Manager

• Manage a team of Motor HCV Assessors, GIT assessors, and Leisure claim Assessors.
• Ensure client satisfaction by monitoring targets, deadlines, and compliance with service level agreements.
• Optimize team performance aligned with the Santam strategy.
• Support strategic objectives around profit, growth, and cost reduction.
• Monitor and control Average Repair Cost (ARC) and Average Cost per claim (ACPC).
• Provide advice on settlement options and ensure indemnification in line with Santam’s policies.
• Oversee the validation of motor COE claims after registration, assessment, and quantification of damages.
• Deliver high-quality assessment services in the claims value chain.
• Build and maintain professional relationships with relevant partners.

Heavy Commercial Vehicle Assessor Manager

• Join Streets as Assistant Accounts Manager: lead high‑quality accounts & tax work for clients, in a supportive, remote, growth‑driven team.
• Serve as a point of contact for client queries, offering clear and accurate advice relating to accounts work being prepared.
• Manage workflow across your accounts work to ensure deadlines are met.
• Maintain strong client relationships and ensure consistent standards of service.
• Prepare and review year‑end accounts for sole traders, partnerships and companies.
• Prepare corporation tax computations and returns alongside accounts.
• Ensure compliance with HMRC requirements and statutory deadlines.

Accounts Manager

• Responsible for the inventory management and control of daily / weekly / monthly deliverables within a multi-client distribution centre, in order to consistently exceed all inventory related SLA’s with clients.
• Understand the customer’s business
• Understand the customer’s customer requirements
• Develop a strong, trusting relationship with clients
• Deep understanding of contractual SLAs & KPIs
• Adherence to HSE compliance and responsibilities
• Create and maintain various reports in line with KPI and contractual obligations.
• Control, action, investigate and complete CAPA document’s if need be, this includes but is not limited to short picks, nil picks, damages, error percentages, KPI requirements, etc.
• Ensure all data to and from the client system is working;
• Ensure customer inventory related queries are processed accurately and completely within 24 hours;
• Proactively control the risks associated with inventory.
• Monitor and correct the inadequate or inappropriate inventory, to meet the demands of sales e.g. stock shortage.
• Action the high inventory levels e.g. FIFO, Obsolete and Slow-moving stock, on client request.
• Daily system to system balancing: Manage and correct inventory movement records on WMS and ensure correction on client system so that DSV and client systems are always aligned
• Control the security over inventory which could result in loss, theft or misappropriation, etc.
• Plan and execute cycle counts, wall to wall counts, ABC analysis counting and various other processes in line with the KPI and contractual obligations.

Manager, Inventory – Contract Logistics

• Ensure national compliance with DSV policies, Health and Safety legislation, processes, work instructions, maintenance schedules, internal and external audit requirements, licenses, accreditations, and Local Authority regulations.
• Provide QSHE management and governance to ensure continued compliance with ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 standards.
• Ensure the maintenance of Healthcare QMS Tier 1 requirements for Air & Sea Gauteng Park and the DSV Cold Facility, in alignment with the Senior Quality Lead role and responsibilities.
• Drive and support leadership involvement and active participation in achieving QSHE and Healthcare QMS objectives.
• Continuously identify opportunities for improvement within QSHE and Healthcare QMS systems and support the facilitation of continuous improvement initiatives.

Manager, QSHE

• The Senior Manager of the Strategy & Transformation PMO is responsible for the governance, oversight, project management, and acceleration of a broad range of strategic initiatives which involve complex, multi-disciplinary programs, projects and activities.
• This position is responsible driving the execution of strategic initiatives, project plans, and ensuring successful delivery and the effective functioning of the PMO.
• The Senior Manager will work closely with Leadership teams to align organizational objectives with project deliverables and provide comprehensive support throughout the project life cycle, this will involve leading cross functional teams in the successful delivery of the work stream.

Senior Manager – Strategy Transformation PMO

• To manage strategic risk priorities with contracted speciality groups focusing on optometry and renal providers.
• To manage and oversee all aspects of optometry benefits, risk, and industry engagement across all schemes and plan options within Discovery Health at Discovery Health.
• Serve as the SME on optometry, ensuring benefit design optimisation, regulatory compliance, and sustainable utilisation while maintaining strong industry relationships.
• Manage, optimise, and oversee the full renal dialysis benefit, provider networks, risk exposure, and value-based care strategy across all schemes and plan types within Discovery Health.
• Responsible for designing and implementing sustainable dialysis care models, contracting frameworks, and operational processes that ensure optimal clinical outcomes, cost efficiency, and compliance with scheme rules and national health policy.
• Key Account and Relationship Management: Act as the primary relationship manager between Discovery Health and external stakeholders in the optometry industry, including professional bodies, optical administrators, and individual optometrists.
• Maintain effective communication and partnership with industry representatives to ensure alignment with professional standards and practices.
• Design, build, and steer optical benefits for new medical schemes joining Discovery Health and for new plan options for existing schemes.
• Provide strategic advice on benefit optimisation to ensure competitiveness, member value, and cost-effectiveness.

Contract Manager

• Own end-to-end service delivery alignment between customer expectations and internal delivery capabilities
• Coordinate scope definition, planning, execution tracking, and cross-functional resource engagement
• Drive delivery execution within agreed scope while managing risk, cost awareness, and efficiency
• Communicate delivery status, risks, and dependencies to customers and internal stakeholders
• Contribute delivery and technical input during presales discussions to validate feasibility and delivery approach
• Bridge engineering teams, delivery stakeholders, and customer-facing functions to ensure solution deliverability
• Apply network engineering background to challenge and shape proposed technical solutions

Service Delivery Manager

• Advise clients on complex financial and capital decisions
• Understand client data and create analysis using financial modelling and data analytics techniques
• Ensure timely delivery of client needs and manage engagement quality
• Review and critique complex models developed by clients

Manager – Strategy and Transactions, Valuations

• Provide senior leadership for Service Excellence across the region, ensuring MS and QA functions operate to Ten’s standards and global expectations.
• Lead, coach, and develop Service Excellence Team Managers, ensuring consistency of approach, capability uplift, and strong succession planning.
• Translate global CX strategy into clear regional execution plans, balancing standardisation with local nuance.
• Act as a key regional contributor to global CX initiatives, pilots, and transformation programmes.
• Lead regional forums to review service trends, risks, insights, and improvement priorities.
• Own the regional complaint management framework, ensuring complaints are handled within SLA and to Ten’s quality standards.
• Act as a senior escalation point for complex, sensitive, or high-risk member issues.
• Ensure complaint trends and root causes are analysed and shared with regional and global stakeholders to prevent recurrence.
• Oversee complaint cost management and financial sign-off processes where applicable.
• Accountable for QA strategy and delivery across the region, ensuring the right volume, quality, and consistency of QA activity.
• Ensure QA outputs are effectively used to drive coaching, performance improvement, and capability development.
• Oversee calibration practices and, where required, participate in or lead client-facing calibration and listening sessions.
• Ensure QA data integrity, documentation standards, and compliance with Ten Data requirements.
• Lead and develop team members comprising of QA Managers, and MS Managers.
• Set clear OKRs for teams and individuals, aligned to regional and global CX priorities.
• Conduct regular performance conversations, talent reviews, and development planning.
• Identify and develop high-potential talent for progression into senior regional and global CX roles.
• Foster a culture of accountability, psychological safety, and continuous improvement.
• Act as a senior CX partner to regional Operations, Proposition, Product, and Training leaders.
• Represent Service Excellence in senior client discussions where service performance, complaints, or QA outcomes are reviewed.
• Support governance meetings, audits, and client reviews related to service quality and experience.
• Partner with People Experience teams to ensure strong hiring, onboarding, and retention of team members where needed
• Own regional CX resource planning to ensure service excellence responsibilities are appropriately staffed.
• Ensure compliance with local employment laws and global HR policies.
• Support performance review cycles, disciplinary processes, and employee relations matters as required.

Service Excellence Team Manager

• Identifies and closes transactions for OMF branches and leasing transactions for new retail branches and commercial offices
• Manages various geographical property portfolios, considering market related role benchmarking
• Negotiates best transactions for new branches/offices and renewals
• Ensures compliance and accurate incorporation of terms and conditions in leasing documents
• Meets annual budgets for new retail branches, relocations, enlargements & reductions, and agreed renewal budget

Leasing Manager

• Own the end-to-end delivery of the learning experience across all programmes
• Ensure all learning interactions align to the Think, Apply, Grow model, with a strong emphasis on real-world application and meaningful learner engagement
• Maintain consistent delivery standards across facilitators, programmes, and delivery formats, ensuring a high-quality and unified learner experience
• Monitor facilitation quality across sessions, identifying risks early and intervening where necessary to maintain delivery excellence
• Drive a human-centred approach to learning, ensuring learners feel supported, challenged, and engaged throughout their journey
• Lead the recruitment, onboarding, and ongoing management of facilitators, coaches, and Industry Experts, ensuring alignment to MasterStart standards
• Build and maintain a high-performing facilitator network capable of delivering consistent, high-quality learning experiences
• Drive continuous capability development through structured coaching, feedback, training sessions, and performance support

Facilitation Manager

• Ensure that employees are fully supported throughout their employment through GX.
• Drive employee experience from the end of their onboarding through until they leave our service.
• Ensure employee satisfaction by answering any queries they have on payroll, expenses, PTO, benefits etc.

Employee Services Manager

• Develop and maintain strong, trust-based relationships with existing customers, acting as a strategic consultant and point of contact.
• Drive value to our customers by identifying problems, offering creative solutions, and leveraging partnerships to move both organizations toward their strategic goals.
• Develop in-depth customer portfolios by conducting research on the client company to build out a comprehensive profile.
• Drive contract renewals and proactively manage account health to ensure high retention rates and minimize churn. Success in this area will be measured by Net Revenue Retention (NRR), reflecting the ability to maintain and grow revenue from existing accounts through renewals, upsells, and cross-sells.
• Partner closely with the Service Delivery and Customer Success teams to ensure seamless onboarding, product adoption, and ongoing satisfaction. This alignment supports shared goals for customer growth and ensures a consistent, high-quality experience—reflected in strong Customer Satisfaction (CSAT) scores and Net Promoter Score (NPS) outcomes.
• Forecasting customers revenue on a monthly bases against expected anual budget from the customer to enable accurate finacial awareness of clients performance. Forecasting accuracy will be set at between 95 - 105%.
• Identify and execute opportunities to expand account value through upselling and cross-selling relevant products and services that meet evolving customer needs.

Commercial Manager

• Manage a team including recruitment, performance appraisals, allocation of duties and day‑to‑day leadership
• Engage with business stakeholders on a technical level to understand requirements and drive solutions
• Ensure adherence to change‑management processes and SOX controls across all team activities
• Collaborate closely with product owners, the tech lead and DevOps to ensure full coverage and delivery of software product requirements
• Develop team capability on both business and technical fronts, supporting growth at individual and collective levels
• Create personalised career growth plans for each team member using the skills‑assessment framework
• Represent the team and take accountability for overall delivery and outcomes
• Integrate ERP and finance data into databases, TM1 cubes, and downstream reporting platforms to support financial reporting, planning and publishing of results
• Design and build complex cubes, dimensions, and TurboIntegrator ETL processes for data integration
• Write advanced TM1 Rules to develop complex financial logic and business calculations
• Create reports using PAfE (Planning Analytics for Excel), PAW (Workspace), and TM1 Web
• Lead IBM Planning Analytics on Cloud with AWS discovery and implementation
• Lead and contribute to end‑to‑end data migration initiatives, ensuring data quality, performance, auditability and business continuity
• Automate data extracts and controls required for SOX and audit compliance, with robust logging, monitoring and reconciliation
• Continuously analyse and improve data pipelines, reporting processes and performance across the TM1 estate
• Work closely with Project Managers, Product Owners and Finance stakeholders to deliver agreed outcomes within timelines and scope
• Provide technical guidance and mentoring to junior team members and support the uplift of data literacy within Finance

Manager TM1

• Own the end-to-end strategic relationship with high-impact partners and processors, including onboarding, contract lifecycle management, operational migrations, and roadmap alignment.
• Lead complex, multi-party root-cause investigations and drive cross-functional remediation plans to resolve business, operational, and technical issues.
• Act as the senior liaison across Business Assurance, Product, Engineering, Compliance, and external partners to align operational standards with market and regulatory requirements.
• Drive long-term partner performance planning, ensuring alignment with business goals, go-to-market strategies, and global expansion initiatives.
• Negotiate high-value commercial agreements, including pricing, SLAs, liability frameworks, and feature-enablement contracts across global markets.
• Own card-scheme and APM fines & mandates governance, ensuring compliance, submitting evidence where needed, and managing all mitigation efforts internally and with partners.
• Lead enablement of new tenders, payment flows, and capabilities, ensuring seamless commercial, technical, and operational rollout across regions.
• Oversee senior-level hypercare and escalation management for high-value merchants during integrations, go-lives, and critical incidents.
• Partner with Customer Success, Sales, and Account Management teams to embed scalable operational frameworks that reduce friction and elevate merchant experience.
• Serve as the operational escalation point for complex incidents, ensuring timely stakeholder communication and structured resolution.
• Own partner-level performance strategy, including approval rate optimization, cost reduction initiatives, intelligent routing, and SLA adherence.
• Analyze partner data, rejection trends, and root-cause indicators to design initiatives that improve performance and reduce operational overhead.
• Track and benchmark the global payments ecosystem—identifying emerging capabilities, new tenders, and competitive differentiators to strengthen operational strategy.
• Lead the Partner Health Matrix program end-to-end, including health reviews, executive reporting, risk assessments, and remediation planning.
• Present insights, KPIs, and program outcomes to senior leadership, ensuring transparency on performance, risk, and strategic opportunities.
• Drive continuous improvement initiatives across operations, partner management, and merchant enablement to enhance global scalability and reduce complexity.
• Champion operational excellence and consistency across regions, time zones, and cross-functional teams.

Senior Execution and Enablement Manager

• Define and lead the adoption of AI-enabled optimisation, predictive maintenance, and energy efficiency capabilities across MTN Group’s Network Infrastructure, Data Centres and Project Zero portfolio.
• Ensure alignment with MTN’s technology strategy, ESG and Net Zero commitments, cost efficiency objectives, and operational governance.
• Establish and govern proactive, AI-based infrastructure maintenance capabilities.
• Evaluate, research and introduce new AI-enabled technologies supporting Project Zero, energy optimisation and infrastructure resiliency.
• Act as Technology lead for AI-enabled infrastructure requirements in all RFPs, contracts and partnerships
• Oversee AI pilots and trials across energy efficiency, predictive maintenance and asset optimisation

General Manager – Technology Infrastructure

• Develop and execute TradeQuo’s market penetration and growth strategy for South Africa, aligned with the company’s global objectives.
• Recruit, mentor, and manage a high-performing local sales team to deliver measurable results.
• Identify and cultivate relationships with key local partners, brokers, affiliates, and financial institutions to drive expansion and revenue growth.
• Meet and exceed sales targets through effective client acquisition, retention, and tailored trading solutions.
• Work closely with compliance and legal teams to ensure adherence to local regulations and industry standards.
• Partner with global teams in marketing, product, and customer experience to ensure local strategy execution and consistent brand alignment.
• Monitor competitor activity, market trends, and client needs to identify new business opportunities and maintain a competitive edge.

Country Manager

• - Manage and lead the ABA credentialing team to ensure timely completion of credentialing and recredentialing tasks.
• - Maintain and develop relationships with insurance payers, providers, and regulatory agencies.
• - Stay current on ABA credentialing standards, payer policies, and regulatory requirements.
• - Identify and implement process improvements to increase efficiency.
• - Provide training and support for credentialing staff to uphold best practices.
• - Monitor credentialing metrics and generate regular compliance reports.
• - Coordinate with HR and leadership on provider onboarding and terminations relating to credentialing.
• - Handle audits and respond to credentialing inquiries from external entities.

Credentialing Manager – ABA

• Management of the administration of Testamentary Trusts, Agencies, Living Trusts, Curatorships
• Engage with Funds, Executors, Attorneys, Co-Trustees
• Coordinate the preparation of monthly management reports
• Implement measures to prevent fee reversals

Trust Manager

• Build, manage, and grow a portfolio of Islamic Banking clients.
• Act as a trusted support to clients on Islamic Banking solutions, structures, and value propositions.
• Drive acquisition of new Islamic Banking clients through proactive pipeline management, referrals, and targeted market engagement.
• Maintain high standards of client service, responsiveness, and execution discipline.
• Work closely with credit, risk & operations to ensure products are executed efficiently and compliantly.
• Support client education and awareness on Islamic Banking principles and offerings.
• Act as the first line of defence for Shari’ah compliance in all client engagements in your region.
• Ensure that no Islamic Banking product is marketed, structured, or executed without the appropriate Shari’ah approval in your region.
• Identify, manage, and escalate potential Shari’ah, conduct, credit, or reputational risks timeously.
• Partner with business units to embed Islamic Banking within mainstream client coverage.
• Collaborate with Group functions including Segments, Product, Credit, Risk, Legal, Compliance, and Operations to support end-to-end deal execution.
• Engage relevant community, industry, and institutional stakeholders to strengthen Absa’s Islamic Banking presence in the region.
• Achieve agreed financial and non-financial targets.

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