Heavy Commercial Vehicle Assessor Manager

Sanlam

Heavy Commercial Vehicle Assessor Manager leading a team in claims management at Santam. Optimizing client satisfaction and service levels in the Motor Claims department.

Posted 6/11/2026full-timeJohannesburg • 🇿🇦 South AfricaMid-LevelSeniorWebsite

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Hard Skills

Motor HCV AssessingPerformance managementTeam managementClaims assessmentIndemnificationValidation of motor COE claimsAverage Repair Cost (ARC)Average Cost per claim (ACPC)Automotive QualificationBusiness-Related Diploma or Degree

Soft Skills

Client satisfactionTeam performance optimizationRelationship buildingStrategic supportCommunication

Certifications & Qualifications

VDQ QualificationMatric/Grade 12

Industry Keywords

Heavy Commercial VehicleClaims value chainService level agreementsCost reductionProfit growth

About the role

Key responsibilities & impact

Manage a team of Motor HCV Assessors, GIT assessors, and Leisure claim Assessors.
Ensure client satisfaction by monitoring targets, deadlines, and compliance with service level agreements.
Optimize team performance aligned with the Santam strategy.
Support strategic objectives around profit, growth, and cost reduction.
Monitor and control Average Repair Cost (ARC) and Average Cost per claim (ACPC).
Provide advice on settlement options and ensure indemnification in line with Santam’s policies.
Oversee the validation of motor COE claims after registration, assessment, and quantification of damages.
Deliver high-quality assessment services in the claims value chain.
Build and maintain professional relationships with relevant partners.

Requirements

What you’ll need

Matric/ Grade 12
VDQ Qualification
Post Matric Qualification / Business-Related Diploma or Degree
Automotive Qualification (eg. Panel beating, Diesel Mechanic, Spray Painter, Body Builder, Auto Electrician, etc.)
At least 5 years’ experience in Heavy Commercial Vehicle Assessing
At least 3 years’ experience in managing a team or equivalent (advantageous)
Performance management experience
People management experience

Benefits

Comp & perks

People drive our business and we are committed to attracting the best talent.
Equal opportunity employer, encouraging applications from candidates of all backgrounds, including persons with disabilities.
Committed to diversity, inclusion, and belonging.
Neuro-inclusivity and fostering a workplace where everyone can thrive.
Ensuring client satisfaction and addressing complaints in a timely manner.