Operations

• Supports the Australian Government’s 24/7 crisis management, situational awareness and coordination functions
• Contributes to the monitoring, analysis and reporting of emerging and current all-hazards events
• Assists with the preparation of information products that support decision making by senior executives, Australian Government agencies, states and territories, and key industry partners
• Performs duties across the National Situation Room, National Security Hotline and National Messaging System as needed
• Monitors agency feeds and open-source information, responds to national security hotline contacts, accurately records and escalates information, supports emergency messaging arrangements
• Contributes to operational, administrative and project work
• Participates in crisis response planning meetings, Crisis Coordination Teams and internal briefings as required

NEMA National Situation Room Operations Officer – shift and non-shift

• Support bid qualification and help develop clear bid plans, timelines, and responsibilities
• Support the preparation, coordination, and submission of public sector tenders, panel applications, and RFx responses across AU health markets
• Continuously monitor tender portals and online sources for new open tenders relevant to Heidi, and flag opportunities to the team
• Help draft and refine response content that speaks to health system priorities and scoring criteria
• Help coordinate inputs from subject-matter experts (clinical, technical, legal, commercial) into bid responses
• Support internal reviews, keep version control tidy, and help get polished submissions in on time and up to compliance, governance, and quality standards
• Track tender timelines, deliverables, and internal review checkpoints across multiple simultaneous bids
• Assist with completing customer security questionnaires and vendor assessment documentation
• Support drafting of strategic positioning statements and supporting artefacts for tenders
• Sit in on post-bid reviews, capturing scores, feedback, and lessons learned to sharpen our bid approach over time
• Maintain and improve tender response playbooks, reusable content libraries, and bid templates
• Maintain the market penetration map and TAM/market coverage data for the AU enterprise market
• Support territory planning and account mapping — keeping account and coverage data current and actionable
• Maintain competitive positioning documents and monitor key competitor developments
• Support research into new market and expansion opportunities
• Help build and maintain sales enablement assets (competitive positioning docs, conference playbooks, presentation content)
• Support customer case study development — sourcing, drafting, and coordinating reviews with marketing
• Own pipeline and CRM hygiene — creating and qualifying deal records in HubSpot, maintaining quarterly deal trackers, cleaning up reports and dashboards, and building/enriching outbound contact lists
• Run recurring team reporting — compiling weekly enterprise reports and summaries for leadership syncs, and keeping account plans and deal notes current for priority accounts
• Support logistics and content for enterprise events
• Maintain case studies, pricing models, and business case templates with current data
• Support deal owners with research, document preparation, and follow-ups across active enterprise deals
• Help prepare commercial and technical artefacts for enterprise opportunities (solution overviews, supporting documentation)
• Help systematise repeatable processes — checklists, knowledge bases, and workflows for tenders and enterprise deals
• Contribute to internal automation initiatives

Enterprise Ops, Bid Support Intern

• Identify Opportunities. Eliminate Inefficiencies. Reinvent How Stores Operate.
• Apply operational excellence tools (e.g.: value stream mapping, process GEMBAs, 5 Whys, fishbone/root cause analysis, time and motion studies) to conduct detailed task analysis across key store processes, identifying and quantifying "waste".
• Design and facilitate Kaizen events and rapid improvement workshops with cross-functional stakeholders.
• Build and prioritise a pipeline of transformation opportunities based on business value, customer impact, feasibility, and productivity benefits.
• Co-design design future-state processes that leverage digitisation, AI, automation, and streamlined ways of working.
• Translate operational challenges into clear business requirements and support proof-of-concept initiatives through data-driven analysis and recommendations.
• Contribute to business cases, investment proposals, and benefits realisation tracking through dashboards, reporting, and performance measurement.
• Support development of SOPs and process documentation, and present insights and recommendations to senior leaders in a clear and compelling manner.

Operational Excellence Specialist – Stores

• Control and coordinate the aftermarket function to provide cost-effective service
• Supervise and support regional service staff and customers
• Manage forecasts and delivery of aftermarket revenue number
• Ensure market-leading response times to service requests
• Develop and maintain close relationships with key accounts

Service Operations Manager

• Manage and coordinate international assistance cases
• Assess client needs and collaborate with medical, security, and operational specialists
• Arrange and oversee logistics, travel, medical, and other support services
• Maintain accurate case documentation

International Operations Coordinator

• Handle shipments from conception to completion
• Establish and maintain client relationships
• Communicate with customers and suppliers
• Plan and prioritize shipments

Operations Manager

• Drive high-priority initiatives across the business.
• Work with leadership to solve business and product challenges.
• Build new teams, processes, and capabilities as the company grows.
• Lead cross-functional projects from planning through execution.
• Research new markets, products, and business opportunities.
• Improve how we operate by identifying problems and implementing practical solutions.
• Take ownership of projects and deliver meaningful business outcomes.

Strategy & Operations Lead

Strategy & Operations Associate

• Playing a pivotal leadership role in driving commercial performance, operational excellence, and exceptional customer experiences across a portfolio of clinics within your division.
• Leading, coaching, and developing Regional Sales & Operations Managers and broader clinic teams.
• Driving sales performance, business growth, and operational excellence across the division.
• Using data, insights, and performance metrics to identify opportunities and improve results.
• Building a culture of accountability, engagement, and continuous development.
• Partnering with training teams to support onboarding, capability development, and clinical excellence.
• Working closely with marketing and local stakeholders to increase market presence and business opportunities.
• Ensuring compliance with company policies, industry regulations, and customer service standards

Divisional Sales and Operations Manager

• Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs).
• Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts.
• Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience.
• Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support.
• Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles).
• Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes.

Technical User Operations Specialist, APAC – Weekends (Wed-Sun)

• Manage and coordinate international assistance cases, ensuring timely, accurate, and high-quality support for clients and subscribers.
• Assess client needs and collaborate with medical, security, and operational specialists to deliver effective solutions and achieve positive outcomes.
• Arrange and oversee logistics, travel, medical, and other support services through International SOS resources and external providers.
• Maintain accurate case documentation, provide regular stakeholder updates, and ensure compliance with operational, billing, and company procedures.
• Deliver exceptional customer service in a fast-paced environment by managing multiple priorities, resolving issues proactively, and contributing to continuous service improvement.

Global Response Operations Coordinator

• Lead improvements in sales quotation process
• Shape high-quality customer outcomes
• Turn warm leads and complex technical inputs into accurate estimates
• Develop well-defined scopes of work
• Support transition from quote to signed order
• Collaborate with Engineering and Design

Sales Operations, Estimator

• Manage operations within budget and financial objectives
• Identify, manage, and report on risks and opportunities—prioritizing and implementing solutions promptly
• Champion safety initiatives and build a strong safety culture across employees and contractors
• Organize monthly toolbox meetings and ensure quality preparation
• Meet operational targets and KPIs
• Coordinate with technical, asset management, financial, and administrative teams to achieve site objectives
• Lead and guide the operational team and internal stakeholders
• Spot contract risks and opportunities, providing recommendations to the Contract Manager
• Maintain accurate, current, and audit-ready operational data across all systems
• Prepare monthly performance reports for Council and support contract renewal and variation processes

• Deliver timely and accurate responses to enquiries across MI channels, ensuring a consistent, high-quality customer experience across all interactions.
• Tailor responses to customer needs using approved resources while maintaining scientific integrity and compliance.
• Develop clear, balanced, evidence-based MI responses for medical review and approval.
• Identify and report adverse events and product complaints in accordance with company procedures.
• Accurately document enquiries, responses and activities in MI systems to support data integrity and audit readiness.
• Collaborate with Medical Affairs, Marketing, cross-functional, and global MI teams to ensure smooth execution of MI services, activities, and delivery of initiatives.
• Contribute to MI insights reporting to inform decision-making, including analysing MI enquiry trends to identify emerging insights, unmet needs, and opportunities to enhance QUM and contribute to strategy.
• Contribute to MI content planning and product launch readiness, including content preparation and systems maintenance.
• Support responsible adoption and use of digital/AI-enabled, automation, and optimisation solutions in line with governance.
• Support Medical Affairs activities as required, including internal training, and promotional/medical education material review.
• Maintain audit and inspection readiness across all responsibilities, including support during audits as required.
• Deliver or assist with additional activities or projects as assigned by manager.

Medical Information, Operations Associate

• Support Index Committee chairperson with comprehensive meeting preparation, documentation, and record-keeping
• Facilitate critical Index Committee processes including quarterly rebalancings, annual methodology reviews, index launches, compiling consultation results and methodology change implementations
• Drive operational excellence by identifying and implementing process improvements through innovative use of technology and artificial intelligence tools
• Collaborate with cross-functional teams to facilitate effective communication and ensure timely delivery of committee-related deliverables
• Adopt Index Governance policies and procedures as they relate to Index Committees
• Maintain detailed audit trails and documentation to support regulatory, compliance and internal governance requirements

Operations Specialist, Index Committee

• Drive operational excellence, compliance, maintenance performance and continuous improvement across a portfolio of retail assets.
• Lead key operational initiatives and partner with Centre teams and support functions to deliver portfolio priorities.
• Coach, develop and inspire a team of Operations professionals, building capability and fostering a high-performance culture.
• Champion safety, risk management and regulatory compliance, ensuring assets operate to the highest standards.
• Oversee operational and capital budgets, business planning and asset improvement initiatives to optimise performance, resilience and sustainability.
• Develop strong partnerships with stakeholders, contractors, retailers and service providers to deliver outstanding operational outcomes.

Senior Operations Manager

• Driving safe, stable and efficient Gallium Plant operations through technical leadership and governance.
• Optimising plant performance, product quality and operational efficiency to achieve business objectives.
• Leading technical problem solving, innovation and continuous improvement initiatives.
• Supporting capital projects, technology development and future expansion opportunities.
• Developing technical capability and fostering strong stakeholder relationships across the refinery and broader business.
• Ensuring safe, environmentally responsible and compliant operations.

Senior Process Specialist – Gallium

• Ensure a safe and reliable electricity supply by constructing and maintaining networks.
• Respond quickly to faults to minimise disruptions.
• Deliver high-quality work while adapting to evolving industry standards.
• Plan and execute tasks safely and efficiently while maintaining positive customer interactions.
• Participate in pre-job planning to identify risks and control measures for job completion.

Operations jobs in Australia

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NEMA National Situation Room Operations Officer – shift and non-shift

Enterprise Ops, Bid Support Intern

Operational Excellence Specialist – Stores

Service Operations Manager

International Operations Coordinator

Operations Manager

Strategy & Operations Lead

Strategy & Operations Associate

Divisional Sales and Operations Manager

Technical User Operations Specialist, APAC – Weekends (Wed-Sun)

Global Response Operations Coordinator

Sales Operations, Estimator

Operations Manager

Medical Information, Operations Associate

Strategy & Operations Lead

Strategy & Operations Associate

Operations Specialist, Index Committee

Senior Operations Manager

Senior Process Specialist – Gallium

Operations East – South East