Operational Excellence Specialist – Stores

Officeworks

Operational Excellence Specialist enhancing store operations at Officeworks. Leveraging operational excellence methodologies to drive productivity and customer service improvements in stores.

Posted 7/18/2026full-timeChadstone • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Operational Excellence and Continuous Improvement methodologies, including Lean and Six Sigma, to drive large-scale transformation initiatives. Proficient in leveraging data analysis and technology to optimize processes and enhance business performance.

Highest-signal resume keywords

Operational ExcellenceLean MethodologySix SigmaBusiness TransformationData-Driven Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementValue Stream MappingRoot Cause AnalysisKaizen FacilitationTask AnalysisPerformance MeasurementBusiness Case DevelopmentInvestment Proposal CreationSOP DevelopmentChange Management

Soft Skills

InfluencingCollaborationAnalytical ThinkingCommunicationStakeholder Engagement

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointPower BISnowflakeAI-Enabled TechnologiesRetail SystemsPOS SystemsHandheld Devices

Certifications & Qualifications

Lean CertificationSix Sigma CertificationOperational Excellence CertificationBlack Belt Certification

Industry Keywords

Continuous ImprovementBusiness TransformationOperational EfficiencyProcess OptimizationDigital Transformation

About the role

Key responsibilities & impact

Identify Opportunities. Eliminate Inefficiencies. Reinvent How Stores Operate.
Apply operational excellence tools (e.g.: value stream mapping, process GEMBAs, 5 Whys, fishbone/root cause analysis, time and motion studies) to conduct detailed task analysis across key store processes, identifying and quantifying "waste".
Design and facilitate Kaizen events and rapid improvement workshops with cross-functional stakeholders.
Build and prioritise a pipeline of transformation opportunities based on business value, customer impact, feasibility, and productivity benefits.
Co-design design future-state processes that leverage digitisation, AI, automation, and streamlined ways of working.
Translate operational challenges into clear business requirements and support proof-of-concept initiatives through data-driven analysis and recommendations.
Contribute to business cases, investment proposals, and benefits realisation tracking through dashboards, reporting, and performance measurement.
Support development of SOPs and process documentation, and present insights and recommendations to senior leaders in a clear and compelling manner.

Requirements

What you’ll need

5–7+ years’ experience in Operational Excellence, Continuous Improvement, Business Transformation, Consulting, or similar environments, with a proven track record delivering large-scale change initiatives
Demonstrated success applying methodologies like Lean, Six Sigma, or Kaizen to identify waste, scope opportunities, and execute end-to-end improvement programs
Strong experience delivering technology-enabled transformation programs, including digital, automation, AI, or process optimisation initiatives
Proven ability to influence and partner with frontline operational teams, business leaders, and cross-functional stakeholders to drive change at scale
Commercially minded and analytical, with experience developing business cases, investment proposals, and measurable value outcomes
Relevant tertiary qualification in Engineering, Business, Operations, Supply Chain, or a related discipline, supported by Lean, Six Sigma, Operational Excellence, or equivalent certification (Black Belt preferred)
Proficiency with Microsoft Excel and PowerPoint, Power BI, Snowflake (or similar data platforms), AI-enabled technologies, and retail/store systems including POS and handheld devices.

Benefits

Comp & perks

generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands
access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health
Growing Families Policy supports team members during the exciting and challenging times of expanding their family
prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
outstanding learning and development programs to support your career growth
fantastic career opportunities across the broader Wesfarmers Group