Network Control Center Supervisor

Zayo Group

Supervisor of Network Control Center at Zayo managing NCC technicians, ensuring incident resolutions and operational standards. Collaborating with various departments to enhance service quality and resolution efficiency.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $67,000 - $103,000 per yearWebsite

About the role

Key responsibilities & impact

Supervise and coordinate activities for assigned workers.
Execute on operational standards and best practices.
Ensure proper escalation and resolution processes are followed.
Oversee the incident management process and drive ticket management analysis until closure.
Collaborate across multiple functions within the organization to drive resolution of outages.
Mentor and coach technicians at all levels.
Facilitate training sessions and create educational materials for NCC staff.
Communicate updates on network performance and critical incidents.
Manage workflows and prioritize tasks to ensure smooth NCC operations.

Requirements

What you’ll need

High school diploma or equivalent required
Associate’s degree in telecommunications, network operations, leadership, or technology, preferred
Five to seven (5-7) years of related experience and 0-1 year of experience in a leadership capacity
Knowledge of Telecommunications Support Platforms (Inventory, Alarm Management, Ticketing, and automation support platforms)
ITIL certification and/or experience preferred
Ability to review fiber network drawings and determine area of damage based on Optical Time Domain Reflectometer traces.
Understands fiber and cable characteristics.
Familiar with fiber optic and cable installation and maintenance handling.
Strong customer service skills with the ability to manage sensitive or high-impact customer situations professionally.
Ability to clearly communicate both verbally and in written communication.
Ability to work varying shifts, to support the needs of the business.

Benefits

Comp & perks

Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

telecommunicationsnetwork operationsincident managementticket managementfiber network analysisOptical Time Domain Reflectometerfiber optic installationcable installationautomation support

Soft Skills

supervisionmentoringcoachingcommunicationcustomer servicetask prioritizationcollaborationtraining facilitation

Certifications

ITIL certification