Operations

• Perform all Documentation Operations responsibilities, including receiving, sorting, scanning, indexing, and distributing incoming and outgoing mail.
• Ensure accuracy, timeliness, and quality of document processing within the document management system (OnBase).
• Process return mail, update guarantor status in Epic, and utilize available tools (e.g., Experian responses) to resolve accounts.
• Prepare and distribute outbound payor correspondence to support claims processing, reimbursement, and appeals.
• Identify and resolve issues related to document workflows and escalate as appropriate.
• Perform all Credit Balances responsibilities, including identifying patient overpayments and processing refunds and redistributions in accordance with policies and procedures.

Revenue Cycle Operations Specialist II

• Support all capital and funding operations and interface with internal partners as well as various external capital partners
• Develop a keen understanding of our loan portfolio and oversee the movement of loan related cash flows
• Build, automate, and enhance operational reporting, reconciliations, and monitoring to improve accuracy, scalability, and efficiency
• Manage ongoing internal and external audits for our funding facilities, including data validation, documentation, and coordination across stakeholders
• Support the evolution of capital operations by helping design scalable controls, governance frameworks, and operational best practices
• Lead monthly and quarterly investors financial reporting to ensure accurate and timely delivery

Capital Operations Analyst

• Process all transactions and perform all tasks accurately within the procedural guidelines and without errors.
• Meet or exceed the Daily Productivity standards for each task performed.
• Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
• Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs.
• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
• Explain complicated topics in a clear and concise manner.
• Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations
• Log cases in database detailing actions taken on accounts and conversations with customers.
• Ensure timely completion of tasks, to meet contract guidelines.
• Performs other duties as assigned.
• Complies with all policies and standards.

Representment Operations, Transaction Processing Associate III

• Support strategic claim pricing and reimbursement operations by monitoring performance, analyzing trends, and driving continuous improvement.
• Partner across business, operations, and technology teams to ensure accurate, timely, and efficient claim payment outcomes.
• Analyze system performance, data trends, and outputs to identify risks, anomalies, and root causes, and drive corrective and preventive actions.
• Monitor claim pricing systems and workbaskets to proactively detect and address operational issues impacting claim payment accuracy.
• Validate and optimize pricing rules to ensure alignment with business requirements, regulatory expectations, and operational effectiveness.
• Serve as a subject matter expert, aligning cross-functional stakeholders on priorities, ownership, and resolution strategies.
• Lead and support cross-functional initiatives, ensuring effective planning, coordination, and execution across teams.
• Identify and implement process improvements to enhance system performance, efficiency, and quality outcomes.
• Manage dependencies, risks, and issues across initiatives, ensuring timely delivery and operational readiness.

Operations Advisor – Delivery Support, Insights

• Manage and maintain the corporate flight schedule for all aircraft and crew members.
• Coordinate domestic and international trip requests from executive offices and authorized travelers.
• Monitor flight activities and respond to operational disruptions, delays, or emergencies.
• Maintain and monitor systems to ensure that all flights are conducted in accordance with applicable RTX Flight policy, safety standards, FAA regulations, and aircraft operational performance standards.
• Monitor active flights and provide operational support throughout all phases of flight.
• Coordinate crew schedules, duty assignments, and travel arrangements including crew lodging, rental cars, and airline travel arrangements.
• Support Safety Management System (SMS) initiatives and reporting requirements.
• Ensure trip planning activities comply with company procedures, applicable regulations, and international requirements.
• Foster an environment that provides best-in-class customer service to support both internal stakeholders and external partners.

Manager, Flight Operations Scheduler/Dispatcher

• Review commercial performance for all product categories to ensure revenue and profit targets are achieved
• Define and deliver against Content roadmaps, working in partnership with the Commercial Content Unit
• Work with Central Product teams to outline opportunities and requirements for Product development, in line with the Product strategy and business objectives for the North American commercial unit
• Champion the creation of Product focused Marketing activities with Acquisition and Retention teams to ensure that the Commercial objectives and performance of the business are optimized
• Report of content performance to key stakeholders on a frequent basis, including the review and optimisation of the Casino Lobby, of Branded and Exclusive content, Jackpot performance, Rewards utilisation and performance
• Track competitor game offerings, USPs, and promotions
• Liaise with Marketing and VIP on casino specific promotions and bonusing

Senior Manager, iCasino Operations

• Build and manage capacity models that forecast staffing needs across multiple operational teams and work types
• Analyze trends in volume, productivity, attrition, inventory, and related metrics to produce accurate monthly staffing forecasts and identify excess or shortfall risk
• Recommend strategies that improve workforce utilization, including hiring plans, skill conversion, up-training, and model enhancements
• Lead monthly reviews with business partners to share results, explain forecast changes, and align on actions that support operational and financial goals
• Contribute to planning discussions by offering insights, raising risks, and influencing decisions with clear, data-based recommendations
• Support change by building strong partnerships, challenging assumptions when needed, and helping leaders make informed planning decisions

• Learn how merchandise decisions are made—from product development to pricing
• Work directly with Buyers and gain hands-on exposure to assortment planning and product development
• Act as liaison across multiple departments and vendors
• Track new goods and discontinued items; support buyers with product style-outs and sample tracking
• Identify opportunities to improve merchandising processes and support operational efficiency initiatives

Merchandising Operations Associate

• Join Gartner’s leading analysts and advisors to host public live virtual sessions that showcase their research and insights to thousands of professionals.
• Execute and host live virtual sessions, including reading from a script, introducing the presenter, providing audience instructions, covering promotional announcements and operating the 3rd party webinar platform.
• Post content on our webinar platform and gartner.com.
• Collaborate with the Marketing Program Manager to analyze program data and identify program benchmarks and bright spots.
• Collaborate with the Marketing Program Manager to find areas of optimization within program operations and/or promotional channels including email and social media.
• Collaborate with the Marketing Program Manager to identify innovations and propose pilot opportunities.
• Provide presenter access details and trainings for sessions, ensuring the success of our events through detail accuracy and collaboration via multiple trackers and platforms.
• Collect PowerPoint presentations from presenters and provide them with final versions.
• Request, add and edit standard virtual event instructional and promotional slides for presentations.
• Edit scripts to align with virtual event details and promotions.
• Upload presentations and promotional slides to virtual sessions platform.
• Respond to our sales teams and prospective clients on their inquiries and requests in a timely manner.
• Manage promotional email requests and become a liaison to partners in Digital Marketing.
• Provide key metrics and analysis based upon our event data for individual sessions.
• Update registration reports on daily basis and send weekly notifications to stakeholders.
• Manage preparatory sessions for our sessions with team members and internal/external presenters.
• Support additional assignments to maintain consistency, promote accountability and optimize efficiency.

Operations Specialist – Virtual Marketing Programs

• Lead and deliver EHS compliance and management system projects that reduce risk and strengthen regulatory performance
• Serve as a trusted advisor to clients, shaping EHS strategy and driving long-term program success
• Build and expand client relationships, generating repeat business and contributing to regional growth
• Mentor and develop talent, fostering a high-performing and collaborative team environment
• Elevate EHS programs from compliance-driven to performance-oriented and sustainability-aligned
• Lead EHS compliance audits, assessments, and corrective action implementation across client operations
• Develop and implement EHS management systems and regulatory programs (air, water, waste, spill prevention)
• Provide support for permit application development and regulatory agency communications
• Manage multiple projects end-to-end, ensuring delivery within scope, schedule, and budget
• Provide on-site compliance support and technical expertise at client facilities
• Design and guide corporate EHS strategies aligned with client goals and regulatory requirements
• Build and maintain strong client relationships to drive repeat business and new opportunities
• Prepare proposals, identify growth opportunities, and contribute to expanding ERM’s EHS services
• Mentor junior staff, delegate work effectively, and support team development and performance
• Collaborate with ERM’s global network to share best practices and deliver innovative solutions

Managing Consultant, Safe and Sustainable Operations

• Partner with Underwriting leaders to create, align, and prioritize strategic direction.
• Interpret business results to define, articulate, and proactively determine future opportunities.
• Conceptualize, articulate, build a coalition of support, and drive flawless execution of a strategic action plan to achieve the broader Travelers’ vision.
• Exhibit effective change leadership abilities and successfully move teams through transformational change.
• Effectively lead virtual teams by building trust and engaging employees who work in remote settings to create dynamic teams.
• Assess workflow and ensure processes are as efficient as possible and consistently support a high-quality end-product; proactively make adjustments in collaboration with peers and partners as needed.
• Develop and implement long term staffing plans to anticipate turnover and job market conditions.
• Proactively identify training needs of leadership team and take action on under performing results.
• Create and maintain an engaging, welcoming, and collaborative organizational environment where Operations is a career destination.

Field Operations Director

• Support and maintain recruiting workflows and operational processes within Greenhouse ATS
• Manage requisition structure, opening setup, pipeline integrity, and workflow hygiene across Talent Acquisition
• Partner with TA leadership to improve recruiting operations, candidate movement workflows, and pipeline health visibility
• Help identify, troubleshoot, and resolve workflow gaps, operational bottlenecks, and reporting inconsistencies
• Build, maintain, and validate TA dashboards, reports, and operational metrics
• Support recruiter attribution tracking, SLA reporting, pipeline health reporting, and recruiting analytics
• Audit recruiting data to ensure reporting accuracy and operational integrity across systems
• Help maintain alignment across Greenhouse, Jira, and TA reporting workflows
• Create and maintain SOPs, workflow documentation, operational guidance, and reporting standards
• Support operational audits and recruiting process governance initiatives
• Monitor recruiting operational health and proactively identify opportunities for process improvement
• Partner closely with Talent Acquisition, Staffing, People Operations, and Hiring Teams to support operational consistency
• Assist with operational rollout of new recruiting workflows, reporting structures, and process improvements
• Support change management and operational scaling efforts as TA continues to evolve

TA Operations and Systems Specialist

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Central Operations – Process Optimization

• Primary responsibility for Physical Plant operations during assigned hours
• Act as shift watch stander with primary oversight of campus building management systems
• Respond directly or direct staff to off design conditions in all buildings
• Monitor remotely and triage off design conditions campus wide
• Coordinate the day-to-day operation of the site's HVAC systems
• Day to day oversight and management of personnel assigned to the shift
• Set priorities and coordinate with operating personnel in facilities and systems operation and repairs
• Identify, plan and assist facilities staff in performance of maintenance of HVAC systems and associated systems

Facilities Manager, Shift Operations – 2nd Shift

• Function as an effective resource to executives, management teams, and our board of directors
• Advise and partner with senior management and the C-suite to develop and implement growth strategies for each product line
• Direct the strategic and business planning for enterprise initiatives, product business line strategies, and operational improvements for the company
• Develop perspectives on market conditions, competition, opportunities, and strategic relationships to be considered for each product line
• Create actionable insights and implement strategies to help grow and support the business
• Own and manage key operational metrics and KPIs for the business units and company
• Create scalable internal processes and systems that connect and support company operational improvement across Finance, Customer Success, and Go-to-Market (GTM)
• Communicate analyses and recommendations to key leaders across the organization

Strategy & Operations Associate – Senior Associate

• Supervise the development and implementation of transmission and distribution System Operations Training for CT, MA and NH
• Supervise and oversee at least 2 FTE exempt and/or non-exempt employees
• Interview, select, and train staff
• Responsible for evaluating employee performance and recommending merit increases and incentive awards
• Ensures system operator training programs meet all applicable regulatory requirements
• Monitors effectiveness of system operator training programs and implements necessary changes

Senior Supervisor, System Operations Training

• ensuring our asset management clients receive optimal value from the industry’s leading data management service for financial intermediary distribution
• possess strong operational and communication skills to lead a team of associates within our internal data operations team
• play a key leadership role in client discussions to identify best practices and continuously evolve the service to meet the needs of our clients

Data Operations Supervisor

• Responsible for the daily oversight and management of eMOS teams
• Build new technology solutions that improve the platform experience and generate efficiencies
• Act as a key thought partner for executive stakeholders
• Identify opportunities for process/platform improvement and implement changes

Operations Director, Enterprise Management Operating System

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations

Director, Specialty Pharmacy Fulfillment Operations

• Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs).
• Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts.
• Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience.
• Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support.
• Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles).
• Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes.

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Revenue Cycle Operations Specialist II

Capital Operations Analyst

Representment Operations, Transaction Processing Associate III

Operations Advisor – Delivery Support, Insights

Manager, Flight Operations Scheduler/Dispatcher

Senior Manager, iCasino Operations

Operations Advisor – Delivery Support, Insights

Merchandising Operations Associate

Operations Specialist – Virtual Marketing Programs

Managing Consultant, Safe and Sustainable Operations

Field Operations Director

TA Operations and Systems Specialist

Director, Central Operations – Process Optimization

Facilities Manager, Shift Operations – 2nd Shift

Strategy & Operations Associate – Senior Associate

Senior Supervisor, System Operations Training

Data Operations Supervisor

Operations Director, Enterprise Management Operating System

Director, Specialty Pharmacy Fulfillment Operations

Technical User Operations Specialist