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Tipalti

Manager, Virtual Card Supplier Enablement

Tipalti

Manager leading day-to-day execution of virtual card supplier enablement team at Tipalti. Focusing on coaching, driving consistency, and improving the payment experience for customers.

Posted 7/9/2026contractMedellín • 🇨🇴 ColombiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Coach, develop, and motivate the team day-to-day.
  • Drive consistency and quality.
  • Own daily execution against targets.
  • Be AI-forward.
  • Uphold high customer experience standards.
  • Collaborate across teams and report on performance.

Requirements

What you’ll need
  • 3+ years of front-line / direct people management experience in a high-volume operations or sales role (e.g., outbound sales, telesales, or collections)
  • Proven ability to drive performance against KPIs and SLAs in a fast-paced, high-volume operation.
  • A hands-on, coaching-first leadership style with a track record of motivating and engaging teams.
  • Strong data and metrics orientation, comfortable using dashboards and reporting tools to manage the team and identify opportunities to improve.
  • Genuine interest in adopting AI and automation tools to improve team efficiency and effectiveness, with a high bar for customer experience and ownership over quality and outcomes.
  • High bar for customer experience and a strong sense of ownership over quality and outcomes.
  • Bachelor’s degree in Business, Finance, Operations Management, or a related field, or equivalent practical experience.
  • Experience in payments, fintech, or B2B sales is strongly preferred.
  • Proficiency with Salesforce (CRM), Zendesk, MS Excel, and Google Suite.
  • Strong analytical skills and comfort using reporting tools and dashboards to track performance and spot trends.
  • Excellent coaching, communication, and interpersonal skills, with high attention to detail.
  • Ability to prioritize, organize, and manage a team’s workload effectively in a dynamic, high-volume environment.
  • Comfort working with and championing AI-enabled tools in daily operations.

Benefits

Comp & perks
  • Competitive benefits
  • Flexible workplace
  • Career coaching
  • Collaborative culture
  • Diverse workplace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
KPI ManagementSLAs ComplianceAnalytical SkillsPerformance ReportingTeam Management
Soft Skills
Coaching SkillsCommunication SkillsInterpersonal SkillsAttention to DetailOrganizational Skills