Telecom Manager – Network Operations Center

American Electric Power

Telecommunications Manager leading AEP’s Network Operations Center operations to ensure infrastructure reliability. Focusing on proactive monitoring and team development to optimize service delivery.

Posted 7/22/2026full-timeNew Albany • Ohio • 🇺🇸 United StatesSeniorLead💰 $136,539 - $177,503 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading 24x7 Network Operations Centers, focusing on proactive network monitoring, troubleshooting, and continuous improvement. Possesses strong knowledge of telecommunications technologies and the ability to build and lead high-performing operational teams.

Highest-signal resume keywords

Network Operations Center LeadershipProactive Monitoring and Failure PreventionEvent Management SystemsMean Time to Detect (MTTD) ImprovementMean Time to Restore (MTTR) Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Telecommunications ExperienceNetwork TechnologiesTroubleshooting ProcessesOperational ExcellenceShift-Based Organization Management

Soft Skills

Team LeadershipCommunicationProblem-Solving

Tools & Technologies

Network Monitoring PlatformsEvent Management SystemsTelemetryAlarmsAnalytics

Certifications & Qualifications

Relevant Technical Certifications

Industry Keywords

Network OperationsTelecommunications InfrastructureContinuous MonitoringService ReliabilityOperational Resilience

About the role

Key responsibilities & impact

Lead AEP’s 24x7 Network Operations Center (NOC), ensuring reliable operation, continuous monitoring, and rapid restoration of critical network and telecommunications infrastructure
Drive the transformation of network operations from a reactive alert-and-dispatch model to a proactive, intelligence-driven operating model
Identify key failure types, monitor leading indicators of network degradation, and implement repeatable troubleshooting and resolution processes
Build, develop, and lead a high-performing, around-the-clock operations team
Oversee event correlation, troubleshooting, escalation management, and continuous process improvement
Partner with Telecom Engineering & Operations to reduce customer impact and improve service reliability
Improve Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR)
Support operational excellence, resilience, and modernization initiatives across AEP’s network operations environment

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Science, or a related field; Associate degree in a related field plus 4+ years of applicable technical experience
High School Diploma/GED plus 8+ years of applicable technical experience
8+ years of Telecommunications/IT experience with progressive levels of responsibility; supervisory experience preferred
Proven ability to lead 24x7 operational teams and manage shift-based organizations
Strong knowledge of network technologies, monitoring platforms, and event management systems (NMS/EMS, telemetry, alarms, analytics)
Demonstrated success driving proactive monitoring, failure prevention, and first-call resolution
Relevant technical certifications preferred
Travel required. Occasional overtime required.

Benefits

Comp & perks

Competitive compensation
Unique comprehensive benefits package aimed to support overall well-being of employees