Operations

• Supervises billing leadership and staff, including hiring, training new team members, performance evaluation, workload allocation, and professional development.
• Serves as the department’s subject matter expert on coding and billing processes.
• Serves as the subject matter expert for each project’s clearinghouse and advises best practices within the client’s clearinghouse.
• Responsible for reviewing improvements with clients pertaining to billing and DNFB recommendations.
• Responsible for reviewing, advising, and building clearinghouse edits and bridge routines to ensure industry standard clean claim rates.
• Ensure compliance with HIPAA, State, and Federal laws and guidelines among team members.
• Implement audit and productivity standards to uphold compliance across the billing teams.
• Ensure leadership teams are informed proactively pertaining to client billing issues and opportunities; attend client meetings as needed for explanations.
• Strive to meet or exceed all KPIs and goals.
• Coach and mentor supervisors when employees do not meet expectations.
• Design, implement, and maintain billing best practice workflows and policies.
• Foster teamwork and a positive working environment.
• Support supervisors with team member payroll accuracy and approvals as needed.
• Participate in client or internal meetings as requested.
• Complete all assigned projects promptly.
• Perform other related duties as needed.

Operations Manager – Billing

• Daily monitoring of Nautilus’ solar power plant performance.
• Manage and document plant alerts and cases for follow up.
• Organize and process O&M expenses through Netsuite.
• Schedule and manage deliverables of preventative maintenance inspections.
• Work closely with Nautilus’ Portfolio Operations Managers and O&M partners to continuously improve plant performance.
• Support completion of compliance reports for management and financing partners.
• Assist in new plant onboarding including document management, data entry and validation.
• Support Special projects as needed.
• Support RFP processes and analysis for 3rd party Operations and Maintenance (O&M) partnerships.
• Support the development of tools, procedures, and business relationships to help decrease Nautilus maintenance costs over time.
• Support compliance with applicable warranties.

Portfolio Operations Analyst

• Manage end-to-end logistics processes, including warehousing and transportation
• Optimize logistics networks and processes for efficiency, cost-effectiveness, and on-time delivery
• Oversee relationships with third-party logistics (3PL) providers, carriers, and freight forwarders, managing contracts and performance
• Monitor inventory levels in collaboration with planning teams to optimize stock and minimize carrying costs and stockouts
• Review needs for Direct Store Delivery (DSD) freight and the use of 3PL/temporary drivers and equipment
• Track, analyze, and report on key performance indicators (KPIs) for logistics, projects, and overall operational performance
• Provide regular insights and recommendations to senior management based on data analysis to drive continuous improvement
• Lead, mentor, and develop the logistics and operational teams, fostering a high-performance culture
• Ensure compliance with all relevant transportation regulations, safety standards, and customer requirements
• Cultivate a strong partnership with Retail/CBT to drive continuous improvement and productivity initiatives
• Lead the planning, execution, monitoring, and closure of strategic projects focused on enhancing operational efficiency, cost reduction, and service quality across the supply chain
• Manage cross-functional project teams, ensuring deliverables are met on time and within budget
• Implement robust change management strategies to ensure successful adoption of new processes and systems
• Report on project status, risks, and achieved benefits to senior leadership and stakeholders

Senior Manager, Warehousing & Logistics Operations

• Lead intake, prioritization, and workflow across the Creative team to ensure efficient delivery of campaigns, programs, events, and other business priorities.
• Design and optimize workflows, handoffs, and operating rhythms across Creative and cross-functional partners to improve visibility, reduce friction, and increase speed to market.
• Establish metrics, capacity planning, and governance practices that improve throughput, remove bottlenecks, and strengthen execution.
• Lead contract workforce planning, onboarding, and day-to-day management to ensure flexible, effective support for business demand.
• Assign and oversee contractor work, manage utilization, and maintain quality, speed, and alignment with team standards.
• Manage contractor-related budgets and partner with internal leaders and talent providers to maintain a strong external workforce model.
• Oversee relationships with external suppliers and production partners, to ensure strong service, accountability, and reliable delivery.
• Manage supplier budgets, scopes of work, and performance to align spend with business priorities and delivery expectations.
• Supervise and manage multi-million-dollar annual budgets and resource capacity plans for a 30+ person team.

Director of Operations, Creative

• Lead operational and regulatory oversight of Occupational Health clinics
• Oversee day-to-day operations ensuring clinic alignment with organizational standards
• Manage clinic KP & KPI metrics, driving performance improvement

Manager, Clinic Operations

• Identify and resolve complex strategic issues
• Improve supply chain and operational performance
• Analyze and solve complex problems
• Mentor and guide junior team members
• Maintain exceptional standards in deliverables
• Build meaningful client connections
• Navigate and manage complex scenarios
• Focus on operations strategy

Senior Associate, Strategy and Operations

• Design, own, and continuously improve the infrastructure to prepare progress updates for stakeholders. Regular deliverables include but are not limited to:
• - Project managing and packaging quarterly progress-to-goal (PTG) memos for Braven’s national board, leadership, and staff
• - Drafting region-specific progress updates on priorities for regional board meetings
• - Preparing regular updates to Braven leadership and staff on organizational priorities and goals
• - Pull, analyze, and/or visualize data independently to support progress monitoring
• - Build relationships with relevant partners for this work (e.g., executive owners of priorities)
• - Establish expertise and serve as a thought partner on questions and situations related to org-wide progress monitoring
• Act as trusted liaison to the leaders of the Product, Systems, and External Affairs teams in changing the operating model for how they work together.
• Design and help execute a regular central team <> regional team feedback structure at the Alignment Team level (Braven’s leadership team)
• Support the Head of Insights & Strategy to lead two internal councils (Data Governance Council and AI Advisory Council) and one external council (Labor Market & Economic Advisory Council)
• Own the coordinated operational rhythm of the two halves of the team (Insights and Strategy), including annual planning and goal-setting, quarterly alignment, and weekly coordination
• Design and plan team stepbacks and other meetings in support of the Head of Insights & Strategy and the Senior Director of Insights, from creating the agenda through post-meeting follow-up
• Own knowledge management for the Strategy half of the team, maintaining shared and organized documentation and ensuring process clarity
• Lead or support capacity-building and systems/process-building projects for primarily the Strategy half of the team
• For all of the above responsibilities, use AI in responsible, smart, and human-valuing ways to continuously improve the effectiveness and efficiency of your work.

Associate Director, Strategic Operations

• Sift through customer emails and ServiceNow tickets to proactively flag potential complaints and systemic issues within the payments ecosystem.
• Devise, build, or utilize AI automation flows to streamline this intake and deep root cause analysis process.
• Perform hands-on remediation work and drive comprehensive forward-moving plans.
• Engage in active discussions with cross-functional stakeholders to negotiate the best possible outcomes for the business and the customer.
• Log identified anomalies into our Governance, Risk, and Compliance (GRC) application or translate systemic problems into quantified business cases (calculating $ value and business impact) for product improvement prioritization.
• Access and analyze complaint data to glean actionable insights.
• Audit and evaluate our current client engagement and intake tools.
• Lead and own the oversight of process improvement work.

Principal Associate, Process Manager – Client Engagement, Issue Resolution

• Maintain and update divisional level CRM platforms including Salesforce and Monday.com dashboards across the Benefits Division businesses
• Manage and maintain divisional level Monday.com boards and reporting for all Benefits Division business units
• Perform data manipulation, analysis, and reporting to support leadership decision-making
• Prepare monthly Benefits Division scorecards and send to SVP, Growth Strategy Officer for distribution
• Support event planning and preparation for divisional webinars, summits, and meetings
• Manage calendars and scheduling for the Benefits Divisional President and SVP, Growth Strategy Officer
• Serve as a coordination point and liaison between SPG Marketing and Benefits Division businesses
• Track and update cross-divisional OKRs for the full Benefits Division as directed by SVP, Growth Strategy Officer
• Support additional operational and administrative projects as needed

Operations Coordinator

• Support portfolio data quality activities through validation, reconciliation, QA reviews, and data audits
• Assist in executing established data governance standards and controls
• Identify data discrepancies and escalate findings to portfolio managers and system owners
• Support root-cause analysis efforts and implementation of corrective actions
• Help maintain data models, system configurations, and business processes supporting portfolio planning and reporting
• Assist with execution of the Data Governance & Quality Program
• Serve as the primary point of contact for portfolio tooling support requests across the DET organization
• Assist users with troubleshooting and aid in resolving issues across portfolio tooling stack including Airtable, Linear, Tableau integrations, Slack integrations, and related portfolio management systems
• Monitor system performance, integrations, and workflows to ensure data moves accurately and efficiently across connected systems
• Support the development and maintenance of user documentation, training materials, process guides, and enablement resources that drive adoption and operational consistency
• Identify opportunities to streamline processes, improve user experience, and increase the effectiveness of portfolio management tools
• Support the development and maintenance of portfolio dashboards and reporting solutions
• Assist with gathering reporting requirements from business stakeholders
• Validate and reconcile data used in dashboards and reporting outputs
• Support enhancements to DET and Executive Dashboards
• Generate recurring reports and ad hoc analyses for portfolio stakeholders
• Help ensure reporting aligns with established governance standards and business requirements
• Support quarterly and annual portfolio planning, intake, prioritization, and governance activities
• Maintain portfolio data used for planning, reporting, and operational reviews
• Assist with time-tracking compliance activities and data quality reviews
• Support headcount, allocation, and resource planning data administration
• Help document and maintain portfolio operating procedures and governance processes
• Provide operational reporting and analytical support to portfolio managers
• Assist with collection, validation, and reconciliation of portfolio financial data
• Support budget tracking, forecasting, accrual management, and reporting activities
• Maintain financial reports and dashboards used by portfolio stakeholders
• Provide analytical support for scenario planning and investment reviews
• Assist Finance and portfolio managers in identifying reporting discrepancies and budget variances.

Strategic Portfolio Operations Manager – Lead

• Help design, develop, implement, and troubleshoot robotic industrial operations systems that improve performance, reliability, and scalability across manufacturing operations.
• Translate end-user requirements into practical automation solutions and share expertise across the organization to accelerate automation adoption and continuous improvement.
• Debug and troubleshoot robotic systems, automating key aspects of robotics processes to ensure effective and reliable operation.
• Fix, enhance, and optimize automation application features and systems to support business requirements and operational goals.
• Gather, analyze, and document end-user requirements to define intended system functionality and performance expectations.
• Transfer knowledge and expertise of industrial automation solutions across the organization through coaching, documentation, and collaboration.
• Apply structured problem-solving and process management approaches to reduce downtime, remove bottlenecks, and improve throughput.
• Coordinate with external partners and suppliers to support delivery quality, timelines, and ongoing solution performance (vendor interaction as applicable).

Operations Automation Manager

• Provide customer service for agencies, regions, UT/UA/underwriters and business units
• Support Additional Compensation drafting process
• Train and support Underwriting Administrative Assistants
• Build reporting and compensation hierarchies for distribution partners
• Resolve statutory licensing/appointment escalations
• Participate in shaping business processes for agency maintenance
• Collaborate with FP&A, Technology, Legal and Operations

Distribution Operations Analyst

• Process all transactions and perform all tasks accurately within the procedural guidelines and without errors.
• Meet or exceed the Daily Productivity standards for each task performed.
• Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
• Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs.
• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
• Explain complicated topics in a clear and concise manner.
• Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations
• Log cases in database detailing actions taken on accounts and conversations with customers.
• Ensure timely completion of tasks, to meet contract guidelines.
• Performs other duties as assigned.
• Complies with all policies and standards.

Representment Operations, Transaction Processing Associate III

• Partner with the EVP & Head of Enterprise Strategy & Operations to design, refine, and implement CCS’s enterprise S&O operating model
• Help evaluate future structural changes across S&O, including how work should be organized across regions, departments, Corporate functions, and enterprise roles
• Support the continued development of shared definitions of S&O excellence
• Help prepare for, attend, and manage follow-up from key S&O meetings and leadership forums
• Support key S&O initiatives, including standalone Marketing and Business Development department development, proposal and contract process improvements
• Identify opportunities to improve S&O workflows through clearer SOPs, better reporting, automation, shared tools, and other process improvements
• Track key regional updates and operating context across Atlantic, Central, Northeast & Europe, and West
• Partner with Finance, BI, and regional S&O leadership to track and synthesize key operational and financial metrics
• Help turn data and regional updates into clear summaries, insights, presentations, and recommendations for the EVP & Head of Enterprise S&O, the Operations Leadership Team, and other firmwide leadership forums
• Support select Unleash priorities by helping advance workplans, track progress, prepare materials, and follow through on next steps.

Director, Enterprise Strategy – Operations

• Directs and oversees the installation, service, and ongoing support processes of the direct customer base
• Meets or exceeds established regional and corporate financial and customer satisfaction goals
• Provides leadership for the Field Service Operations group including Service, Installation, AMC, and System Implementation groups
• Continuously delivers exemplary service to all internal and external customers
• Acts as the escalation point for customer, technical, and support related issues
• Identifies and projects necessary resources including requirements for manpower, capital expenditures, and inventory
• Analyzes and audits financial documents to ensure profitability
• Interfaces and provides support, pricing, configuration, labor and equipment requirements to the Sales and Systems Engineering departments
• Identifies, selects, and approves payment of subcontractors for installation or repair services
• Addresses personnel issues including hiring, disciplinary actions and terminations

Operations Manager

• Leads and directs the work activities and has full management accountability for the performance and development of subordinate staff
• Establishes and maintains strong collaborative relationships with internal and external customers and peers
• Assists subordinate supervisors in resolving high visibility problem cases or issues, acting with a sense of urgency and taking accountability for resolution
• Champions process improvements that cut across organizational lines
• Plans and delivers improvement projects managing scope, timeline, resources, impacts and business outcomes
• Develops new and leverages existing tools and reports to aid in data collection, analysis and strategic planning to achieve superior results
• Coaches others in the use of metrics-based decision making
• Develops financial plans and budgets and establishes strategic and performance goals
• Actively manages staffing levels, headcount and productivity to optimize service delivery

Claims Operations Director/Manager

• Think strategically, lead with vision
• Identify the highest-leverage opportunities across finance, staffing, project delivery, and sales operations
• Inspire a distributed team of AI practitioners and analysts
• Understand the problem before building the solution
• Direct a team of AI-native business analysts, a technical architect, a machine learning engineer, and a data and modeling specialist toward solutions
• Own the results, not just the activity
• Oversee a small operational support function

VP, Operations Transformation

• Managing defined governance operations, board communications, and board engagement workstreams for the Alzheimer’s Association Board of Directors and affiliated organizations.
• Working closely with the Senior Director, Board Operations and Relations, responsible for managing recurring board governance processes.
• Developing and refining board-facing materials and communications, evaluating process needs, recommending solutions, and supporting the effective execution of board and committee work.
• Exercising independent judgment in managing assigned workstreams and identifying and resolving routine governance and board operations issues.
• Escalating novel, sensitive, or higher-risk matters as appropriate.

Specialist, Board Operations and Relations

• Oversee the daily intake, setup, and validation of fee billing forms
• Ensure timely and accurate fee mapping for transactions
• Reconcile daily outputs against internal pricing schedules and partner contracts to ensure billing integrity
• Drive continuous improvement in billing accuracy, cycle time, and audit readiness
• Collaborate with internal teams to ensure fee setups align with contractual terms
• Serve as the escalation point for complex billing discrepancies and pricing exceptions
• Maintain audit-ready documentation for all fee setups
• Provide day-to-day guidance to junior analysts and contractors, reviewing their setups and offering coaching on fee standards and billing logic
• Lead knowledge-sharing sessions and contribute to desk procedures and SOPs

Principal Process Manager – Fee Billing

• Oversee the end-to-end configuration, validation, and freeze of recurring monthly billing processes
• Manage the monthly reconciliation close process
• Create and validate processes
• Design and produce metrics used to measure efficiency and effectiveness
• Drive process improvements aligned with desired customer outcomes
• Analyze, identify, and correct data issues with systems used or owned by a department
• Provide subject matter expertise on processes when representing the department in projects and other meetings
• Manage and lead a team of associates

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