Operations

• Manage regional field operations, align local teams in the field, and foster relationships with clients and suppliers.
• Hire, coach, train, and support the field team, including contract, temporary, and full-time staff.
• Foster collaboration, teamwork, and continuous learning to deliver superior client service, solidify client relationships, and maximize employee engagement.
• Build and maintain relationships with client decision makers and operations leaders.
• Provide leadership updates on vehicle health, customer sentiment, operational deficiencies, utilization, and risk management.
• Work cross-functionally with multiple internal teams to increase efficiencies and achieve weekly, monthly, and yearly goals.

Operations Supervisor

• Forecast financial, manpower, and operational requirements for key businesses
• Identify and pursue service agreement business in conjunction with marketing and sales
• Manage start ups in terms of time and cost requirements
• Manage customer inventories and RMA procedure
• Ensure customer satisfaction with Company service and system performance
• Interview, hire, and train customer engineers as necessary to support regional business

Regional Operations Manager

• Supports quality assurance, compliance, and adherence to regulatory requirements for the branch and contact center operations within Horizon Credit Union.
• Randomly audits financial transactions and lending practices to ensure policy standards and procedures are followed.
• Updates procedures to reflect regulatory changes and makes recommendations based on audit findings to improve compliance and enhance member experience.
• Recommends training and/or procedural enhancements to improve compliance, quality assurance outcomes, and the overall member experience based on quality assurance results.
• Conduct daily quality assurance reviews that focus on compliance requirements to include internal policies, procedures and regulatory requirements for retail branches and the contact center.
• Perform monthly branch audits that focus on procedural practices including Supervisor Overrides, Address & Contact changes, Share File Maintenance, Check Hold & Withdrawal, Instant Issue and booked loans.
• Review a sample of Consumer and most Commercial memberships to ensure compliance with all required processes.
• Validate that all documents are present, and the memberships are properly and accurately added to the core system.
• Complete and provide reports to supervisor listing all tasks that require follow up and corrections.
• Complete and provide retail operation dashboards to supervisor and post on the Hub for retail services, including ITM Center, Contact Center and Retail.
• Identify opportunities for procedural changes and/or enhancements that will streamline processes, improve efficiency and enhance member experience.
• Convert audit findings into meaningful business insights and recommendations, coordinating efforts to identify trends, patterns, and opportunities for improvements to include training opportunities and procedural enhancements for increased clarity.
• Lead efforts to optimize retail operations quality control activity by identifying areas for enhancement within audit processes.
• Support retail services in tracking and reporting cross-sale campaigns and recommend activities that focus on building member relationships and/or enhance the member experience.
• Maintain up-to-date and comprehensive knowledge of all HZCU products and services, as well as all related policies, procedures, rules and regulations.
• Support User Acceptance Testing (UAT) by completing a variety of test plans, semi-annual updates and patches/updates within the core system, which includes annual Business Continuity Plan testing.
• Perform additional duties as assigned to support the Retail Operations Procedural and Training Manager to ensure Retail Operations meets a high level of quality assurance.

Retail Operations Specialist

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• Reporting to the Coding Operations Director, the Coding Operations Manager is responsible for providing operational leadership and oversight of assigned coding functions across the organization.
• Direct management responsibility over assigned coding operations.
• Ensures coding activities comply with organizational productivity, quality, compliance, and turnaround time expectations.
• Collaborates with Revenue Integrity and Patient Financial Services to resolve coding-related billing edits and reduce reimbursement delays.
• Maintains extensive knowledge of National Coverage Determinations (NCDs), Local Coverage Determinations (LCDs), National Correct Coding Initiative (NCCI) edits, and applicable federal and state regulatory requirements affecting coding and reimbursement.
• Achieves organizational coding quality and reimbursement accuracy goals through accurate assignments of coding methodologies.
• Schedules staff, manages staffing assignments, and monitors coding productivity.

Manager – Coding Operations

• Lead approximately 10 dialysis centers, 200 teammates
• Provide oversight of operations with complete accountability for approximately $30-$50MM P&L
• Provide strategic and tactical leadership, counsel, and direction to field management
• Identify and develop strategic growth opportunities
• Monitor division performance
• Work closely with Divisional Vice President or SVP to develop competitive strategies
• Manage financial and revenue growth, operations, labor management, and clinical outcomes within assigned division facilities
• Maintain awareness and knowledge of competition; proactively assess related SWOT (strengths, weaknesses, opportunities, and threats)

Regional Operations Director

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Develop and maintain workforce schedules for all active projects.
• Coordinate staffing assignments based on project requirements, employee qualifications, availability, and business priorities.
• Manage employee deployments, rotations, mobilizations, and demobilizations.
• Monitor project staffing levels and proactively identify resource shortages or surpluses.
• Adjust staffing plans in response to project schedule changes, client requests, delays, accelerations, or emergency coverage needs.
• Ensure all projects maintain adequate staffing coverage while maximizing workforce utilization.
• Coordinate weekly staffing reviews with Operations and Project Leadership teams.
• Maintain visibility into workforce capacity across all regions and projects.
• Maintain an accurate roster of employee qualifications, certifications, training records, and project experience.
• Match personnel to assignments based on technical expertise, certification requirements, leadership level, and development goals.
• Track employee availability, PTO, holidays, training commitments, and travel schedules.
• Assist with workforce forecasting and capacity planning efforts.
• Support employee development by identifying opportunities for advancement, cross-training, and leadership exposure.
• Ensure staffing decisions align with company goals and client expectations.
• Serve as a primary point of contact for field personnel regarding assignments, schedules, travel, and deployment questions.
• Build strong working relationships with field team members and operational leaders.
• Communicate schedule changes and staffing updates promptly and professionally.
• Support employee onboarding by coordinating initial project assignments and deployment logistics.
• Conduct regular outreach to field personnel to maintain engagement and awareness of upcoming opportunities.
• Promote a positive employee experience through proactive communication and responsiveness.
• Coordinate travel arrangements including flights, hotels, rental vehicles, and project mobilization logistics.
• Ensure field personnel receive timely travel information and assignment details.
• Track upcoming mobilizations and ensure all logistical requirements are completed prior to deployment.
• Assist employees with travel-related issues and coordinate resolutions when necessary.
• Work closely with vendors and internal stakeholders to optimize travel efficiency and cost management.
• Maintain accurate workforce data within scheduling and HR systems.
• Generate weekly, monthly, and quarterly staffing reports.
• Track workforce utilization, project coverage, staffing trends, and employee deployment metrics.
• Develop and maintain dashboards that provide visibility into workforce allocation and project staffing.
• Collaborate closely with Project Managers, Project Directors, Recruiting, Human Resources, and Learning & Development teams.
• Support recruiting efforts by identifying future hiring needs based on projected workload.
• Assist leadership with workforce planning strategies to support business growth.
• Participate in operational meetings and staffing reviews.
• Contribute to process improvement initiatives related to scheduling, workforce management, and operational efficiency.

Technical Operations – Field Team Scheduler

• The VP, Distribution Operations serves as a critical operational leader within A+E’s Distribution organization.
• Overseeing business operations, analytics, compliance, budget management, technical operations coordination, and operational strategy.
• Working closely with Sales, Product, Technology, Finance, Legal, Research, and Content Operations.
• Drive operational excellence through process optimization, automation, AI-enabled solutions, and data-driven decision making.

Vice President, Distribution Ops

• Lead and develop a high-performing onboarding operations team through coaching, performance management, mentoring, and structured feedback
• Make sound, timely decisions on complex or edge-case onboarding scenarios
• Maintain department SLAs and work with other operational teams to partner on complex onboarding scenarios
• Plan and balance team workload and staffing coverage against operational priorities and SLA targets
• Establish clear team priorities, goals, and accountability measures aligned with operational KPIs and OKRs
• Partner with Go to market teams to understand customer onboarding needs
• Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness
• Identify process gaps and operational risks and drive practical improvement actions
• Lead workflow and process improvement initiatives from planning through implementation
• Maintain strong documentation practices across internal runbooks, guidance, and review standards
• Use operational metrics and reporting to monitor trends, risks, and performance opportunities
• Provide structured feedback to improve tooling, automation, and AI-assisted decision support where applicable
• Model leadership behaviors aligned with Twilio Magic, including ownership, customer focus, continuous improvement, and empowering others

Manager, Fast Track Operations

• Lead and develop the Care Coordination team, ensuring SLA targets are met across all patient communication channels including in-app chat, phone, SMS, and email
• Oversee the high-volume inbound patient chat queue, establishing coverage models, escalation protocols, and quality standards that enable a seamless patient experience at scale
• Create and maintain conversation guides and coaching materials that equip Care Coordinators to educate patients on Oshi's programs, insurance coverage, billing, and care pathways
• Develop workflows supporting patient acquisition, retention, and re-engagement to ensure patients move efficiently through the enrollment funnel
• Identify and resolve bottlenecks in the patient journey, designing SOPs and scalable processes that reduce friction and improve operational efficiency
• Deploy and manage human-AI collaboration tools, including AI-assisted chat routing and automated follow-ups, while maintaining human review checkpoints to protect patient safety
• Ensure compliant EHR usage across the team and partner with Product to evaluate and scale new automation capabilities
• Lead cross-functional initiatives aligned with OKRs, managing timelines and stakeholder communication across Care Operations, Product, Clinical, and Growth teams
• Define, monitor, and enforce SLA benchmarks while maintaining real-time visibility into queue performance and HIPAA compliance
• Own operational reporting across KPIs including enrollment conversion, retention, SLA adherence, and response times

Manager, Care Coordination Operations

• Develop and execute the short-term and long-term operations strategy to support FuzeRx’s strategic priorities
• Lead high-impact special projects and growth initiatives, ensuring operational readiness for new market entries and product launches
• Serve as the primary broker between Enterprise, P&T, and Operations to align launch timelines with execution readiness
• Harmonize, centralize and modernize operational policies and processes
• Oversee the creation and maintenance of robust Standard Operating Procedures (SOPs) and process documentation across all legacy businesses to standardize one Rx operational SOP
• Formalize continuous improvement as a dedicated, centralized function to drive operational efficiency
• Apply process re-engineering methodologies to address legacy gaps and improve site productivity
• Partner with Quality and Compliance teams to identify and mitigate operational risks
• Design and deploy comprehensive training programs for frontline employees and operational leaders
• Manage the end-to-end implementation lifecycle for new operational capabilities and technological integrations
• Build a leadership bench strength through standardized training to support future expansion and internal mobility
• Connect cross-functional 'seams' between clinical, pharmacy, and product teams to ensure seamless service delivery
• Collaborate with Workforce Planning to ensure staffing models reflect real-time capacity needs and volume fluctuations

VP, Operations Workforce Enablement

• Performs various tasks to safely maintain equipment and support pipeline operations, including reading/interpreting drawings, inspecting/supervising equipment and maintaining operation/technical standards and/or governmental requirements
• Responsible for data analysis and collaboration with others to find solutions to technical or operational problems
• Follows all Company policies and applies appropriate operating and maintenance procedures
• Acquires knowledge of and adheres to requirements for safe and efficient operation of facilities, execution of tasks, protection of community, personnel, environment, and assets
• Maintains general knowledge of site/location/equipment/specific permits and compliance
• Completes assigned reports, logs and maintains accurate records of process operations and performance of preventative maintenance on equipment
• Other duties as assigned

Operations Technician II/III

Manager, Care Operations

• Supports reconciliation activities within prepaid financial operations
• Reviews and analyzes daily transaction data to ensure accounts are balanced
• Investigates variances and collaborates with internal teams and issuing banks as needed
• Performs manual data processing in Microsoft Excel
• Maintains accurate documentation of reconciliation work
• Supports loss identification and resolution efforts.

Prepaid Operations Processor

• Provide expert guidance on the structuring of complex standby letter of credit transactions, including issuance, amendments, and risk considerations
• Review and interpret credit agreements, reimbursement agreements, and related legal documentation to ensure alignment with SBLC terms and bank risk standards
• Partner closely with Relationship Managers, Legal, and Credit teams to advise on deal structure and support successful transaction execution
• Deliver best-in-class customer service by clearly explaining requirements, setting expectations, and guiding partners through the standby LC process
• Communicate effectively and confidently, particularly in verbal discussion involving complex or sensitive client scenarios
• Serve as a key resource for complex or non-standard requests, providing recommendation and solutions while ensuring adherence to policy
• Support onboarding of complex or sensitive clients by partnering with Relationship Managers, Portfolio Managers, and Credit teams to advise on documentation, structure, and set up requirements

Standby Letter of Credit Advisor – Operations

• Manage the assigned budget, ensuring appropriate resource allocation and financial goal achievement.
• Provide leadership and team management by supervising, mentoring and developing assigned staff by setting clear goals and expectations, providing constructive feedback, and fostering a positive and collaborative work environment.
• Evaluate individual staff and team performance and make decisions to improve staff performance, productivity, and efficiency.
• Execute purchasing and expenses per the Branch budget plan.
• Assist with planning and budgeting in line with operational tempo and oversee procurement and distribution of supplies and equipment.
• Support personnel recruitment, deployment, and well-being in all aspects of the disaster cycle, managing schedules and work rotations.
• Assist in developing QCPC team goals, provide specific feedback, and solicit regular input.
• Support Volunteer Management in resolving personnel conflicts.
• Participate in Participation Status Committees as needed.
• Lead the leadership lifecycle program, including recruiting, onboarding, and developing Greyshirt volunteer leaders.
• Support department needs during surges to address operational gaps.
• Build and maintain relationships with donors, partners, and volunteers.
• Lead capacity-building efforts, local relationship growth, disaster operations, and cross-functional collaboration.
• Collaborate across the department as needed to meet goals and objectives.
• Organize and participate in training and simulations for disaster response teams.
• Coordinate/manage disaster response operations, including resource and personnel deployment.
• Coordinate with volunteer organizations and partners to maximize resources.
• Function as an Agency Executive.
• As needed, provide EOC support and disaster response coordination across relevant agencies.

Operations Manager, West Branch

• Lead Regional Operations by establishing consistent standards for field execution, safety, quality, workforce planning, resource allocation, and operational excellence across all regions.
• Elevate Fabrication & Field Performance by strengthening the connection between fabrication, logistics, project management, and field operations to improve productivity, schedule reliability, and quality.
• Build High-Performing Teams by developing field leaders, standardizing operating procedures, improving workforce planning, and creating a culture of accountability, coaching, and continuous improvement.
• Drive Financial & Operational Results by improving labor productivity, forecasting, profitability, KPI management, operational reporting, and data-driven decision making.
• Partner Across the Business by aligning Field Operations, Project Management, Finance, Safety, Quality, Estimating, Preconstruction, and Executive Leadership to deliver ONE MacDonald-Miller.

Vice President of Operations

• Serve as the primary operational liaison for assigned portfolio of supplier facilities
• Conduct monthly or quarterly on-site visits to evaluate production processes
• Provide operational consulting and technical guidance across production flow optimization
• Partner with suppliers to support successful new product launches
• Drive continuous quality improvement initiatives by identifying root causes of defects
• Develop, operationalize, and monitor key performance indicators (KPIs)
• Monitor supplier performance through comprehensive scorecards and reporting systems
• Collaborate cross-functionally with operations, quality assurance and supply chain teams
• Lead continuous improvement efforts across the supplier network
• Analyze operational data and production metrics
• Facilitate problem-solving sessions with supplier leadership teams
• Develop and deliver training programs to build supplier capabilities

Supplier Operations Manager

• Lead and manage the planning and execution of technology projects and programs, ensuring alignment with business objectives and systems requirements.
• Partner with a broad network of experts to lead supply chain planning capability analyses and design.
• Cross-functional collaboration to develop comprehensive project plans ensuring alignment of resources to program scope, schedules, and budget.
• Integrate industry standards to optimize Intel's supply chain.
• Develop and document business processes and training material.
• Lead implementation processes including testing, training, change control, and transition management.
• Proactively identify and address challenges/risk to ensure timely high-quality outcomes.
• Conduct project close-out assessments, documenting lessons learned and providing recommendations for future improvements.

Operations jobs in Oregon

See all jobs on JobTailor