, feedback-rich culture where people feel supported and accountable
• Drive performance and quality
• Own team KPIs (cycle time, on-time-to-close, fall-through rate, CSAT) and report to leadership
• Monitor pipeline health, balance workload, and serve as the senior escalation point
• Conduct routine file audits across title commitments, CDs, escrow ledgers, and wire instructions
• Ensure all files meet Federal and state-specific requirements
• Investigate every compliance miss and convert it into a permanent process fix
• Identify workflow friction and partner with Ops and Product to improve playbooks, templates, and tooling
• Keep SOPs current and turn escalation patterns into systemic fixes
• Work closely with Agent Network, Customer Success, and Product to keep handoffs clean and the customer experience seamless
• Surface trends, risks, and opportunities early — with data and a recommended path forward

Operations Manager

• Supervise a high performing operations team while driving the safe, efficient and cost-effective use of resources according to policies and procedures.
• Assure safe, reliable, and compliant operations and ensure customer satisfaction.
• Ensure consistent and effective use of standard tools and processes.
• Support attainment of corporate and business unit goals and objectives and process and performance metrics.
• Serve as a strong communicator of key strategic and operational changes.
• Provide visible safety leadership and drive real time safety accountability by engaging employees/crew through safety meeting facilitation, job briefs, audits, training, accident investigation/event assessment, and job site observations.
• Work in close partnership with Safety Consultant.
• Evaluate team performance based on operational efficiency, reliability and quality metrics; monitor trends, and take corrective action where appropriate.
• Ensure and reinforce the importance of process adherence and data integrity.
• Identify continuous improvement opportunities and drive adoption of process changes through effective communication of expectations and objectives.
• Responsible for crew productivity and quality of execution.
• Maintain a consistent presence in the work environment.
• Assist in removing barriers with pre-requisites, materials, stakeholder, and other issues.
• Align crew skills and availability to work activities through coordinators, planners, and schedulers, prioritizing customer satisfaction and reliability.
• Recruit talented employees, establish clear performance expectations and effectively manage performance.
• Provide training, coaching and oversight and drive employee engagement.
• Provide input and leadership in addressing bargaining unit issues, grievances, corrective actions, and future development.
• Build and maintain effective internal and external relationships.
• Be knowledgeable of necessary systems and resources to assist employees, other work groups, and/or customers and stakeholders.
• Enable crews to provide solutions to issues and improve customer/stakeholder satisfaction.
• Coordinate the execution and documentation of work in accordance with Xcel Energy policies and procedures, labor agreements, and regulatory standards.
• Support and ensure required compliance/technical training is completed.
• Establish, monitor, and track processes to ensure regulatory compliance.

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Operations Field Support Manager

Operations Manager – Billing

Payments Operations Specialist

Logistics Operations Manager

Field Liaison, PSC Operations

Associate Director, PSC Operations

Field Liaison, PSC Operations

ERP Operations Manager

Operations Manager, Client Experience

Cloud FinOps Engineer, Full-Time

Senior Operations Excellence Manager

Production Operations Specialist

Truck Driver – Operations Specialist

Operations Coordinator

Manager, SC Operations – 2nd Shift

Warehouse Operations Manager – 3rd Shift

Senior Systems Operations Manager

Director, BGS Operations – Distribution

Operations Manager

Operations Supervisor – Metering