Officeworks

General

• Our team members are our customer service specialists.
• You will work together with the team to ensure great customer service is always delivered.
• You will provide expert advice to customers in the broad range of products and services and operate as a proud Officeworks brand ambassador.
• This role requires flexibility across a range of operating hours on weekdays from 11am and weekends.
• There are opportunities to work across various Officeworks locations and progress your career.

Team Member

• seeking passionate casual team members to join across several departments including replenishment, technology and customer service
• work together with the team to ensure great customer service is always delivered
• provide expert advice to customers in the broad range of products and services
• operate as a proud Officeworks brand ambassador
• requires flexibility across a range of operating hours on weekdays and weekends
• opportunities to work across various Officeworks locations and progress your career

• Our team members are our customer service specialists.
• You will work together with the team to ensure great customer service is always delivered.
• You will provide expert advice to customers in the broad range of products and services and operate as a proud Officeworks brand ambassador.
• This role requires flexibility across a range of operating hours on weekdays Monday to Friday 7am 5pm.
• There are opportunities to work across various Officeworks locations and progress your career.

Team Member, Part-Time

• Our Officeworks Robina store is hiring!
• We are seeking passionate casual team members to join us across several departments including replenishment, technology and customer service.
• Our team members are our customer service specialists.
• You will work together with the team to ensure great customer service is always delivered.
• You will provide expert advice to customers in the broad range of products and services and operate as a proud Officeworks brand ambassador.
• This role requires flexibility across a range of operating hours on weekdays and weekends.
• There are opportunities to work across various Officeworks locations and progress your career.

• We are seeking passionate fixed term part-time team members to join us across several departments including replenishment and customer service.
• Our team members are our customer service specialists.
• You will work together with the team to ensure great customer service is always delivered.
• You will provide expert advice to customers in the broad range of products and services and operate as a proud Officeworks brand ambassador.
• This role requires flexibility across a range of operating hours Monday to Friday 7am-12pm & Friday 2pm-7pm.

• Our team members are our customer service specialists.
• You will work together with the team to ensure great customer service is always delivered.
• You will provide expert advice to customers in the broad range of products and services and operate as a proud Officeworks brand ambassador.
• This role requires flexibility across a range of operating hours on weekdays 8am-6pm.
• There are opportunities to work across various Officeworks locations and progress your career.

Operations

• Identify Opportunities. Eliminate Inefficiencies. Reinvent How Stores Operate.
• Apply operational excellence tools (e.g.: value stream mapping, process GEMBAs, 5 Whys, fishbone/root cause analysis, time and motion studies) to conduct detailed task analysis across key store processes, identifying and quantifying "waste".
• Design and facilitate Kaizen events and rapid improvement workshops with cross-functional stakeholders.
• Build and prioritise a pipeline of transformation opportunities based on business value, customer impact, feasibility, and productivity benefits.
• Co-design design future-state processes that leverage digitisation, AI, automation, and streamlined ways of working.
• Translate operational challenges into clear business requirements and support proof-of-concept initiatives through data-driven analysis and recommendations.
• Contribute to business cases, investment proposals, and benefits realisation tracking through dashboards, reporting, and performance measurement.
• Support development of SOPs and process documentation, and present insights and recommendations to senior leaders in a clear and compelling manner.

Operational Excellence Specialist – Stores

• Let your customer service skills shine by being a solutions expert.
• Go beyond transactions. Listen actively, understand customer needs, and confidently offer complete solutions that make their experience exceptional.
• Partner with the store leadership team to energize and motivate your crew.
• Help unlock their potential and drive performance by connecting daily actions to meaningful customer outcomes.
• Lead with purpose by mentoring and training your team.
• Keep the store looking sharp and well-stocked. Ensure every product is ready and available so customers can find exactly what they need.

Coordinator

• Let your customer service skills shine by being a solutions expert.
• Go beyond transactions. Listen actively, understand customer needs, and confidently offer complete solutions that make their experience exceptional.
• Partner with the store leadership team to energize and motivate your crew.
• Help unlock their potential and drive performance by connecting daily actions to meaningful customer outcomes.
• Lead with purpose by mentoring and training your team.
• Share your knowledge, build their confidence, and guide them to become trusted retail rockstars who deliver real value to every customer.
• Keep the store looking sharp and well-stocked. Ensure every product is ready and available so customers can find exactly what they need, because the right solution starts with the right presentation.