Operations

• Proactively research and identify new marketplace supplier candidates across target categories, using competitive analysis, industry resources, and internal category gaps as inputs
• Conduct initial outreach to prospective suppliers, articulate SupplyHouse’s marketplace value proposition, and manage the early-stage relationship through qualification
• Coordinate with Category Management to prioritize and schedule new supplier conversations, ensuring alignment with category strategy before advancing candidates
• Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management
• Lead technical feed setup and validation for new suppliers—mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live
• Train new suppliers on SupplyHouse’s systems, data standards, and operational requirements, ensuring they are set up for long-term success on the platform
• Serve as the primary point of contact for new suppliers through the onboarding period, troubleshooting issues and maintaining momentum to hit go-live milestones
• Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows
• Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base
• Monitor post-launch supplier performance and flag issues with service levels, data quality, or accounting discrepancies for resolution
• Review weekly feeds for new item suggestions and coordinate with Category Management on additions
• Research competitor listings to identify opportunities for improvement in content, imagery, and positioning
• Conduct image audits and data cleanup including attribute and filter updates on new brand
• Own SOP creation and ongoing maintenance for marketplace operational workflows
• Test and document new marketplace features and platform capabilities within the supplier dashboards
• Execute ad hoc operational projects including data cleanup, content audits, and cross-system reconciliation
• Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution
• Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends
• Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed
• Monitor out-of-stock items and communicate gaps to the Merchandising team; support price update processes to maintain alignment between SupplyHouse and supplier pricing

Marketplace Operations Manager

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• This job is responsible for leading enterprise-wide talent development and organizational design solutions.
• Key responsibilities include supporting senior business leaders to identify strategies directly linked to organizational goals and implement leadership solutions across the business.
• Job expectations include partnering with Global Talent, Global Human Resources (GHR), business stakeholders, Subject Matter Experts (SMEs), and vendors to execute enterprise talent processes and provide consultative support to lead the design, development, and implementation of talent development.
• In this role, you’ll partner with senior leaders to shape and deliver talent strategies that strengthen leadership depth, organizational effectiveness, and teammate outcomes across their organization(s).

Talent Consultant II – Global Operations

• Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
• Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
• Perform operational and customer support tasks
• Provide excellent customer service, engage customers in conversations, and build relationships with them
• Manage the schedule and the daily operations of the teller line
• Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
• Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
• Support customers and employees in resolving or escalating concerns or complaints
• Collaborate and consult with branch employees, colleagues, and mid-level managers
• Interact directly with customers
• Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
• Manage allocation of people and financial resources for branch operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Branch Operations Manager

• Design and execute multi-year, global workforce strategies aligned with enterprise objectives and transformation priorities.
• Forecast talent needs using predictive modeling and market intelligence, ensuring agility in dynamic business environments.
• Develop scenario-based workforce models to anticipate risks and ensure business continuity during market disruptions.
• Develop and implement advanced analytics frameworks to monitor workforce health, skills inventory, and capability gaps.
• Use predictive modeling to guide hiring, retention, and development strategies.
• Drive initiatives for upskilling, reskilling, and talent acquisition to meet evolving business needs.
• Own and continuously evolve EO job architecture, ensuring job families, descriptions, and competencies reflect future business needs.
• Partner with the People organization to understand talent trends in key locations.

Workforce Planning Transformation Strategist – Enterprise Operations

• Supervise labor management and planning of daily operations
• Conduct staff meetings to review work activities and ensure continuous improvement
• Manage operations to meet productivity and service goals
• Train and evaluate warehouse staff
• Maintain high motivation and customer satisfaction levels

Supervisor, Operations

• Provides overall direction and guidance to the operational activities of the organization
• Develops and implements long and short term strategies to achieve financial and growth targets
• Ensures operational excellence within and across our core services
• Provides leadership and creates an environment that fosters passion, teamwork and agility within the organization
• Builds and sustains long-term client relationships
• Plans and successfully executes start-up facilities for new business

Director, Operations

• Provide overall direction and guidance to operational activities of the organization
• Develop and implement an operations strategy tailored to the client
• Ensure operational excellence through standardization of existing practices
• Build bench strength by leading and developing operations teams
• Work collaboratively with departments including Human Resources, Sales, and Finance

Vice President, Operations Support

• Lead the execution of client transactions by applying advanced knowledge in transaction processing
• Collaborate with cross-functional teams to optimize transaction workflows
• Serve as a subject matter expert in client processing providing guidance and training to junior team members
• Monitor and analyze transaction processing metrics to identify trends and implement improvements

Vice President, Client Operations

• Develop, sustain, and deepen relationships with critical BPO vendors, ensuring strategic alignment with ISC's business goals, service expectations, and compliance standards.
• Lead vendor onboarding and offboarding processes, including transition planning, knowledge transfer, and contractual closeout.
• Maintain a vendor performance scorecard and drive quarterly business reviews (QBRs) with senior vendor leadership.
• Serve as a key process owner within the BX team — mapping, assessing, and recommending whether workflows should be digitized, automated, outsourced, or retained in-house.
• Apply Six Sigma methodology (Green Belt required; Black Belt strongly preferred) to identify defects, reduce variation, and drive measurable process improvements across BPO-delivered functions.
• Lead and facilitate process improvement projects with quantifiable ROI; document outcomes and present findings to senior leadership.
• Partner with BPO operational teams to ensure consistent adoption of optimized workflows and standard operating procedures.
• Own monthly BPO performance reviews — monitor KPIs, SLAs, quality scores, productivity metrics, and CX outcomes; identify trends and surface improvement opportunities.
• Conduct QA audits of time studies and staffing models to validate that headcount and capacity plans align with projected work volumes and required KPI attainment.
• Leverage ticketing and workflow platforms (e.g., Zendesk, ServiceNow, Salesforce Service Cloud) to extract performance data, track escalations, and measure resolution trends.
• Prepare and present executive-level performance dashboards and reporting packages to BX leadership and ISC senior management.
• Identify, assess, and mitigate vendor-related operational, financial, and regulatory risks proactively.
• Ensure all BPO partners adhere to applicable P&C insurance regulatory requirements, data security standards, and ISC compliance policies.
• Maintain vendor risk registers and drive remediation of identified gaps; report status to Compliance and Legal stakeholders.
• Support business continuity planning by assessing vendor resilience and maintaining documented contingency protocols.
• Serve as the primary ISC escalation point for BPO-originated issues — triage, coordinate resolution, and communicate outcomes to impacted stakeholders.
• Define and maintain clear escalation paths and RACI frameworks; ensure BPO day-to-day management teams are equipped to resolve issues at the lowest effective level.
• Deliver structured, actionable feedback to vendor partners to drive root cause elimination and prevent recurrence.
• Partner with Finance on vendor cost modeling, budget planning, and price analysis.
• Collaborate with Legal and Compliance to review, negotiate, and renew vendor agreements.
• Act as a bridge between BX operational teams and BPO partners, translating business requirements into vendor performance expectations.
• Contribute to the BX roadmap by identifying where BPO capacity can scale, contract, or pivot in response to ISC's strategic priorities.

Senior Manager, Operations

• Executive Communication: Write, edit, and distribute email, correspondence memos, letters, and forms. When drafting correspondence for the Founder, write in his voice: warm, concise, relationally attuned, and free of anything that reads as templated or corporate. Maintain a proof-of-listening standard in all external communication, mirroring the language of the pastor or leader being served. Draft correspondence for prospects, customers, partners, and Pushpay leadership, including follow-ups tied to active sales conversations.
• Calendar Management: Maintain leaders’ calendars, including scheduling meetings, appointments, speaking engagements, and travel arrangements. Exercise discretion in committing time and evaluating needs, ensuring time is protected for high-leverage work and active deals.
• Email Management & Executive Communication: Inbox organization, ensuring proper filing, prioritization, and prompt and timely responses. Specifically for the Founder, manage the inbox end to end, triaging, drafting, and responding on his behalf with full authority.
• Travel Management: Book and manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals, ensuring adherence to company travel policy with precision and zero surprises.
• Executive Operations: Create agendas, distribute meeting prep materials, support creation of slide decks, and publish notes/action items. Prepare briefing documents ahead of key meetings, including SteerCo sessions, customer conversations, and Pushpay leadership touchpoints. Serve as a connective layer between the Founder and internal teams (product, customer success, Pushpay counterparts), keeping information flowing and decisions moving.
• Presentation Support: Lead in the development of on-brand, visually appealing presentation graphics and presentation slides.
• Confidentiality: Maintain confidentiality and high degree of ethical standards at all times, handling sensitive matters including deal terms, personnel topics, and financial information with absolute discretion.
• Priority Management: Keep leaders advised of time-sensitive and priority issues, ensuring appropriate follow-up. Track commitments across sales, product, and integration workstreams, ensuring nothing falls through the cracks.
• Reporting Coordination: Coordinate the creation of and on-time submission of regularly scheduled reports.
• Expense Management: Prepare, reconcile, and submit expense reports for leaders; review submitted reports for accuracy and pre-approval.
• Event Coordination: Plan, coordinate, and execute in-person and virtual activities that build team connection and strengthen workplace culture, including team building events and social gatherings; recognition celebrations and milestone acknowledgments; and seasonal events.
• Digital Presence and Personal Brand: Own the Founder’s social media schedule end-to-end, planning, drafting, and publishing content across platforms. Curate and develop content that positions the Founder as a trusted voice on shepherding, congregant engagement, and church leadership. Repurpose talks, sales conversations, and customer wins into thought leadership content, monitoring engagement and surfacing opportunities.
• Special Projects: Complete a variety of special projects including supporting staff recognition and morale; creating presentations, financial spreadsheets and special reports. Take ownership of initiatives the Founder delegates, from event planning to customer-facing collateral, and represent the Founder in meetings when appropriate, capturing decisions and driving follow-through.
• Flexible Support: Perform additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.

Executive Operations & Communication Manager

• Ensure efficient daily operations of the warehouse
• Prepare schedules
• Supervise the team and provide training and coaching to improve performance
• Monitor work quality to consistently deliver exceptional customer service
• Demonstrate an understanding of the company quality policy
• Adhere to the GXO 7S program
• Communicate well with leadership, team members and other departments
• Implement continuous improvement action plans
• Always maintain a clean environment

Operations Supervisor – 2nd Shift

• Oversee the activities of the department and its instructors in training members of the Operations team
• Maintain Kronos time records for direct reports
• Attend and audit new hire classes and follow up with department supervisors on customer satisfaction
• Handle Quality Management System (QMS) floor training using Floor Training Tracker
• Conduct needs assessments with department supervisors; evaluate training materials, recommend improvements and serve as a training instructor when necessary
• Generate special reports from the Employee Training Database and timekeeping system
• Organize and execute a process for maintaining, filing and storing all training records; enter paper records into electronic format in the database to ensure compliance in the Records Retention Matrix
• Energize the QMS training process by generating and distributing required training rosters and sign-off sheets, ensuring compliance with QMS training requirements
• Organize and maintain the supporting organizational structure in the Employee Training Database (employees, roles and associated QMS training requirements) to reflect the quality training requirements of the organization

Training Operations Supervisor – 1st Shift

• Lead a diverse team managing domestic and international credit risk, delinquency and collections as well as technology optimization efforts across Treasury.
• Set strategies to develop and enhance relationships proactively addressing risk mitigation with key business partners including Commercial, Accounting, and Treasury.
• Build and maintain relationships with strategic commercial customers across MPC’s domestic and international trading customer base.
• Lead and direct technology modernization and optimization efforts for the Treasury organization.
• Manage key banking and insurance relationships associated with risk instruments and overall credit risks.
• Direct credit risk reviews and adjustments relative to financial evaluations, credit exposure, and delinquencies.
• Lead development of staff including professional, market/industry, commercial, and overall credit risk.

Global Credit Risk Director – Operations & Optimization

• Responsible for taking a holistic approach to identifying business improvement opportunities developing solutions, managing initiatives, and identifying the resources and various disciplines needed to execute the process
• Specific consulting responsibilities include operational, financial and process analysis, strategy development, process reengineering, and modeling, e.g., LEAN/Six Sigma, and continuous improvement, to deliver operational transformation
• Perform assessments by conducting operational and shop-floor observations and utilizing analytical skills to understand client environments
• Develop and deploy KPI’s and operating systems to measure and improve operating performance
• Develop, manage, and lead continuous process improvement initiatives
• Deliver training, coach, and mentor client staff
• Execute a portion of the scope of work as assigned and ensure deliverables are achieved on time and within budget
• Leverage the flexibility of Lean, Six Sigma, and Performance Improvement tools to enhance productivity

Senior Consultant, Performance Improvement Operations

• Owns the operational strategy and full-year performance of the COE, translating Legal and Insurance business segment strategy into multi-year functional plans with measurable objectives.
• Directs the function through subordinate managers; develops, coaches, and builds a strong management bench, owning succession planning and leadership capability across the COE.
• Holds full accountability for the COE's budget and financial results, partnering with Sr. Leadership on financial and budgetary planning and allocating resources to optimize productivity and cost.
• Develops, implements, and governs the operational systems, processes, and KPIs that provide visibility into goals, progress, and obstacles across key initiatives.
• Builds a culture of continuous improvement, championing change and applying Lean, Six Sigma, and other world-class methodologies to eliminate defects and drive value to customers.
• Leads complex, ambiguous problem-solving and root-cause analysis; identifies systemic bottlenecks and inefficiencies and directs the strategies to resolve them.
• Sets and evaluates performance standards for the COE, empowering leaders to make decisions and own outcomes while working through the most challenging or complex situations.
• Drives results by motivating the management team to meet or exceed targeted metrics, holding leaders accountable for timely project completion and performance targets.
• Makes data-driven decisions by analyzing operational data and generating insights and reports that keep COE and executive leadership informed on progress.
• Communicates strategic vision and influences across functions, building trust, aligning teams to organizational initiatives, and inspiring others to follow.
• Owns and drives culture; leads by example, embodying Datavant’s core values and reinforcing the company’s mission, vision, and purpose.
• Leverages new and emerging technology to increase efficiency, raise productivity, and reduce cost across the COE.
• Builds and maintains strong relationships with customers, employees, and stakeholders, sustaining a customer-centric focus on the highest quality standards.

Director of Operations

• Lead the resiliency strategy for all new factory builds and factory expansions, ensuring facilities are designed for disaster recovery, business continuity, operational robustness, agility, and future scalability.
• Drive the integration of resiliency requirements into architectural, engineering, and construction plans, including utilities, automation, technology infrastructure, environmental controls, and redundancy systems.
• Conduct risk assessments and lead mitigation plans to ensure site selection and design decisions reduce exposure to operational disruption.
• Define and implement the smart factory strategy, including the technical roadmap for architecture and infrastructure, ensuring alignment with enterprise growth and operational objectives.
• Design and deploy advanced digital solutions to optimize factory planning, construction, and operations, integrating digital engineering, digital twin, predictive analytics, and smart factory technologies.
• Design and deploy support systems to sustain high levels of uptime and performance for Manufacturing & Supply Chain Applications, Industrial Internet of Things (IIoT), automation and robotics, artificial intelligence (AI), machine learning, digital twin technology, and smart supply chain systems to enhance production efficiency and enable real-time decision-making.
• Collaborate with executive leaders across digital, cyber security, engineering, manufacturing/operations, supply chain, quality, and enterprise services to transform traditional manufacturing processes into state-of-the-art, digitally enabled production ecosystems.

Director, Operations Resiliency, Capacity Growth

• Supervise daily operations including labor management and scheduling
• Conduct staff meetings and address performance issues
• Manage operations to meet productivity and service goals
• Ensure compliance with safety and quality standards

Operations Manager

• Map how merchandising actually works today, not how the org chart says it works.
• Redesign core operating processes for speed, accuracy, and margin protection: assortment planning, item setup, pricing and markdown, vendor and PO management, allocation, replenishment.
• Own the calendar connecting marketing activations to inventory, so launches are stock-backed, not a surprise to the warehouse.
• Translate activation plans into buy, allocation, and replenishment signals; flag stock risk before launch, not after.
• Coordinate vendor commitments tied to activations: fill rates, lead times, launch quantities.
• Build self-service tools and proactive alerts that scale the buyer-vendor relationship, including visibility into vendor performance.
• Build the automation yourself, using Claude and comparable AI tools, no/low-code platforms, and lightweight automation, from concept through rollout.
• Run pilots end to end: scope, build, test for accuracy, validate fit, scale. Keep humans in the loop on margin- and inventory-critical decisions.
• Maintain a registry of approved tools and active automations, so what exists and what it's for is never a mystery.
• Own change management for every rollout: training, AI literacy for non-technical audiences, office hours, a bench of power users.
• Build reporting on process and automation performance, and use it to prioritize what gets built next.

Merchandising Operations Manager

• Make an Impact Through Youth SportsDo you enjoy working with kids, building relationships, and being active in your community?
• We're looking for an organized, energetic leader to help grow two of the nation's leading youth enrichment programs: Super Soccer Stars and Amazing Athletes.
• This is not a desk job.
• You'll spend your time leading coaches, building relationships with schools and families, representing our programs at community events, and helping create amazing experiences for thousands of children throughout North Texas.
• If you're someone who enjoys variety, leadership, and making a real impact, we'd love to meet you.
• What You'll Love About This RoleEvery week looks different.
• You might:
• - Coach a soccer class at a preschool
• - Interview and train a new coach
• - Visit local schools and community partners
• - Represent our programs at a family event
• - Help launch a new program location
• - Support marketing initiatives
• - Meet with school directors and administrators
• This role combines leadership, coaching, operations, marketing, and community engagement into one exciting position.
• What Success Looks LikeWithin your first year, you'll:
• - Build strong relationships with local schools and community partners
• - Help recruit, train, and retain outstanding coaches
• - Ensure classes run smoothly across multiple locations
• - Increase visibility of our programs throughout the community
• - Deliver exceptional experiences for families and children
• - Support enrollment growth across both brands
• Growth OpportunitiesWe're growing rapidly throughout North Texas and are looking for future leaders.
• Top performers may have opportunities to:
• - Manage larger territories
• - Lead recruiting and training initiatives
• - Oversee additional program locations
• - Take on expanded operational responsibilities
• - Grow into senior leadership roles
• The Ideal CandidateYou may be a great fit if you:
• - Love working with children and families
• - Enjoy building relationships
• - Are comfortable speaking with school administrators and community leaders
• - Take ownership and solve problems independently
• - Thrive in a role that combines office work with field work
• - Enjoy leading and developing people
• - Want to make a positive impact in your community

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