Coordinator

Officeworks

Retail Department Leader at Officeworks focusing on exceptional customer service and team development. Mentoring staff to ensure well-stocked, visually appealing store while driving performance.

Posted 7/3/2026full-timeChatswood • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong retail leadership and exceptional customer service skills, with a focus on mentoring and training team members to enhance customer experiences. Capable of thriving in fast-paced environments while maintaining store presentation and product availability.

Highest-signal resume keywords

Retail LeadershipCustomer Experience ManagementTeam MentoringEffective CommunicationFast-Paced Environment Adaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Active ListeningProblem SolvingMotivational LeadershipTeam Building

Industry Keywords

Customer SolutionsRetail OperationsProduct PresentationPerformance Management

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Let your customer service skills shine by being a solutions expert.
Go beyond transactions. Listen actively, understand customer needs, and confidently offer complete solutions that make their experience exceptional.
Partner with the store leadership team to energize and motivate your crew.
Help unlock their potential and drive performance by connecting daily actions to meaningful customer outcomes.
Lead with purpose by mentoring and training your team.
Share your knowledge, build their confidence, and guide them to become trusted retail rockstars who deliver real value to every customer.
Keep the store looking sharp and well-stocked. Ensure every product is ready and available so customers can find exactly what they need, because the right solution starts with the right presentation.

Requirements

What you’ll need

A solid track record in retail leadership, with a fierce passion on delivering exceptional customer experiences.
Outstanding ability to communicate and forge connections with your team and customers alike.
Ability to thrive in a fast-paced environment and juggling shifting priorities like a pro.
Ready to dive in head first, never afraid to get your hands dirty to ensure everything is always running smoothly.

Benefits

Comp & perks

Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family.
We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs.
Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia.
Take advantage of outstanding learning and development programs to support your career growth.
Explore fantastic career opportunities across the broader Wesfarmers Group.