Network Operations

• serve as a critical first responder for enterprise technology incidents
• responsible for the real-time monitoring, management, and support of customers' network and infrastructure environments
• operate in a fast-paced, high-pressure 24x7 environment
• accountable for ensuring maximum service availability, performance, and operational stability across mission-critical systems
• open tickets for customers and constantly monitor alerts generated by tools
• interact frequently with technical support, service provisioning, and customer teams
• lead Incident Management calls during impacting production events

Senior NOC Engineer

• Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in the system.
• Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and infrastructure impacting issues.
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner.
• Ensure proper escalation to technology operations teams and local system technicians.
• Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of customer impacting issues.
• Maintain a detailed cause and resolutions log of customer and associate-related incidents.
• Ensure that the handover to next shift is up-to-date and communicated at the end of the shift.
• Confirm network events and issues are identified and properly escalated to the responsible management levels.

NOC Technician I

• Provide technical support for large private communications network.
• Handle first line of support for customer and field calls into an operations center.
• Log calls and perform preliminary investigations into reported network issues.
• Create trouble tickets and initiate workflow for problem resolution.
• Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
• Employ various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
• Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
• Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
• This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function.

Associate, Network Control

• Provide technical support for large private communications network.
• Handle first line of support for customer and field calls into an operations center.
• Log calls and perform preliminary investigations into reported network issues.
• Create trouble tickets and initiate workflow for problem resolution.
• Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
• Employ various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
• Interpret equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
• Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
• This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs.
• Workday schedule flexibility is required.

Associate Network Control Specialist

• Manage and supervise Voice, Data, and Video teams supporting SEC enterprise operations.
• Assign, prioritize, and monitor work to meet schedule commitments and service expectations.
• Review technical deliverables for correctness, completeness, and adherence to user and design standards.
• Provide technical mentorship, performance oversight, and escalation support for network operations staff.
• Oversee administration of managed network and unified communications services across WAN, LAN, WLAN, voice, and conferencing networks.
• Direct operational activities to maintain network availability, performance, and service continuity in a 24x7x365 environment.
• Ensure network operational documentation is maintained, including SOPs, runbooks, and configuration artifacts.
• Coordinate with internal stakeholders and service providers to resolve telecom and network service issues.
• Provide technical leadership for integration and testing of complex, large-scale network solutions.
• Validate readiness of network changes, upgrades, and implementations before production deployment.
• Lead network incident triage, escalation coordination, and restoration efforts for service-impacting events.

Network Operations Manager

• Provide technical support for a large nationwide network.
• Monitor the alarm conditions on the network.
• Perform root cause analysis to determine action plans.
• Assist carriers to resolve WAN problems.
• Collaborate with onsite field technicians.

Senior Associate, Network Control

• Lead Network Operations (Shared Services), a centralized function that builds and owns the frameworks, tools, operating cadence, and standards used by all network segments to execute contracting, credentialing, training, and provider support.
• Design and implement a single intake-to-execution workflow to make demand visible, prioritized, and governed.
• Establish and manage operating cadence, throughput tracking, and dashboards (cycle time, capacity, delivery).
• Reduce duplication and manual handoffs across segments while improving speed to market.
• Partner with segment leaders to ensure shared services delivery aligns to segment priorities.
• Own the Network Financial Value Framework and performance dashboard (unit cost, utilization, leakage, VBC outcomes), partnering closely with Finance, Analytics, and Actuarial to integrate network economics into enterprise financial planning and board reporting.
• Build a scalable operating model that supports growth without proportional headcount increases.
• Act as a thought partner and extension of the EVP, helping prioritize initiatives and manage executive bandwidth.
• Serve as the first escalation point for cross-segment issues, resource constraints, and operational blockers.
• Provide line-of-sight across all network segments and shared services to anticipate risks and opportunities.
• Ensure alignment between enterprise priorities and network execution.
• Support preparation of key materials and updates for ELT/Board discussions related to network strategy and performance.
• Enable effective matrixed ways of working across segment leaders and shared services.
• Drive clarity around roles, decision rights, and accountability.
• Lead change with a steady, pragmatic approach that builds trust and adoption.
• Partner closely with Finance, Analytics, and other enterprise functions to improve economic visibility and performance reporting.

VP Network Operations – Chief of Staff

• Manages employees by supporting, coaching, training, assisting with time management and performing evaluations; should conduct regular meetings with all direct reports.
• Serves as a subject matter expert on out-of-network reimbursement trends, data analytics, and arbitration performance.
• Oversees and performs advanced data analysis using tools such as SQL, Tableau, and Power BI to identify payment trends, performance gaps, and process improvement opportunities.
• Designs and develops automated reports, dashboards, and data visualizations that translate complex data into actionable business insights.
• Partners with business intelligence, payor analytics, and operational teams to define metrics, design analytical frameworks, and optimize arbitration strategies.
• Develops and maintains standard operating procedures (SOPs), process documentation, and training materials related to analytical and operational workflows.
• Leads the creation and continuous improvement of data models, automation tools, and performance tracking mechanisms to support KPIs and measure business outcomes.
• Supports strategic initiatives by providing analytical insights and operational recommendations to senior leadership.

Manager, Out of Network Operations Analysis – Arbitration, Revenue Cycle

• Responsible for maintaining budgeted profit margins of MNS business.
• Lead pricing and cost reduction initiatives to achieve budgeted expectations.
• Attend monthly Financial Reviews with Vector senior leadership.
• Evaluate, adjust, and assist in the development of operational infrastructure for the Installation, Engineering, Billing, AP, Procurement, NOC Services and Technical Services.
• Collaborate with corporate personnel to achieve problem resolution and efficiencies.
• Communicate corporate office initiatives to department managers.
• Involved in planning and implementation of the VSN remote office expansion program.
• Performance management and development of employees which include performance reviews.
• Recruiting and hiring the best talent for the organization.
• Build and/or maintain team atmosphere for current employees.
• Promote and enforce Vector values and culture as well as promoting the company’s policies and procedures.

Director, Network Operations

• Deploy, configure, and maintain Palo Alto firewalls across colocation and data center environments
• Manage network hardware deployments in colocation facilities including routers, switches, firewalls, and load balancers
• Configure and support Meraki-based corporate office networking solutions
• Implement and maintain VPN solutions for secure remote access and site-to-site connectivity
• Manage and troubleshoot Layer 2 and Layer 3 data center network infrastructure
• Configure and optimize routing protocols including BGP, OSPF, and MPLS for enterprise connectivity
• Collaborate with Internet Service Providers (ISPs) such as Equinix, and Card Networks such as Visa/Mastercard/Pulse to maintain and optimize connectivity, troubleshoot network issues and ensure SLAs
• Perform rack and stack operations, cable management, and physical infrastructure maintenance in colocation facilities
• Monitor network performance and implement QoS policies to ensure optimal traffic flow
• Troubleshoot complex network issues across physical and virtual environments
• Maintain accurate network documentation including diagrams, configurations, and runbooks
• Participate in on-call rotation to provide 24/7 network support
• Implement network security best practices and maintain compliance with security policies
• Work with cross-functional teams to support infrastructure projects and application deployments

Software Engineer II – Network Operations

• - Conduct proactive monitoring, remote diagnostics, and maintenance activities for network devices within areas of responsibility.
• - Notify and escalate issues internally and externally as required in support of network outages and restoration events.
• - Create tickets per guidelines and execute pre-defined scripts in case of alarms and incidents reported by network element management and other fault detection systems.
• - Provide second tier, high-level technical support to field operations personnel through a working knowledge and broad background in core technologies – HFC(CMTS), FTTX(GPON) IP Core.
• - Isolate and resolve subscriber voice, video, and data issues by correlating information from network equipment and monitoring systems.
• - Provide updates to customers, internal groups, and vendors as required in a timely manner.
• - Manage internal phone queues to assist with live troubleshooting in accordance with defined service level agreements.
• - Validate restoration and repair actions made to correct issues and clear alarms once approved.
• - Validate operational success of development and maintenance.
• - Close trouble tickets and provide feedback/updates to knowledge base (e.g., Methods of Procedure)
• - Provide feedback and recommendations for Operations Support Systems (OSS) tools improvements, process flows, event management and correlation.
• - Open cases with third party vendors and drive for resolutions within required SLA’s where applicable.
• - Comply with established Change Management and Incident Management processes.

• Provide technical support for network operations, including incident response and troubleshooting to ensure reliable network services.
• Participate in the design, configuration, deployment, and optimization of enterprise-scale Cisco LAN, WAN, and Wi-Fi infrastructures.
• Assist in the development and rollout of new network technologies to meet business requirements.
• Support the integration of new technologies into existing network architectures for seamless connectivity.
• Participate in technology SME groups and provide technical guidance and coordinate small team efforts as required.
• Participate in incident review and RCA sessions, and present network changes at CAB and TAB meetings.
• Develop and maintain network documentation, including design blueprints, configuration guides, and operational procedures.
• Automate routine tasks and support the integration of automation tools to improve infrastructure efficiency.
• Identify and document network risks, collaborate with risk assessment teams, and support remediation plans.
• Assist in leading vendor relationships and ensuring SLA compliance.

Data Network Operations and Support

• Own end-to-end 3PL network performance and warehousing execution, accountable for key service outcomes including on-time shipping, order cycle time, inventory accuracy, dock-to-stock efficiency, order quality, and damage/shrink performance
• Establish and govern standardized SOP frameworks across the 3PL network, ensuring consistent execution of core processes such as inbound/outbound operations, inventory control, damaged goods handling, safety, compliance, and business continuity
• Serve as the process owner for inventory control across the 3PL network, driving cycle count discipline, improving inventory accuracy, aged inventory visibility, and reconciliation with plants and planning
• Develop and manage warehouse capacity plans across the 3PL network, covering space utilization, labor requirements, seasonal demand, and growth initiatives
• Establish and drive site-level performance governance and execution discipline across the 3PL network by implementing KPI frameworks, escalation processes, and structured issue resolution
• Act as the end-to-end process owner for warehousing and distribution across the 3PL network, driving scalable and repeatable operations through standardized work, KPI-based performance management, and structured continuous improvement methodologies
• Partner with Procurement and Finance to support contract and cost governance across the 3PL network, including warehouse agreements, scope changes, rate cards, and billing processes
• Provide warehousing and distribution expertise to support network optimization, warehouse transitions, new site onboarding, and system or process improvement initiatives

3PL Network Operations, Manager

• Monitor and provide technical support for Cisco routers, switches, VoIP systems, and IP/SNMP-connected devices within WAN, LAN, VPN, and Wireless environments.
• Utilize network troubleshooting tools (e.g., ping, traceroute, nslookup, SSH/Telnet) to identify and resolve connectivity and performance issues.
• Collaborate with Network Engineering, Field Divisions, SOC, service providers, Telcos, and vendors to report and remediate network-related incidents.
• Work with 2nd and 3rd level support teams to ensure technical documentation is accurate and up to date.
• Leverage enterprise tools such as ServiceNow, network monitoring platforms, and MS Office suite to track and resolve events and incidents.
• Communicate clearly and effectively across teams to support real-time problem-solving and incident response.

Network Operations Center Technician

• Support ESRD operational workflows, CMS forms processing activities, and operational tracking processes
• Validate, update, and maintain information within End Stage Renal Disease Quality Reporting System (EQRS) and other internal systems to support data quality and reporting activities
• Maintain operational records, documentation, tracking systems, and internal databases
• Manage communications and follow-up activities with dialysis facilities, CMS contacts, vendors, help desk teams, and external partners
• Monitor and route communications through shared phone, email, and virtual fax systems
• Support facility onboarding, closure activities, and related operational processes
• Prepare reports, reminders, meeting materials, operational correspondence, and recurring resources
• Coordinate scheduling, Outlook invitations, Zoom meetings, shipment tracking, operational mailings, and meeting logistics
• Assist with workflow documentation, process standardization, and operational support initiatives
• Support department operational priorities, annual meetings, and other team activities as assigned

Associate Improvement Advisor, ESRD Network Operations

• Own end-to-end 3PL network performance and warehousing execution, accountable for key service outcomes including on-time shipping, order cycle time, inventory accuracy, dock-to-stock efficiency, order quality, and damage/shrink performance
• Establish and govern standardized SOP frameworks across the 3PL network, ensuring consistent execution of core processes such as inbound/outbound operations, inventory control, damaged goods handling, safety, compliance, and business continuity
• Serve as the process owner for inventory control across the 3PL network, driving cycle count discipline, improving inventory accuracy, aged inventory visibility, and reconciliation with plants and planning
• Develop and manage warehouse capacity plans across the 3PL network, covering space utilization, labor requirements, seasonal demand, and growth initiatives
• Establish and drive site-level performance governance and execution discipline across the 3PL network by implementing KPI frameworks, escalation processes, and structured issue resolution (RCA and CAPA)
• Act as the end-to-end process owner for warehousing and distribution across the 3PL network, driving scalable and repeatable operations through standardized work, KPI-based performance management, and structured continuous improvement methodologies (RCA and CAPA)
• Partner with Procurement and Finance to support contract and cost governance across the 3PL network, including warehouse agreements, scope changes, rate cards, and billing processes
• Provide warehousing and distribution expertise to support network optimization, warehouse transitions, new site onboarding, and system or process improvement initiatives.

• The Network Operations Coordinator 4 maintains provider data to support customer service activities through data integrity management and gathering of provider data needed for service operations.
• The Network Operations Coordinator 4 assumes ownership and leads advanced and highly specialized administrative/operational/customer support duties that require independent initiative and judgment.
• Manages provider audits, provider service and relations, credentialing, and contract management systems.
• Executes processes for intake and manage provider perceived service failures.
• Decisions are regarding the daily priorities for an administrative work group and/or external vendors including coordinating work activities and monitoring progress towards schedules/goals.

Network Operations Coordinator

• Monitor and support customer infrastructure environments while proactively identifying and resolving operational issues
• Utilize and monitor various support tools to proactively identify and assist clients with outages, performance concerns, and operational issues
• Triage and remediate automated alerts from managed systems while escalating complex or high-impact issues to higher-tier support teams when required
• Install software, patches, and system updates on servers and workstations in accordance with change control procedures and operational standards
• Perform basic troubleshooting of WAN and edge technologies including direct internet circuits, MPLS, SD-WAN, firewalls, and routers
• Administer and troubleshoot backup platforms including job maintenance, restore requests, and backup configuration support
• Communicate clearly and professionally with internal teams and customers regarding ticket updates, issue status, and service progress
• Maintain accurate ticket documentation, troubleshooting steps, and operational records within ticketing systems and support platforms
• Support ongoing operational health and maintenance activities across customer environments
• Collaborate with engineering, operations, and service delivery teams to ensure timely issue resolution and customer satisfaction
• Ensure customer and company data are handled securely and in accordance with all RedHelm Information Security Policies
• Adhere to RedHelm operational standards, escalation procedures, and best practices

Network Operations Tech I

• The NOC Engineer is responsible for monitoring our client’s infrastructure and responding to incidents and outage situations.
• Analyze problems, perform troubleshooting and incident response, communicate with clients, and drive all problems to resolution.
• Work as part of the Cloud and Managed Service team and in close partnership with the Project team.
• Respond to network incidents reported via DGI’s network monitoring platform and restore service in an efficient and timely fashion.
• Provide direct support to DGI customers to resolve technical issues reported by customers via phone or email escalations.
• Provide succinct communication on restoration steps and record these within DGI’s ticketing system (Autotask).
• Produce accurate Troubleshooting Guides in accordance with documentation standards to support DGI’s Knowledge Management program.
• Provide regular status updates to customers regarding open tickets in accordance with DGI’s company policies.
• Provide recommendations to customers and the DGI leadership team to improve the stability of any infrastructure components within the Managed Services Portfolio.
• Perform standard moves, adds, and changes (MACD’s) within the Cisco collaboration ecosystem.

NOC Engineer

• Oversee provider maintenance intake and inventory by assessing current and projected workload, projects, and enterprise initiatives; recommend and execute resource alignment to meet demand.
• Serve as a subject-matter expert for HCP data operations, market structures, and provider data-loading tools.
• Lead team performance against quality, productivity, and turnaround-time objectives; support resolution of complex data issues and proactively mitigate operational risk.
• Monitor operational health through consistent use of tracking and reporting tools; analyze trends in volume, aging, quality, and throughput to identify risks and continuous-improvement opportunities.
• Partner with Quality to identify error trends, drive defect reduction, and implement process improvements that improve accuracy and compliance outcomes.
• Collaborate with Automation, Solutions, and Technology teams to responsibly deploy efficiency and automation solutions, ensuring accuracy, scalability, and alignment with network, market, and group-loading requirements.
• Partner with solutions teams to monitor post-deployment performance, validate expected outcomes, and drive value realization across efficiency, automation, and transformation programs.
• Enable strong global service partner performance by partnering on operational readiness, clarity of expectations, and ongoing performance oversight aligned to quality, productivity, and turnaround-time outcomes.
• Lead root-cause triage for performance issues, inventory challenges, or quality defects in partnership with global service providers and matrix teams; drive corrective actions and preventative improvements.
• Partner with solutions, automation, and global service teams to identify, deploy, and sustain efficiency improvements; support adoption while monitoring impact to operational health, quality, and value realization.
• Provide oversight for initiatives requiring onshore PIDM resources by managing milestones, delivery timelines, and resource utilization; serve as project lead as needed.
• Establish and maintain strong partnerships with Provider Services, Contracting, Network Solutions & Development (NS&D), Quality, and other matrix stakeholders to support execution of the provider data strategy.
• Provide clear, concise status updates to leadership on operational performance, risks, and initiative progress.

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