Vice President – Claims Operations

Alight Solutions

Vice President of Claim Operations steering organizational strategies at Alight. Overseeing disability and absence management services with a focus on operational excellence.

Posted 7/16/2026full-timeRemote • Illinois • 🇺🇸 United StatesLead💰 $200,000 - $225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing strategies for Claim Operations, with a strong focus on Absence, Disability, and Workers’ Compensation claims. Proven ability to leverage data and analytics for performance improvement and operational excellence while fostering collaborative relationships across teams and stakeholders.

Highest-signal resume keywords

Claim Operations Strategy DevelopmentData & Analytics UtilizationPeople Leadership & Team ManagementOperational Excellence DeliveryBudget Forecasting & Financial Modeling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementPerformance ImprovementBusiness Plan DevelopmentFinancial ModelingProcess Excellence

Soft Skills

LeadershipCollaborationMentoringCommunicationRelationship Management

Certifications & Qualifications

Bachelor's DegreeMBA (Ideal)

Industry Keywords

Absence ManagementDisability ManagementBenefits AdministrationService DeliveryKey Performance Indicators

About the role

Key responsibilities & impact

develop and execute strategies for Claim Operations, including Absence, Disability, Workers’ Compensation claims
ensure strategies align with Alight’s goals, focusing on key performance indicators, innovation, and efficiency
lead, mentor and inspire colleagues & people leaders to exemplify Alight Values
embrace Continuous Performance Management and ensure all colleagues have opportunity to learn and grow their careers
leverage technology, data & analytics, and process excellence to drive exceptional service, productivity, efficiency, and cost management
monitor leading indicators, trends, and performance outcomes, and develop strategies to achieve optimal results
partner closely with reporting and analytics team to ensure key metrics are current
embrace One Alight Approach in delivering cross-functional collaboration
partner with stakeholders to envision and implement promised results for market and clients
serve as key liaison in managing relationships with Alight clients, brokers/agencies, and sales team
collaborate with internal teams such as product, sales support, account management, and implementation
oversee Claim Operations budget to meet corporate revenue objectives and implement risk mitigation strategies
prepare budget forecasts and maintain up-to-date knowledge of industry trends in integrated disability and absence management
engage in customer presentations and communicate results to Claim Operations leadership team

Requirements

What you’ll need

bachelor's degree, MBA will be ideal
minimum 15 years operations / service delivery experience within the absence, disability, benefits administration, or related field
7+ years people leadership experience including minimum of 3 years as leader of leader
ability to recruit, manage and grow high performing teams
ability in developing and executing strategy, delivering operational excellence
performance improvement mindset and proven ability to leverage data & analytics to drive decision making and process improvement
ability to develop business plans and financial models that support strategic objectives and priorities
exceptional leadership ability, achieve and maintain collaborative and highly productive relationships

Benefits

Comp & perks

health, dental and vision coverages starting Day One
wellbeing programs
retirement plans with contribution matching
generous time off
parental leave
continuing education
career growth opportunities