Network Operations

• Supervise and coordinate activities for assigned workers
• Execute on operational standards and best practices
• Ensure proper escalation and resolution processes are followed
• Oversee the incident management process and involve team members in resolving incidents
• Drive resolution of outages and work closely across multiple functions within the organization
• Mentor and coach technicians at all levels to enhance their skills and knowledge
• Facilitate training sessions and create educational materials for NCC staff
• Administer internal, external, and customer incident escalations and follow-ups as well as process adherence
• Collaborate with other departments to align objectives and streamline processes
• Communicate updates on network performance and critical incidents.

Global Network Operations Supervisor

• Supervise assigned NOC agents during a designated shift, ensuring continuous monitoring, support coverage, incident response, and queue management in a 24/7/365 environment.
• Monitor support queues, alerts, incoming tickets, and active incidents to ensure work is prioritized, assigned, updated, and resolved or escalated within established service levels and operational timeframes.
• Provide frontline technical guidance to NOC agents for troubleshooting customer issues, network alerts, service degradations, outages, and recurring support problems.
• Act as the primary shift escalation point for NOC agents, reviewing complex or high-priority issues and escalating to NOC Management, Engineering, Field Operations, vendors, or other internal teams when appropriate.
• Coordinate shift-level incident response activities, including initial triage, impact assessment, customer or partner communication, ticket updates, escalation tracking, and service restoration follow-up.
• Ensure accurate and timely documentation of incidents, troubleshooting steps, customer communications, network changes, escalations, and shift handoff notes.
• Perform shift handoffs with incoming and outgoing supervisors, leads, or agents to ensure continuity of support, awareness of active incidents, pending escalations, maintenance events, and customer-impacting issues.
• Coach, mentor, and support NOC agents during the assigned shift by reinforcing standard operating procedures, troubleshooting practices, ticket quality expectations, and customer communication standards.
• Assist with onboarding and training of new NOC agents by providing hands-on guidance, process reinforcement, technical support, and feedback to NOC Management.
• Review ticket quality, queue activity, agent performance, escalation accuracy, and shift workflow to identify training needs, process gaps, recurring issues, or opportunities for operational improvement.
• Support approved maintenance activities, after-hours changes, firmware updates, circuit upgrades, and configuration changes by coordinating shift coverage, monitoring for impact, and escalating unexpected issues.
• Configure, validate, or assist with deployment support for network and service delivery hardware when needed, including switches, routers, servers, access points, NVRs, GPON OLTs, PDUs, and Dish Smartbox equipment.

Supervisor, NOC

• Serve as the organization's subject matter expert on our provider network
• Own the accuracy, integrity, and management of practice and provider data
• Manage end-to-end roster processes
• Build deep expertise across our markets and payer relationships
• Partner closely with Payer Account Management, Network Development, Practice Operations, and Market Presidents to keep our provider data accurate
• Bring analytical rigor and operational precision to payer submissions and contract accuracy reviews
• Contribute to CRM development and process improvement
• Help build the systems and workflows that will support Diverge's continued growth.

Senior Associate, Network Operations

• Lead AEP’s 24x7 Network Operations Center (NOC), ensuring reliable operation, continuous monitoring, and rapid restoration of critical network and telecommunications infrastructure
• Drive the transformation of network operations from a reactive alert-and-dispatch model to a proactive, intelligence-driven operating model
• Identify key failure types, monitor leading indicators of network degradation, and implement repeatable troubleshooting and resolution processes
• Build, develop, and lead a high-performing, around-the-clock operations team
• Oversee event correlation, troubleshooting, escalation management, and continuous process improvement
• Partner with Telecom Engineering & Operations to reduce customer impact and improve service reliability
• Improve Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR)
• Support operational excellence, resilience, and modernization initiatives across AEP’s network operations environment

Telecom Manager – Network Operations Center

• Consult on risk to business partners providing advice and guidance as required
• Serve as a liaison, interfacing with business partners, Tech, and other assurance functions, such as legal, compliance to drive meaningful reductions in risk
• Effectively challenge business partners, 2nd line functions (ex: Compliance and Operational Risk Management ) and 3rd line (i.e., Audit/Credit Review)
• Lead/support regulatory exams and audits
• Synthesize data and reporting; perform analysis and bring valuable proactive business insights through evaluation of data provided by team analysts
• Drive and deliver results and improvements in line with the business’ well managed and risk agendas
• Stay current on the changing regulatory environment and understand the impacts to the businesses
• Collaborate effectively across multiple levels and organizations
• Collaborate effectively between risk, compliance and other business support functions (e.g., legal, privacy) (e.g., operations, risk management, enterprise management, etc.) to achieve objectives and support the organization in delivering on top priorities in a timely and efficient manner
• Lead or strategically advise on risk assessments
• Is a thought leader in providing guidance to businesses and supporting functions in implementing risk management practices
• Identify broader needs and lead problem solving using risk forums to influence change and continuous improvement of risk management practices
• Set direction, manages expectations and influence cross-functional teams
• Strong communication and collaboration skills

Card Vertical Risk Manager – Network Operations

• Design, implement, configure, and maintain the network infrastructure supporting the Rock Island Arsenal (RIA) Increased Access OTA Prototype, including routers, switches, firewalls, wireless infrastructure, servers, and supporting communications equipment.
• Lead the integration of multiple commercial, Government, and third-party vendor technologies into a secure, reliable, and interoperable network architecture supporting the prototype's layered security system.
• Monitor, troubleshoot, and optimize network performance, availability, connectivity, and reliability across laboratory, staging, and operational environments to ensure mission readiness.
• Collaborate with Systems Engineering, Security Architecture & Engineering, Software Engineering, and Integration & Test teams to support system integration, customer demonstrations, operational assessments, and field deployments.

Network Administrator – Operations Engineer

• Play an essential behind-the-scenes role in supporting the Provider Relations team and the NIOSH World Trade Center Health Program.
• Focus on maintaining accurate provider network data, completing timely data entry and updates, analyzing information for trends or inconsistencies, and helping ensure provider records and documentation are complete, organized, and reliable.
• Maintain provider network data across multiple tracking reports, systems, and internal data sources, ensuring records are accurate, complete, and current.
• Perform high-volume data entry, data validation, and record maintenance related to provider demographics, enrollment documentation, contract status, and other network information.
• Review provider data for accuracy, consistency, duplicates, missing information, and potential discrepancies; research issues and coordinate corrections through established processes.
• Prepare, update, and analyze reports to support provider network operations, identify trends, monitor pending items, and assist the team with prioritizing follow-up work.
• Support the secure exchange, tracking, and organized management of provider enrollment and network documentation in accordance with program requirements and internal procedures.
• Assist with incoming internal requests, shared mailbox items, ServiceNow tickets, and escalated operational questions by researching information, updating records, and routing items appropriately.
• Partner with internal stakeholders to support timely resolution of provider data issues, claims-related research, grievances, compliance reviews, and other operational needs.
• Follow standard operating procedures, maintain accurate documentation of work completed, and recommend process improvements that strengthen data integrity and team efficiency.

Network Operations Specialist

• Manage network and system admin, along with project managers and coordinators to ensure seamless tech services are provided during branch openings, relocations, and closings
• Manage all aspects for the network design and configuration, including security aspects
• Manage the provisioning and disconnects of voice/data circuits, along with upgrades and cost control
• Maintain and enhance SASE zero capabilities and network security trust
• Oversee Network Micro segmentation
• Manage cloud network environments ensuring proper security best practices
• Ensure the adequate deployment of LAN/WAN networking equipment
• Ensure the adequate deployment of telecommunications hardware, including IP PBX/hosted VOIP
• Visit site locations for large-scale deployments and acquisitions as needed
• Manage network administration of Cisco Webex/UC call center
• Manage and monitor network security access and user access
• Provide high level network support and consult with vendors on troubleshooting and projects
• Manage, configure, monitor, and report on firewall/DMZ
• Ensure proper documentation and tasks related to SSAE, SOX and other audits are completed
• Manage network integration; provide IBM i series support and troubleshooting as needed
• Manage and maintain email routing configuration; provide troubleshooting support when needed
• Manage and maintain wireless network configuration; provide troubleshooting support when needed
• Perform other duties as assigned

Director, Network Operations

• Monitor critical processes for Emory's enterprise-wide systems and applications
• Address interruptions and failures in a timely manner
• Install, configure, maintain, and troubleshoot network services and devices
• Interact with customers to resolve network issues
• Perform inspections and upgrades
• Develop and maintain documentation
• Assist with systems and support modifications/changes to configuration

Network Analyst/Technician – NOC Evening/Swing

• Work directly with customers through tickets to onboard BYO-BGP customers, troubleshoot performance issues related to availability, reachability, latency, and jitter as well as cloud native VPC networks.
• Research network events to identify potentially contributing technical debt, architecture issues, or process problems and take ownership of driving end to end improvements across the platforms.
• Compose, review and test procedure documentation which provides for scheduled maintenance that eliminates customer impact and improves the overall customer experience.
• Work with internal teams to ensure that network issues including automation are resolved quickly.
• Troubleshoot issues to identify issues at any layer of the OSI Model.

Network Operations Engineer

• Accountable for the Provider Network department’s core operational, data, and systems functions.
• Oversee Provider Network divisions including Provider Relations, Provider Data Management, Credentialing, and provider platform interoperability.
• Guide strategic initiatives for the Provider Network Operations division.
• Collaborate with Provider Reimbursement Insights and Analytics Team.
• Develop, direct and execute efforts to meet Credentialing division objectives.
• Lead initiatives for seamless integration of provider network platforms.
• Collaborate with IT teams and operational leaders.
• Develop automated workflows and processes.
• Monitor division budgets and spending.
• Provide feedback, coaching, and development for direct reports.

Director, Provider Network Operations

• Provide end-to-end operational support for Cisco-based routing, switching, and related infrastructure across DFC’s enterprise network.
• Executed in alignment with DFC’s Zero Trust architecture—including identity-aware segmentation, continuous monitoring, and policy-based traffic controls—and integrated with ServiceNow ITSM processes for Incident Management, Change Management (ERB/CCB), and CMDB asset tracking
• Responsible for strategic oversight, ensuring scalability, redundancy, and optimized performance of Cisco Catalyst, Nexus, and ISR/ASR platforms
• Leverage enterprise-grade network monitoring tools (e.g., SNMP, NetFlow, Syslog) to continuously track Cisco device health, link utilization, and error conditions.
• Maintaining network availability and performance
• Minimizing service disruptions
• Proactively identifying risks or performance issue
• Ensuring secure access to enterprise resources
• Support firewall policy lifecycle management, ensuring policies are documented, approved, implemented, and reviewed in accordance with DFC security and governance requirements.
• Support impact analysis, testing, implementation, and post-change validation.
• Monitor firewall health, performance, and logs to detect security events, policy violations, and operational issues.
• Integrate with Zscaler services, identity controls, and Network Operations to enforce Zero Trust policies.

Network Operations Lead

• Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services.
• Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution.
• Coordinate escalations with internal engineering, field operations, and external vendors.
• Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems.
• Conduct proactive network performance analysis, capacity planning, and optimization.
• Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel.
• Oversee change management, upgrades, and maintenance windows to minimize service impact.
• Maintain detailed documentation, runbooks, and process improvements for network operations.
• Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.

NOC Engineer – Tier III

• Provide leadership and technical expertise to the Network Operations Team
• Manage and support network hardware and software
• Maintain business relationships with Business Unit contacts
• Familiarize with current KEI network environment and processes
• Support ongoing Network Operations project work
• Identify opportunities to improve existing KEI processes and systems
• Support Azure infrastructure migration strategy and datacenter exit
• Lead projects for Network Operations team

Network Operations Manager

• Configure basic network hardware for deployment.
• Monitor network elements using established tools.
• Turn up and test basic circuits under supervision.
• Provide basic technical support for customer inquiries.
• Document network changes and collaborate with field teams.
• Assist in small tasks for routine deployments.

NOC Engineer III

• Monitor and respond to network and infrastructure alerts using tools such as SolarWinds, ensuring optimal performance and reliability for critical financial systems
• Provide Tier 1 and Tier 2 support for Windows servers and related technologies
• Automate NOC functions using scripting (PowerShell, Python) and tools like Power Automate to improve efficiency
• Host and manage incident resolution calls on a 24/7 basis
• Maintain and update weekly and monthly NOC reports
• Support Active Directory services for secure and efficient user access
• Respond to alerts, incidents, and service requests promptly to minimize downtime
• Collaborate with cross-functional teams to escalate and resolve complex issues impacting financial systems
• Perform routine checks on network equipment and configurations
• Create and maintain accurate documentation (Runbooks, Procedures) for incidents and preventive measures
• Follow established incident response and escalation procedures aligned with financial industry standards
• Use tools such as Microsoft Office, Teams, ServiceNow, xMatters, SecureCRT, WebEx, and others for communication and collaboration
• Contribute to continuous improvement of NOC processes and procedures
• Stay current with industry trends and emerging technologies to enhance monitoring and automation capabilities

Network Operations Center Analyst

• Monitor and triage network events, incidents, and alerts in a 24/7/365 environment.
• Conduct initial triage and analysis of network events and infrastructure incidents.
• Escalate complex incidents to Tier 2/3 analysts as needed.
• Respond to network incidents in accordance with established incident response procedures.
• Participate in incident response activities and provide status updates to stakeholders.
• Document and maintain an accurate record of all network incidents, events, and alerts.
• Maintain a high level of awareness of current and emerging network technologies and infrastructure trends.
• Collaborate with other teams and departments within the organization to resolve network incidents.
• Continuously improve processes and procedures for incident response and network event management.
• Meet or exceed customer expectations.

NOC Analyst, Night Shift

• Support, build and maintain Nasdaq’s networks
• Incident response to network alarms via OpenText Operations Bridge Manager (OBM)
• Execute first-level network infrastructure projects and operational tasks including configuration changes, maintenance activities, and deployment support as assigned
• Utilize Ansible for network updates
• Work closely with all Operations and Engineering teams to ensure network systems are available and working properly
• Implement and maintain standardized configurations
• Establish knowledge base, document standard config templates and standard operating procedures
• Capturing and analyzing network sniffer data, perform DNS Updates
• Answer the Netops phone line and respond to support tickets
• Perform failure testing and monitoring validation of new Network devices
• Interfacing and providing feedback to network monitoring tools group
• Maintain required spare hardware inventory at proper code revision levels
• Open hardware and software support cases with various hardware vendors
• Conduct periodic weekend system checks as part of a rotating team schedule

Senior Network Operations Engineer

• Serve as a point of contact for network-related issues and escalations from other departments or customers
• Management of all incidents, emergency maintenance activities, relocations, and urgent customer requests on a 24/7 basis to ensure timely and effective response to trouble tickets and inquiries
• Includes interfacing directly with Vero NOC, local repair/maintenance contractors and customer operations contacts (NOC, local operations teams, etc.), as well as preparing MOPs (if required) and RFOs
• Coordination with Vero’s outsourced NOC, with a focus on end-user customer satisfaction and continuous process improvement
• Oversee all scheduled maintenance activity, including preparation of MOPs (with input from fiber engineering and OSP resources), scheduling maintenance windows with customers and timely completion of maintenance work
• Serve in the on-call schedule for Vero Operations team
• Participate in development of policies and procedures to maximize system uptime, performance, and security
• Collaborate with other team members to deploy and integrate network technologies and systems
• Conduct periodic network assessments to identify areas of improvement and risk mitigation

• Responsible for the intake, troubleshooting, and triaging of live healthcare IT Help Desk and network infrastructure issues across the OCHIN collaborative.
• Monitor dashboards and respond to alerts, escalating to 3rd party vendors and/or on-call engineers when needed.
• Communicating throughout the course of an escalated issue until resolution.
• Responsible for reporting issues, applying system patches, and assisting the IT team.

Network Operations jobs in United States

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Global Network Operations Supervisor

Supervisor, NOC

Senior Associate, Network Operations

Telecom Manager – Network Operations Center

Card Vertical Risk Manager – Network Operations

Network Administrator – Operations Engineer

Network Operations Specialist

Director, Network Operations

Network Analyst/Technician – NOC Evening/Swing

Network Operations Engineer

Director, Provider Network Operations

Network Operations Lead

NOC Engineer – Tier III

Network Operations Manager

NOC Engineer III

Network Operations Center Analyst

NOC Analyst, Night Shift

Senior Network Operations Engineer

Network Operations Manager

Health Care NOC – Help Desk Technician