Global Network Operations Supervisor

Zayo Group

Supervisor of Global Network Operations at Zayo leading NCC activities and incident management. Ensuring effective resolution processes and technical oversight within the organization.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management and telecommunications support, with a strong focus on mentoring and training staff. Proficient in Layer 1 network technologies and effective communication across departments to enhance operational efficiency.

Highest-signal resume keywords

Incident ManagementTelecommunications Support PlatformsLayer 1 Network TechnologiesMentoring and CoachingOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Incident ManagementTelecommunications SupportLayer 1 Network TechnologiesOptical Time Domain ReflectometerNetwork Equipment Management

Soft Skills

Communication SkillsDecision-Making SkillsOrganizational Skills

Tools & Technologies

Inventory PlatformsAlarm Management PlatformsTicketing SystemsAutomation Support Platforms

Industry Keywords

Network OperationsOptical Transport NetworksDark Fiber Networks

About the role

Key responsibilities & impact

Supervise and coordinate activities for assigned workers
Execute on operational standards and best practices
Ensure proper escalation and resolution processes are followed
Oversee the incident management process and involve team members in resolving incidents
Drive resolution of outages and work closely across multiple functions within the organization
Mentor and coach technicians at all levels to enhance their skills and knowledge
Facilitate training sessions and create educational materials for NCC staff
Administer internal, external, and customer incident escalations and follow-ups as well as process adherence
Collaborate with other departments to align objectives and streamline processes
Communicate updates on network performance and critical incidents.

Requirements

What you’ll need

High school diploma or equivalent required
Associate’s degree in telecommunications, network operations, leadership, or technology, preferred
Five to seven (5-7) years of related experience
0-1 year of experience in a leadership capacity
Knowledge of Telecommunications Support Platforms (Inventory, Alarm Management, Ticketing, and automation support platforms)
Extensive knowledge of Layer 1 network technologies, equipment, and management systems
Experience supporting incident management and restoration for optical transport and dark fiber networks
Ability to review fiber network drawings and determine area of damage based on Optical Time Domain Reflectometer traces
Strong organizational, communication, and decision-making skills
Ability to clearly communicate both verbally and in written communication
Ability to work varying shifts to support the needs of the business.

Benefits

Comp & perks

Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave