Manager

• You will be the delivery operations owner for your product group, responsible for ensuring that work flows efficiently from ready to done across 3–5 development teams.
• You will work closely with Product Managers, Tech Leads, and your group’s engineering leadership to maintain healthy execution without inserting yourself into product or technical decisions.
• You will also coordinate with Delivery Managers in other groups to manage cross-group dependencies and maintain consistency in delivery practices across the organization.
• Monitor work in progress across all teams in your group, ensuring WIP limits are maintained and nothing is silently aging.
• Identify bottlenecks early — whether they’re technical blockers, dependency conflicts, or capacity constraints — and drive resolution before they impact delivery.
• Ensure the ready queue is always stocked with well-groomed, properly defined work so engineers are never blocked waiting for something to pull.
• Maintain board health and hygiene — every item reflects its actual status, nothing is lost or miscategorized.
• Partner with the group leader and Tech Leads on scheduling work across teams — balancing capacity, priorities, and dependencies.
• Track and report on cycle time, throughput, and capacity utilization for your group.
• Facilitate the group’s delivery cadences — daily flow reviews, weekly throughput reviews, and regular process improvement sessions.
• Identify and implement improvements to delivery workflows, tooling, and practices within your group.

Delivery Manager

• Profesional con sólida experiencia en gestión de proyectos y entrega de servicios tecnológicos.
• Actuará como representante de SEK frente al cliente, articulando dimensiones técnica, operativa y comercial del servicio.
• Asegurando evolución alineada con la estrategia de ciberseguridad de la organización.

Senior Service Delivery Manager

• Own the deployment, administration, and continuous improvement of a fast-growing fintech company's workplace technology stack — including SaaS platforms, identity integrations, and automation workflows.
• Work cross-functionally with Security, Cloud, and internal teams to ensure all systems are secure, scalable, and delivering a seamless experience for every employee.
• Manage and optimize the full suite of workplace SaaS applications — including Microsoft 365, Atlassian (Jira/Confluence), Azure, AWS, Zoom, and equivalent platforms — monitoring application health, license utilization, user access, and service configurations at all times.
• Own onboarding and offboarding workflows by ensuring clean, accurate provisioning and deprovisioning of user access across all platforms.
• Collaborate with the Cloud & Workplace lead to continuously improve the employee technology experience through reliable, secure, and well-maintained SaaS tooling.
• Support SSO integrations, SCIM provisioning, and IAM workflows across critical SaaS applications.
• Troubleshoot and resolve identity-related issues across federated and managed applications.
• Develop and maintain scripts and low-code workflows to automate common SaaS operations.
• Identify opportunities for self-service, delegation, and administrative consistency across the tech stack.
• Respond to escalations related to SaaS application functionality, access issues, and service disruptions.
• Document solutions, maintain internal knowledge bases (Jira, Confluence, SharePoint), and contribute to a culture of transparency and technical clarity across the team.
• Participate in SaaS rollouts, platform integrations, tool rationalization efforts, and supporting workplace and Security teams during audits or vendor transitions.

IT Systems Manager, SaaS

• Lead the title clearance team by providing direction, feedback, and support for efficient operations.
• Manage workload by prioritizing tasks, delegating, and balancing resources to meet deadlines and goals.
• Promote team development through training and professional growth opportunities.
• Monitor SLAs to ensure compliance, timely delivery, and quality standards.
• Act as primary escalation contact to resolve issues promptly and communicate with stakeholders.
• Ensure adherence to company policies, best practices, and regulatory compliance.

Title Manager

• Gestión del CGM: Administrar el Centro de Gestión de Medida, garantizando la telemedida, la adquisición veraz de datos y el reporte oportuno de información hacia XM, asegurando que todas las actividades cumplan con las normativas vigentes del sector energético
• Liderazgo de Ingeniería: Supervisar los procesos operacionales del customer journey desde un enfoque técnico, asegurando que las instalaciones correspondan al dimensionamiento inicial y cumplan la normativa (CREG 038)
• Análisis de Datos de Medida: Liderar la recopilación, validación y análisis de los datos provenientes de los equipos de medida.
• Monitoreo y Reportes: Desarrollar informes operativos y regulatorios sobre el consumo, pérdidas y anomalías en las fronteras de medida.
• Relación con Entidades Externas: Coordinar con operadores de red, distribuidores y entes reguladores para garantizar el intercambio de información y la resolución de incidencias.
• Automatización y Mejora Continua: Implementar herramientas y procesos que optimicen la gestión de datos de medida y reduzcan tiempos operativos.

Manager de Medición y Fronteras Comerciales, CGM e Ingeniería

• Build and manage a global talent pipeline that can respond quickly and reliably to client demand, while maximising graduate utilisation, placement success, alumni re-engagement, and cross-market talent mobility• Own the global alumni talent pipeline across Generation’s global markets• Monitor talent availability, readiness, skills, experience, location, language, and work constraints• Fully manage CRM and ATM systems to ensure talent records are accurate, up-to-date, and usable for matching decisions• Define and maintain global standards for talent assessment, tracking, and opportunity eligibility• Identify talent supply gaps across markets, roles, and skill areas• Ensure that global placement processes remain consistent while allowing for local adaptation• Support market expansion by identifying the talent infrastructure required for new geographies• Support business development team members by engaging employers; delivering pitch meetings and project consultations, defining employer requirements and supporting opportunity definition, and creatively designing skills-based hiring practices that support our graduates to effectively achieve job opportunities• Own the matching process from opportunity intake to confirmed placement• Translate the BD pipeline into talent readiness and sourcing strategies• Coordinate with BD team members to understand upcoming demand and prepare suitable talent shortlists• Match experienced graduates and alumni to paid opportunities based on skills, availability, client requirements, and delivery risk• Resolve placement bottlenecks, like skills gaps, availability issues, and client-fit concerns• Ensure fast, transparent, and well-documented placement decisions• Work with the Global Project Ops Manager and Quality Agents to ensure talent receives the right coaching and quality support• Collaborate with global alumni team members to define, design and deliver alumni re-engagement strategies• Design initiatives that keep alumni active and motivated to participate in job opportunities• Support alumni mobilisation for gigs, referrals, mentoring, testimonials, and community activities• Track alumni responsiveness, availability, re-engagement, and contribution• Collaborate with Finance and Admin Ops to support the documentation of payment-related data• Maintain clear internal visibility on placement status, risks, blockers, and talent supply constraints• Manage recruitment-related tools to effectively manage our talent pipeline• Monitor placement performance and support interventions where placements are at risk• Capture lessons learned from completed placements to improve future matching decisions• Help define global standards for successful placement, escalation, and post-placement follow-up• Track global talent management KPIs across markets• Maintain dashboards on placement speed, rate, success, utilisation, and alumni re-engagement• Produce regular insights on talent supply, demand alignment, bottlenecks, and market readiness• Use placement data to improve matching logic, readiness criteria, and candidate engagement• Contribute to the design of scalable systems, tools, and workflows for global talent management

Spanish Speaking Global Talent Manager – 12-month Fixed-Term

• Liderar el desarrollo, evolución y gestión integral de productos y servicios financieros.
• Diseñar y fortalecer la propuesta de valor asociada a los flujos de cash in y cash out.
• Coordinar transversalmente con las áreas de Producto, Tecnología, Operaciones, Riesgos, Legal, Comercial y Cumplimiento para impulsar soluciones innovadoras, escalables y sostenibles.

Manager – Value Proposition, Banca Empresas e Instituciones

• Gestionar, Supervisar, controlar y garantizar el cumplimiento de las normas y políticas contables dadas por las entidades y organismos de control, la Asamblea General y la Junta Directiva, con el fin de obtener de manera oportuna y confiable los estados financieros de las Compañías de seguros.

Manager II – Financiera Seguros

• You will lead the Corporate Agreement negotiation strategy.
• This strategy will involve the development of global discounts and incentives through collaboration with Sales, Department Leadership, Industry Directors, and Sr. Level Executives.
• The goal is to enhance the value of our commercial relationships within a defined set of standard tools.
• You will maintain world-class level of negotiation and discount strategy through learning and development.
• You will work with partners to communicate RA's differential value and market position to establish standardization with the expectation of strengthening strategic partnerships with industry-leading customers.
• You will rely upon industry specific customer segmented data to create global discount strategies.

Corporate Agreement Manager

• Liderar la estrategia de crecimiento de Kashio en Colombia, asegurando el cumplimiento de objetivos comerciales y la expansión de clientes empresariales.
• Gestionar el P&L local, asegurando foco en crecimiento rentable y uso eficiente de recursos.
• Ejecutar políticas de pricing alineadas con la estrategia comercial y la rentabilidad esperada.
• Liderar el ciclo completo de ventas: prospección, activación de cuentas, relacionamiento, propuesta, negociación y cierre.
• Desarrollar y gestionar alianzas con bancos, adquirentes, procesadores, orquestadores, canales comerciales y actores relevantes del ecosistema.
• Construir, liderar y desarrollar equipos de Business Development y Client Success conforme avance la operación local.

Country Manager

• Dirigir, implementar y garantizar la robustez del Sistema de Calidad de Grupo Grünenthal en Colombia.
• Asegurar el cumplimiento de los requerimientos legales vigentes y de los estándares globales corporativos para las operaciones comerciales.
• Liderar estratégicamente la implementación, mantenimiento y mejora continua de las Buenas Prácticas de Almacenamiento y Distribución (BPAD/GDP).
• Actuar como Director Técnico ante INVIMA y el Fondo Nacional de Estupefacientes (FNE).
• Asegurar la integridad de la cadena de suministro, el manejo seguro de sustancias controladas y la excelencia en la calidad de los productos comercializados en el mercado colombiano.

Commercial Quality Manager

• Gestionar solicitudes e incidencias de clientes
• Coordinar tareas con equipos internos y proveedores
• Monitorear niveles de servicio (SLA) y reportar desviaciones
• Proponer mejoras en procesos y experiencia del cliente
• Preparar reportes periódicos de desempeño del servicio

Gestor de Servicio Junior – Service Manager

• Lead successful implementation and continuous improvement of customer engagement platforms
• Drive the delivery of solutions that power voice, chat, messaging, and omnichannel support
• Manage the Connect product development workload, identifying, strategizing, and defining new product offerings
• Define Service requirements, prioritize initiatives, track budget, and prepare products for market
• Collaborate with product development, architecture, engineering teams, contact center operations, vendors, and IT
• Ensure systems are built for scalability, performance, and compliance (e.g., PCI, HIPAA, GDPR)

Product Delivery Manager

• Manage all incoming guest communications (text messages, email, phone calls, and online messages) in accordance with company policy.
• Represent the Heirloom brand in all interactions, with a strong emphasis on professional written customer service.
• Facilitate communication between Guest Services and the Field Team to resolve issues at their root cause.
• Address and resolve guest issues as the first point of contact.
• Build trust and empathy through friendly, brand-aligned communication.
• Support guest screening processes to protect properties, neighbors, and other guests.
• Identify, follow up on, and close new reservations based on availability.
• Handle inbound calls from prospective guests and make outbound calls to answer questions and close sales.
• Anticipate and respond to customer needs; consistently apply creative cross-selling techniques.
• Meet and exceed revenue goals.
• Continuously improve the guest experience.
• Actively participate in team meetings

Guest Services Manager

• Define and manage the global website content to support brand, campaign, and product goals.
• Oversee content updates, launches, and optimizations across global and local web pages.
• Ensure SEO/AEO/ GEO best practices and user experience (UX) principles are applied globally.
• Partner with creative and brand teams to maintain a cohesive look and tone of voice across all digital touchpoints.
• Provide brand and creative guidelines to regional teams and agencies.
• Collaborate with local marketing teams to adapt and localize global campaigns for regional websites.
• Act as the main liaison between global and regional web managers to ensure alignment on priorities, content launches, and performance goals.
• Gather insights and feedback from local markets to inform global web strategy.
• Manage relationships with digital and creative agencies, including web developers, UX/UI designers, and content partners.
• Define project briefs, timelines, and deliverables for agency-led website initiatives.
• Monitor performance and quality of agency output against agreed KPIs.
• Work with analytics teams to track website KPIs, including traffic, engagement, and conversion rates.

Web Manager

• Gestión integral, gobierno y optimización del ecosistema de proveedores y socios estratégicos
• Diseñar e implementar el marco global de gobierno, definiendo políticas, comités y mecanismos de escalamiento
• Supervisar arquitecturas de integración garantizando estándares de seguridad, escalabilidad y observabilidad
• Diseñar estrategias multi-partner y esquemas de redundancia activa-activa / activa-pasiva
• Negociar, formalizar y administrar SLAs, OLAs y KPIs con métricas claras
• Liderar la gestión de incidentes con partners, RCA y acciones preventivas
• Identificar oportunidades de ahorro, renegociación y consolidación

Partners Manager, Fintech

• Lead the successful implementation and continuous improvement of customer engagement platforms
• Manage the Connect product development workload
• Identify, strategize, and define new product offerings
• Collaborate with product development, architecture, engineering teams, vendors, and IT

Manager – Product Delivery

• Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for Twilio’s strategic customers.
• As the Personalized Support Manager, you will be the coach and leader for a team of TAMs; bringing out the best in each of your team members with keen interest in their overall well being.
• You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture.
• A large part of your role involves understanding customer roadblocks, pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers.
• You will also be working alongside our Sales teams to manage customer accounts.
• You will enable and train new employees to supplement existing resources as needed while raising the bar on the standard of support excellence.
• You will foster a strong culture of collaboration and customer empathy in the team.

Manager, Personalized Support

• Liderar la originación, estructuración y cierre de financiaciones de proyectos de infraestructura
• Contribuir al desarrollo de soluciones financieras de alto impacto para clientes
• Impulsar la estrategia comercial de Project Finance
• Fortalecer relaciones con clientes y articular equipos internos

Manager II – IB&F, C&IB

• Prepare daily consolidated cash position reports
• Monitor bank balances across all entities and accounts
• Track intercompany cash movements
• Support daily liquidity monitoring
• Assist with cash allocation and funding workflows
• Maintain bank account master data
• Support bank connectivity and data feeds (via TMS)
• Assist with new account setup and documentation
• Monitor transaction activity for anomalies
• Perform daily/weekly bank reconciliations
• Support intercompany cash reconciliations
• Investigate and resolve reconciling items
• Coordinate with accounting and AP teams on discrepancies
• Prepare payment batches in TMS / banking platforms
• Validate payment supporting documentation
• Ensure approvals are obtained by policy
• Maintain audit trail for all cash movements
• Support dual-control and segregation-of-duties processes
• Produce weekly liquidity and cash flow reports
• Maintain 13-week cash forecast support schedules
• Prepare variance analyses vs forecast
• Support distribution and capital call reporting
• Maintain standardized treasury reporting templates
• Support Treasury Management System (TMS) implementation, configuration, testing, and ongoing optimization
• Maintain data integrity, mappings, and workflows within the TMS
• Assist with system testing and enhancements
• Maintain treasury SOPs and documentation
• Support automation initiatives
• Participate in continuous improvement projects
• Interface with Fund Finance, Accounting, and FP&A teams
• Provide data for audit and compliance requests
• Support ad hoc cash and liquidity analysis
• Check emails daily (manage personal inbox, accounting inbox)
• Perform other duties as assigned

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