Group Operations Manager

Bank of America

Managing major operations segments for Bank of America to drive process improvements and ensure compliance. Overseeing property tax operations and supervising employee activities across multiple locations.

Posted 7/2/2026full-timeNew York City • Connecticut, New York • 🇺🇸 United StatesMid-LevelSenior💰 $104,000 - $166,000 per yearWebsite

About the role

Key responsibilities & impact

This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations.
Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency.
Job expectations include supervising day-to-day activities of employees such as executing transactions.
Responsible for overseeing all areas of leasing property tax operations, ensuring business personal property tax returns, assessed values, and tax bills are processed accurately and timely.
This role manages property tax application and reporting, drives process improvements, and supports a collaborative team environment across multiple locations.
Serves as a key point of contact for cross-functional communication, system access approvals, and operational consistency.

Requirements

What you’ll need

Strong knowledge of business personal property tax processes, including returns, assessed values, and tax bill administration.
Experience managing property tax applications, including enhancement requests, user acceptance testing, and production implementation.
Ability to develop and distribute reports that support team productivity, quality control, and system accuracy.
Demonstrated success in streamlining processes to improve operational efficiency and effectiveness.
Strong leadership and communication skills, with the ability to foster collaboration across multiple locations and teams.
Experience assigning responsibilities and developing associates to expand skills and capabilities.
Ability to ensure processes are in place to provide locations with necessary filing, billing, and documentation support.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.
Experience approving and managing access requests for archival applications, SharePoint sites, logs, and shared drives.

Benefits

Comp & perks

Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Tax Bill AdministrationUser Acceptance TestingReport DevelopmentOperational EfficiencyProcess Streamlining

Soft Skills

Organizational SkillsAttention to DetailCollaboration