Consumer Banking Operations Manager

Bank of America

Centralized Operations Manager at Bank of America overseeing Operations Analysts and ensuring consistent execution of operational priorities. Driving performance and operational rigor across Financial Centers and Markets.

Posted 7/17/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $134,600 - $172,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and people management skills with over 5 years of experience, effectively driving operational excellence and compliance across regions. Proficient in translating strategic initiatives into actionable plans while fostering collaboration and accountability within teams.

Highest-signal resume keywords

People ManagementOperational ExcellenceRisk ManagementData AnalysisChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementOperational Strategy ExecutionRisk Control StandardsData Metrics AnalysisAudit Compliance

Soft Skills

Effective CommunicationRelationship BuildingTime ManagementAdaptabilityCollaboration

Tools & Technologies

Microsoft Office

Industry Keywords

Operations AnalystStakeholder EngagementContinuous ImprovementField ExecutionMatrix Environment

About the role

Key responsibilities & impact

Lead, coach, and develop Operations Analysts aligned to assigned regions, ensuring consistent execution of operational priorities and performance expectations
Drive the evolution and elevation of the Operations Analyst operating model, reinforcing standardized practices, tools, and accountability across regions
Partner closely with Regional Operations Managers, Region Executives, and Performance Managers to support regional priorities while maintaining clear role alignment and ownership
Translate national operational strategies, policies, and initiatives into effective and consistent field execution through the Operations Analyst team
Provide ongoing performance management, inspection, and feedback to Operations Analysts to reinforce operational rigor, risk discipline, and continuous improvement
Identify trends, gaps, and opportunities across regions by leveraging data, metrics, and field insights; escalate and influence resolution as appropriate
Ensure adherence to enterprise process, risk, and control standards, supporting timely issue identification, escalation, and remediation
Support audit, risk, and compliance activities impacting Operations Analysts, including preparation, response, and remediation follow‑through
Foster strong collaboration with Risk, Compliance, Business Controls, and enterprise partners to support effective delivery of operational initiatives
Contribute to stakeholder materials, reporting, and operational insights to support regional and national leadership decision‑making

Requirements

What you’ll need

5+ years of people management experience
Experience managing large geography
Up to 60% travel required
Proactively builds trusted relationships with key partners/clients
Ability to be a change agent and work in a fast-paced environment
Assess and learn partner’s business, priorities, and challenges followed by execution
Ability to attract, recruit and retain an effective operations team
Exercises good judgment and experience to make timely and effective decisions
Communicates effectively at all levels
Communicates strategic business plans and tactical goals to team members
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
Collaborates effectively to build and nurture strong relationships in a matrix environment.
Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.
Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
Proficiency in computer skills and professional programs (for example, Microsoft Office).

Benefits

Comp & perks

Discretionary incentive eligible
Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.