FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing high-volume operations or sales teams, with a focus on performance against KPIs and SLAs. Proficient in utilizing AI and automation tools to enhance team efficiency while maintaining high customer experience standards.
Highest-signal resume keywords
People Management ExperiencePerformance Against KPIsCoaching-First LeadershipSalesforce ProficiencyData-Driven Decision Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI ManagementSLAs ComplianceAnalytical SkillsPerformance ReportingTeam Management
Soft Skills
Coaching SkillsCommunication SkillsInterpersonal SkillsAttention to DetailOrganizational Skills
Tools & Technologies
SalesforceZendeskMS ExcelGoogle SuiteAI-Enabled Tools
Industry Keywords
High-Volume OperationsFintechB2B SalesCustomer ExperienceOutbound Sales
About the role
Key responsibilities & impact- Coach, develop, and motivate the team day-to-day.
- Drive consistency and quality.
- Own daily execution against targets.
- Be AI-forward.
- Uphold high customer experience standards.
- Collaborate across teams and report on performance.
Requirements
What you’ll need- 3+ years of front-line / direct people management experience in a high-volume operations or sales role (e.g., outbound sales, telesales, or collections)
- Proven ability to drive performance against KPIs and SLAs in a fast-paced, high-volume operation.
- A hands-on, coaching-first leadership style with a track record of motivating and engaging teams.
- Strong data and metrics orientation, comfortable using dashboards and reporting tools to manage the team and identify opportunities to improve.
- Genuine interest in adopting AI and automation tools to improve team efficiency and effectiveness, with a high bar for customer experience and ownership over quality and outcomes.
- High bar for customer experience and a strong sense of ownership over quality and outcomes.
- Bachelor’s degree in Business, Finance, Operations Management, or a related field, or equivalent practical experience.
- Experience in payments, fintech, or B2B sales is strongly preferred.
- Proficiency with Salesforce (CRM), Zendesk, MS Excel, and Google Suite.
- Strong analytical skills and comfort using reporting tools and dashboards to track performance and spot trends.
- Excellent coaching, communication, and interpersonal skills, with high attention to detail.
- Ability to prioritize, organize, and manage a team’s workload effectively in a dynamic, high-volume environment.
- Comfort working with and championing AI-enabled tools in daily operations.
Benefits
Comp & perks- Competitive benefits
- Flexible workplace
- Career coaching
- Collaborative culture
- Diverse workplace
