Operations

• Provide administrative support to the educational staff
• Manage schedules, correspondence, and documentation
• Collaborate with team members on school events
• Assist with the onboarding of new staff

Operations Assistant

• Strategic management and oversight of Epidemiology-led non interventional studies with progressive autonomy
• Provide support to the Study Leader for vendor selection, scope development, management, and oversight of external vendors/CROs
• Manage and coordinate the development of study-related deliverables including development of project plans/timelines, confirming accountabilities, document quality, driving completion of actions and escalating obstacles/risks
• Drive study-related deliverables to ensure regulatory and process timelines are met
• Responsible for relevant updates to the cross-functional team and stakeholders on study status
• Leverage applicable systems and processes to enable successful tracking and completion of the study and study-related deliverables
• Coordinate the development, review and approval of study protocol and other study-related documents
• Maintain study-related documents (e.g., meeting minutes, IRB/EC approvals) in the appropriate document repository
• Responsible for oversight of funds spent against approved budget
• Proactively identify, address and escalate, as appropriate, project-related issues
• Identify opportunity areas for efficiency and participate in department related projects in order to achieve operational excellence within Global Epidemiology and the CS Product Office
• Build solid foundation in understanding regulations and applies knowledge or regulations to guide the development study-related deliverables
• Collaborate effectively to build and leverage relationships across functions and organizations to achieve business results
• Participate in audit and inspection preparation and execution activities

Epidemiology Study Operations Manager

• Develop and maintain volume forecasting, capacity planning, and resource optimization models
• Research and implement new predictive modeling and operations research methodologies
• Assist in driving forecasting and capacity modeling consistency and innovation across team
• Routinely partner with Front Line Units (FLUs) to ensure model accuracy
• Conduct model production and performance presentations with executive leadership
• Assist with documentation and other efforts to adhere to Model Risk Management (MRM) requirements
• Serve as volume forecasting subject matter expert to help with analyst onboarding and training across Resource Analytics

Quantitative Operations Associate II – Lead Modeler

• Executive Communication: Write, edit, and distribute email, correspondence memos, letters, and forms. When drafting correspondence for the Founder, write in his voice: warm, concise, relationally attuned, and free of anything that reads as templated or corporate. Maintain a proof-of-listening standard in all external communication, mirroring the language of the pastor or leader being served. Draft correspondence for prospects, customers, partners, and Pushpay leadership, including follow-ups tied to active sales conversations.
• Calendar Management: Maintain leaders’ calendars, including scheduling meetings, appointments, speaking engagements, and travel arrangements. Exercise discretion in committing time and evaluating needs, ensuring time is protected for high-leverage work and active deals.
• Email Management & Executive Communication: Inbox organization, ensuring proper filing, prioritization, and prompt and timely responses. Specifically for the Founder, manage the inbox end to end, triaging, drafting, and responding on his behalf with full authority.
• Travel Management: Book and manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals, ensuring adherence to company travel policy with precision and zero surprises.
• Executive Operations: Create agendas, distribute meeting prep materials, support creation of slide decks, and publish notes/action items. Prepare briefing documents ahead of key meetings, including SteerCo sessions, customer conversations, and Pushpay leadership touchpoints. Serve as a connective layer between the Founder and internal teams (product, customer success, Pushpay counterparts), keeping information flowing and decisions moving.
• Presentation Support: Lead in the development of on-brand, visually appealing presentation graphics and presentation slides.
• Confidentiality: Maintain confidentiality and high degree of ethical standards at all times, handling sensitive matters including deal terms, personnel topics, and financial information with absolute discretion.
• Priority Management: Keep leaders advised of time-sensitive and priority issues, ensuring appropriate follow-up. Track commitments across sales, product, and integration workstreams, ensuring nothing falls through the cracks.
• Reporting Coordination: Coordinate the creation of and on-time submission of regularly scheduled reports.
• Expense Management: Prepare, reconcile, and submit expense reports for leaders; review submitted reports for accuracy and pre-approval.
• Event Coordination: Plan, coordinate, and execute in-person and virtual activities that build team connection and strengthen workplace culture, including team building events and social gatherings; recognition celebrations and milestone acknowledgments; and seasonal events.
• Digital Presence and Personal Brand: Own the Founder’s social media schedule end-to-end, planning, drafting, and publishing content across platforms. Curate and develop content that positions the Founder as a trusted voice on shepherding, congregant engagement, and church leadership. Repurpose talks, sales conversations, and customer wins into thought leadership content, monitoring engagement and surfacing opportunities.
• Special Projects: Complete a variety of special projects including supporting staff recognition and morale; creating presentations, financial spreadsheets and special reports. Take ownership of initiatives the Founder delegates, from event planning to customer-facing collateral, and represent the Founder in meetings when appropriate, capturing decisions and driving follow-through.
• Flexible Support: Perform additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.

Executive Operations & Communication Manager

• The Manager of Charter Air Operations will manage aspects of client/university partner interface of the Charter Air department.
• Duties include the sourcing to collection lifecycle for charter air transportation, maintaining mutually beneficial relationships with the charter departments at commercial airlines, as well as charter air carriers in various regions across the United States and the world.
• The role successfully manages the relationship, selection, and contracting processes for our collegiate and event clients.
• The individual in this role is a key part of the team and may be responsible for overseeing the Charter Air Coordinators.
• Helps to maintain strong relationships with university partners and works closely with charter air carriers.
• Charter coordination and communication with Anthony Travel onsite athletics personnel as well as Event Managers throughout the organization.
• Helps to ensure Anthony Travel is receiving the best available rates in the market.
• Assists with managing contracts to minimize risk and maximize revenue to company.
• Performs situation analysis and decision making.
• Works with charter air liaisons to ensure charters are prepared for events and address customer service issues.
• Takes initiative to identify solutions to solve particular process or business problems.
• Manages all aspects of air charter process Client reporting, Accuracy and consistency with procedures and policies, Data/information setup in travel management systems, Customer travel experience, including coordination with carriers, TSA, airports and flight interruptions.

Manager, Charter Air Operations

• Responsible for taking a holistic approach to identifying business improvement opportunities developing solutions, managing initiatives, and identifying the resources and various disciplines needed to execute the process
• Specific consulting responsibilities include operational, financial and process analysis, strategy development, process reengineering, and modeling, e.g., LEAN/Six Sigma, and continuous improvement, to deliver operational transformation
• Perform assessments by conducting operational and shop-floor observations and utilizing analytical skills to understand client environments
• Develop and deploy KPI’s and operating systems to measure and improve operating performance
• Develop, manage, and lead continuous process improvement initiatives
• Deliver training, coach, and mentor client staff
• Execute a portion of the scope of work as assigned and ensure deliverables are achieved on time and within budget
• Leverage the flexibility of Lean, Six Sigma, and Performance Improvement tools to enhance productivity

Senior Consultant, Performance Improvement Operations

• Map how merchandising actually works today, not how the org chart says it works.
• Redesign core operating processes for speed, accuracy, and margin protection: assortment planning, item setup, pricing and markdown, vendor and PO management, allocation, replenishment.
• Own the calendar connecting marketing activations to inventory, so launches are stock-backed, not a surprise to the warehouse.
• Translate activation plans into buy, allocation, and replenishment signals; flag stock risk before launch, not after.
• Coordinate vendor commitments tied to activations: fill rates, lead times, launch quantities.
• Build self-service tools and proactive alerts that scale the buyer-vendor relationship, including visibility into vendor performance.
• Build the automation yourself, using Claude and comparable AI tools, no/low-code platforms, and lightweight automation, from concept through rollout.
• Run pilots end to end: scope, build, test for accuracy, validate fit, scale. Keep humans in the loop on margin- and inventory-critical decisions.
• Maintain a registry of approved tools and active automations, so what exists and what it's for is never a mystery.
• Own change management for every rollout: training, AI literacy for non-technical audiences, office hours, a bench of power users.
• Build reporting on process and automation performance, and use it to prioritize what gets built next.

Merchandising Operations Manager

• Drive the product and quality strategy for one of the newest business lines
• Become an expert about product, operations, and Merchants
• Monitor service quality and provide recommendations to optimize service offerings
• Perform comprehensive analysis and make recommendations about business strategy to help DoorDash disrupt a new industry

Associate, Strategy and Operations

• Documenting, monitoring and controlling critical process points as defined by business policies and standards
• Educating and gaining buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution
• Leading or engaging in critical departmental or cross-functional organizational initiatives and projects
• Effectively communicating and influencing partners across multiple functional areas
• Identifying opportunities to streamline, automate and enhance data management practices
• Developing and maintaining formal process documentation
• Analyzing data and influencing others to identify risks and trends
• Consulting on well-managed processes and risk management for new intent
• Collecting data to provide transparency to senior leadership on process health

Principal Associate, Process Manager – PULSE

• Supervise labor management and planning of operations
• Conduct staff meetings for continuous improvement
• Manage operations to meet productivity and service goals
• Provide training and development opportunities for staff
• Ensure adherence to company procedures and client KPI's

Supervisor, Operations

• Serve as the main operational interface between the organization and the Federal Government's Program Management Office (PMO) for a major government-wide acquisition contract (GWAC / IDIQ)
• Proactively monitor federal portals for incoming Requests for Quotes (RFQs), manage order responses, and handle day-to-day program inquiries
• Execute line-item modifications (CLIN additions) via Technology Refreshment (TR) requests
• Help prepare mandatory agency financial reports, provide dedicated customer support services to vehicle users, and prepare critical Contract Data Requirements
• Manage complex audit and financial statement risks for the expanding US Federal division
• Establish rigid operational safeguards to confirm that documented project milestones and deliverables strictly align with active corporate billings
• Resolve visibility gaps caused by multi-tiered invoicing structures
• Proactively lead the cleanup and detailed investigation of existing transaction variances across multiple individual project sub-ledgers
• Serve as an essential financial advisor to Portfolio Delivery Leaders (PDLs) to optimize project revenue plans, pricing control, and P&L stability

Operations Manager

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• Provide direction and support across manufacturing, production, and distribution operations while maintaining a visible presence on the shop floor.
• Plan, direct, and oversee daily manufacturing operations to achieve safety, quality, productivity, and on-time delivery goals.
• Lead, coach, and develop frontline leaders and employees through communication, training, performance management, and employee engagement.
• Maintain a highly visible presence on the manufacturing floor, leading by example in a hands-on, player-coach capacity.
• Oversee production planning and scheduling to optimize workflow, labor utilization, and operational performance.
• Monitor operational results, identify improvement opportunities, and implement corrective actions when needed.
• Drive continuous improvement through Lean Manufacturing, Kaizen, and employee involvement initiatives.
• Foster positive employee relations and build strong working relationships within a union environment.
• Partner with Customer Service, Engineering, Supply Chain, and other business functions to support customer commitments and on-time delivery.
• Identify opportunities to improve quality, productivity, and the overall customer experience.
• Perform other duties as assigned.
• Participate in creating a safe and harmonious working environment.
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.

• Spot emerging US brands and products before they reach the mainstream, and decide which belong in the Zapp range.
• Build and own relationships with US brands and suppliers, from first outreach through to signed terms.
• Ideally, have an existing network of brand relationships to pull on.
• Negotiate cost, delivery and payment terms that protect margin and reduce risk.
• Own the end-to-end logistics of moving stock from the US to our UK DC: freight forwarding, warehousing, customs and import compliance, and relabelling to meet UK requirements.
• Stand up the processes, partners and controls that let the US supply chain scale reliably as volumes grow.
• Use demand data and sales trends to forecast, plan buys and manage inventory, minimising both stockouts and overstock.
• Ensure every product meets UK food safety, labelling and regulatory standards before it reaches the shelf.
• Work across Buying, Marketing, Merchandising and Operations to land a coherent customer offer.

Buying & Operations Manager

• Lead, coach, and develop Operations Analysts aligned to assigned regions, ensuring consistent execution of operational priorities and performance expectations
• Drive the evolution and elevation of the Operations Analyst operating model, reinforcing standardized practices, tools, and accountability across regions
• Partner closely with Regional Operations Managers, Region Executives, and Performance Managers to support regional priorities while maintaining clear role alignment and ownership
• Translate national operational strategies, policies, and initiatives into effective and consistent field execution through the Operations Analyst team
• Provide ongoing performance management, inspection, and feedback to Operations Analysts to reinforce operational rigor, risk discipline, and continuous improvement
• Identify trends, gaps, and opportunities across regions by leveraging data, metrics, and field insights; escalate and influence resolution as appropriate
• Ensure adherence to enterprise process, risk, and control standards, supporting timely issue identification, escalation, and remediation
• Support audit, risk, and compliance activities impacting Operations Analysts, including preparation, response, and remediation follow‑through
• Foster strong collaboration with Risk, Compliance, Business Controls, and enterprise partners to support effective delivery of operational initiatives
• Contribute to stakeholder materials, reporting, and operational insights to support regional and national leadership decision‑making

Consumer Banking Operations Manager

• Lead and coordinate a high-volume customer support team, managing complex escalations for English- and Spanish-speaking customers while ensuring timely resolution and a white-glove customer experience.
• Partner with the Business Manager to oversee daily operations, workflow management, staffing, and resource allocation to meet service level and business objectives.
• Supervise day-to-day call center operations, ensuring high-quality customer service, operational efficiency, and effective escalations management.
• Drive team performance and accountability by monitoring and managing key operational KPIs, including AHT, CX, QA, adherence, hold time, and silent time.
• Monitor productivity, quality, and work standards while identifying opportunities to improve team effectiveness and customer outcomes.
• Deliver structured coaching through call reviews, side-by-side observations, feedback sessions, and real-time performance guidance.
• Conduct regular one-on-one coaching sessions, leveraging data insights to identify performance gaps, reinforce strengths, and implement development plans.
• Mentor and develop Associate Leads through coaching, training support, and leadership guidance to strengthen succession readiness and team capability.
• Foster a high-performing and engaged culture through performance management, recognition programs, corrective counseling, and employee development initiatives.
• Support hiring, interviewing, onboarding, and training efforts while identifying trends, recommending process improvements, and serving as a subject matter expert on key operational initiatives.

Consumer Operations Team Lead – Bilingual Spanish/English

• develop and execute strategies for Claim Operations, including Absence, Disability, Workers’ Compensation claims
• ensure strategies align with Alight’s goals, focusing on key performance indicators, innovation, and efficiency
• lead, mentor and inspire colleagues & people leaders to exemplify Alight Values
• embrace Continuous Performance Management and ensure all colleagues have opportunity to learn and grow their careers
• leverage technology, data & analytics, and process excellence to drive exceptional service, productivity, efficiency, and cost management
• monitor leading indicators, trends, and performance outcomes, and develop strategies to achieve optimal results
• partner closely with reporting and analytics team to ensure key metrics are current
• embrace One Alight Approach in delivering cross-functional collaboration
• partner with stakeholders to envision and implement promised results for market and clients
• serve as key liaison in managing relationships with Alight clients, brokers/agencies, and sales team
• collaborate with internal teams such as product, sales support, account management, and implementation
• oversee Claim Operations budget to meet corporate revenue objectives and implement risk mitigation strategies
• prepare budget forecasts and maintain up-to-date knowledge of industry trends in integrated disability and absence management
• engage in customer presentations and communicate results to Claim Operations leadership team

Vice President – Claims Operations

• Lead CMS Operations & Workflow Management - Serve as the primary operational lead for the university's Sitecore CMS, managing intake, prioritization and execution of web requests through JIRA and other project management systems. Coordinate work across stakeholders, monitor production schedules, establish priorities, identify risks and ensure timely delivery of website enhancements, maintenance requests and enterprise initiatives. Continuously improve workflows and operational efficiencies that support the university's digital experience.
• Sitecore Administration & Enterprise Website Management - Provide advanced technical expertise within the Sitecore CMS to support enterprise website management, migrations, page development and ongoing optimization. Configure, maintain and troubleshoot Sitecore content, templates and components while partnering closely with developers to test enhancements, validate releases and recommend improvements. Serve as the team's subject matter expert for Sitecore capabilities, best practices and governance.
• Digital Content Strategy, Information Architecture & User Experience - Consult with colleges, departments and administrative units on content strategy, information architecture, SEO, accessibility and user experience best practices. Review and optimize website content to ensure alignment with university standards, brand guidelines and digital strategy while using analytics to recommend continuous improvements that enhance engagement and site performance.
• Training, Governance & Continuous Improvement - Serve as a technical resource and mentor for CMS users and DXA team members by developing documentation, delivering training and promoting Sitecore and web governance best practices. Identify opportunities to improve content operations, streamline processes and increase organizational knowledge while supporting the ongoing growth and technical development of internal staff.

Senior CMS Operations Specialist

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Operations jobs in Illinois

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Operations Assistant

Epidemiology Study Operations Manager

Quantitative Operations Associate II – Lead Modeler

Executive Operations & Communication Manager

Manager, Charter Air Operations

Senior Consultant, Performance Improvement Operations

Merchandising Operations Manager

Associate, Strategy and Operations

Principal Associate, Process Manager – PULSE

Supervisor, Operations

Operations Manager

Director – Franchise Operations

Operations Manager

Buying & Operations Manager

Quantitative Operations Associate II – Lead Modeler

Consumer Banking Operations Manager

Consumer Operations Team Lead – Bilingual Spanish/English

Vice President – Claims Operations

Senior CMS Operations Specialist

Director, Central Operations