Zayo Group

Account Executive

• Generate sales revenue by actively promoting Zayo products and services to targeted account patches.
• Present proposals and manage customers through a strategic sales process.
• Maintain current business relationships with customers, securing existing revenue on long-term commitments and or selling net new accounts.
• Apply knowledge of customers strategic business initiatives, AI projects, industry, and services to achieve revenue objectives.
• Work within the Sales team to develop account strategy, solution design, and relationship management on targeted accounts.
• Manage high volume of work while maintaining a high degree of responsiveness.
• Track, analyze, and report on sales performance and activities in Salesforce, Salesloft, and other reporting tools.
• Provide accurate and timely forecasts of sales opportunities.
• Develop and maintain records of customer activity to support client growth strategies and reporting of sales and forecasts.
• Provide accurate and timely information to management.
• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives are met.
• Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision.

Account Director

Network Operations

• Supervise and coordinate activities for assigned workers
• Execute on operational standards and best practices
• Ensure proper escalation and resolution processes are followed
• Oversee the incident management process and involve team members in resolving incidents
• Drive resolution of outages and work closely across multiple functions within the organization
• Mentor and coach technicians at all levels to enhance their skills and knowledge
• Facilitate training sessions and create educational materials for NCC staff
• Administer internal, external, and customer incident escalations and follow-ups as well as process adherence
• Collaborate with other departments to align objectives and streamline processes
• Communicate updates on network performance and critical incidents.

Global Network Operations Supervisor

Accounting Manager

• Responsible for the monthly, quarterly, and annual close processes including identification and recordation of significant transactions, adherence to deadlines, resolution of critical issues, and compliance with US GAAP and SOX with a focus on inventory and fixed assets
• Manage day-to-day general accounting operations with a focus on inventory and fixed assets
• Maintain standardized processes and maintain documentation for accounting-related processes
• Ensure adherence to SOX guidelines
• Responsible for maintaining strong internal controls process
• Ensure requests for information is accurate and provided on schedule
• Responsible for performing monthly flux analyses and other internal reporting requirements
• Maintains accounting ledgers accurate for Inventory, and Fixed Assets
• Monthly review and sign-off on balance sheet reconciliations, ensuring all comply with GAAP, balances are appropriately supported, variances are minimal, and issues resolved timely
• Seek opportunities to streamline month-end close process through process improvements, systems upgrade, policy development and automation to support departmental strategic objectives
• Work with Internal Audit on periodic reviews and annual review of SOX procedures
• Work with External Audit for periodic reviews and annual financial and SOX audit
• Other responsibilities and projects as assigned

Accounting Supervisor

Events

• Analyzing blueprints to determine where construction projects will take place
• Identifying and mapping location and depth of utilities for fiber optic cable and underground utilities
• Documenting interactions, site information, and utilities in organizational software
• Communicates with clients, engineers, and management
• Using various techniques (electrical, magnetic, GPS, blueprint analysis, and/or radar) to measure utilities
• Proactively identify potential problem areas to ensure the integrity of the network and company
• Pinpointing the coordinates of lines using GPS or surveying equipment
• Responsible for the asset management processes and replenishment of on-site/truck materials
• Coordinating shipping and receiving of company and customer materials
• Maintaining tools, test sets, and all network equipment
• Maintaining network/site security, cleanliness, and following all policies related to company property
• Inspecting cabinets, buried cables, construction sites, and other outdoor facilities in various environments, weather conditions, temperatures, exposed to local flora and fauna
• Operating in both individual and team environments, both within this team and interacting with other teams, working together to achieve the team’s goals
• Other duties as assigned.

Damage Prevention Technician I

• During customer impacting events, communicate proactively with customers regarding service status, including updates and answers to customer inquiries.
• Act as an escalation point during events and engage directly with customer representatives, providing incident updates from NCC communications.
• Serve as customer advocate, technical resource, and subject-matter expertise for internal departments for their assigned customer and develop communication strategies with internal departments by staying well-versed in internal SLA’s and operational processes.
• Define and help develop custom reporting and presentations to deliver during regular operations reviews, illustrating network performance; highlighting positive performance trends, and identifying areas for service improvement opportunities.
• Partner with Network Control Center (NCC) to identify, create, implement, and track post-mortem analysis and preventive measures and then take the lead in presenting that information to the customer.
• Define and communicate key Service Assurance process gaps that will be measured and tracked via Service Improvement Plans (SIP).
• Participate in both internal and external meetings associated with SIP until initiatives are resolved.
• Monitor adherence to SLAs and service performance targets, track KPIs, and report on service performance to stakeholders.
• Travel is limited to customer or direct report requests (10% of the year).

Service Assurance Account Executive

Supervisor

• Supervise a team of Network Construction Managers in support of the assigned area of responsibility for construction demands
• Provide support to the Manager of Network Construction for communication and coordination with the NOC, Engineering, Field Operations, and Change Management teams
• Monitor and report Key Performance Indicators (KPIs), operational deliverables, and supporting workflows
• Maintain knowledge of technologies currently in use and under development
• Support management of the assigned area's CAPEX and OPEX budgets
• Maintain quality service by understanding, communicating, and enforcing organizational standards
• Develop and coach Network Construction Managers, identify training gaps, and support employee career development
• Supervise a team that provides network maintenance and restoration support 24 hours a day, 7 days a week, 365 days a year
• Schedule and prioritize workloads for internal network construction resources and external vendors
• Support partnerships with utility companies, municipalities, permitting agencies, and other stakeholders
• Management of external vendors necessary to complete projects on time and within budget
• Initial construction reviews in accordance with project specifications
• Oversight of site construction activities, including schedules, resources, and project execution
• Ensuring all jobs are accurately maintained within project tracking systems
• Coordination of permitting and licensing activities
• Development and review of permit and construction plans
• Participation in vendor evaluation and selection processes
• Ensuring all work is completed in accordance with Zayo construction standards, processes, and procedures

Network Construction Supervisor

Data Scientist

• Lead the full model development lifecycle for data science models (ideate, develop, deploy, and maintain)
• Lead Data Science-focused projects with responsibility for planning and allocating work for any junior members on the project
• Contribute to enterprise data strategy and process improvement efforts with a focus on innovation through data science and machine learning
• Mentor junior members of the department to help them gain necessary senior skills to advance their careers
• Work in an Agile framework and provide proactive communication and progress to management & stakeholders
• Collaborate with internal and external stakeholders to manage project status and any blockers
• Proactive communication and updates on progress to both management and the organization
• Partner with business stakeholders to understand business problems and identify solutions for development backlog
• Help develop and deliver a training curriculum for citizen data scientists across the enterprise

Senior Data Scientist

• Supervise and coordinate activities for assigned workers.
• Execute on operational standards and best practices.
• Ensure proper escalation and resolution processes are followed.
• Oversee the incident management process and drive ticket management analysis until closure.
• Collaborate across multiple functions within the organization to drive resolution of outages.
• Mentor and coach technicians at all levels.
• Facilitate training sessions and create educational materials for NCC staff.
• Communicate updates on network performance and critical incidents.
• Manage workflows and prioritize tasks to ensure smooth NCC operations.

Network Control Center Supervisor

Project Manager

• Lead the execution of complex, high-impact customer service delivery projects across multiple regions and stakeholders.
• Oversee end-to-end project lifecycle from engineering design review through service activation and customer handoff.
• Serve as a senior escalation point for delivery challenges, resolving issues related to design conflicts, timelines, and resource constraints.
• Ensure projects are delivered on time, within scope, and aligned with customer commitments and business objectives.
• Ensure all projects comply with company engineering standards, network architecture guidelines, and customer-specific requirements.
• Partner with engineering teams to validate designs, identify gaps, and ensure technical feasibility.
• Proactively identify risks related to design, capacity, permitting, or construction and implement mitigation strategies.
• Drive alignment across Engineering, Sales Engineering, Network Planning, Field Operations, Construction, and external vendor partners.
• Coordinate complex technical dependencies and sequencing across multiple concurrent workstreams.
• Facilitate clear and consistent communication among stakeholders, including executive-level updates when needed.
• Lead, mentor, and develop a team of Technical Project Managers, fostering a high-performance and accountable culture.
• Identify opportunities to improve project delivery processes, tools, and methodologies.

Senior Manager, Technical Project Management

Infrastructure Engineer

• Manage Contracted Maintenance vendors for callout repairs, and quoted service repairs on CI systems to include invoicing and quoted PR submittals.
• Development of best operating practices and standards.
• Write Method of Procedures (MOPs) for all CI equipment repairs and augments.
• Ensure all maintenance activities are performed in accordance with approved MOPs.
• Evaluate vendor/contractor field service reports describing all activities (preventive maintenance, repairs, etc.) performed on the CI equipment.
• Resolve operational deficiencies discovered on Preventive Maintenance Inspections (PMI) and on Contractor PMs.
• Assists Field Operations and NCC/NOC technicians with Operation Support issues that may require vendor or manufacturer support.
• Develop reliability reports to assist in identifying areas of concern that could develop into future problems.
• Subject Matter Expert on CI equipment issues for all PG’s and advises them on solutions for technical problems or barriers.
• Manage all CI augment projects (CapEx/OpEx) to affect break/fix repairs.
• Environmental Compliance and to ensure all permitting is completed annually.
• CI Equipment inventory accuracy and Data Integrity in SF and M6.
• Travel requirements throughout the Zayo footprint

Edge Infrastructure Engineer I

• Analyzing blueprints to determine where construction projects will take place
• Identifying and mapping location and depth of utilities for fiber optic cable and underground utilities.
• Documenting interactions, site information, and utilities in organizational software.
• Communicating with clients, engineers, and management.
• Using various techniques (electrical, magnetic, GPS, blueprint analysis, and/or radar) to measure utilities.
• Proactively identify potential problem areas to ensure the integrity of the network and company.
• Pinpointing the coordinates of lines using GPS or surveying equipment.
• Responsible for the asset management processes and replenishment of on-site/truck materials.
• Coordinating shipping and receiving of company and customer materials.
• Maintaining tools, test sets, and all network equipment.
• Maintaining network/site security, cleanliness, and following all policies related to company property.
• Inspecting cabinets, buried cables, construction sites, and other outdoor facilities in various environments, weather conditions, temperatures, exposed to local flora and fauna.
• Operating in both individual and team environments, both within this team and interacting with other teams, working together to achieve common goals.
• Other duties as assigned.

Manager

• Responsible for daily management of construction and splicing vendors across multiple projects to expedite the construction and splicing of OSP facilities.
• Assess and validate requirements (routing, fiber counts, hut spacing, etc.) for new route planning to ensure route objectives are clearly defined and meet stakeholder requirements.
• Coordinate access to customer and network points of presence for fiber splicing and testing vendors.
• Provide specialized telecommunications technical expertise related to fiber optic splicing & testing.
• Collaborate with internal project managers to refine project schedules and budgets.
• Actively manage schedule, vendor process and documentation requirements and budget throughout project execution.
• Provide direct interface with customers, subcontractors, jurisdictional authorities and interoffice personnel.
• Supports customer meetings as necessary which requires in person meetings and travel to client and/or construction sites.
• Oversee procurement of equipment and materials required for project implementation.
• Actively monitor material stock and order lead times to negate material delays.
• Proactively identify and mitigate project risks and develop contingency plans.
• Conduct construction resource planning to ensure project objectives are met.
• Develop RFPs for the splicing & testing of routes.
• Manage the RFP process and negotiate with bidders to ensure the lowest qualified awards are made.
• Diligently manage the contract terms throughout the life of each contract.
• Provide project-level and executive project reporting including regular updates to our key stakeholders.
• Ensure routes are delivered on time, on budget and as per construction standards.

Network Construction Manager

• Manages all facets of the OSP project - deliver on time, on budget, within quality and safety standards.
• Resolves OSP roadblocks.
• Tracks, reports and communicates OSP project progress.
• Provides early communication on potential due date, interval, and/or budget slips to the OSP functional leadership.
• Participates in project meetings and effectively support the overall project effort.
• Supports customer meetings as necessary.
• Develops high-level OSP schedule for each opportunity during proposal and service order generation stages (pre-sale).
• Develops detailed baseline OSP schedule upon project kickoff (using standardized OSP tracker), and maintain this schedule throughout the course of the project.
• Updates the project tracker as often as required, but no less than once per week.
• Manages OSP RFP/bidding/award in compliance with company procurement policy.
• Reviews and approves OSP contractor invoices in a timely manner.
• Completes and closes-out all assigned ISO tasks in a timely manner.
• Provides as-built drawings to Fiber Engineering upon completion of construction for each segment.

• Lead and manage the planning and execution of outside plant break/fix from inception to completion.
• Develop detailed project plans, schedules, and budgets for projects as required.
• Coordinate with internal teams (engineering, construction, design) and external stakeholders (clients, vendors, contractors) to ensure SLA objectives are met.
• Oversee OSP activities, including fiber placement, splicing coordination, make-ready support, restoration, and maintenance.
• Ensure work aligns with construction prints, permits, and engineering specifications.
• Oversee project budgets, ensuring costs are controlled, and projects are delivered on time and within scope.
• Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows.
• Identify potential project risks and develop mitigation strategies to avoid delays or budget overruns.
• Maintain clear and continuous communication with all stakeholders, including clients, senior management, project teams, and vendors.
• Ensure the project is completed in compliance with safety, quality, and regulatory standards.
• Manage relationships with contractors, vendors, and subcontractors, ensuring performance aligns with project requirements and timelines.
• Ensure that all project-related documentation is properly maintained and stored, ensuring compliance with local regulations.

OSP Project Manager

Artificial Intelligence

• Develop and execute a comprehensive AI platform roadmap aligned with Zayo’s business objectives
• Lead the research, evaluation, and implementation of large-scale AI models, including LLMs, transformer-based models, computer vision, and multimodal AI
• Design and deploy AI solutions for predictive analytics, intelligent automation, operational optimization, and real-time decision-making
• Oversee the end-to-end AI lifecycle, including data engineering, model development, testing, deployment, monitoring, and continuous improvement
• Build and optimize scalable AI infrastructure using cloud platforms such as AWS, Azure, or Google Cloud, along with GPU and TPU-based distributed training environments
• Implement modern MLOps frameworks to support efficient model deployment, governance, observability, reliability, and performance monitoring
• Build, mentor, and lead a high-performing team of AI researchers, machine learning engineers, data engineers, and AI platform specialists
• Partner with engineering, network operations, product, data, security, compliance, and business teams to identify high-value AI use cases and ensure business alignment
• Establish responsible AI practices that address bias, fairness, transparency, model risk, security, and regulatory compliance
• Drive measurable business outcomes through AI-enabled improvements in efficiency, service reliability, customer experience, and operational decision-making.

Account Director

Global Network Operations Supervisor

Accounting Supervisor

Damage Prevention Technician I

Service Assurance Account Executive

Network Construction Supervisor

Senior Data Scientist

Network Control Center Supervisor

Senior Manager, Technical Project Management

Edge Infrastructure Engineer I

Damage Prevention Technician I

Network Construction Manager

Network Construction Manager

OSP Project Manager

Head of AI – Platforms