Zayo Group

Account Manager

• Proactively develop opportunities ahead of formal RFPs by engaging district technology leaders, E-rate consultants, and state education consortia to shape project scope and requirements.
• Leverage a deep understanding of the E-rate program (FCC Form 470/471 process) to help customers align technology plans and funding strategies with Zayo’s service capabilities.
• Build and maintain strategic relationships with IT, procurement, and administrative leaders across State, Local, and Education entities.
• Generate new sales revenue by promoting Zayo’s infrastructure and managed solutions across assigned territories.
• Present customized proposals and manage customers through a strategic and consultative sales cycle.
• Maintain existing business through renewals and long-term contracts while driving net-new growth.
• Collaborate cross-functionally with Engineering, Solutions Architecture, and Legal to design tailored network and managed service solutions.
• Accurately track activities, forecasts, and funnel development in Salesforce and related systems.
• Deliver consistent sales performance against quarterly and annual revenue targets.
• Represent Zayo at regional education and public sector events, building visibility within key cooperative and consortium programs (e.g., ESCs, Equalis, DIR, TIPS).

Senior Account Manager – SLED

• Generate sales revenue by actively promoting Zayo products and services to targeted account patches.
• Present proposals and manage customers through a strategic sales process.
• Prospecting accounts in On Net or Near Net buildings.
• Prospecting large right to win multi-location, high bandwidth accounts with locations on or near the network. (Nationally/internationally)
• Maintain current business relationships with customers, securing existing revenue on long-term commitments and or selling net new accounts.
• Apply knowledge of customers, industry, and services to achieve revenue objectives.
• Work within the Sales team to develop account strategy, solution design, and relationship management on targeted accounts.
• Manage a high volume of work while maintaining a high degree of responsiveness.
• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools.
• Provide accurate and timely forecasts of sales opportunities.
• Develop and maintain records of customer activity for reporting of sales and forecasts.
• Provide accurate and timely information to management.
• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met.
• Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision.

Senior Account Manager

Network Engineer

• Responsible for design planning, record creation and capacity fulfillment throughout the U.S and Canadian networks.
• Works with Project Managers to effectively deliver service requirements to customers.
• Designs DWDM network per Network Architectures standards and future growth of our network and customer base.
• Implements DWDM wave circuit designs for the core of the network as needed.
• Creates Engineering Design Packages that are discernible by Operations personnel.
• Provides timely updates to project managers and leadership for service deliverables and due dates.
• Reviews capacity request for correctness and clarifies any design related items back to the responsible departments.
• Maintains specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database.
• Provides support to field operations to resolve provisioning problems; reviews and verifies technical data in an effort to project issues.
• Opens, forecasts, and maintains a budget based off of the service commitments.
• Secures quotes from our optical vendors, orders equipment, moves equipment from inventory to the field, writes scopes of works for installation of equipment.
• Exercises interpersonal skills in working with all internal customers.
• Performs other related duties or projects as assigned by management.

Network Engineer III – Optical

Account Executive

• Develop a European focused Agent sales channel programme managed out of North America from inception to go-to-market
• Manage and generate new relationships with key Master and Sub-Agents within the territory
• Generate sales revenue by promoting and teaching Master and Sub-Agents which Zayo Networks products and services fit their customers
• Provide proposals and assist agents in managing their customers and prospects through the sales process
• Grow revenue by penetrating Sub-Agents with little to no Zayo business relationship through active prospecting/networking
• Maintain current business relationships with key customers, assisting agents in securing existing revenue on long term commitments
• Meet monthly, quarterly, and annual sales goals through aggressive prospecting and selling
• Identify and initiate contact with key Sub-Agents
• Track, analyze and report on sales performance and activities in Zayo’s CRM tool and other reporting tools
• Develop accurate and timely forecast of sales opportunities and maintain records of agent and customer activity
• Provide accurate and timely information to management and coordinate closely with other departments to ensure agent and customer satisfaction
• Collaboratively work as part of a team while concurrently performing as an individual

Senior Account Director, Channel

Operations

• Improve the operational systems, processes and policies in support of Field Operations mission – specifically, support better management reporting, information flow and management, business process and organizational planning
• Responsible for data and reporting accuracy of any data related to field operations including task data
• Produce and analyze monthly and quarterly metrics decks
• Create and upkeep Salesforce.com reports and dashboards
• Work internally and with other groups to create, streamline and document workflow
• Ensure that Salesforce.com development is done so that workflow and process are aligned
• Ensure that actual costs are in line with forecasted budget by sharp attention to all areas of spend – especially all head count related costs
• Create the budget forecast twelve months in the future
• Ensure that actuals are captured accurately are in line with the budget
• Explain the budget and any variances actual to forecast
• Approve and coordinate all IT work necessary to enhance Salesforce to the betterment of Field Operations
• Work with various other groups in the company to solve company-wide issues
• Manage entire Zayo fleet vehicle program – including insurance, accidents, rentals, registrations and any other issues necessary to keep the vehicles in good condition and safely on the road.
• Oversee and manage the UL Puresafety platform which is used for basic and driver safety training as well as OSHA safety certification.
• Contribute to the ongoing expansion of Workforce Management as a way to increase Field Operations efficiencies.
• Manage a high achieving team as needed to successfully address all of the above listed responsibilities.

Manager, Field Operations

• Support existing and prospective accounts in need of Zayo fiber infrastructure services
• Develop customer relationships and drive sales of Fiber, Transport, IP, SD-WAN, Edge and Security services
• Generate sales revenue by actively promoting Zayo products and services to targeted account patches
• Understand network and proximity to key buildings to drive on and near net sales
• Understand local competitive dynamics and how to win highly competitive deals
• Present proposals and manage customers through a strategic sales process
• Maintain current business relationships, securing existing revenue on long-term commitments and selling net new accounts
• Work within the Sales team to develop account strategy, solution design, and relationship management
• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools
• Provide accurate and timely forecasts of sales opportunities and maintain records of customer activity
• Coordinate closely with other departments to ensure customer satisfaction and meet revenue objectives
• Manage high volume of work while maintaining responsiveness and collaborate as part of a team while performing with minimal supervision

Senior Account Manager – Commercial Enterprise

Manager

• Lead and Mentor: Build, lead, and inspire a high-performing team of network observability engineers and specialists, fostering a culture of continuous learning, ownership, and technical excellence.
• Strategy & Roadmap: Define and execute the strategic roadmap for network observability, aligning with overall network engineering and business objectives. This includes evolving our monitoring, alerting, logging, and tracing capabilities.
• Platform Ownership: Serve as the primary owner network observability, optimizing its configuration, performance, and integrations to ensure it provides a unified and real-time view of network health. Drive feature adoption and define future enhancements.
• Metrics & Alerts: Establish, refine, and enforce comprehensive network health metrics (SLIs, SLOs, KPIs) and develop intelligent, actionable alerting strategies to minimize noise and improve incident response.
• Incident Management & Post-Mortems: Collaborate closely with NOC and SRE teams to improve incident detection, triage, and resolution processes. Drive blameless post-mortems and ensure lessons learned are translated into system and process improvements.
• Automation: Champion and implement automation initiatives within observability, leveraging tools and scripting (e.g., Python, Ansible) to automate new service, data collection, analysis, reporting, and remediation workflows.
• Cross-Functional Collaboration: Partner effectively with Network Engineering, Software Engineering, NOC, ISP/OSP, Security, and Product teams to understand their observability needs, provide necessary insights, and ensure seamless integration of monitoring solutions.
• Tooling & Ecosystem: Evaluate, select, and integrate supplementary observability tools and technologies as needed to complement Assure1 and enhance our overall network visibility.
• Reporting & Insights: Develop and deliver insightful reports and dashboards that provide clear visibility into network performance, reliability, and trends for various stakeholders, from operations to executive leadership.
• Vendor Management: Manage relationships with key observability vendors, including Assure1, to ensure optimal licensing, support, and feature development.