Network Operations Center Analyst

MUFG

NOC Analyst at MUFG ensuring network reliability and performance across financial systems. Providing Tier 1 and 2 support, incident resolution, and process automation in NOC operations.

Posted 7/6/2026full-timeTempe • Arizona, New Jersey • 🇺🇸 United StatesJunior💰 $83,000 - $115,000 per yearWebsite

Tech Stack

Tools & technologies

PythonServiceNow

About the role

Key responsibilities & impact

Monitor and respond to network and infrastructure alerts using tools such as SolarWinds, ensuring optimal performance and reliability for critical financial systems
Provide Tier 1 and Tier 2 support for Windows servers and related technologies
Automate NOC functions using scripting (PowerShell, Python) and tools like Power Automate to improve efficiency
Host and manage incident resolution calls on a 24/7 basis
Maintain and update weekly and monthly NOC reports
Support Active Directory services for secure and efficient user access
Respond to alerts, incidents, and service requests promptly to minimize downtime
Collaborate with cross-functional teams to escalate and resolve complex issues impacting financial systems
Perform routine checks on network equipment and configurations
Create and maintain accurate documentation (Runbooks, Procedures) for incidents and preventive measures
Follow established incident response and escalation procedures aligned with financial industry standards
Use tools such as Microsoft Office, Teams, ServiceNow, xMatters, SecureCRT, WebEx, and others for communication and collaboration
Contribute to continuous improvement of NOC processes and procedures
Stay current with industry trends and emerging technologies to enhance monitoring and automation capabilities

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent experience
1–2 years of experience in a NOC or similar role supporting network and Windows server environments
Strong understanding of networking protocols, hardware, and Windows server administration
Experience with Active Directory and secure user access management
Familiarity with tools such as SolarWinds, ServiceNow, xMatters, Microsoft Office, Teams, SecureCRT, WebEx
Scripting experience (PowerShell, Python) and automation mindset
Excellent problem-solving and analytical skills, with attention to detail
Ability to work in a fast-paced, 24/7 operational environment
Strong communication skills for both technical and non-technical audiences
Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, Microsoft) are a plus

Benefits

Comp & perks

Comprehensive health and wellness benefits
Retirement plans
Educational assistance and training programs
Income replacement for qualified employees with disabilities
Paid maternity and parental bonding leave
Paid vacation
Sick days
Holidays

ATS Keywords

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Hard Skills & Tools

Network ProtocolsWindows Server AdministrationScripting (PowerShell)Scripting (Python)AutomationIncident ManagementDocumentation (Runbooks, Procedures)Problem-SolvingAnalytical SkillsAttention to Detail

Soft Skills

Strong Communication SkillsCollaborationAdaptability

Certifications

Cisco CCNACompTIA Network+Microsoft Certifications