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Service Operations Manager
Ingersoll RandService Operations Manager coordinating aftermarket service and managing regional teams in Gepps Cross, Australia. Ensuring customer satisfaction and adherence to service performance objectives.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service operations management with a focus on cost-effective aftermarket services, strong communication skills, and proficiency in SAP and Microsoft Office tools. Capable of managing forecasts, delivering revenue targets, and maintaining key account relationships while ensuring compliance with ISO 9001 standards.
Highest-signal resume keywords
Service Operations ManagementSAP ProficiencyISO 9001 UnderstandingRevenue ForecastingCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsDeadline Management
Tools & Technologies
SAPExcelWordPowerPoint
Industry Keywords
Aftermarket FunctionService RequestsKey AccountsCost-Effective ServiceMarket-Leading Response Times
About the role
Key responsibilities & impact- Control and coordinate the aftermarket function to provide cost-effective service
- Supervise and support regional service staff and customers
- Manage forecasts and delivery of aftermarket revenue number
- Ensure market-leading response times to service requests
- Develop and maintain close relationships with key accounts
Requirements
What you’ll need- 5+ years of experience in service operations management
- Strong verbal and written communication skills
- Proficient in SAP, Excel, Word, PowerPoint
- Ability to meet deadlines and organize work priorities
- Understanding of ISO 9001 quality accreditation
Benefits
Comp & perks- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
- Wellness programs