Senior Manager, Technical Project Management

Zayo Group

Senior Manager overseeing complex customer service delivery projects at Zayo. Leading a team of project managers and ensuring alignment across engineering and operations.

Posted 6/21/2026full-timeDenver • Colorado • 🇺🇸 United StatesSenior💰 $106,500 - $163,900 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead the execution of complex, high-impact customer service delivery projects across multiple regions and stakeholders.
Oversee end-to-end project lifecycle from engineering design review through service activation and customer handoff.
Serve as a senior escalation point for delivery challenges, resolving issues related to design conflicts, timelines, and resource constraints.
Ensure projects are delivered on time, within scope, and aligned with customer commitments and business objectives.
Ensure all projects comply with company engineering standards, network architecture guidelines, and customer-specific requirements.
Partner with engineering teams to validate designs, identify gaps, and ensure technical feasibility.
Proactively identify risks related to design, capacity, permitting, or construction and implement mitigation strategies.
Drive alignment across Engineering, Sales Engineering, Network Planning, Field Operations, Construction, and external vendor partners.
Coordinate complex technical dependencies and sequencing across multiple concurrent workstreams.
Facilitate clear and consistent communication among stakeholders, including executive-level updates when needed.
Lead, mentor, and develop a team of Technical Project Managers, fostering a high-performance and accountable culture.
Identify opportunities to improve project delivery processes, tools, and methodologies.

Requirements

What you’ll need

Bachelor’s degree in Engineering, Telecommunications, Information Technology, or related field (or equivalent experience).
Eight to twelve (8–12) years of experience in technical project management within telecom, fiber networks, or related infrastructure environments.
Minimum of three (3) years of people management or team leadership experience.
Strong knowledge of fiber network architecture, service delivery processes, and telecom infrastructure.
Proven ability to lead complex, cross-functional projects with multiple dependencies.
Experience managing escalations and resolving high-impact delivery issues.
Excellent communication, stakeholder management, and leadership skills.
Preferred PMP, PgMP, or similar project management certification.
Experience in customer-facing service delivery organizations.
Familiarity with construction, permitting, and outside plant (OSP) processes.

Benefits

Comp & perks

Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical project managementfiber network architectureservice delivery processestelecom infrastructureproject lifecycle managementrisk managementdesign validationresource managementprocess improvementstakeholder management

Soft Skills

leadershipcommunicationmentoringproblem-solvingteam developmentcollaborationaccountabilityexecutive communicationconflict resolutionorganizational skills

Certifications

PMPPgMP