Operations

• Support a community-based energy-efficiency program
• Serve as a key point of contact for community-based organizations
• Provide guidance on residential energy efficiency program requirements
• Support clear, consistent communication across teams
• Focus on proactive partner engagement, issue resolution, and delivering a positive partner and customer experience
• Document partner interactions, decisions, and guidance to ensure transparency and continuity across teams

Operations Specialist

• Manage end-to-end logistics processes, including warehousing and transportation
• Optimize logistics networks and processes for efficiency, cost-effectiveness, and on-time delivery
• Oversee relationships with third-party logistics (3PL) providers, carriers, and freight forwarders, managing contracts and performance
• Monitor inventory levels in collaboration with planning teams to optimize stock and minimize carrying costs and stockouts
• Review needs for Direct Store Delivery (DSD) freight and the use of 3PL/temporary drivers and equipment
• Track, analyze, and report on key performance indicators (KPIs) for logistics, projects, and overall operational performance
• Provide regular insights and recommendations to senior management based on data analysis to drive continuous improvement
• Lead, mentor, and develop the logistics and operational teams, fostering a high-performance culture
• Ensure compliance with all relevant transportation regulations, safety standards, and customer requirements
• Cultivate a strong partnership with Retail/CBT to drive continuous improvement and productivity initiatives
• Lead the planning, execution, monitoring, and closure of strategic projects focused on enhancing operational efficiency, cost reduction, and service quality across the supply chain
• Manage cross-functional project teams, ensuring deliverables are met on time and within budget
• Implement robust change management strategies to ensure successful adoption of new processes and systems
• Report on project status, risks, and achieved benefits to senior leadership and stakeholders

Senior Manager, Warehousing & Logistics Operations

• Process all transactions and perform all tasks accurately within the procedural guidelines and without errors.
• Meet or exceed the Daily Productivity standards for each task performed.
• Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
• Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs.
• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
• Explain complicated topics in a clear and concise manner.
• Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations
• Log cases in database detailing actions taken on accounts and conversations with customers.
• Ensure timely completion of tasks, to meet contract guidelines.
• Performs other duties as assigned.
• Complies with all policies and standards.

Representment Operations, Transaction Processing Associate III

• Partner with the EVP & Head of Enterprise Strategy & Operations to design, refine, and implement CCS’s enterprise S&O operating model
• Help evaluate future structural changes across S&O, including how work should be organized across regions, departments, Corporate functions, and enterprise roles
• Support the continued development of shared definitions of S&O excellence
• Help prepare for, attend, and manage follow-up from key S&O meetings and leadership forums
• Support key S&O initiatives, including standalone Marketing and Business Development department development, proposal and contract process improvements
• Identify opportunities to improve S&O workflows through clearer SOPs, better reporting, automation, shared tools, and other process improvements
• Track key regional updates and operating context across Atlantic, Central, Northeast & Europe, and West
• Partner with Finance, BI, and regional S&O leadership to track and synthesize key operational and financial metrics
• Help turn data and regional updates into clear summaries, insights, presentations, and recommendations for the EVP & Head of Enterprise S&O, the Operations Leadership Team, and other firmwide leadership forums
• Support select Unleash priorities by helping advance workplans, track progress, prepare materials, and follow through on next steps.

Director, Enterprise Strategy – Operations

• Supervise labor management and planning of inbound, outbound activities
• Conduct staff meetings to review daily/weekly work activities
• Ensure compliance with company policies and procedures
• Manages operations to meet productivity and service goals
• Plans daily work schedule and assigns duties
• Trains new staff and conducts performance evaluations
• Keeps Manager informed of progress or problems requiring attention

Supervisor, Operations

• Identify trends and perform root cause analysis on unpaid and underpaid claims
• Research, appeal, and resolve claim rejections, underpayments, and denials with appropriate insurance payor
• Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives

Revenue Specialist II

• Service SBA commercial loans by processing operational in strict adherence to SBA program guidelines (e.g., 7(a), 504), internal policies, loan documentation, and regulatory requirements
• Ensure accuracy, completeness, and timeliness of work while meeting established service level agreements (SLAs) and quality expectations
• Research, analyze, and resolve discrepancies, appropriately document actions and outcomes
• Analyze SBA loan portfolios and loan histories to identify trends and key data points; develop and maintain Excel-based models and reports to quantify financial impacts and support decision-making
• Demonstrate strong ownership and accountability for assigned work, including follow through on open items
• Interpret SBA loan documentation, servicing requirements, and procedural guidance, applying sound judgment and adaptability in a dynamic operational environment
• Identify potential process gaps, risks, or inefficiencies and escalate observations through appropriate channels
• Collaborate effectively with internal partners across operations, risk, compliance, and other functional teams involved in SBA loan servicing
• Collaborate effectively with external partners, including investors and secondary market participants, to ensure accurate reporting and reconciliation of SBA loan data
• Analyze and interpret reporting and operational data related to commercial loan posting activities

Senior Operations Processor

• Assist in processing Health Plan(s) and Contracted Provider(s) daily files and uploads for all acute and post-acute admissions
• Assist with inpatient and concurrent calls to verify and confirm admission and obtain member information
• Assist with monitoring skilled nursing facility discharges
• Create Care Events as needed for new admissions to be followed by the Clinical Review Team
• Request clinical as needed; retrieve and document clinical from our EMR system(s).
• Communicate with the care team and other internal and external stakeholders
• Analyze data and develop reports/presentations
• Ability to multitask and prioritize in a busy work environment
• Maintain safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations

Review Operations Assistant

• Review and triage alerts flagged by Sift, Stripe RADAR, and internal reports.
• Investigate suspicious accounts and transactions; recommend and execute account actions where appropriate.
• Maintain performance metrics and SLA adherence.
• Document findings with clarity and consistency in Shippo’s fraud management tools.
• Educate customers on best practices for safe shipping, account security, and preventing fraudulent activity.
• Collaborate with Customer Support and Operations on escalations.
• Embody Shippo’s values — curiosity, ownership, and compassion — in every investigation.

Fraud Operations Analyst – Contract

• Lead a high-performing team responsible for end-user support, incident management, and defect triage
• Provide strategic oversight of production operations, driving system stability, operational excellence, and continuous improvement
• Foster collaboration across stakeholders to prioritize enhancements and deliver scalable solutions
• Translate operational insights into data-driven recommendations
• Develop team capability and build organizational strength

Salesforce Production Operations Manager

• Support and maintain recruiting workflows and operational processes within Greenhouse ATS
• Manage requisition structure, opening setup, pipeline integrity, and workflow hygiene across Talent Acquisition
• Partner with TA leadership to improve recruiting operations, candidate movement workflows, and pipeline health visibility
• Help identify, troubleshoot, and resolve workflow gaps, operational bottlenecks, and reporting inconsistencies
• Build, maintain, and validate TA dashboards, reports, and operational metrics
• Support recruiter attribution tracking, SLA reporting, pipeline health reporting, and recruiting analytics
• Audit recruiting data to ensure reporting accuracy and operational integrity across systems
• Help maintain alignment across Greenhouse, Jira, and TA reporting workflows
• Create and maintain SOPs, workflow documentation, operational guidance, and reporting standards
• Support operational audits and recruiting process governance initiatives
• Monitor recruiting operational health and proactively identify opportunities for process improvement
• Partner closely with Talent Acquisition, Staffing, People Operations, and Hiring Teams to support operational consistency
• Assist with operational rollout of new recruiting workflows, reporting structures, and process improvements
• Support change management and operational scaling efforts as TA continues to evolve

TA Operations and Systems Specialist

• Drive execution of key initiatives and programs, ensuring clear milestones, ownership, and follow-through from planning through delivery
• Partner with leadership to translate strategic priorities into actionable plans and coordinated workstreams
• Coordinate across multiple teams and stakeholders to ensure alignment and progress
• Identify risks, dependencies, and blockers early, and proactively drive resolution to keep initiatives moving forward
• Support planning and prioritization cycles, helping leaders stay focused on the highest-impact work

Senior Proactive Support Operations Specialist

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Central Operations – Process Optimization

• Fielding recruitment requests from the client team
• Recruiting participants for individual studies that match specific screening criteria identified during research planning
• Following a set process for participant screen, recruiting, scheduling, and technological assistance activities

Design Research Operations Coordinator

• Function as an effective resource to executives, management teams, and our board of directors
• Advise and partner with senior management and the C-suite to develop and implement growth strategies for each product line
• Direct the strategic and business planning for enterprise initiatives, product business line strategies, and operational improvements for the company
• Develop perspectives on market conditions, competition, opportunities, and strategic relationships to be considered for each product line
• Create actionable insights and implement strategies to help grow and support the business
• Own and manage key operational metrics and KPIs for the business units and company
• Create scalable internal processes and systems that connect and support company operational improvement across Finance, Customer Success, and Go-to-Market (GTM)
• Communicate analyses and recommendations to key leaders across the organization

Strategy & Operations Associate – Senior Associate

• Integrated Eligibility Policy unit is responsible for developing and maintaining policy, administrative rule, and ONE system functionality related to Oregon Health Plan/Medicaid eligibility.
• The position serves as the agency’s principal expert on Medical Work Requirements under House Resolution 1 (2025).
• The role leads analysis of federal and state laws, regulations, and program data to develop, revise, and recommend changes to Medicaid administrative rules.
• Produces policy guidance and issue analyses for OHA leadership, legislators, CMS, providers, and partners.
• Leads system‑level planning for eligibility and Medicaid information systems, including business requirements, workflows, reporting standards, and safeguards.

Senior Policy Analyst – Medical Work Requirements

• Serve as a key project manager and policy advisor, supporting the administration of the Community Corrections Division.
• Collaborate with internal and external stakeholders, including the Information Systems Services Division (ISSD), to ensure the functionality and alignment of systems with the needs of over 1,200 county community corrections staff statewide.
• Work closely with counties to develop and support parole, post-prison, and probation supervision services, as well as community-based sanctions and programs for adults on supervision.
• Monitor program availability, respond to inquiries from the public and network partners, and represent the agency in statewide forums.
• Provide advanced technical and operational support for automated and non-automated systems, encompassing design, implementation, training, and user support.
• Ensure the efficiency and effectiveness of Community Corrections systems and services across the state.

Community Corrections Coordinator, Operations and Policy Analyst 3

• Collaborates with charge nurses to assess current and future staffing needs.
• Triages requests and works collaboratively with Mission Control and the Administrator on Duty group to meet hospital and operational needs.
• Uses extensive knowledge of OHSU Health’s complex patient population, procedures and protocols to correctly and equitably allocate available resources in accordance with clinical guidelines and/or collective bargaining agreements, when and where relevant.
• Complete staffing activities within tight time frames dictated by collective bargaining agreements.
• Provide complete documentation of issues surrounding shift staffing to alert supervisor and manager of items needing management follow up.
• Accurately enter data into scheduling database to facilitate the creation of reports for the Patient Care Services Division.
• Participate with other staff in on-call coverage.
• Utilize knowledge of timekeeping processes to complete entries for approximately 4,000 employees, including unusual circumstances and bargained agreements specific to individual areas. These entries include clock in’s and out’s, completing historical adjustments, entry of vacation cash out’s and special check requests, all per established protocols.
• Run KRONOS reports as requested, including manipulating data in Excel versions of reports
• Serve as resource for Float Pool and unit staff regarding payroll procedures and KTM usage
• Serve as resource for unit management staff for payroll and timekeeping questions
• Other duties as assigned

Healthcare Operations Specialist

• Leverage AI tools and build AI solutions to accelerate the development of internal automation and tooling
• Design, build, and maintain CI/CD pipelines to ensure fast, reliable, and secure software delivery
• Automate repetitive engineering and operational workflows to eliminate manual overhead and reduce human error across teams
• Build and maintain internal tooling and scripts that improve productivity for developers and internal stakeholders.
• Monitor system health using New Relic and Sentry, investigate incidents, and implement lasting fixes.
• Set up and refine alerting, dashboards, and logging to give teams proactive visibility into system behavior.
• Act as a tier 2 escalation point for Customer Success, diagnosing and resolving complex technical issues
• Collaborate with Product and Engineering teams to surface recurring issues and drive systemic improvements.

Operational Excellence Engineer

• Act as primary contact for field consultants, handling Hub inquiries on pricing, services, scoping, and engagement models, and triaging ad-hoc or complex questions to the right team member
• Manage end-to-end intake and assignment of requests, ensuring clear scope, prioritization, and routing to appropriate resources
• Assign and coordinate team capacity—matching writers, analysts, project managers, and vendors to work based on availability, skills, and project complexity—while partnering with leads to balance workloads
• Maintain and operate workflow systems, intake forms, trackers, SOPs, and documentation; execute standard processes reliably and implement documented process improvements
• Oversee financial and vendor operations including invoicing, PO setup, billing coordination, payment reconciliation, and tracking core metrics (utilization, billing, margins) to support leadership reporting
• Coordinate cross-team deliverables and onboarding logistics (contractor ramp-up, tech setup), resolve routine operational issues, and escalate staffing or process risks to Hub leadership

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