Operations

• Supervises billing leadership and staff, including hiring, training new team members, performance evaluation, workload allocation, and professional development.
• Serves as the department’s subject matter expert on coding and billing processes.
• Serves as the subject matter expert for each project’s clearinghouse and advises best practices within the client’s clearinghouse.
• Responsible for reviewing improvements with clients pertaining to billing and DNFB recommendations.
• Responsible for reviewing, advising, and building clearinghouse edits and bridge routines to ensure industry standard clean claim rates.
• Ensure compliance with HIPAA, State, and Federal laws and guidelines among team members.
• Implement audit and productivity standards to uphold compliance across the billing teams.
• Ensure leadership teams are informed proactively pertaining to client billing issues and opportunities; attend client meetings as needed for explanations.
• Strive to meet or exceed all KPIs and goals.
• Coach and mentor supervisors when employees do not meet expectations.
• Design, implement, and maintain billing best practice workflows and policies.
• Foster teamwork and a positive working environment.
• Support supervisors with team member payroll accuracy and approvals as needed.
• Participate in client or internal meetings as requested.
• Complete all assigned projects promptly.
• Perform other related duties as needed.

Operations Manager – Billing

• Ensure adherence to company policies and procedures, fostering compliance and professionalism.
• Conduct start-up meetings to communicate department expectations and maintain clear communication channels.
• Coordinate day-to-day work activities to optimize efficiency and achieve operational goals.
• Provide necessary tools, training, and support for safety, quality, cost, and people key performance indicators for the department and building goals.
• Cultivate a positive work environment, instilling ownership and accountability among team members.
• Maintain fiscal responsibility within the distribution center, controlling labor and supply costs.
• Inspect work quality and accuracy, ensuring adherence to standards and driving continuous improvement.
• Cross-train employees to enhance skill sets and promote operational flexibility.
• Identify and nurture candidates for promotion and succession planning.
• Collaborate with management and cross-functional teams to address operational issues.
• Review individual performance and attendance, providing constructive feedback and counseling.
• Address employee needs in collaboration with the Operations Manager.
• Assist in other departments as required, demonstrating flexibility and commitment.
• Promote and maintain high standards of maintaining a clean and safe work environment.
• Undertake any other duties as assigned, contributing to overall operational efficiency.

Operations Supervisor

• Own and proactively drive the website roadmap, seeing opportunities to boost user experience, performance, search visibility, accessibility, and operational efficiency.
• Manage and refine Adobe Experience Manager (AEM) websites, using Edge Delivery Services to promote scalable and efficient web experiences.
• Complete hands-on website updates, improvements, and frontend optimizations using HTML, CSS, and JavaScript.
• Partner cross-functionally with marketing, product, analytics, technology, and external partners to implement and improve digital experiences.
• Lead ongoing website optimization initiatives focused on UX, engagement, conversion performance, and discoverability.
• Drive technical SEO initiatives including structured data, AEO, GEO, metadata strategy, and AI discoverability guidelines.
• Support Adobe Commerce optimization efforts, including merchandising and digital customer experience improvements.
• Track and optimize Core Web Vitals, Lighthouse scores, analytics configurations, and website tracking results.
• Maintain website governance standards, accessibility compliance, operational health, and content quality across digital properties.
• Serve as the primary point of contact for website operations and optimization initiatives across internal collaborators and external partners.
• Coordinate content publishing and ensure alignment with brand standards, user experience guidelines, accessibility requirements, and platform governance.
• Ensure all web and digital activities align with relevant regulations, standards, and internal compliance requirements.
• Stay informed on evolving web technologies, Adobe platform capabilities, SEO trends, search developments guided by AI, and digital experience guidelines.

Website Operations & Optimization Manager

• Serve as an operational expert in 5th‑generation tactics, threat employment, and mission execution, ensuring accurate and realistic modeling within JSE‑N and associated platforms.
• Provide hands‑on technical support across JSE‑N, GRID, NGTS, FIAB, and battlespace environments, including integration, troubleshooting, and validation of system components.
• Apply practical, experience‑based knowledge to develop, update, test, and correct models, entities, threat behaviors, and battlespace configurations.
• Collaborate with government operators, engineers, and developers to ensure operational realism across all simulated environments.
• Conduct operational analysis and mission effectiveness assessments using simulation tools.
• Lead or support test events, integration activities, and mission execution as a trusted SME.
• Contribute to trade studies, architecture discussions, and system improvements using operational judgment and simulation‑driven insights.

Operations, Tactical Simulation Integration SME

• Review and fund consumer automobile loan applications that conform to credit decisioning in accordance with approved guidelines and policy constraints while meeting service level agreements
• Prepare required write-ups (as applicable) and ensure all due diligence and background evaluation is complete and thorough before loan funding
• Communicate effectively with appropriate parties to satisfy conditions and maintain stellar internal and external customer service
• Thorough review and evaluation of all documentation related to the loan file to ensure accuracy and completeness
• Work in a team oriented, fast-paced environment by contributing to operational efficiencies and by meeting or exceeding key performance indicators
• Prepare and complete journal entries and reconciliations
• Ensure applications/loans meet regulatory requirements
• Other duties as assigned to meet business and company needs

Consumer Lending Operations Specialist – Auto Funder

• Supervising the daily operations including labor management and planning
• Conducting staff meetings to review daily/weekly work activities
• Ensuring safe and profitable operations in accordance with company policies
• Managing to meet productivity and service goals, implementing cost savings measures
• Providing direction and support to Human Resources
• Planning daily work schedules and assigning duties to staff

Supervisor, Operations

• Lead interviews for potential Posting staff and Team Lead candidates.
• Ensure team members consistently comply with HIPAA, state, and federal laws and guidelines.
• Provide ongoing training and mentorship to staff.
• Monitor productivity standards and quality, ensuring all team members meet expectations.
• Review team member quality and coach and mentor team on any negative trends.
• Assess team member performance daily and provide coaching if key metrics are not achieved.
• Escalate employee deficiencies to management if coaching does not result in improvement.
• Communicate team and individual progress with the Shared Services Manager.
• Administer disciplinary actions and implement Employee Success Plans as needed.
• Promote a positive work environment and encourage teamwork.
• Ensure the accuracy and approval of team member payroll.
• Complete performance evaluations for all staff.
• Track and resolve outstanding monies/EOB’s that can’t be posted.
• Ensure client policies around denial posting, contractual write offs etc. are followed.
• Stay up to date with payer updates and process changes to ensure accurate posting.
• Lead and participate in daily shift briefings.
• Investigate problem accounts as identified.
• Escalate unresolved client IPO issues to management.
• Train all new hires on both client and Currance workflows.
• Collaborate with management to develop policies.
• Participate in limited travel as required.
• Complete all assigned projects in a timely manner.
• Perform additional duties as needed.

Operations Supervisor – Payment Posting

• Review commercial performance for all product categories to ensure revenue and profit targets are achieved
• Define and deliver against Content roadmaps, working in partnership with the Commercial Content Unit
• Work with Central Product teams to outline opportunities and requirements for Product development, in line with the Product strategy and business objectives for the North American commercial unit
• Champion the creation of Product focused Marketing activities with Acquisition and Retention teams to ensure that the Commercial objectives and performance of the business are optimized
• Report of content performance to key stakeholders on a frequent basis, including the review and optimisation of the Casino Lobby, of Branded and Exclusive content, Jackpot performance, Rewards utilisation and performance
• Track competitor game offerings, USPs, and promotions
• Liaise with Marketing and VIP on casino specific promotions and bonusing

Senior Manager, iCasino Operations

• Support CSAA customers by providing information on policy and coverage
• Respond to inquiries on existing claims and take first notice of loss on newly filed claims
• Communicate with customers via phone, email, text, or chat
• Assist customers with insurance claims
• Check status of existing claims and provide updates
• Document all claim activity accurately and timely in claims systems

Operations Shared Services Specialist

• Review and triage alerts flagged by Sift, Stripe RADAR, and internal reports.
• Investigate suspicious accounts and transactions; recommend and execute account actions where appropriate.
• Maintain performance metrics and SLA adherence.
• Document findings with clarity and consistency in Shippo’s fraud management tools.
• Educate customers on best practices for safe shipping, account security, and preventing fraudulent activity.
• Collaborate with Customer Support and Operations on escalations.
• Embody Shippo’s values — curiosity, ownership, and compassion — in every investigation.

Fraud Operations Analyst – Contract

• managing numerous occupational health clinics on construction sites in the Mountain, West and Pacific regions
• responsible for managing local and corporate client relationships
• managing local and corporate client relationships including: developing a professional and personal relationship that engenders trust and respect, promoting Medcor, Inc.’s ethics and values
• supervision and leadership within a team environment of all full-time, part-time and contract clinic staff at multiple clinic sites
• monitoring budgets and partnering with leadership to control expenses effectively
• supporting the protocol-based mission of the clinics and contributing to the overall strategy of the Division and clients
• significant travel required (up to 75%) across the United States
• responsible for budget management at assigned clinics, including: maximizing revenue generation; controlling expenses; maximizing cash flow and volume; managing site budget setting process
• accountable for assuring standard operating procedures are in place and utilized in clinics
• developing relationships with client executives, supervising physicians and other local health care providers as needed
• work effectively and relate well with others including supervisors, colleagues, and individuals inside and outside the company

Operations Manager – Construction

• Responsible for managing local and corporate client relationships including: Developing a professional and personal relationship that engenders trust and respect
• Promoting Medcor, Inc.s ethics and values
• Understanding the organizational environment of the clinics
• Responsible for the management and leadership of staff at clinic sites including: Supervision of staff which involves direct and indirect responsibilities for interviewing, selection, training, motivating, wage and salary administration, documented & timely feedback, performance appraisal, developing goals, and developing procedures to ensure achievement of goals
• Assisting with problem solving at sites and the proper use of electronic medical records by staff
• Responsible for budget management at assigned clinics, including: Maximizing revenue generation; controlling expenses
• Maximizing cash flow and volume, and managing site budget setting process
• Monitors performance and acts to ensure financial targets and objectives are met
• Assures accurate monthly financial billing and contract rate compliance in such billings
• Accountable for assuring standard operating procedures are in place and utilized in clinics in addition to growth in clinic volumes and services
• Develops relationships with client executives, supervising physicians and other local health care providers as needed
• Works closely with Medcor corporate office to share information and improve the quality of our clinic services and solve problems in the field
• Responsible for sites including: Coordination with corporate, training needs, local client relations
• Coordination with Medcor and client IT staff for computer requirements and needs
• Coordination with Medcor HR for staffing needs
• Coordination with Medcor accounting to confirm accounting procedures
• Insure medical and office supplies are in place
• Support training via Medcor training department and other development of staff as needed
• Institutes and participates in regular staff meetings and operations management team meetings
• Work effectively and relates well with others including supervisors, colleagues, and individuals inside and outside the company

Manager, Operations – Construction

• Support and maintain recruiting workflows and operational processes within Greenhouse ATS
• Manage requisition structure, opening setup, pipeline integrity, and workflow hygiene across Talent Acquisition
• Partner with TA leadership to improve recruiting operations, candidate movement workflows, and pipeline health visibility
• Help identify, troubleshoot, and resolve workflow gaps, operational bottlenecks, and reporting inconsistencies
• Build, maintain, and validate TA dashboards, reports, and operational metrics
• Support recruiter attribution tracking, SLA reporting, pipeline health reporting, and recruiting analytics
• Audit recruiting data to ensure reporting accuracy and operational integrity across systems
• Help maintain alignment across Greenhouse, Jira, and TA reporting workflows
• Create and maintain SOPs, workflow documentation, operational guidance, and reporting standards
• Support operational audits and recruiting process governance initiatives
• Monitor recruiting operational health and proactively identify opportunities for process improvement
• Partner closely with Talent Acquisition, Staffing, People Operations, and Hiring Teams to support operational consistency
• Assist with operational rollout of new recruiting workflows, reporting structures, and process improvements
• Support change management and operational scaling efforts as TA continues to evolve

TA Operations and Systems Specialist

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Central Operations – Process Optimization

• Build and maintain advanced conversion tracking across platforms using Google Tag Manager, Google Ads, Meta Pixel, and other relevant tagging solutions.
• Implement and audit event-based tracking, custom conversions, and audience pixels to ensure data accuracy and completeness.
• Troubleshoot tracking issues using browser-based debugging tools, GTM preview mode, and platform diagnostics.
• Support first-party data strategies and assist with integration of CRM or offline conversion data into ad platforms.
• Develop and maintain performance dashboards and recurring reports using tools such as Google Looker Studio, Tableau, or similar reporting platforms.
• Compile and deliver clear, insightful post-campaign and in-flight reports that translate raw data into meaningful performance narratives for internal teams and clients.
• Track and analyze key performance metrics including conversions, ROAS, CPA, CTR, viewability, and attribution data.
• Identify trends, anomalies, and optimization opportunities through rigorous data analysis.
• Partner with media planner/buyers, client services, and cross-functional teams to ensure seamless campaign execution and alignment with broader strategy.
• Participate in client calls and presentations when necessary, confidently communicating technical concepts in accessible, client-friendly language.
• Maintain documentation of campaign specs, tracking setups, and operational processes to support team efficiency and knowledge sharing.
• Stay current on platform updates, industry trends, and emerging ad tech tools relevant to campaign performance and measurement.

Ad Operations Specialist

• Fielding recruitment requests from the client team
• Recruiting participants for individual studies that match specific screening criteria identified during research planning
• Following a set process for participant screen, recruiting, scheduling, and technological assistance activities

Design Research Operations Coordinator

• Function as an effective resource to executives, management teams, and our board of directors
• Advise and partner with senior management and the C-suite to develop and implement growth strategies for each product line
• Direct the strategic and business planning for enterprise initiatives, product business line strategies, and operational improvements for the company
• Develop perspectives on market conditions, competition, opportunities, and strategic relationships to be considered for each product line
• Create actionable insights and implement strategies to help grow and support the business
• Own and manage key operational metrics and KPIs for the business units and company
• Create scalable internal processes and systems that connect and support company operational improvement across Finance, Customer Success, and Go-to-Market (GTM)
• Communicate analyses and recommendations to key leaders across the organization

Strategy & Operations Associate – Senior Associate

• Lead a remote team consisting of approximately 9 Patient Pathways Dialysis Coordinators within the Patient Pathway program including but not limited to teammate relations, fostering a positive work environment, conducting annual performance and salary reviews, performance management, recruitment, retention, terminations, and related ePCNs
• Conduct regular update calls and operating reviews with each direct report
• Manage the hiring and onboarding process for Dialysis Coordinators in assigned territory
• Know, understand, implement and follow DaVita Teammate Guidelines and employment policies and procedures
• Schedule and organize new teammate training, including both classroom training and on-site shadowing
• Review financial statements and data
• Ownership of territory P&L
• Utilize financial data to improve profitability. Prepare and control operational budgets.
• Plan effective strategies for financial well-being of Patient Pathways.
• Implement new Patient Pathways Program across hospital partners
• Meet face to face with hospital partners to discuss current discharge processes
• Structure, introduce and train hospital partners on the Patient Pathway program
• Identify areas of improvement in the discharge process in individual local markets
• Conduct regular update check-ins with hospital partners and Patient Pathways management before, during, and after implementation
• Analyze, develop, and implement new ways for the company to differentiate itself in the marketplace
• Conduct Local Market Education, Awareness and Strategy
• Work cross-functionally with DaVita and Non-DaVita operations leadership across chronic and hospital services teams to introduce Patient Pathways
• Update local operations leadership on the progress and impact of the Patient Pathways program
• Discuss ongoing strategies for each market with Patient Pathways and field management
• Provide coverage assistance at Patient Pathways partner hospitals as needed (including but not limited to covering during teammate PTO leave or position vacancies)
• Analyze Patient Pathways reports for assigned territory including but not limited to patient volume for each Dialysis Coordinator and length of stay and readmissions metrics for territory and individual hospitals
• Analyze performance of each market and make recommendations on future action plans based on the analysis
• Provide management team with monthly updates regarding the above metrics

Manager, Regional Operations

• Design and implement Nava’s enterprise knowledge framework from the ground up: taxonomy, metadata standards, content architecture, and tooling built for both human findability and AI readiness
• Assess, maintain, and re-structure Nava’s knowledge base into a scalable base across Nava’s internal systems (Confluence, GDrive, and integrated platforms), ensuring content is structured, deduplicated, and consistently organized
• Establish and own documentation standards company-wide: content templates, review cycles, ownership models, and quality criteria
• Improve discoverability through information architecture and enterprise search optimization, so the right knowledge surfaces at the right moment across tools and workflows
• Own the strategy for making Nava’s knowledge infrastructure AI-ready: ensure content is structured, tagged, and governed in a way that supports AI tools, intelligent search, and agentic workflows
• Lead integration between Nava’s knowledge systems (Confluence, GDrive, etc) and the platforms that enable automated and AI-assisted workflows; partner with Technology and Operations to define the framework for how content is consumed by AI systems
• Stay current on emerging AI and knowledge engineering capabilities; bring informed recommendations to leadership on where Nava can gain leverage as tooling evolves
• Define and enforce governance standards for the full content lifecycle, from creation and review through archival and retirement, ensuring accuracy, compliance, and version control at scale
• Partner with subject matter experts across functions to capture and convert tacit knowledge into structured, reusable content
• Build the measurement framework for knowledge management at Nava: define KPIs for content health, usage, search success, and time saved, and track attribution back to business impact
• Build proactive relationships with leaders across Delivery, People Operations, Finance, Growth, and Operations to surface knowledge gaps and align on priorities; develop training, templates, and playbooks that enable contributors across functions to create and maintain knowledge that meets Nava’s standards
• Opportunity to build a team as the function scales, based on business need

Manager, Central Operations – Knowledge Management

• Support core transformation processes, including initiative definition, value sizing, timing, and confidence assessment across business pillars.
• Maintain and operate transformation tracking tools (e.g., Shibumi), including data quality, logic checks, and ongoing updates.
• Track initiative progress against plan; identify risks, slippage, and gaps to target and escalate issues proactively
• Ensure savings and value initiatives are translated cleanly and credibly into financial outcomes, in close partnership with Finance and People & Culture.
• Support preparation of executive- and sponsor-level materials, including SteerCo content, value narratives, and decision-ready insights
• Partner with Super Pillar teams (e.g., Sales, G&A, Technology, Product & Studios, Manufacturing, Field services/supply chain) to pressure-test assumptions, clarify dependencies, and support execution.

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