Operations

• Drive high-priority initiatives across the business.
• Work with leadership to solve business and product challenges.
• Build new teams, processes, and capabilities as the company grows.
• Lead cross-functional projects from planning through execution.
• Research new markets, products, and business opportunities.
• Improve how we operate by identifying problems and implementing practical solutions.
• Take ownership of projects and deliver meaningful business outcomes.

Strategy & Operations Associate

Strategy & Operations Lead

• SV・チームリーダー等の管理者の育成およびマネジメント
• アウトソースパートナー(委託先ベンダー)の運営管理・品質管理・改善指導
• 電話、チャット、メール等のマルチチャネルを通じた受注およびカスタマーサポートの運営管理
• 顧客対応品質・生産性・顧客満足度向上に向けた施策の企画・実行
• データ分析を通じた課題抽出、改善施策の立案および実行
• プロジェクトの推進・進行管理(システム導入、業務改善、CX向上施策等)
• 部門予算の管理およびコスト最適化
• 組織目標と会社戦略を連動させた業務推進およびチームへの浸透

Operations Area Manager

• Coordinate projects and tasks across teams, tracking progress, deadlines, and deliverables.
• Keep day-to-day operations running smoothly: scheduling, documentation, reporting, and follow-ups.
• Act as a point of contact between internal teams, external partners, and stakeholders.
• Support commercial, financial, and administrative processes such as quotations, purchase orders, invoices, and record-keeping.
• Help manage vendor and partner relationships, including renewals and commercial discussions.
• Monitor compliance with agreements, internal policies, and governance requirements.
• Prepare clear reports, summaries, and materials for stakeholders and leadership.
• Identify opportunities to simplify and improve processes, and help put improvements in place.
• Take on new responsibilities as priorities shift — no two weeks look exactly the same.

Project and Operations Specialist

• The Head of Operations for Japan is responsible for leading the System Certification in Japan.
• This role holds full accountability for audit and certification delivery in compliance with accreditation requirements, driving operational excellence, business growth, service quality, and governance.
• The role translates strategic priorities set by Global, APAC, and Managing Director Assurance leadership into effective operational execution, ensuring delivery against revenue, contribution, quality, and compliance objectives.
• Oversee all audit and assessment activities including certification, surveillance, recertification, special audits, and issuance of certificates in line with accreditation requirements.
• Ensure consistent, scalable, and high‑quality service delivery across all System Certification and ISA operations.
• Drive process standardization, simplification, and operational efficiency to support sustainable growth and margin improvement.
• Lead resource planning, auditor utilization, and scheduling to maximize productivity and client outcomes.
• Own KPI monitoring and operational performance management, including corrective actions.
• Lead initiatives to strengthen customer satisfaction and loyalty through consistent, responsive, and high‑quality service delivery.
• Provide strong leadership to Operations and certification teams, fostering accountability, inclusion, and high performance.
• Deliver revenue, contribution, and profitability targets for the System Certification and ISA business in Japan.

Head of Operations – System Certification

• Handling customer securities account opening, including anti-social force screening and due diligence.
• Ongoing customer account management.
• Managing and executing securities operations, including settlement, funding, withdrawals, and balance reconciliation.
• Provide feedback and support to the product development team based on domain knowledge of U.S. and Japanese equity back-office processes.
• Provide input on processes related to settlement, foreign exchange, and custody.
• Validate specifications and accuracy of statutory reporting documents.
• Review and verify customer tax-related requirements.
• Provide input regarding requirements for off-ledger bookkeeping and client ledger structure.

Broker-Dealer Operations Specialist, Japanese Language Required

• Collaborating with Director, Retail - APAC and key stakeholders to create and execute strategies
• Leading retail operations for all APAC NSO’s
• Partnering with Asset Protection team for executing initiatives
• Driving risk and loss reduction activities
• Managing comprehensive project plans
• Providing support and guidance to store teams
• Providing updates to leadership on project statuses
• Identifying and escalating potential risks
• Leading programs to enhance guest experience and drive sales
• Creating a global retail operations calendar

Manager, Retail Operations – APAC

• Lead energy management programs across a dynamic real estate portfolio, driving continuous improvement and building a culture of accountability and innovation
• Identify and advance renewable energy opportunities — from data analysis through to client approval — positioning the business at the forefront of the energy transition
• Proactively pursue utility rebates and government incentive programs to maximise value for clients
• Monitor and manage factors affecting energy consumption, coordinating solutions across teams and optimising Building Management Systems to industry best practice
• Serve as a trusted advisor on energy supply, demand, and performance reporting, maintaining strong and reliable client relationships
• Ensure compliance with regulatory requirements, consolidating data and managing timely, accurate submissions on behalf of clients
• Develop and present business cases for energy reduction initiatives, including innovative pilot projects with clear ROI, cost, and savings analysis
• Maintain energy action plans in Envizi — tracking costs, savings, and verified outcomes with rigorous supporting analysis
• Partner with cross-functional JLL teams (Real Estate, Finance, Projects, FM, and Procurement) to deliver seamless, integrated sustainability solutions
• Build and sustain meaningful relationships with key client stakeholders through proactive governance and clear communication
• Champion success stories across the energy and sustainability program to inspire engagement and demonstrate impact
• Contribute to the broader JLL Energy and Sustainability Services team, sharing knowledge and shaping strategic direction
• Ensure all operations comply with applicable environmental legislation and company standards
• Support ISO 14001 and ISO 50001 audits and regulatory assessments, managing follow-up actions and documentation
• Act as the primary liaison between corporate sustainability teams and on-the-ground facilities management.

Sustainable Operations Professional

• 今回募集するPartner Sales Specialistのポジションは、「メルカリShops」に出店いただく加盟店の拡大を最大化するとともに、利用促進に向けた交渉・契約合意やプロジェクト管理を担っていただきます。
• 具体的な業務内容は以下の通りです。
• 大手事業者（主にリユース小売業界大手企業）のEC責任者に向けた営業活
• 出品後の販促導入提案、売上拡大コンサルティング
• 目標達成のための営業状況管理
• 業務進捗のマネジメントサポート
• チームメンバーのマネジメントサポート
• パートナーとの経済条件、責任範囲などの契約交渉
• クロージングサポートなどパートナー経由のセールス支援

Partner Sales Specialist – BtoC領域新規事業

• Responsible for operating evoTrip’s Japan platform year-round
• Focus on Snow and Mountain Biking trips
• Grow the Japan Trips offering into a year-round adventure platform in Japan
• Blend product development, vendor management, and operational leadership to deliver premium guest experiences while scaling efficiently
• Collaborate closely with evo’s North American team to refine products and evolve trip offerings in Japan for North American guests

Japan Trip Operations Lead

• Collaborate with sales management to inspect sales process quality
• Assist in identifying process bottlenecks and inconsistencies
• Develop and implement effective account and territory planning
• Facilitate regular account reviews and pipeline planning
• Monitor and analyze performance and assist in campaign development
• Partner with sales excellence team for effective dashboards
• Lead sales improvement projects aligned with business priorities
• Train sales teams on sales behaviors and tools like Salesforce
• Drive alignment across Sales, Lead Gen, and Marketing organizations
• Support account standardization and closing plans with customers

Operations jobs in Japan

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Strategy & Operations Associate

Strategy & Operations Lead

Operations Area Manager

Project and Operations Specialist

Head of Operations – System Certification

Broker-Dealer Operations Specialist, Japanese Language Required

Strategy & Operations Lead

Strategy & Operations Associate

Manager, Retail Operations – APAC

Sustainable Operations Professional

Partner Sales Specialist – BtoC領域新規事業

Japan Trip Operations Lead

Commercial Excellence Lead, Sales Operations