Managed Services Delivery Manager

Gugu Robotics

Managed Services Delivery Manager responsible for the end-to-end delivery of AI managed services. Collaborates with clients while ensuring service commitments and quality targets are met.

Posted 6/19/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Own end-to-end delivery of one or more managed services engagements, ensuring service commitments, SLAs, and quality targets are consistently met
Run the operating cadence—intake, prioritization, backlog refinement, and recurring delivery—across one or more cross-functional service teams
Manage releases, enhancements, and change requests against systems already in production while protecting stability and uptime
Identify and proactively manage dependencies, risks, escalations, and potential SLA breaches before they impact the client
Define, track, and report service KPIs and SLAs, using data to guide decisions, manage service health, and inform tradeoffs across scope, capacity, and budget
Oversee incident, problem, and change management, ensuring issues are resolved within agreed response and resolution targets
Bring an AI-forward mindset to your daily work, using tools like Claude to enhance delivery planning, reporting, and stakeholder communications
Serve as the primary delivery contact for clients, building trusted relationships through transparency, consistency, and clear communication
Lead stakeholder working sessions and delivery forums with confidence
Communicate progress, risks, and tradeoffs clearly to executive and non-technical audiences
Support Senior Delivery Managers and Client Partners in identifying opportunities to expand value within the engagement
Lead delivery teams across onshore and offshore locations, fostering accountability, collaboration, and delivery excellence
Mentor delivery coordinators and team members on your engagement, sharing knowledge and supporting their growth
Foster a culture of transparency, continuous improvement, and high performance across the engagement
Contribute to improving delivery practices, tools, and frameworks across engagements
Participate in interviews for service team members and contribute input to hiring decisions

Requirements

What you’ll need

3+ years of experience in software delivery, technical project management, or engineering leadership
Strong understanding of agile delivery practices (e.g., Scrum, Kanban)
Experience managing distributed teams across onshore and offshore locations
Ability to deliver multi-platform digital systems in agile environments
Strong client-facing communication and relationship management skills
Exceptional English speaking ability
Experience with delivery tooling (e.g., Jira, Confluence, GitHub, Azure DevOps, CI/CD pipelines)
Familiarity with cloud-native architectures and AI-enabled platforms
Demonstrable usage of AI tools to enhance delivery planning, reporting, and documentation (e.g., Claude)
Scrum Master or equivalent certification preferred
Experience in regulated environments (e.g., utilities, government, finance) is a plus.

Benefits

Comp & perks

Health insurance
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software deliverytechnical project managementagile delivery practicesmulti-platform digital systemscloud-native architecturesAI-enabled platformsdelivery toolingCI/CD pipelinesincident managementchange management

Soft Skills

client-facing communicationrelationship managementleadershipmentoringcollaborationtransparencycontinuous improvementproblem-solvingstakeholder managementaccountability

Certifications

Scrum Master certification