Operations

• Play a highly visible leadership role in a growing and important part of the business
• Lead meaningful transformation across claims operations, service delivery, digital enablement, and process improvement
• Work with a collaborative, high-performing team that values accountability, development, and a strong service mindset
• Partner with leaders across Product, Technology, Legal, Compliance, Finance, Customer Experience, and Operations to deliver better outcomes for clients and claimants
• Execute a forward-looking claims strategy aligned with enterprise objectives, client needs, and market expectations
• Lead modernization initiatives that improve speed, quality, consistency, and the overall claimant and client experience
• Establish clear operational performance standards, KPIs, quality benchmarks, and operating rhythms to drive accountability and continuous improvement
• Oversee day-to-day claims operations across multiple product lines, ensuring work is handled accurately, efficiently, and with strong service discipline
• Ensure seamless handling of complex, high-visibility, or escalated claims and service matters
• Drive continuous process improvement using data insights, Agile and Lean practices, automation, and workflow optimization
• Monitor operational capacity, resource allocation, service levels, productivity, quality, and risk indicators
• Lead, coach, and develop claims managers and team members, creating an environment where people can do their best work and grow their careers
• Foster a culture of accountability, inclusion, collaboration, service excellence, and continuous learning
• Ensure adherence to federal and state regulations, internal policies, contractual obligations, and industry standards

Associate Director – Supplemental Health Claims Operations

• Interface daily with internal departments, external customers, and key vendors
• Manage team inbox and work queues
• Handle daily administrative tasks and customer inquiries
• Assist with expense reports
• Maintain accurate records within D365 CRM
• Engage with partners to document customer product configurations
• Manage complex pre-sales quote workflows
• Facilitate seamless handoffs and clear updates across teams
• Design and maintain tracking tools, checklists, and status reports
• Take ownership of routine workflows and problem-solving across departments

Operations Coordinator

• Cross-functional partnership with GTRM pillar leads to identify relevant KPIs, including development of robust audit procedures to ensure data integrity
• Develop and sustain intuitive data dashboards that translate metrics into clear insights, enabling stakeholders to act on areas of risk and responsibility
• Collaborate with pillar leads and teams to identify corrective actions, leveraging the portfolio of data to monitor effectiveness of these measures
• Publish robust standard procedures for managing KPI portfolio, with a focus on accuracy, executability, and repeatability
• Manage, strengthen, and develop processes and tools providing visibility and compliance across the authorizations management function
• Manage processes and tools for AMOCs and RFIs, ensuring completeness of requests and partnering with RTX Corporate to identify and implement standardization initiatives

Senior Manager, Process Performance and Quality Control

• Perform assigned day-to-day issues/tasks related to the Vendor contracts
• Schedule and assist in any internal oversight or external regulatory audits
• Provide ongoing communication to all parties
• Support internal team and external vendors with on-boarding process of all new vendors
• Obtain quotes, negotiate and/or procure service costs
• Assist with awarding of services and contracts
• Execute all CPI, regulatory or disposal cost adjustments
• Maintain the cost grid and informational databases
• Assist in the development of RFIs, RFPs and business cases
• Interact with both internal customers and external vendors to resolve issues
• Responsible for reconciling and settling escalated AP inquiries

Vendor Operations Representative III

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Manages litigation project portfolio, triaging litigation ideas received via division intake.
• Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
• Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
• Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions.
• Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
• Prepares reports, analyses, and presentations for leadership audiences.
• Partners with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives.

Senior Litigation Operations Consultant, Projects & Technology

• Lead a high-performing Supplemental Health Claims team
• Provide strategic leadership and operational oversight for claims and service functions
• Drive service excellence, modernize end-to-end claims operations, strengthen regulatory and operational controls
• Develop talented teams focused on continuous improvement
• Collaborate with leaders across Product, Technology, Legal, Compliance, Finance, Customer Experience, and Operations

Associate Director, Supplemental Health Claims Operations

• The VP, Distribution Operations serves as a critical operational leader within A+E’s Distribution organization.
• Overseeing business operations, analytics, compliance, budget management, technical operations coordination, and operational strategy.
• Working closely with Sales, Product, Technology, Finance, Legal, Research, and Content Operations.
• Drive operational excellence through process optimization, automation, AI-enabled solutions, and data-driven decision making.

Vice President, Distribution Ops

• Lead and develop a high-performing onboarding operations team through coaching, performance management, mentoring, and structured feedback
• Make sound, timely decisions on complex or edge-case onboarding scenarios
• Maintain department SLAs and work with other operational teams to partner on complex onboarding scenarios
• Plan and balance team workload and staffing coverage against operational priorities and SLA targets
• Establish clear team priorities, goals, and accountability measures aligned with operational KPIs and OKRs
• Partner with Go to market teams to understand customer onboarding needs
• Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness
• Identify process gaps and operational risks and drive practical improvement actions
• Lead workflow and process improvement initiatives from planning through implementation
• Maintain strong documentation practices across internal runbooks, guidance, and review standards
• Use operational metrics and reporting to monitor trends, risks, and performance opportunities
• Provide structured feedback to improve tooling, automation, and AI-assisted decision support where applicable
• Model leadership behaviors aligned with Twilio Magic, including ownership, customer focus, continuous improvement, and empowering others

Manager, Fast Track Operations

• Develop and execute the short-term and long-term operations strategy to support FuzeRx’s strategic priorities
• Lead high-impact special projects and growth initiatives, ensuring operational readiness for new market entries and product launches
• Serve as the primary broker between Enterprise, P&T, and Operations to align launch timelines with execution readiness
• Harmonize, centralize and modernize operational policies and processes
• Oversee the creation and maintenance of robust Standard Operating Procedures (SOPs) and process documentation across all legacy businesses to standardize one Rx operational SOP
• Formalize continuous improvement as a dedicated, centralized function to drive operational efficiency
• Apply process re-engineering methodologies to address legacy gaps and improve site productivity
• Partner with Quality and Compliance teams to identify and mitigate operational risks
• Design and deploy comprehensive training programs for frontline employees and operational leaders
• Manage the end-to-end implementation lifecycle for new operational capabilities and technological integrations
• Build a leadership bench strength through standardized training to support future expansion and internal mobility
• Connect cross-functional 'seams' between clinical, pharmacy, and product teams to ensure seamless service delivery
• Collaborate with Workforce Planning to ensure staffing models reflect real-time capacity needs and volume fluctuations

VP, Operations Workforce Enablement

• This position will be responsible for contract manufacturing of sponsor products within Nuclear & Precision Health Solutions PET organization
• Will travel 75-80% of the time
• Supports PET manufacturing sites as needed specifically for CMO products (manufacturing products, quality control, radiation safety program, cGMP program, EH&S, etc.)
• Supports continuous improvement initiatives with quality and regulatory, customer service, culture, and financials
• Supports the training team as needed
• Troubleshoots and corrects issues in SAP
• Trains others for SAP and media fill
• Performs plant maintenance as needed
• Handles facility material ordering
• Performs end of month inventory synchronization
• Acts as technical expert for contract manufacturing
• Conducts onboarding training for new hires
• Trains employees on products in Quality Control and production areas
• Participates in projects
• Communicates contingency plans with pharmacy and/or other PET sites
• May act as Quality Assurance designee, Radiation Safety Officer (RSO) and/or EHS leader
• Troubleshoots and performs basic maintenance on equipment and sends it out for recalibration
• Performs minor maintenance on the cyclotron and interpret different error codes
• Other duties as assigned

PET Operations Advisor – Contract Manufacturing

• This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations.
• Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency.
• Job expectations include supervising day-to-day activities of employees such as executing transactions.
• Responsible for overseeing all areas of leasing property tax operations, ensuring business personal property tax returns, assessed values, and tax bills are processed accurately and timely.
• This role manages property tax application and reporting, drives process improvements, and supports a collaborative team environment across multiple locations.
• Serves as a key point of contact for cross-functional communication, system access approvals, and operational consistency.

Group Operations Manager

• Schedule AEGM Fast Channels using the Wurl and/or Amagi scheduling systems.
• Import channel schedules from the What’s On programming grid and time out the daily playlists.
• Add or delete promo time as needed to time out the playlists.
• Attend weekly Fast Schedule meetings to see what changes to Ad Slates or promos are planned.
• Also to keep track of potential new channel launches.

Fast Channel Coordinator, Broadcast Operations – Temporary

• Serve as Team Lead for the GCS Operations & Congress team (~8 colleagues), including Budget Specialists and Global Congress Strategy resources
• Provide coaching, direction, and prioritization to direct reports and matrix colleagues to ensure delivery against team goals
• Foster a high-performing, collaborative team culture aligned with Pfizer Values (Excellence, Courage, Equity & Joy)
• Lead Global Congress strategy, serving as the primary GCS point of contact for congress planning and execution
• Own global congress vendor management (e.g., SPIRO), driving vendor accountability and impactful outcomes in close partnership with GCS Brand Teams, Procurement and the Medical Congress Implementation Lead
• Set congress priorities, budget allocations, and KPIs; evaluate and report on congress ROI and effectiveness
• Oversee GCS budget management in partnership with the Sr. Director and Finance, including monthly budget and LE submissions, adjustments, and tracking
• Supervise Budget Coordinators responsible for PO creation, tracking, invoicing, and asset-level budget management across brand teams
• Provide routine budget roll-ups and flag opportunities for synergy or reallocation throughout the year

GCS Director, Team Lead – Budget & Congress Ops

• Research and resolve complex data exchange issues
• Test H&T EDX files with Trading Partners for new employer groups
• Support renewal cases with changes to their feed structure
• Production and File Coding support for the Data Operations Specialist
• Participate with the broker, policyholder, and trading partner on all status calls, including kick off calls
• Managing the H&T implementation walk through calls, completing regular case follow-ups including reporting status and communicating when activities are complete or in jeopardy of being delayed
• Collaborate with Sun Life team members, the client and broker on expectation management and work effectively with all involved Sun Life and installation teams from start to finish of the new product and file feed installation
• Be the point of contact for the broker and policyholder for all feed questions during the implementation
• Ensure smooth transition to production from testing
• Participate in building training content and facilitating training to our field partners and home office staff regarding our data electronic capabilities.

Operations Consultant

• Define and own the enterprise database platform strategy across relational, NoSQL, in-memory, engineered systems, and cloud-native platforms
• Translate business and application needs into standardized, scalable database platform capabilities
• Establish reference architectures, standards, patterns, and multi-year roadmaps aligned to business, security, and regulatory requirements
• Provide architectural leadership across: Oracle, SQL Server, DB2 UDB, Sybase ASE, PostgreSQL, MySQL, MongoDB, Redis, Oracle Exadata / Exadata Cloud@Customer (ExaCC), Oracle ZDLRA and Oracle Enterprise Manager (OEM), Azure database platforms (IaaS, PaaS, and managed services)
• Lead enterprise adoption of automation-first and self-service database platforms
• Stand up standardized, repeatable database provisioning and configuration pipelines to reduce manual intervention
• Build and govern Infrastructure-as-Code (IaC) and CI/CD pipelines for Database-as-Code
• Manage platform lifecycle from ideation through retirement
• Establish platform health, reliability, cost, and automation metrics
• Own financials including budgeting, forecasting, and multi-year planning

AVP, Enterprise Database Platforms – Operations

• Providing operational support to hedge fund clients engaged in various investment strategies
• Building and maintaining client relationships, and serving as a liaison between clients and prime brokers/counterparties
• Providing middle and back office support for the following products: equity, fixed income, swaps, bank debt, contract for differences, futures, commodities, options, FX, mortgages and repos
• Addressing and researching cash / position / Market Value reconciliation exceptions
• Interacting with various internal SSC GlobeOp departments such as Fund Accounting, OTC Operations, Investor Services and IT
• Wire processing related to management fees, incentive fees, fund subscriptions and redemptions, and collateral
• Running cash reports and confirming payments with counterparties
• Reviewing work prepared by others
• Training operations staff

Associate Manager, Operations

Associate Manager, Alternatives Operations

• Performs various daily processing activities associated with digital banking services
• Resolves problems and ensures the exceptions and anomalies are addressed
• Provides daily phone and virtual support to all members
• Responsible for debit card processing including transactions, disputes, issuance, and transaction inquiries
• Sets up, maintains, and provides ongoing support for business banking clients
• Establishes and maintains business deposit accounts
• Review and approve incoming and outgoing wire transfers for customers
• Assists with the cross-selling of additional products and services
• Performs various quality assurance processes
• Assists with the development, implementation, and testing of new Digital Banking services
• Reconcile general ledgers associated with various Digital Banking Operations tasks
• Responsible for adhering to Bank policies and procedures as well as all regulatory requirements and guidelines.

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